ERMS : Auto Acknowledgement Mail , Subject and Mail Body is empty

Hi Guys ,
We have set up an auto acknowledgement mail scenario . Acknowledgement mail is triggered , but the subject line and mail content are empty.
We are using email forms here .
If anyone has faced the same challenge , please let me know .
Thanks
Vinayak

Hello,
Hard to say. Mail forms are language dependant. Did you check that your mail form is maintained in the language used to generate the email (it is based on the user generating the email I believe) ?
Best regards,
Sylvain

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ERMS Auto Acknowledgement mail Issue .

Hi Guys ,
We have set up an auto acknowledgement mail scenario . Acknowledgement mail is triggered , but the subject line and mail content are empty.
We are using email forms here .
If anyone has faced the same challenge , please let me know .
Thanks
Vinayak

Hi Vaibhav,
Can you please check the following things?
1. Mail Content in SOST.
2. Whether Attributes of Mail Forms and Context is maintained.
3.Translations of the Mail Form.
Regards.
Deepak Ramchandran

CRM 6.0 ERMS auto acknowledge rules for exception not working

I have set up a number of exceptions in our Send Auto Acknowledgement rule but the exceptions are never caught.
An auto acknowledge email is sent in response to emails containing the text defined in the rule for Subject or Sender
I have been unable to find anything regarding what text or format is acceptable - are spaces allowed. Even my test for English failed and I received a auto acknowledgment to my Japanese email....
Any ideas?
If
E-Mail Subject Does Not Contain "undeliverable" or
E-Mail Subject Does Not Contain "E-mail past processing deadline" or
E-Mail Subject Does Not Contain "Out of Office" or
E-Mail Subject Does Not Contain "Delivery Status Notification" or
E-Mail Sender Does Not Contain "postmaster" or
E-Mail Sender Does Not Contain "mailer-daemon" or
E-Mail Sender Does Not Contain "microsoftexchange" or
E-Mail Sender Does Not Contain "ironport" or
E-Mail Sender Does Not Contain "311" or
E-Mail Language Is Not Equal To English or
E-Mail Subject Does Not Contain "Delivery failure notification" or
Then
Send Auto Acknowledgement ( Mail Form = 311 Auto Reply; Outgoing E-Mail Address = "defined email address had to be removed"; Create Interaction Record = No; Create Service Order = No )

Donna,
I really think the issue is the "or" operator should be "and". When using DOES NOT CONTAIN you need "and" for all condition checks.
There is a select "All/Match Any" on the Conditions Menu that is used to toggle the Match "and" or "or".
Hope this solves your problem.
Donna O'Neill

ERMS auto response mail

auto response email template is not picked up from categorization schema, but from rule for the auto response in ruile modeler.
i have prepared a rule for auto response in rule modeler where i have set condition as top scoring category equals the value "ERMS auto response" then action as email form, outgoing email , categorization schema, inline has been set.
the value in rule modeler "ERMS auto response" is category in category modeler where i have assigned the email template for this category.
problem: when i sent an email from outlook, system sends the auto response mail but email template is selected from rule modoler. it is not selected from categorization schema. however, when i see the email log in CRM_ERMS_LOGGING, i didn't find any problem adn fact gathering services CL_CRM_ERMS_ADD2FB_CA is envoking correctly and system reading the path value as my categorization schema adn category.
rule evaluated to true
Please help
Thanks
Suryamani

Mail.app is an email client not a server. it needs to be aware of an email to do anything with it. for that it has to pull that email from the server and it can't do anything otherwise. same goes for any other email client. some servers do allow server side rules but you would have to check if your does. it wouldn't have anything to do with the email client (such as Mail.app) you are using.

Mail rules question on subject and sender fields are empty

I am getting blank messages delivered to my mailbox and the subject and or sender's name are empty, how do I set up a rule to just delete them?

You know, the messages might not actually be blank. I've been steadily getting more and more coming in blank what when I view the source, the messages is there but Mail isn't displaying it. I'm still trying to find some fix for this, but thought you might like to know before you delete them all.

ERMS Auto Acknowledgement.

