Error 3338 [minor 306] when playing DRM content on tablet?
Hi everyone,
Currently, our team is developing an OSMF based player to play DRM content on Android Device.
When we test the application on the tablet to play the DRM content (mp4 and f4m), the Authentication process runs well, we can authenticate successfully and the tablet receive voucher information correctly but when it's about to play, we receive the error 3338, minor 306 [Unknown Connection Type]. We can not find any related document explaining about this error.
Anyone has any idea what causes the error and how to solve it?
Thank you very much,
Cheers,
Jack
Hi Jack,
Are you using output protection for these contents?
On Android, if content requires any kind of output protection (digital and/or analog), playback will be blocked by error 3338.
You might want to use 'USE_IF_AVAILABLE' instead of 'REQUIRED' for policy.outputProtection.* policy setting.
Thanks,
Hiroshi
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Getting unexpected 3338 errors when your DRM policy is set to USE_IF_AVAILABLE?
[ Background ]
A popular restriction to set in an Adobe Access DRM policy deals with Output Protection - where playback of a content is disallowed unless the device's hardware can support Copy Protection technologies, such as HDCP or CGMS-A.
A possible Output Restriction setting to set is "USE_IF_AVAILABLE". When a license with this restriction is consumed by a device, the device will first check to see if an Output Protection technology is available, like HDCP, and if available - attempt to engage it before playing the content. Regardless on if the Output Protection technology is available, playback of the content will always occur, since "USE_IF_AVAILABLE" is considered a best-effort enforcement.
[ Problem Which Existed Prior to Flash Player 11.8.800.168 ]
Sometimes, when "USE_IF_AVAILABLE" was used as the Output Protection policy setting, the Flash Player client would return an highly-intermittent "3338" error event and prevent video playback. An attempt to re-play the content resolves the issue. This does not affect other runtimes supported by Adobe Access, such as iOS or Android.
[ Resolution ]
2. (End User) Upgrade to Flash Player 11.8.800.168 or later, where this issue has been addressed.
1. (Video Player Application Developer) If your business/contractual rules don't require Output Protection to be enabled (even on a best-effort basis), consider changing the Output Protection restriction to NO_PROTECTION. Setting NO_PROTECTION instructs Adobe Access DRM to not even attempt to detect if Output Protection is available, preventing this OS error to even occur.
[ Problem Not Resolved? ]
This article details what Adobe believes will resolve 3338 errors from occuring when the DRM policy has only set USE_IF_AVAILABLE for analog or digital output channel. If this hasn't resolved your issue - we would love to hear more from you! Please reply below with the following information:
- Your manifestation of the problem
- The policy you used during packaging
- OS & OS version this was observed on
- Browser & browser version this was observed on
- (Video Player Application Developer) The SWF version of your video player application
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3 libtbb.dylib 0x0626c0ce tbb::internal::rml::private_worker::run() + 478
4 libtbb.dylib 0x0626bee1 tbb::internal::rml::private_worker::thread_routine(void*) + 17
5 libsystem_c.dylib 0x9687f5b7 _pthread_start + 344
6 libsystem_c.dylib 0x96869d4e thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x968028e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x968842e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x96884572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x94be56ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore 0x94be5184 TSWaitOnSemaphoreCommon + 272
5 com.apple.CoreServices.CarbonCore 0x94be540d TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component 0x977835ac 0x9718d000 + 6251948
7 libsystem_c.dylib 0x9687f5b7 _pthread_start + 344
8 libsystem_c.dylib 0x96869d4e thread_start + 34
Thread 14:
0 ??? 0x06da4666 0 + 114968166
1 ??? 0x06da4d24 0 + 114969892
2 ??? 0xf92d8000 0 + 4180508672
3 ??? 0000000000 0 + 0
4 ??? 0x06dab0fb 0 + 114995451
