Error: 6 // Licensing Issue?

My computer crashed and I got it repaired. I am using a 2009 Macbook Pro 15 inch. After getting my computer fixed I went to open photoshop and I am getting the (Error : 6) Message. It says my licensing has stopped working. Anyone know how to help with this?

Hi, the only people who can really help you with licensing issues like that is Adobe Customer Service - they can reset your activations to zero so you can reactivate the software where ever you need to...
Once that's done, you won't need to reinstall the software where it's already installed - just re-enter your serial number.
Hope this helps.

Similar Messages

NW2004s SR1 install; jcontrol errors license issue

I have installed NW2004s SR with Portal scenario. I cannot get the engine to stabilize. I checked jcontrol logs and found this:
Thr 1] JStartupICreateProcess: fork process (pid 598156)
[Thr 1] JControlICheckProcessList: process SDM started (PID:598156)
[Thr 1] JControlMSSendLogon: delete SDM logon information (rc=0)
[Thr 1] Sat Jul 15 22:07:13 2006
[Thr 1] JControlMSSendLogon: insert SDM logon information (port=50118; rc=0)
[Thr 1] Sat Jul 15 22:37:39 2006
[Thr 1] JControlICheckProcessList: process dispatcher (pid:524512) died (RUN-FLA
G)
[Thr 1] JControlIResetProcess: reset process dispatcher
[Thr 1] JControlICheckProcessList: license check failed
[Thr 1] JControlMainLoop: license check failed -> shutdown the instance
[Thr 1] JControlProcessMessage: received <shutdown without restart> command
[Thr 1] JControlIStopInstance: shutting down (command: 0)
[Thr 1] JControlIProcessSoftKill: soft kill of process server0 (pid:794716)
[Thr 1] JControlIProcessSoftKill: soft kill of process SDM (pid:598156)
[Thr 1] Sat Jul 15 22:37:44 2006
[Thr 1] JControlICheckProcessList: process SDM (pid:598156) died (STOPPING)
[Thr 1] JControlIResetProcess: reset process SDM
[Thr 1] Sat Jul 15 22:38:09 2006
[Thr 1] JControlICheckProcessList: process server0 (pid:794716) died (STOPPING)
[Thr 1] JControlIResetProcess: reset process server0
[Thr 1] JControlCloseProgram: started (exitcode = 0)
[Thr 515] Sat Jul 15 22:38:10 2006
[Thr 515] JControlMSMessageFunc: shutdown -> terminate message listener
[Thr 515] JControlMSMessageFunc: leave listener thread
[Thr 1] JControlCloseProgram: good bye... (exitcode = -11111)
dev_jcontrol: END
If the license check fails, then how can I install license if the engine will not start up?
Can I use saplicense at the unix level?
Thanks
John R.

Hi John,
for additional information you can check the <a href="https://websmp110.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=012006153200000183122004">SAP note 731673</a>
It would also be helpfull to see the tracefile of the server to find out if its a general problem or really
a problem related to the license ..
Kind Regards
Thomas

Adobe Error 150:30 Its a licensing issue I guess...how do I fix this?

I just transferred CS4 onto my new mac but its telling me there is an "Error 150:30" Its a licensing issue I guess...how do I fix this so I can use the program on my new mac? Is it even possible to fix? I don't think I have the physical software anymore its been so long since I have had this program!

Klizb this often occurs when Adobe Creative applications are copied/transferred/migrated to a different computer. Please make sure to run any available uninstallers followed by the use of the CC Cleaner Tool to attempt to recover from the transfer process. You can find details on how to use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
If you need to download a fresh copy of the retail installation files they are available at Download CS4 products.

