My Apple TV freezes when playing HD content

My Apple TV freezes when playing HD content from my iTunes account via Home Share, it does not do it with SD programmes, do I need a better Wi-Fi connection? Would Airport Express help?

When does it pause? Every few minutes or much later?
All HD titles or just some at specific points?
Try playing something - pause it immediately and let the blue bar fill a fair bit before playing - does that then play ok?

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Apple tv freezes when playing rented movies

This is a new issue for me. Every time I rented a movie from the Apple TV(3Gn) the movie doesn't download or freezes. Sometimes the Apple TV restart by itself. Also when I play movie trailers, sometimes it doesn't download the trailer completely. I ran a speedtest and the downloads are above 20Gbps. By the other hand, Nexflix runs excellent without any problems at all. Please I need help to fix this situation. Thanks!

That may indicate interference. Netflix adapts to the connection whereas iTunes content is fixed. First try rebooting ATV and router. Make sure DNS is set to automatic (settings - general - network).
If on wifi try ethernet. Go to istumbler (Mac) or netstumbler (PC) to get a report, look for signal strength and noise.

I have a 5th gen ipod nano that freezes when playing songs. i can't turn off, change songs, turn volume down. song stays stuck and nothing works at all. any ideas??

i have a 5th gen ipod nano that freezes when playing songs. i can't skip, turn down volume, turn ipod off. it simply screeches as the song is stuck at a specific point. any suggestions?

You have 2 options: #1 - iPod Repair Tutorials
#2 - take the iPod Nano to an Apple store or an AASP. Whichever is more convenient for you.

Why does my video suddenly freeze when playing ?

why does my video suddenly freeze when playing ?

Which app are you using to play the videos? Which version?
Are these offline or browser videos? Both?
Videos flash based?

Why doesn't apple tv appear when playing video in safari?

Hi Guys:
     I just bought an apple tv. I am able to use the mirroring function with no problem, and I can see the apple tv in the "Airplay" menu.
     But When i play a video in safari(mirroring turned off), I can not see my apple TV in the "AirPlay" menu.
      So my question is : why doesn't apple tv appear when playing video in safari?
Does the same thing happen to you guys??
btw, I just dont want to mirroring when play a video in safari, that's why i'm asking this question
Any help is appreciated!
Thanks!

Experiencing the same issue. Everything used to just work. I'm up to date on *everything* and it's all apple devices (airport extreme, appletv, 2 macbook pro lion, iphone4s, ipad).
My gut says it's the AppleTV since it happens from both laptops that have itunes.
Let me know if you find a fix.

Audio out of sync when playing HD content

Hey
I've got an issue with the audio gets out of sync when playing some HD content. I've tried to make sure the video is stored on the Apple TV so it can't be the network connection.
I've also tried a full reset of the unit, but still no luck.
But it's all video clips that has this problem. Even though they encoded the same and so on, some videos audio get out of synced and some don't.
Also have a problem with m4v files locking the ATV (and iTunes for that matter), but renaming it to a mp4 file seems to solve it. But if someone has a fix for that as well I'd much appreciate it.
Many thanks in advance,
Jeaz
EDIT: I have tried to use component cables instead of HDMI, but the problem remains. Of course also tested the video on my Mac and no problems. A quick pause and resume usually solves it, but only for a minute or so.
Message was edited by: MrJeaz

What sort of specification is the video content? Is spec too high for AppleTV.
It may be that it's some kind of bug in AppleTV's playback, that the Mac does not exhibit, or an issue with encoding that causes a problem only on AppleTV.
If you are encoding video and using same as source for the frame rate, it may be better in some cases trying explicitly to specify the frame rate required in case automatic frame rate conversion is introducing some kind of timing issue. Test a short clip to see.