Hi Folks,
We have a requirment like when the customer sends an e-mail to CRM, automatically it needs to create a service ticket and send the serivce ticket no as an acknowledgement to the customer.
Using ERMS we are able to create service ticket for the incoming e-mail but customer id field is getting blank(even though e-mail id is maintianed in the customer master) moreover customer id is populating in Employee responsible field and we are unable to get the service ticket number in auto acknowledgement.
Please sugget..
Thanks in Advance...
Sreedhar.

Check the partner functions related to the Service Ticket and the Partner Determination Procedure for this.
For the Service Ticket Number to be sent in the auto acknowledgement e-mail, have you maintained a Mail Form with the Sevice Ticket Attribute (which should automatically use the Service Ticket Number)? You can also have tracking texts functionality embedded to automatically tie up all inbound/outbound e-mails to that particualr service ticket.
Regards,
Kalyan

ITSM mail body is empty

Hello,
we activate ITSM in SAP Solution Manager 7.1 SPS10. We send an email to reporter at status change via an attached smart form. Everything is ok. But the body of the mail is empty. Does anybody have an idea how we can fill the mail body?
Regards,
Helmut

Dear Helmut,
As per my knowledge, Its not possible to add body in mail when you are using mentioned smart form and class.
But you can do this by method call action.
Please refere below sample code to send mail in HTML format.
       lv_send_request        TYPE REF TO cl_bcs,
       lv_document            TYPE REF TO cl_document_bcs,
       lt_sender              TYPE REF TO cl_sapuser_bcs,
*-- Create persistent send request
              lv_send_request = cl_bcs=>create_persistent( ).
              lv_sub = lv_subj.
*-- Create Document
              lv_document = cl_document_bcs=>create_document(
              i_type       = cv_htm
              i_text       = lt_contents1
              i_length     = lv_doc_len
              i_subject    = lv_sub
              i_language   = sy-langu
              i_importance = '5' ).
              CALL METHOD lv_document->add_attachment
                EXPORTING
                  i_attachment_type    = 'jpg'
                  i_attachment_subject = 'logo'
*                i_attachment_size    = lv_img1_size
                  i_att_content_hex    = lt_hex1.
              TRY.
*-- Set the Message Subject
                  CALL METHOD lv_send_request->set_message_subject
                    EXPORTING
                      ip_subject = lv_subj.
                CATCH cx_sy_dyn_call_illegal_method.    "#EC NO_HANDLER
              ENDTRY.
*-- Add document to send request
              CALL METHOD lv_send_request->set_document( lv_document ).
*-- Do send delivery info for successful mails
              CALL METHOD lv_send_request->set_status_attributes
                EXPORTING
                  i_requested_status = 'E'
                  i_status_mail      = 'A'.
*-- Set sender
              lt_sender = cl_sapuser_bcs=>create( sy-uname ).
              CALL METHOD lv_send_request->set_sender
                EXPORTING
                  i_sender = lt_sender.
**-- Add the recipients to the Send mail
              CLEAR : lv_rcv_email,lv_partner.
              REFRESH : lt_bapiadsmtp,lt_return.
              IF lv_recipient1 IS NOT INITIAL.
                lv_partner = lv_recipient1.
                CALL FUNCTION 'BAPI_BUPA_ADDRESS_GETDETAIL'
                  EXPORTING
                    businesspartner = lv_partner
                  TABLES
                    bapiadsmtp      = lt_bapiadsmtp
                    return          = lt_return.
                READ TABLE lt_bapiadsmtp INTO ls_bapiadsmtp INDEX 1.
                IF sy-subrc EQ 0.
                  lv_rcv_email = ls_bapiadsmtp-e_mail.
                ENDIF.
              ENDIF.
              CHECK NOT lv_rcv_email IS INITIAL.
              lt_recipient = cl_cam_address_bcs=>create_internet_address(
              lv_rcv_email ).
              CALL METHOD lv_send_request->add_recipient
                EXPORTING
                  i_recipient = lt_recipient
                  i_express   = abap_true.
              lv_send_request->set_send_immediately( 'X' ).
*-- Send Email
              CALL METHOD lv_send_request->send(
                EXPORTING
                  i_with_error_screen = abap_true
                RECEIVING                  result              = lv_result ).
Thanks,
Vikas

Muddled to/from/subject and msg body, even in msg source!

