ERMS : Auto Acknowledgement Mail , Subject and Mail Body is empty

Hi Guys ,
We have set up an auto acknowledgement mail scenario . Acknowledgement mail is triggered , but the subject line and mail content are empty.
We are using email forms here .
If anyone has faced the same challenge , please let me know .
Thanks
Vinayak

Hello,
Hard to say. Mail forms are language dependant. Did you check that your mail form is maintained in the language used to generate the email (it is based on the user generating the email I believe) ?
Best regards,
Sylvain

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  • ERMS Auto Acknowledgement mail Issue .

    Hi Guys ,
    We have set up an auto acknowledgement mail scenario . Acknowledgement mail is triggered , but the subject line and mail content are empty.
    We are using email forms here .
    If anyone has faced the same challenge , please let me know .
    Thanks
    Vinayak

    Hi Vaibhav,
    Can you please check the following things?
    1. Mail Content in SOST.
    2. Whether Attributes of Mail Forms and Context is maintained.
    3.Translations of the Mail Form.
    Regards.
    Deepak Ramchandran

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    Hi Folks,
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    Kalyan

  • ITSM mail body is empty

    Hello,
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    Helmut

    Dear Helmut,
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    Regards
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    MD

  • Change mail subject and body text

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    Regards,
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    rgds,
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    Message was edited by: Thomas Mann

  • Change mail subject and body

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    vijay

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