Windows 7 Crashes/Freezes when playing ANY Video files

lets see can anyone get their head around this one as it is driving me round the bend.
So... I have a media centre PC connected to my HDTV by VGA cable. I ran the PC on XP for a long time but last December, I upgraded it to Windows 7
along with my laptop.
Cue 5 months of seamless media usage and network integration - it
worked like a dream and I played both HD and SD content with ease.
About two weeks ago, I was watching an HD '.mkv' file in Windows Media Centre and about 10 minutes into the video, the video file just Froze - both the video and the audio. I had to power down and restart the machine and started the video file again. About
5 minutes after re-starting the video file, it hung again (not at the same place in the video). I then went and watched the video on my laptop where
it worked fine.
A few days after this (first time I had used it again since it hung up) I began watching an SD '.avi' file. About 1 minute into the video the display lost it's signal (the little built in 'no signal' graphic came up) and after a further 15 seconds, the audio
cut out as well.
This latter behaviour is now happening every single time I try to watch any kind of SD or HD video of any file extention. This problem is also independant of what video player I use (windows media centre and windows media player classic) After a minute or so
the display cuts out and the audio quickly follows it.
Suffice to say, I was a little annoyed but knowing a good bit about computers I
decided to try and solve the problem taking the following steps.
1) I uninstalled all my codecs and reinstalled the latest version of the K-Lite Codec pack. The latest version has support for windows 7 so I doubt its a compatibility issue here. After doing this the problem still persisted, exactly the same as before.
2) I checked the date of the drivers for my video card (MSI nVidia 6200) and seen that they were dated sept 2009. I went onto the nVidia site and found the latest win7 drivers dated april 2010 - I installed these but still the problem is there.
3) I then thought, maybe its a problem with the actual video card hardware itself. When I built my machine the parts supplier accidentally
sent me two of the same video card so I swapped out the existing one for a brand spanking new version of the same card. The problem is still EXACTLY the same.
So yes -I am rather annoyed and frustrated at the moment as I have absolutely no idea what is wrong with the machine and how it went from working to not working almost overnight.
I'd like to add also that the display is perfect when doing anything else on the computer - I can surf, play youtube videos, listen to music etc and it is absolutely no problem.
Put on a video and it cuts out the display like I have explained.
halp.

Hello Tim,
I decided to do a clean install, a fresh new installation of windows and all its updates, I didn't get the option of
install SP1 yet.
After that I only installed Catalyst drivers: 11.5 and Realtek HD audio drivers, all downloaded on May 24 2011.
Then latest FFDShow and MPC-HC to test, both x64 versions Nothing else installed.
Only a fresh copy of windows with its updates and those mentioned drivers.
To my surprise, it happened a gain.
It still crashes after a while when playing MKV videos.
It's weird, because it doesn't happen with avi's or mp4's.
So, there must be something wrong with one of windows updates that creates this windows FREEZE.
Also there is no possibility to find out what error it is in "Event Viewer" as nothing gets recorded there. Anyone could
advise?
Thanks

Disc freezes when played

I am a new IMac user and really enjoying IMovie. However am having endless problems with IDvd. The burn process appears to work perfectly,but when the disc is played back it freezes at approx 3-4 minutes, eventually quitting with message error reading, might be scratched or dirty (36). Same when run on my dvd player. It quits and returns to menu.
After a 6-8 weeks of dead discs I changed to Memorex DVD-R and produced 6 movies faultlessly. Now the same problem has just arisen again. Previews and burns correctly, but dies after 3-4 minutes when played. Do I have a faulty burner? Am at a loss as to what to do next.
IMac G5 Mac OS X (10.4.3) 1 gig memory