CS4 / CS3 licensing issues & uninstalling errors

Hi everyone,
Last year on November, I had installed a trial version of AE CS4 on my Mac 10.5, after the 30 days, I purchased CS4 production premuim and installed into my Mac machine. Since then CS4 cannot be used because of "License Expired," I have been consulting with Adobe Techical Support to use CS3 and CS4 cleaner to clean the affected files, and even to fool the computer clock, but I still cannot reslove the issues for over 9 months.
Recently, I tried the following suggested solutions:
- Copying Adobe PCD, caps, backup folder to desktop and reluanched the applications -- doesn't work!!
- Fooling computer clock -- doesnt' work!
- Deleting the FLEXnet Publisher preferences folder - doesn't work!
- Running the License Repair Tool "LicenseRecoveryLauncher.app" - 2 attamps still don't work!
- Repairing Disk Permissions - doesn't work!
Now, my Adobe crisis are
1) Can't unistall both CS3 and CS4 application:
     error : The alias "Uninstall Adobe After Effects CS4 [or other application name]" could not be opened, because the original item cannot be found.
     error : The alias "Add or REmove Adobe Creative Suite 3 Design Premium" could not be opened, because the original item cannot be found.
     PLEASE HELP to fix the Alias / something else for uninstall both CS3 / CS4 applications
2) CS3 Design Premium is corrupted by CS4 "License Expired" and the error message is "Licensing for this product has stopped working.
     PLEASE HELP to fix the CS4 "License Expired" issues
Thanks in advance for your valuable time!!
Distressed Karen

http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
Mylenium

I can't launch PS Elements 11. Error Code 212:19. Refers to a licensing issue. Any suggestions?

I can't launch PS Elements 11. Error Code 212:19. Refers to a licensing issue. I bought this new at Best Buy w/o box or install discs 6 months ago.

PS E11 is running on Win 8.1

Adobe acrobat 9 pro installation/licensing issues

I installed my licensed copy of Acrobat 9 on a new Windows 7 system. Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
I doubt any of you have a solution, so I simply remark on what transpired as a warning and complaint:
1. I went to Adobe databse and found that a patch was provided to correct installations/licensing problems on windows 7. I downloaded it and installed per instructions. It did not resolve the problem.
2. I uninstalled/reinstalled several times. no resolution.
3. I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses. They finally referred me to kb405970 on "Licensing has stopped working". I tried all of the applicable solutions (methods 1-6) and none of them worked. Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again. I fear I will get another outsourced tech who knows little and wastes more of my time. Such is Adobe's way of supporting paid and licensed product users.
I understand and sympathize with Adobe's wishes to protect its products from piracy. However, I expect and paid for a product which works on major and supported operating systems like windows 7. I also understand that if MS or Mac put out a new OS or version, it may require certain adjustments or updates on Adobe's part. What I do not understand (or have patience with) is that 1) Adobe failed to provide a patch that works; 2) that it then sends me to an outsourced customer service tech who didn't have the knowledge to correct the problem and gave me the wrong information to begin with*. What I finally got was the kb article with a series of multi-step instructions for several methods, none of which worked. This is an unprofessional and unethical response to those of us who have paid for our product and expect it to work under reasonable conditions in a supported environment. This is not an acceptable good-faith effort to resolve issues for which Adobe should take full responsibility.
If any of you do happen to have a real solution (or had a similar problem) do let me know....
*The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings. That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.

Bill, I tried as you suggested - installed every update from 9.1 through 9.3.4. The 'license not working message persists'. The only change was that now Acrobat will not close and must be forced to shut down from the taskbar menu. I appreciate the suggestion though.
Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you". Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday" - Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?) Result: wasted more time and had more delay on my project.
Conclusion: Adobe has become obsessed and 'piranoic' about piracy and licensing to the extent that they put that first and client/customer needs second (if that). After reading a lot of online 'Adobe Sucks' forums, I'm inclined to believe Adobe is shooting itself in its own foot and is not going to be a reliable method of presentation/document transmission in the future - service and support is an integral part of software and other concerns such as piracy or licensing need to be transparent to legitimate users. Sad that they spend so much time on this, when they need to be fixing real problems. As well, these outsourcing Philipines companies are poor substitutes for good support - they are so scripted and obsessed with regulations over solutions that it is clear that only the most persistent users will get anywhere with them. As a frontline of contact with after-sale clients, they are going to cost Adobe a lot of potential business in the future, whatever their short-term savings. Too bad. Adobe used to be a leader in the market.
Next round: Calling Manila again this am. to be continued...