Every morning I collect email--from 40 to 70 messages--and message filtering usually works efficiently to transfer from Inbox to folders, Somewhere along the line, one or two emails get muddled together: the to/from/subject don't match the text (from some other, unrelated email). I've been looking at the message source and find that two emails have somehow combined, and the display may therefore be the to/from/subject of one email but the text of another.
I've been using FF and TB for more than 10 years now, and really don't know where this kind of email muddling originates. The problem has been apparent for a couple of months now, and occurs a few days a week. I use the latest Thunderbird under Windows 7 on a Dell desktop.
Of course I can send screenshots and forward the message source for analysis.
Thanks!

This is an indication of file corruption. Lack of maintenance on your email folders is the usual cause of this.
You can try to repair the file tables and see if that helps. Be prepared to lose messages if the corruption is too bad.
Right click the problem folder. Select Properties and then Repair Folder.
Then read this article about best practices to help prevent this in the future.
http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

Unable to get source file content as mail body in file to mail scenario

Hi Friends,
I am facing one problem with one of my file to mail scenario in PI(SP9). I have done bypass scenario(without IR only with ID objects). Scenario is working fine, i am getting mail also. But my requirement is i want complete source file content as a mail body (not xml format, text format). I have checked all options, but configured scenario bydefault taking source content as a attachment and mail body is empty. I have tested below options
1. If i choose message protocol as FCC mechanism at source side content at target side i am getting xml format as a attachment( In mail adapter i have selected message protocol as xi payload, and without packate option on mail adapter). If i choose message protocol as xi all, i am getting 2 files as a attachment (one file as a payload content and second file as a source file content in xml format).
2. If i choose message protocol as file at souce side that time i am getting source complete content as a attachment at target side in xml format, but mail attached file content is flat file(.xml extension) format. When i tried to open attachment file that time i am getting error in explorer, but i can see only one row in explorer remaining rows unable to see.
Please share your ideas on this.

Hi,
Follow below steps
1. First basis level need to configure setup(SMTP) for mail. After that only mail will go from SAP.
2. Source side depending on requirement take communication channel(idoc, file etc)
3. Receiver side communication channel take mail adapter and configure below setup
   3.1 select message protocol XI ALL/ XI PAYLOAD(WITH PACKAGE or WITHOUT PACKAGE)
   3.2 if message protocol is XI ALL, the complete content will be sent as a attachment along with payload file
   3.3 if message protocol is XI PAYLOAD, the source message, the source message will be sent as attachment. Playload file filter automatically.
   3.4 If you use PACKAGE option on mail adaper, this time source strucute need to import from SAP (some standard structure only will be support, without strucutre we can't work). If you choose package option no need to give mail id on communication channel, we need to pass mail id's from source structure.
I hope now clear.

I get email with blank "from", blank "subject" and nothing in it! What is i

Anybody knows why I have started getting emails that have no from, no subject and no body? I'm not sure when it started exactly, I have been getting about one a week and today I got 2 together. Strange behaviour...

I have been getting these too! They really bother me. And sometimes I get email that has a weird bunch of nonsense letters and numbers as the sender.
I usually delete these immediately without opening them, but wonder what is going on!

Mail Notification with Custom Subject, Mail Body and PDF File Name

I have successful configured the Action Profile to send SmartForm Mail as PDF. But i would like to modify the Subject, PDF File Name & add text to mail body when a mail is sent to the user.
The Subject of the Mail is the same as the PDF file name. How to maintain a pre-defined file name for the PDF file.

I was able to find a commercial product that works very well. MaxBulk Mailer from Max Programming allows you to import a list of recipients, merge with personalized message and designate an attachment (just image types and PDFs, not all types work) and send.

Setting Mail Subject and Body

Hi,
I have configured sending a mail with PDF attachment for Invoices in NACE. the program is RLB_INVOICE The mail goes fine with the PDF attachment to external mail address.
Now I need put subject and Body for the email.
There are 2 issues now.
1. In transaction NACE i am using "Mail title and texts" node when i fill the Document title, the same document title appears for the e-mail subject as well as the name of the attachment. But i need different names for the subject and attachment and the invoice number must be present in the subject.
2. Under the "Text" tab when i maintain some texts, this doesn't appear anywhere in the mail.
How do i maintain Subject and Body for the e-mail.
Regards
Rajvansh

