Error 403 photosmart 5520

Error 403 indicates my print it, I can not scan and send to my mail this always gone well tidy
I have a photosmart 5520 all in one series what can I do here would like to hear a solution.

Hi @hennieapeldoorn,
Welcome to the HP Support Forums. I see that you are no longer able to use the scan to email feature of your Photosmart 5520 printer.
Please start by setting a manual IP address and manual DNS servers for your printer. I have included a link to another post that has the steps with screen shots. Don’t worry that the screen shots are for a Photosmart 7510, the steps are the same. Once you’ve set the manual IP and DNS servers, you should be able to connect to web services and use the scan to email feature.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

Server Connection error 403 on 5520 series

I can no longer scan to email. Please tell me how to fix this problem. The phone was out and I had to switch everything off and then bring it back up.

Hi glenno39,
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Photosmart 5520 printer because you are getting an connection error message.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I am getting erro Server error 403 on the photosmart 5520.

I am getting erro Server error 403 on the photosmart 5520. I tried a couple of fixed I saw on previous forum but didn't work. I tried to reset Print scan app on the printer but it's not there

What version of OS X? How is the printer connected? If via network, what router? Have you restarted the router by pulling its power plug momentarily?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Error 403 HP Photosmart 5520

I am connect to the internet but when I go to scan a document I keep getting the message - Server Connection error 403. It ask me if I want to retry, which I do and still no scanning.
I have read the previous enrtyys and tried some stpes but nothing is working...was fine yesterday when I didn't really need it but today I do and it's not working!!!

Hello JJAMISON,
Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to use the scan to email feature of your Photosmart 5520 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Server connection error 403 on photosmart 5520

I too have a 403 error code on my photosmart 5520. I have turner off the router & 5520, I have a connection, but still cannot scan to email.

Hello @TPGJT,
Welcome to the HP forums.
I understand that you are experiencing a server connection issue when trying to scan to email.
I would like to help.
I recommend setting a manual DNS.
I have had the most success when using Google's DNS address.
Primary 8.8.8.8
Alternate 8.8.4.4
The following post by happytohelp01 has the instructions for setting a manual DNS.
The post is for a Photosmart 7510 but the steps will be very similar.
Re: Efax 7510 still won't work after turning off/on ePrint several times
You can also review ePrint/Apps Connectivity Troubleshooting by PrintApper.
It has some good troubleshooting steps for this type of issue.
If you encounter any problems or have any questions about any of the steps please let me know.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Error code 403 on 5520 photosmart

Using a Mac computer and been scanning direct to email working fine and then suddenly getting a 403 error code - any advice on how to solve problem please . I can scan to the computer.

Hi @VV-11,
Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to use the scan to email feature of your Photosmart 5520 printer.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post that has the steps, with screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510 printer, the steps are the same.
If after setting a manual IP address and DNS servers you are getting the same error, Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 5520 scanning error message 403

I have been using my printer and scanning to my email and suddenly I have got this error 403 message - it is connected to the internet but will not scan to my email - any advice please

Hello V-11,
Welcome to the HP Support Forums!
I see that suddenly you are unable to use Scan to Email with the Photosmart 5520, receiving an error "403". I would like to suggest the steps I have given here: Re: Trouble scanning using Photosmart 6520. The steps will work for your printer even though it is a different model.
Let me know if those steps helps.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Re: server connection error 403 on photosmart 5520

I have this exact same problem, could you please help

Hello sharon744,
I see you have the Photosmart 5520 and it not allowing you to connect to Web Services. I would like to offer a few suggestions.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Try connecting, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try connecting once done. If still unable to connect, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to connect, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
I hope this helps.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

5520 connection error 403

I've had my HP5520 for some time now and not usually had any probelms with scanning to e-mail. However, I've come to use it today and I just keep getting the message unable to connection to server connection error 403 against both e-mail address stored. I've looked through other forums and tried a few suggested solutions (power off reset, deleting and reinstalling the e-mail address, restore network default and re-running wireless setup wizard, etc) but nothing seems to work.

Hello @AndyL05,
Welcome to the HP Forums!
I understand when scanning to Email, you receive a message unable to connect to server connection error 403 using the Photosmart 5520 . I will do my best to assist you!
Please try setting an alternative DNS to see if that resolves the issue:
•   Press the wireless icon on the top of the printer screen and locate its IP address.
•   Open an internet browser on your computer and type in the printers IP address in there.
•   Click the Network tab.
•   Under Wireless click on IPv4.
•   Under DNS Address Configuration select Manual.
•   Set the Preferred address as 8.8.8.8
•   Set the Alternate address as 8.8.4.4
•   Click Apply twice to confirm the change.
•   Turn the printer Off and back On and see if the issue is resolved.
If this doesn't work, then call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region.
If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region. Good luck.
I worked on behalf of HP.