License Issue from MCS 6.1.3 to UCS 9.0

Hello all,
We are upgarding CUCM from 6.1.3 MCS to 9.1 UCS. Our plan is to jump from 6.1.3 to 6.1.5 to 9.1.
We took backup of 6.1.3 MCS via Disaster Backup Recovery & restore it at UCS after new installation of 6.1.3.
We contacted cisco licensing team to issue us temporaray license for 6.1.3 for UCS so that we can proceed to upgrade process. Cisco issued us license but we are not able to install it successfully. Its giving attached mac-address mismatch error.
We contacted back to license team again & they confirmed there is no issue in license file, its some thing with the system.
Can any one advise what could be wrong with system. I am sending the output from system, screen shot of error & license file.
Please advise.
admin:show status
Host Name    : MOSD-PUB
Date         : Sun Oct 20, 2013 10:45:15
Time Zone    : Asia/Bahrain
Locale       : en_US.UTF-8
Product Ver : 6.1.3.3000-1
Platform Ver : 2.0.0.1-1
Uptime:
10:45:16 up 6 days, 22:41, 2 users, load average: 0.05, 0.02, 0.00
CPU Idle:                          % System: 00.00%    User:   00.00%
IOWAIT: 00.00%     IRQ: 00.00%    Soft: 00.00%   Intr/sec: 107.00
Memory Total:        6154152K
        Free:        1160032K
        Used:        4994120K
      Cached:        3307852K
      Shared:              0K
     Buffers:         109412K
                        Total             Free            Used
Disk/active         20303712K        8864384K       11233056K (56%)
Disk/inactive       20303744K       19239544K          32828K (1%)
Disk/logging        70643356K       50605548K       16449292K (25%)
admin:
admin:show network eth0 detail
Ethernet 0
DHCP         : disabled            Status     : up
IP Address   : 10.30.35.2         IP Mask    : 255.255.255.000
Link Detected: yes                Mode       : Auto disabled, full, 100 Mbits/s
Duplicate IP : no
Queue Length : 1000               MTU        : 1500
MAC Address : 00:0c:29:6b:f8:ec
RX stats:
bytes   :      9299290   packets :       102331   errors :            0
dropped :            0   overrun :            0   mcast :            0
TX stats:
bytes   :     36462086   packets :       386068   errors :            0
dropped :            0   carrier :            0   colsns :            0
DNS
Not configured.
Gateway      : 10.30.35.254 on Ethernet 0
admin:
admin:show hardware
HW Platform       : VMware Virtual Machine (Unsupported Platform)
Processors        : 2
Type              : Intel(R) Xeon(R) CPU E5-2609 0 @ 2.40GHz
CPU Speed         : 2400
Memory            : 6144 MBytes
Object ID         :
OS Version        : UCOS 3.0.0.0-73
Serial Number     : VMware-56 4d aa 54 3b ee 93 c2-c4 91 ac eb be 6b f8 ec
RAID Version      :
Firmware version not known
BIOS Information :
Vendor: Phoenix Technologies LTD
Version: 6.00
Release Date: 09/21/2011
RAID Details      :
RAID not configured
admin:

Hi Anis
Can you take a look on the below document , please?.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide_chapter_010.html
1) Perform a DRS backup of the entire cluster
2) Install refresh upgrade Cisco Options Package (COP) file
3) Upgrade to Release 9.1(1)
4) Perform a DRS backup of the entire cluster
5) Create new virtual machines with Release 9.0 OVAs
6) Install Release 9.1(1) using the same hostnames and IP addresses as the physical cluster
7) Restore DRS backup on the entire cluster
8) Verify database replication and consistency
9) Migrate previous licenses into Enterprise License Manager
Thank you
please rate all useful information

ORA-20001: The printing engine..Is this related to a BIP licensing issue?