However am having endless problems with IDvd.
Rarely is the problem with iDVD. Look at what you're sending to iDVD...
Contrary to your experience, Memorex (and TDK) has a bad track record here. Verbatim DVD-R burned at 4X works best for me.
Suggest you create a disc image and then burn the DVD. File/Save As Disc Image...
http://docs.info.apple.com/article.html?artnum=164927
This will isolate any encoding/burning issues you may encounter. Once the disc image is created, double-click the .img and burn the virtual disc that should appear on your desktop, using Toast to burn the DVD. Disk Utility to burn the .img file. Usually, you can select a burning speed in Disk Utility.
There are variations to this process based on which OS X you are using...
Open Disk Utility (in Utilities folder in Applications folder), click on the virtual disc (maybe the .img) in the left-hand window. Click the Burn icon. A new window should drop down and your SuperDrive tray will open after clicking the Burn icon. Insert a recordable DVD. (Verbatim DVD-R preferred by me.) Click the Close button. Wait. Select a burn speed. Then click the Burn button.
-->If the virtual disk selection won't allow you to click the Burn icon, use the .img file instead. This may have changed in 10.3.9 and did change in Tiger.
b Also, you can use DVD Player to play the virtual disk to check your iDVD 5 project before burning to DVD. Launch DVD Player. File/Open VIDEO_TS (Open DVD Media... in Player 4.6). Find the VIDEO_TS folder and open that. (The audio folder is for DVD-Audio disks.)
http://docs.info.apple.com/article.html?artnum=93006
G4 DP 1.25 GHz 4 Drives 720GB Mac OS X (10.4.3) 2 SuperDrives (SL 8X & DL 16X)

Brand New MacBook Pro Freezes When Playing Games

My sister recently received a brand new MacBook Pro courtesy of the University of Arizona and already she is having problems. When my sister plays a Java based game utilizing the Open Gl graphics plugin her computer will sometimes freeze after the graphics become distorted. during the freeze only the mouse will move and everything else is unresponsive, the only solution is to shut of the computer using the power button. All the updates have been installed and this doesn't happen any other time then when playing that game. This neither happens on her PC nor does it mine playing the same game. I'm not sure what the problem is and I would appreciate any help.

Is this Java based game Runescape? I experience the same crashes, ive tried using other things in-game other than the OpenGl and i still experience crashes, much more often when i have iTunes running while trying to play. Ive never had problems like this before, even while using older computers with much less memory, etc.. This is my first mac and id have to say it's not leaving a good impression. I planned to be able to play some games on this and consider Runescape requires very low CPU this is kind of sad that a Mac can't process it without crashing. Ive been reading lots of similar posts online and it sounds like Apple should be worried more about customer satisfaction than their own stocks. Hope something works out soon!!

Computer Freezes When Playing Certain DVD

I just bought my first Mac in the form of the new generation of Macbook Pros last week. There is one DVD that seems to always freeze in the same spot when playing in my computer. When I start playing from after that point, it plays normally for awhile and then freezes again. It freezes to the point that I can only shut down the computer to fix it because force quit does not work and I cannot get out of fullscreen mode. I just tried the DVD on a friend's Macbook that he bought in November and it played without any problems. Could this be a problem with the drive or is the DVD probably to blame? Any help would be greatly appreciated, including advice on closing the program without shutting down the computer.

Same problem here. Some notes:
Has occurred on at least two different DVDs for me; both unscratched and playable without issue in other drives.
I believe the picture freezes first, then the sound freezes a few seconds later. Mouse can be moved, but movement is jerky, like the mouse position is being updated at 5fps.
Hard reboot only way out; I've let it sit 20+ minutes to see if it recovers, no luck.
Santa Rosa 17" MBP Mac OS X (10.4.10)

Apple TV freezes when changing TV Resolution to 1080p HD

We just got a new Samsung 1080p HD TV. When I tried to change the Apple TV's TV Resolution in Settings > Audio Video > TV Resolution, I can scroll down to highlight 1080p HD, but as soon as I press Select on the remote, the Apple TV freezes. The only way I can get out of that screen is by holding Menu and - on the remote for six seconds and rebooting the TV.
Any suggestions for how I can fix this problem?
Thanks!

iPhotoStuff 2 wrote:
okay, so can you still have Front Row 2.3 and launcher 2.2 at the same time after the factory restore? Or if you ever have 2.2 up it will cause this "crash" issue? Cheers mate.
you might want to be carefull about what you are discussing here, as it is clearly an unauthorised hack you are running, and as such would not be allowed to be discussed on here.
i know what you mean when you say "launcher 2.2" but others might not and assume it is some sort of official apple setting.