Hi
Keep break point at SO_OBJECT_SEND.
In the first screen
VF01 / VF02 ->
Set the Output type not to process immediately, use custom own transaction.
Save and come out of transaction.
And again
VF01/ VF02 ->
Issue Output type select the Output with medium 5.
and click on the OK button.
It should stop.
To pass value from driver program to Enhancement point.
I used FIELD SYMBOLS.
Since i am offline, i do not have exact syntax.
It will be something like this
FIELD SYMBOLS : <OUTPUTTYPE> type any.
ASSIGN '( PROGRAMNAME(FIELD NAME)) TO <OUTPUTTYPE>
IF <OUTPUTTYPE> IS ASSIGNED.
ENDIF.
Or
If it is custom driver program, you can use memory ID's also
Regards
MD

Change mail subject and body text

Hi all,
i activated access method M in tr. SPAD and via this method i'm sending various reports in PDF to external e-mails. But when recepitiens recive e-mail i have subject of e-mail composed of SYSTEM ID and SPOOL NUMBER (e.g. R3P-12345) and i also have defaulted mail body text :
The Mail Attachment Contains the Print File Created by User XXXXX , with Number xxxx from SAP System R3P .
To Print the Data, Open the Mail Attachment with a Suitable Program and Print the Document.
How can i change mail subject and body text?
Regards,
PS*

For the output type Maintian the Mail body and subject.
You can do this at NACE==>Output Type ==> Mail title and texts
rgds,
TM
See the link
http://www.geocities.com/rmtiwari/main.html?http://www.geocities.com/rmtiwari/Resources/MySolutions/Dev/UtilityCode.html
Message was edited by: Thomas Mann

Change mail subject and body

Hi all,
I configured a 'printer' in SPAD that is used to send email with pdf attachments with the smartforms / sapscritps that I developed.
Is there a way to change email subject and body instead of standard text "The Mail Attachment Contains the Print File Created by User" bla bla bla?
This is critical to me.
Thanks in advance!
Regards,
André

If you are already able to send the pdf attachment through mail using Function Modles 'CONVERT_OTF_2_PDF' &
SO_NEW_DOCUMENT_ATT_SEND_API1 and the problem is with subject and Attachment name only then
in the SO_NEW_DOCUMENT_ATT_SEND_API1 function Module
For Subject
EXPORTING
document_data = docdata
For Attachment Name
TABLES
packing_list = objpack
Declarations for the above two are
DATA:
objpack LIKE sopcklsti1 OCCURS 1 WITH HEADER LINE,
docdata LIKE sodocchgi1.
and the values you need to pass are
objpack-obj_descr = 'Invoice'. "Attachment name
docdata-obj_descr = 'Mexico Direct Invoice'. "Subject of the mail
Thanks,
Phani.

Customise Standard Subject and Body Mail Text

Hi Workflowers,
I would like to edit the standard text that appears in the outlook e-mail after the Description in the mail body as follows:
"Open the SAP shortcut attachment in order to process the work item.
If you have any problems logging on, contact your system administrator."
And the message subject saying for example "Missed Deadline:...."
I know that when you run the report RSWUWFML2 under the block "Standard Text for Notification", there is a message class for the mail Subject "SWU_NOTIF" Message Number 2, which has &1: &2 in transaction SE91. How can I determine the text in these variables during runtime (In fact, I would like to Hard-code this text)
After I select "Collective Message" in the "Send granularity" block I have removed SWU_NOTIF_PROLOG1 for "Before Work Item Description" so that the standard text:
"Your Workflow inbox in the SAP system DEV, client 100, contains the following work item:"
does not appear in the outlook mail since I don't need it.
But I have not removed the SWU_NOTIF_EPILOG1. I would like to know how I can edit the text from this:
"Open the SAP shortcut attachment in order to process the work item.
If you have any problems logging on, contact your system administrator."
which I believe is the one involved with SWU_NOTIF_EPILOG1.
Regards,
Darlington

Hi Darlington
You have to do the custom development for the custom text in your mail. Instead of that which ever workflow you are triggering put a mail step in the workflow itslef with custom text both in subject as well as body. This is very easy job rather than developing ZRSWUWFML2.
Regards
vijay

ERMS : Auto Acknowledgement Mail , Subject and Mail Body is empty

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