Hello all,
The error "ORA-20001: The printing engine could not be reached because either the URL..." happens in 2 cases:
<pre>
1. When our BIP is down or being bumped
2. As an APEX administrator, in workspace environment settings, the print server is set to OFF.
</pre>
I'm thinking that this is a licensing issue but I need some clarification on what is causing the error, because all we are trying to do is bring up a PDF report that a user can open or save. BIP is not involved at this point. Is it because the report was developed using BIP that APEX needs BIP up? How does APEX even know the report was developed using BIP? Were are using APEX 3.2.1.00.12 and BIP 10.1.3.4.1
The error happens when a user clicks on a PDF icon that calls an "After Submit Process". The following is the code and the report that was created in BIP is loaded into APEX with a "Named Columns (RTF)" layout type.
Alex.
declare
l_xml                         clob;
l_template                    clob;
l_request_blob                blob;
l_response                    blob;
begin
   ...call up a stored proc to populate l_xml with report data
-- Fetch template
select page_template
into   l_template
from   apex_030200.wwv_flow_report_layouts
where flow_id = :app_id
and    report_layout_name = 'pdf_report';
-- Convert CLOB to BLOB
l_request_blob := wwv_flow_utilities.clob_to_blob(l_xml);
-- Call unsupported and undocumented APEX function
l_response :=
    apex_030200.wwv_flow_print_util.convert(
      p_report_data   => l_request_blob,
      p_template      => l_template,
      p_template_type => 'rtf',
      p_output        => 'pdf'
-- Set correct mime type and download response
owa_util.mime_header('application/pdf', false);
htp.p('Content-length: ' || dbms_lob.getlength(l_response));
htp.p('Content-Disposition: attachment; filename="Claim_details.pdf"');
owa_util.http_header_close;
apex_application.g_page_text_generated := true;
apex_application.g_unrecoverable_error := true;
wpg_docload.download_file(l_response);

See, http://www.oracle.com/technetwork/developer-tools/apex/configure-printing-093060.html
http://download.oracle.com/docs/cd/E17556_01/doc/install.40/e15513/otn_install.htm#CBHBJDDE
(excerpt copied here, for you convenience)
7. Enabling Network Services in Oracle Database 11g
By default, the ability to interact with network services is disabled in Oracle Database 11g release 1 (11.1). Therefore, if running Oracle Application Express with Oracle Database 11g release 1 (11.1), use the new DBMS_NETWORK_ACL_ADMIN package to grant connect privileges to any host for the FLOWS_030100 database user. Failing to grant these privileges results in issues with PDF/report printing, specifically, you will get the following error message:
ORA-20001: The printing engine could not be reached because either the URL specified is incorrect or a proxy URL needs to be specified.
Follow the steps mentioned in the Oracle Application Express Installation Guide, Enabling Network Services in Oracle Database 11g. Also refer to the troubleshooting section in case you receive an ORA-44416: Invalid ACL error after running the previous script.

Windows 8 Release Preview/Photoshop CS6 Licensing issue

I bought and installed Photoshop CS6 on Windows Consumer Preview and it worked flawlessly. I then installed Windows 8 Release Preview. This had to be a clean install. I didn't know I had to deactivate Photoshop before doing the clean install. Installed without a problem. Now when I try and run CS6 it says that the license has expired. I have done all the web and Adobe support told me to do but still has the same issue. Other than waht this article says: http://helpx.adobe.com/creative-suite/kb/error-licensing-product-expired-cs4.html Adobe support isn't interested in helping.
Can anybody help?

I do know there's at least one person on this forum who is using Windows 8 (Kelly is I believe his name) and has gotten Photoshop activated properly.
I've been testing Windows 8 for the past several days (in virtual machines). Microsoft has actually made it worse to use in the release version. They've completely removed Aero Glass, for example, so now everything just looks flat and lifeless. I've written a book that describes how to configure and augment the OS so as to get work done with it. But I'm not sure people are going to want to upgrade to it wiith it looking this bad!
Have you tried removing Photoshop CS6 and using the Creative Suite Removal Tool to clean remnants of it up, then reinstalling? I'm sure the telephone support people would have suggested that; I'm just confirming.
Only thing I can imagine is that Windows 8's UAC system is somehow getting in the way of Photoshop retaining its activation data. It's no longer possible, using the Windows 8 UI, to completely disable UAC, though it is still possible to do it through registry manipulation (something best done by power users and system gurus). If one does apps will no longer run in the "UI formerly known as Metro" - which suits me fine, but may not be good for most folks.
Have you tried running the installer As Administrator?
-Noel

Have the Adobe Muse CC (2014) licensing issues been resolved?

