ERMS - Factbase not determined correctly

Hi All,
I am facing an issue with ERMS, when I debug into the action handler services I can see that the BP number and Email Body is not being determined. Although during normal execution the process works fine.
My Service Manager profile has the following services
0     AH_SET_BP_ADDR
1     SVC_PARAMS
50     UT_WORKITEMTEXT
80     ZSEND_EMP_EMAIL
800     UT_ERMS_REPLICAT
810     RE_RULE_EXEC
820     AH_DEF_ROUTING
Inside ZSEND_EMP_EMAIL service the following lines of code
bp_number = service_manager->get_bp_number( ).
lv_email_id = service_manager->get_email_id( ).
don't fetch any values.
Any pointers to what could be wrong?
Also in the Rule Policy I have created a rule to send auto acknowlegement and create a service ticket when an email comes in. Here the issue that I am facing is that the Service Ticket is created but the email is not linked to the service ticket.
Kind regards,
Gaurav

Hi Gaurav,
I'm afraid that 'fact gathering' service for email and business partner is missing.
Can you try configuring your ERMS profile like this:
0       AH_SET_BP_ADDR
1       SVC_PARAMS
10      FG_BP
20      FG_EMAIL
30      FG_WI_CONT
50      UT_WORKITEMTEXT
80      ZSEND_EMP_EMAIL
800     UT_ERMS_REPLICAT
810     RE_RULE_EXEC
820     AH_DEF_ROUTING
Kind regards,
Garcia

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