5 ??? 0x06daa5db 0 + 114992603
6 libMilesX86.dylib 0x0620be18 AIL_fetch_CB + 12280
7 libMilesX86.dylib 0x06210051 AIL_fetch_CB + 29233
8 libMilesX86.dylib 0x062112a4 AIL_fetch_CB + 33924
9 libMilesX86.dylib 0x06214c06 AIL_ms_count + 3286
10 libMilesX86.dylib 0x061ea366 AIL_Process + 278
11 libMilesX86.dylib 0x061e9be7 0x61e9000 + 3047
12 libsystem_c.dylib 0x9687f5b7 _pthread_start + 344
13 libsystem_c.dylib 0x96869d4e thread_start + 34
Thread 15:: AQClient
0 libsystem_kernel.dylib 0x968007d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x967ffcb0 mach_msg + 68
2 com.apple.CoreFoundation 0x914def89 __CFRunLoopServiceMachPort + 185
3 com.apple.CoreFoundation 0x914e496f __CFRunLoopRun + 1247
4 com.apple.CoreFoundation 0x914e402a CFRunLoopRunSpecific + 378
5 com.apple.CoreFoundation 0x914e3e9b CFRunLoopRunInMode + 123
6 com.apple.audio.toolbox.AudioToolbox 0x9131f2e1 GenericRunLoopThread::Entry(void*) + 209
7 com.apple.audio.toolbox.AudioToolbox 0x9131f20c CAPThread::Entry(CAPThread*) + 196
8 libsystem_c.dylib 0x9687f5b7 _pthread_start + 344
9 libsystem_c.dylib 0x96869d4e thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x968028e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96884280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x9690a095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.audio.toolbox.AudioToolbox 0x9132f225 CAGuard::Wait() + 113
4 com.apple.audio.toolbox.AudioToolbox 0x9132de7d AQConverterManager::AQConverterThread::Run() + 271
5 com.apple.audio.toolbox.AudioToolbox 0x9132dd06 AQConverterManager::AQConverterThread::ConverterThreadEntry(void*) + 22
6 com.apple.audio.toolbox.AudioToolbox 0x9131f20c CAPThread::Entry(CAPThread*) + 196
7 libsystem_c.dylib 0x9687f5b7 _pthread_start + 344
8 libsystem_c.dylib 0x96869d4e thread_start + 34
Thread 17:: com.apple.audio.IOThread.client
0 libsystem_kernel.dylib 0x968007d2 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x967ffcb0 mach_msg + 68
2 com.apple.audio.CoreAudio 0x99fdc310 HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned long, unsigned long, mach_msg_header_t*, bool, unsigned int) + 138
3 com.apple.audio.CoreAudio 0x99fd6e3e HALB_MachPort::SendSimpleMessageWithSimpleReply(unsigned int, unsigned int, int, int&, bool, unsigned int) + 70
4 com.apple.audio.CoreAudio 0x99fd567d HALC_ProxyIOContext::IOWorkLoop() + 1389
5 com.apple.audio.CoreAudio 0x99fd5061 HALC_ProxyIOContext::IOThreadEntry(void*) + 145
6 com.apple.audio.CoreAudio 0x99fdf04a ___ZN19HALC_ProxyIOContextC2Emj_block_invoke_0 + 20
7 com.apple.audio.CoreAudio 0x99fd4f85 HALB_IOThread::Entry(void*) + 69
8 libsystem_c.dylib 0x9687f5b7 _pthread_start + 344
9 libsystem_c.dylib 0x96869d4e thread_start + 34
Thread 18:
0 libsystem_kernel.dylib 0x96802c72 __semwait_signal + 10
1 libsystem_c.dylib 0x96909a55 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x9690991e usleep$UNIX2003 + 60
3 libMilesX86.dylib 0x061e9bbe 0x61e9000 + 3006
4 libsystem_c.dylib 0x9687f5b7 _pthread_start + 344
5 libsystem_c.dylib 0x96869d4e thread_start + 34
Thread 5 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000000 edx: 0x0000047c
edi: 0x00000004 esi: 0x0000000f ebp: 0xb0729998 esp: 0xb0729994
ss: 0x00000023 efl: 0x00010202 eip: 0x9686ad3a cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000023 gs: 0x0000000f
cr2: 0x00000004
Logical CPU: 0
Binary Images:
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0xe7f9000 - 0xe7f9ff9 +cl_kernels (???) <EBDF75A6-D3AB-4428-BD05-3B53514C84BE> cl_kernels
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0x15d3a000 - 0x15d41ffc com.apple.AppleGVAHW.component (1.1 - 1) <5DB91F15-3FD3-308F-8FC5-662562F3EA78> /System/Library/QuickTime/AppleGVAHW.component/Contents/MacOS/AppleGVAHW
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0x969e4000 - 0x969ebff3 com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x969ec000 - 0x96a1fff5 libssl.0.9.8.dylib (47) <3224FBB3-3074-3022-AD9A-187703680C03> /usr/lib/libssl.0.9.8.dylib
0x96a20000 - 0x96a3dfff libCRFSuite.dylib (33) <C9D72D0C-871A-39A2-8AFB-682D11AE7D0D> /usr/lib/libCRFSuite.dylib
0x96a3e000 - 0x96ad6fff com.apple.CoreServices.OSServices (557.6 - 557.6) <E1600639-3EEC-3DF8-BD40-747BB2117988> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