Have the Adobe Muse CC (2014) licensing issues been resolved?
I am patiently waiting for some word on whether I can go ahead a install the new version of Muse CC (2014) software on my systems without running into the quagmire that so many are experiencing. I simply can't afford to run the risk that I will be stuck with a "trial version" for the next 30 days without some assurance from Adobe that they will be able to solve the problems in that time frame. It would be nice if adobe would send out an email that explains the situation to all of it's users so we know what's going on and when the issue is resolved. Collectively we all pay a lot money for these "updates", so I don't think it's to much to ask.
Kind Regards,
wrgould
PS: Please reference this forum discussion - Muse CC 2014 wants Serial Number, though i pay monthly for muse

A screenshot of the error when a site is opened. I've reinstalled, restarted.. etc. Thanks! J

Error "Licensing has stopped working" occuring very frequently on Win XP SP3 with Adobe Pro 9.5.x

Hi All,
Do we have any permanent fix to address the License error? Since the user are observing this issue very frequently. Every time Adobe License Recovery tool http://www.adobe.com/support/contact/licensing.html is being executed to recover the license. Checked on many adobe forums could not find any resolution for recurring issue.
Any suggestions on this issue?
Thanks in Advance.
Rajesh

I have been having the licensing issue with Windows 8. I have run the licensing repair tool every few weeks. It never "sticks". Acrobat will work fine for a few weeks, maybe a month, then the error comes back. Does anyone know of a permament fix. Thanks.

Error "Licensing for this product has stopped working" when you launch Acrobat 9

Hi,
I'm part of service desk and my company has several thousand users of Acrobat. There has been strange issues reported since upgrading from 7.0.5 to 9.1 and a lot of them are uhappy. The latest issue is users started to receive the following error,
Error "Licensing for this product has stopped working" when you launch Acrobat 9 or Adobe Creative Suite 4 products. The link http://kb2.adobe.com/cps/405/kb405970.html#ErrorCodes has solution, but i tried everything given for 147-178, and nothing works. The users are highly frustrated. Any other possibilities? one collegue claims running simple reg cleaner could solve this issue.

Wow,
I went through a "font crisis" on my MacBook about two weeks ago, and I reinstalled Snow Leopard, then restored everything from Time Machine backup. Everything but Office 2008 and CS4 was able to run from the restore, because there were preferences for both that wouldn't copy back to my Library (permissions).
I reinstalled both from the "original media" (dmg's) with my Time Machine and 2 other external HDs connected and mounted. I had no problems with either. In fact since I was re-installing from dmg's stored on my Time Machine drive, I had to have it connected to do this. Installing Office and CS4 from the dmg's took all of twenty minutes for both with no errors at all.
I'm glad you got everything taken care of, but anectdotal evidence tells me CS4 can be reinstalled with external drives connected and mounted.

9.3.0.1 Permanent Licensing Issue

I am trying to use an old VMware image that contains Planning 9.3.0.1, but I am having licensing issues.
Steps taken already
1) I went to http://licensecodes.oracle.com/downloads/HS9_MasterLicenseFile.zip and download the new license file.
2) Then went to the license manager (LMtools.exe) and was successful starting and stopping the license server and re-reading the license.
3) Then went to the Configuration Utility and Activated the Product to change the Deployment ID to "Temp-0004" within System 9 BI+, Analytical Services, Financial Management and Planning.
Where I see the errors
1) In my debugging of the issue, I tried starting the Hyperion Planning via command line. Planning starts up fine but no longer accepts the requests.
Error Text: "CLS0000017 No unexpired licenses are available for your product. No further requests to the server will be processed."
2) Also within workspace when I go from Navigate -> Application -> Planning -> PlanApp1 I receive the follow error when I try to login.
Error Text: "A problem with Hyperion System 9 Planning license was encountered. Please see the log for details."
Any suggestions?