Apple TV blink when playing video

The picture on TV is blink when playing video. It's any type of video, AirPlay, iTunes, youTube, and others.
Not the HDMI cable, because tried other cables, and there is no blinking when watching fotos, or surfing in menu.
What I need to do? Is it a service problem? Can it be a Wi-fi connection?

Hey feral,
Thanks for using Apple Support Communities.
It sounds like you are having video trouble with the Apple TV.
Apple TV (2nd and 3rd generation): Troubleshooting video issues
http://support.apple.com/kb/TS5148
Apple TV (2nd and 3rd generation): Troubleshooting playback performance
http://support.apple.com/kb/ts3623
Have a nice day,
Mario

DVD freeze when play

Hi everybody
I was just informed that one of the DVD I made "freeze" and "jump" images when playing reaches about half.
On my decks it runs fine.
I prepared the DVD as I used to. They did not change their player.
I just changed the brand of DVD.
Could that be a reason ?
If not what could I check ?
If yes why is it so ?
Thanks in advance
Bernard

Thanks a lot David for this prompt answer
#3 Ask your client to try the DVD in another player
and see if the same problem at the same places
repeats itself.
I already did. I am awaiting their reply.
#4 Check to make sure the bit rate settings you made
for both the audio and video aren't too high. Use
AC3 (Dolby) audio whenever possible. Some players
have been known to choke on the data rate required by
AIF audio.
what would you consider as "too high" when you don't know which player is going ot be used .
I used target 4.5-max 7.5, 2passes MPEG2
#5 It could be something as simple as their DVD
Player needing a lens cleaning.
OK I will tell them but they have no trouble with other commercial DVDs
#6 Always test DVDs on multiple brands of players
before releasing them to your client.
This is what I did and I had no problem
-DH

Error 3338 [minor 306] when playing DRM content on tablet?

Hi everyone,
Currently, our team is developing an OSMF based player to play DRM content on Android Device.
When we test the application on the tablet to play the DRM content (mp4 and f4m), the Authentication process runs well, we can authenticate successfully and the tablet receive voucher information correctly but when it's about to play, we receive the error 3338, minor 306 [Unknown Connection Type]. We can not find any related document explaining about this error.
Anyone has any idea what causes the error and how to solve it?
Thank you very much,
Cheers,
Jack

Hi Jack,
Are you using output protection for these contents?
On Android, if content requires any kind of output protection (digital and/or analog), playback will be blocked by error 3338.
You might want to use 'USE_IF_AVAILABLE' instead of 'REQUIRED' for policy.outputProtection.* policy setting.
Thanks,
Hiroshi

Apple Trackpad freeze when using brush tools

Apple MacBook Pro Retina, OS X 10.10 Yosemite Beta 1
I've just downloaded Photoshop CC 2014 Trial. I don't use mouse or tablet, but I use Apple Trackpad. When I start using Brush, Clone Stamp, Quick Selection Tool, etc cursor freezes between movements. In previous version of PS (14.2.1) everything is fine. I've made a video to show you this problem.
Video: PSfreeze.mp4
What should I do to solve this problem?
P.S. Sorry for my English.

I've just reverted back to the previous build of Photoshop CC and the problem is fixed, so I'm gonna wait till the next release of Photoshop or the final version of Yosemite and give it another shot. My friend tested the same Ps version on his iMac running Mavericks and it worked fine with the Magic Mouse, so it's definitely some kind of incompatibility issue between the current Ps CC build and Yosemite.

My Apple TV freezes when playing HD content

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