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0x96b32000 - 0x96b3cfff com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x96b40000 - 0x96bf7ff3 com.apple.QuickTimeMPEG4.component (7.7.1 - 2599.24) <E79C5B16-E004-33C2-B5C0-17AD66F283E3> /System/Library/QuickTime/QuickTimeMPEG4.component/Contents/MacOS/QuickTimeMPEG 4
0x96bf8000 - 0x96bf8fff com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x96bfb000 - 0x96bfcfff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x96bfd000 - 0x96c49fff libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
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0x96c7e000 - 0x96cc0fff libcurl.4.dylib (69.2) <8CC566A0-0B25-37E8-A6EC-30074C3CDB8C> /usr/lib/libcurl.4.dylib
0x96cc1000 - 0x96cf8ffa com.apple.LDAPFramework (2.4.28 - 194.5) <B7BAC5B9-ABA9-3799-B8B5-D2DED9383C24> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x96cf9000 - 0x96d5dfff com.apple.datadetectorscore (4.1 - 269.2) <B4D53047-C613-32F8-9E08-0154EA81B487> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x96d5e000 - 0x96d68fff libCSync.A.dylib (331.0.4) <71A7B331-C8A2-322C-AFB0-062EE9C3B848> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x96d69000 - 0x96e5affc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x96e5b000 - 0x96e9dff7 libcups.2.dylib (327.3) <C7A4A315-FA15-354B-8BC9-BE824C4EFF6D> /usr/lib/libcups.2.dylib
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0x96f2d000 - 0x96f34fff libsystem_dnssd.dylib (379.37) <49A44FB3-559D-3C7E-AA40-23F5A8E612AC> /usr/lib/system/libsystem_dnssd.dylib
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0x9718a000 - 0x9718cffb libRadiance.dylib (849) <EAF7C74F-2A71-3A07-82E1-4FADEAFCF201> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x9718d000 - 0x97ec5fff com.apple.QuickTimeComponents.component (7.7.1 - 2599.24) <51BE2DF8-7B3B-36F5-8860-50071A8702E4> /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x97ec6000 - 0x97fc4ff7 libFontParser.dylib (84.6) <7D3EB3CC-527E-3A74-816A-59CAFD2260A4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
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0x98580000 - 0x98581ffd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
0x98582000 - 0x98619ff7 com.apple.ink.framework (10.8.2 - 150) <A9C3B735-7D5F-3D7D-AA70-2CC852D09CDE> /System/Lib -
Error code 306 when trying to connect to apple store
error code 306 when trying to connect to apple store
Refer here from Apple Article:
iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
For more information on other security software, see iTunes: Troubleshooting security software issues. -
I have created a DVD via iMovie and burned several copies. It is a large file. When played the some DVD's will stop and display a message SKIPPING DAMAGED Part but will not resume. Some work fine. It is not the DVD. I have burned from several batches. When trying to export the project, I get an error message with the following message: The project could not be prepared for publishing because an error occured (-108).
TV video typically is copyrighted content. We'd be breaking several rules trying to help you. Good luck!
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I'm receiving an error message on my Apple TV. I downloaded a movie to my MAC, the Mac and the Apple TV were in sync. My Apple TV shows that the movie is "unwatched" in my movie selection area. When I try to play the movie I am receiving the message "YOUR APPLE TV IS NOT AUTHORIZED TO PLAY THIS CONTENT". Has anyone else every had this issue or know how to resolve the problem?
Welcome to the Apple Community.
If it's the Apple TV 1 you have: This problem seems to have started around October 28, it appears to affect content purchased only on other devices but played on the Apple TV 1.
There have been other workarounds suggested from time to time, but I have found the simplest solution is to purchase something on the Apple TV 1 directly (There may be free content in some locations and this appears to work just as well).
Once the content has been purchased, it will not only play as normal, but will also allow all other content purchased on other devices after October 28 to play as well.
Some have reported that it's necessary to restart the Apple TV before and/or after purchase, but I found it worked without.
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