I'm attaching the instructions I put together about a year ago -- your mileage may vary:
Instructions to update the 9.3 Demo Drives to new license files.
copy HS9_MasterLicenseFile.lic C:\HYSL\common\LicenseServer\Licenses
move C:\HYSL\common\LicenseServer\Licenses\NA_HYSL_Demo_Disk_beckett_01_18_2007_ga.lic C:\HYSL\common\LicenseServer\NA_HYSL_Demo_Disk_beckett_01_18_2007_ga.lic.bak
Copy HS9_SA_MasterLicenseFile.lic C:\HYSL\common\LicenseStandalone\Licenses
move C:\HYSL\common\LicenseStandalone\Licenses\NA_HYSL_Demo_DiskSA_beckett_01_18_2007_as.lic C:\HYSL\common\LicenseStandalone\NA_HYSL_Demo_DiskSA_beckett_01_18_2007_as.lic.bak
Execute the Hyperion System 9 Foundation / Configuration utility
Active the following Products using the default Deployment ID which is *
Hyperion System 9 BI+
Analytic Services
Hyperion System 9 Financial Management
Hyperion System 9 BI+ Enterprise Metrics
Hyperion System 9 Performance Scorecard
Strategic Finance Server
Planning
Verify the DEPLOYMENTID in C:\HYSL\BIPlus\common\config\license.properties
Ensure the DeploymentID matches below exactly.
     #License keys for BI+
     #Wed Feb 13 21:05:27 EST 2008
     licenseServerPath=@demodrive
     DeploymentID=*
     licenseStandalonePath=C\:\\HYSL\\common\\LicenseStandalone\\Licenses
Reboot
Start Planning
Login
If Login provides license error, perform below steps:
1) Run: C:\Program Files\Microsoft SQL Server\80\Tools\Binn\isqlw.exe
2) Connect as Windows Authenticated User
3) In SQL window:
use pln
update HSPSYS_PROPERTIES set PROPERTY_VALUE='*' where PROPERTY_NAME like 'DE%';
4) Highlight the two lines and press F5 to execute the SQL update.
Regards,
-John

Having deactivation / licensing issues

I NEED SOMEONE TO HELP ME OUT OF THIS HOLE I'M IN!
I recently bought a new Mac and used migration assistant to transfer everything. I am having trouble deactivating Flash Pro on my old Mac so that I can activate it on my new Mac - it keeps saying I have connection issues, even when I use Adobe's several methods to verify that I can connect to their https and activation sites.
Tghe last step in troubleshoot this was to chart with an Adobe agent - see what transpired during my chat session below below - what started out as a request for connect assistance turned into a licensing issue! (I redacted the tech's name, the serial number and other personal info - if there is someone out there at Adobe that can helop me and needs this info, I will share it with them under separate cover)
XXX: Hello! Welcome to Adobe Customer Service.
JD: thanks
XXX: You are welcome.
XXX: May I please have your email address registered with Adobe?
JD: XXX.net
XXX: Thank you.
XXX: I understand that you are not able to deactivate the product.
XXX: I will be glad to check and help you in this regard.
JD: Yes. I am trying to do this on my old Mac so that I may activate it on my new Mac.
XXX: May I have the serial number of the product you are referring to?
JD: XXX
XXX: Thank you.
XXX: I require 2 to 3 minutes while I check on this activation error, is it okay if I put you on hold?
JD: yes
XXX: I see that the serial number you have provided is registered under different account.
XXX: Can you please verify the email address?
JD: I recently changed my email address to XXX but I don't think I changed this on my Adobe account yet.
XXX: Sorry, The product is registered under different account.
XXX: May I know where did you purchase the product?
JD: I purchased it used on Ebay and had the license transferred to me in 2009. I've been using it ever since on my old Mac. When I log into my Adobe acct using XXX this product shows as mine.
XXX: In this case I request you to contact the point of purchase.
JD: I'm not sure why there is an issue - I successfully registered this software 5 years ago on your site and have been using it ever since. I shows up as mine on YOUR site!
XXX: I see that the product is not existing in different account.
XXX: Sorry for typo.
XXX: I see that the product is existing in different account
XXX: Ebay is not the authorized reseller of Adobe. In this I request you to contact the point of purchase.
JD: Then it appears that you need to remove it from the other one so that it is only showing in mine. I own this software - it is in my hands! It is showing as registered under my name in my adobe account.
JD: I bought it from a private individual and used Adobe' transfer of Adobe License form to put it under my name in 2009. I need you to elevate this to your supervisor. Like I said, I've had this software registered under MY ACCOUNT for 5 years!
XXX: I see that the product is not registered in your account.
XXX: Please login to your Adobe account and check it.
XXX: The serial number you have provided is not registered in your account.
JD: I'm in there now - logged in as Jerome DellaPietra via XXX. I own XXX, XXX, Flash Pro 9, XXX, XXX, XXX, and XXX. I'm looking at all of these in the "My Products" page
XXX: Okay.
JD: Both the numbers on my software and what shows in My Products page match exactly!
XXX: Please see if the serial number you provided is existing in under your account.
JD: YES
XXX: I am sorry. I see that the serial number is not registered in different account.
XXX: I double checked and see that the serial number is registered under different account.
JD: Then remove it. I own this software. It is mine. I successfully registered it with Adobe 5 years ago. It is showing as one of my products
XXX: Since you bought the product from the non authorized reseller we will not be able to see it in your account.
XXX: You can remove it from your end.
XXX: Is there anything else I can help you with?
I gave up with him after that. I need someone at Adobe that can fix this for me. I own this software. It is in my hands! It shows up as mine on my "My Products" page! I still have the original transfer of license form showing the original owner! HELP!