Server Connection Error 403 - HP Photosmart 6520

My scanner all of a sudden stopped working and I got "Server Connection Error 403"
How do I fix this?

Hello @SeanTK ,
Welcome to the HP forums.
I understand that you are getting a Server Connection Error 403.
I would like to help.
You would only receive the 403 error if you are using scan to email.
There are a few things you can try to resolve this issue.
Hard reset the printer.
While the printer is turned on, unplug the power cord.
Wait at least 30 seconds.
Plug the power back into the printer.
Test the scan to email.
If you still get the error, try setting a manual DNS.
The following post by happytohelp01 has instructions for setting the manual DNS.
It is for a Photosmart 7510, but the steps should be very similar.
Re: Efax 7510 still won't work after turning off/on ePrint
If the Error is still present after setting the manual DNS, you should cycle your network.
Turn off your network devices, including the printer.
Unplug the power to your router for about a minute.
Plug the power back into the router.
Turn on your printer, and the other network devices.
When the blue wireless light on the printer stops blinking, try the scan to email.
Another option is to remove then re-enable the printers Web Services.
This will act like an uninstall and reinstall.
Caution: removing the printers Web Services will cause it to permanently loose its ePrint address.
If the ePrint address has been customised then that address will be lost forever.
Once you enable the Web Services again you will have to setup the scan to email.
This will provide you with a new pin.
If you need further deatail on any of the steps, please let me know.
You can also call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Error for HP Photosmart 5520

I keep getting this error and when I print it prints a blank page. I just got new black ink cartridge this week. Cany you tell me what is wrong

Please go to url below and select your operation system then select firmware through the downloads.
http://support.hp.com/us-en/product/HP-Photosmart-5520-e-All-in-One-Printer-series/5157533/model/515...

Hp photosmart 6520 error 403

Hi just wondering if you can help me with an issue im having with my Photosmart 6520.
Everytime i try to 'Scan to email' it comes up with.... server connection error 403.
I have read that alot of people are having the same issue and that a way to resolve the issue is to factory reset.
Can i please be sent the steps on how to do this.
Thanks.

If you're not using the ePrint feature of the printer and you only use it for Wireless Network Printing and/or Scan to eMail, you can proceed on the following steps:
First, tap the ePrint button which is found on the top left corner of the screen (see the picture below)
Go to Settings, then look for Remove Web Services, hit Yes. It should go back to the Home Screen.
Tap the ePrint button again then Accept the Terms, press Yes if prompted to enable Auto Update then once done on the process try scanning again.
Hope this works for you!

Hp photosmart 5520 scan to email error message

I can send from my laptop to the printer and it prints no problem
When I try to scan from my printer to my email I get Error Message 901 cannot connect to server.
It has worked fine until today.

Hello catmandoo and adrastos,
Welcome to the HP Support Forums. I understand that each of you is getting an error message when trying to use the scan to email feature of your Photosmart 5520 printer.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Photosmart 7510 printer, the steps are the same.
Please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Photosmart 6520 Server Connection Error 403

I'm trying to scan to email and I keep getting a "Server Connection Error-403".
This has worked for me recently so I know it's set up correctly.
I also tried scanning to computer, which the HP utility device says is connected. Scan to Computer is enabled, however it say "communication error".
I've reset my computer, my router, and my printer. I've turned off wifi and back on.

Hello cassieb5347,
Welcome to the HP Forums.
To deal with the communication error that you are experiencing, please click on the following link for A 'Connection Error' or 'No Computer Found' Error Message Displays When Attempting to Scan from the....
If you are still having issues or if you have any other questions or concerns, please feel free to write me back and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

5520 - Server Connection Error 403

Hi Kyle,
I imagine it's getting quite boring for you, since you've been hearing the same story for over one year...!
I bought a 5520 a few months ago, it worked fine till a few days ago. Since then I can't "scan to email" any more.
May I ask you to send me asap the instructions to fix it please ?
Many thanks in advance !
This question was solved.
View Solution.

HI Barton64,
Welcome to the HP Support Forums. I see that you are no longer able to use the scan to email feature of your Photosmart 5520 printer.
Please start by setting a manual IP address and manual DNS servers for your printer. I have included a link to another post that has the steps with screen shots. Don’t worry that the screen shots are for a Photosmart 7510, the steps are the same. Once you’ve set the manual IP and DNS servers, you should be able to connect to web services and use the scan to email feature.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Error 403 photosmart 5520

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