ERMS auto response mail

auto response email template is not picked up from categorization schema, but from rule for the auto response in ruile modeler.
i have prepared a rule for auto response in rule modeler where i have set condition as top scoring category equals the value "ERMS auto response" then action as email form, outgoing email , categorization schema, inline has been set.
the value in rule modeler "ERMS auto response" is category in category modeler where i have assigned the email template for this category.
problem: when i sent an email from outlook, system sends the auto response mail but email template is selected from rule modoler. it is not selected from categorization schema. however, when i see the email log in CRM_ERMS_LOGGING, i didn't find any problem adn fact gathering services CL_CRM_ERMS_ADD2FB_CA is envoking correctly and system reading the path value as my categorization schema adn category.
rule evaluated to true
Please help
Thanks
Suryamani

Mail.app is an email client not a server. it needs to be aware of an email to do anything with it. for that it has to pull that email from the server and it can't do anything otherwise. same goes for any other email client. some servers do allow server side rules but you would have to check if your does. it wouldn't have anything to do with the email client (such as Mail.app) you are using.

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Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you

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ERMS auto response mail

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