Hi, jwilder. Let's try to resove that. To verify, is it happening even if the battery saver is turn off? Did you check if all system apps are updated? To do this, scan the QR codes from here: Nokia Windows Phone 8 App Updates. You may also try deleting the non-functioning Wi-Fi network from the Settings > WiFi > manage(advanced) > Known networks, tap and hold on the network name and select Delete. From the Known network, make sure that the selected one is set to connect automatically.
Keep us posted.

Adobe CS3 Licensing Issue

I have Vista Business, Adobe CS3 with student licensing. It has worked great for three months. Now I'm back in school and I get an error that says "Licensing for this product has stopped working:". It is registered.
I've followed all of the fixes listed here and it still will not work. I have emailed support and they gave me the same fixes as here. Someone must know how to fix it, it's their software.
I tried to uninstall but all I get is the Install Wizard. I went through it once, inserted the disk and waited patiently. I have rebooted each and every time I've made changes. NOTHING WORKS!. I can't even unistall it, that is strange.
Does someone have another method of getting this going again. I have assignments due and it has really caused me a lot of stress.
Thanks for the help,
Paul

Here are a few snippets that get posted often when people are
having
problems installing:
See if this TechNote helps:
Error "Some problems occurred during installation",
"Component install
failed", or "Shared components failed to install" (Adobe
Creative Suite 3)
http://www.adobe.com/go/kb401401
More tech notes to check out:
Error "Installing Adobe Photoshop CS3 results in a conflict
with Adobe
Photoshop CS3" when you install Creative Suite 3 or Photoshop
CS3
http://www.adobe.com/go/kb401551
Remove Creative Suite 3 and CS3 point products from Windows
XP, Windows
Vista and Mac OS
http://www.adobe.com/go/kb401090
If these doesn't help, please open an official Adobe
Technical Support case
and we can help you get the trial version installed:
http://www.adobe.com/support/contact/
Nadia
Adobe® Community Expert : Dreamweaver
CSS Templates |Tutorials |SEO Articles
http://www.DreamweaverResources.com
~ Customisation Service Available ~
http://www.csstemplates.com.au
"Sloth_Boy" <[email protected]> wrote in
message
news:f52jh5$5f2$[email protected]..
> The title pretty much sums it up. Basically, whenever I
run setup.exe of
> any of
> the CS3 applications on my system (photoshop CS3,
dreamweaver CS3.etc) the
> setup loads and then nothing happens. The setup.exe
process is in the
> memory
> but it doesn't do anything and doesn't return any errors
at all. This
> happens
> both when I try to install and/or uninstall CS3
applications. I have a
> feeling
> it's to do with some sort of licensing issue as I
received an error in
> Dreamweaver saying to reinstall the application due to a
licensing issue.

Error: 6 // Licensing Issue?

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