NW2004s SR1 install; jcontrol errors license issue

I have installed NW2004s SR with Portal scenario. I cannot get the engine to stabilize. I checked jcontrol logs and found this:
Thr 1] JStartupICreateProcess: fork process (pid 598156)
[Thr 1] JControlICheckProcessList: process SDM started (PID:598156)
[Thr 1] JControlMSSendLogon: delete SDM logon information (rc=0)
[Thr 1] Sat Jul 15 22:07:13 2006
[Thr 1] JControlMSSendLogon: insert SDM logon information (port=50118; rc=0)
[Thr 1] Sat Jul 15 22:37:39 2006
[Thr 1] JControlICheckProcessList: process dispatcher (pid:524512) died (RUN-FLA
G)
[Thr 1] JControlIResetProcess: reset process dispatcher
[Thr 1] JControlICheckProcessList: license check failed
[Thr 1] JControlMainLoop: license check failed -> shutdown the instance
[Thr 1] JControlProcessMessage: received <shutdown without restart> command
[Thr 1] JControlIStopInstance: shutting down (command: 0)
[Thr 1] JControlIProcessSoftKill: soft kill of process server0 (pid:794716)
[Thr 1] JControlIProcessSoftKill: soft kill of process SDM (pid:598156)
[Thr 1] Sat Jul 15 22:37:44 2006
[Thr 1] JControlICheckProcessList: process SDM (pid:598156) died (STOPPING)
[Thr 1] JControlIResetProcess: reset process SDM
[Thr 1] Sat Jul 15 22:38:09 2006
[Thr 1] JControlICheckProcessList: process server0 (pid:794716) died (STOPPING)
[Thr 1] JControlIResetProcess: reset process server0
[Thr 1] JControlCloseProgram: started (exitcode = 0)
[Thr 515] Sat Jul 15 22:38:10 2006
[Thr 515] JControlMSMessageFunc: shutdown -> terminate message listener
[Thr 515] JControlMSMessageFunc: leave listener thread
[Thr 1] JControlCloseProgram: good bye... (exitcode = -11111)
dev_jcontrol: END
If the license check fails, then how can I install license if the engine will not start up?
Can I use saplicense at the unix level?
Thanks
John R.

Hi John,
for additional information you can check the <a href="https://websmp110.sap-ag.de/~form/sapnet?_FRAME=CONTAINER&_OBJECT=012006153200000183122004">SAP note 731673</a>
It would also be helpfull to see the tracefile of the server to find out if its a general problem or really
a problem related to the license ..
Kind Regards
Thomas

Similar Messages

Java Server Startup error during sapinst NW2004s SR1

Hi Folks,
Anyone experimented this error during while installing NW2004s SR1 on HPUX, java version 1.4.2.12, Oracle 10.2.0.2 ??
Sapinst hangs at Java Startup Step for hours, Dispatcher comes up OK, but the
java Server doesn't.
Thanks for your help.
Here is the std_server0.out file :
stdout/stderr redirect
node name : server0
pid : 11322
system name : EZ3
system nr. : 43
started at : Tue Feb 20 09:37:31 2007
[Thr 1] Tue Feb 20 09:37:33 2007
[Thr 1] MtxInit: -2 0 0
SAP J2EE Engine Version 7.00 PatchLevel is starting...
Error occurred while preloading classes of security providers from jre/lib/ext folder: jav
a.util.zip.ZipException: error in opening zip file
Loading: LogManager ... 3880 ms.
Loading: PoolManager ... 8 ms.
Loading: ApplicationThreadManager ... 536 ms.
Loading: ThreadManager ... 73 ms.
Loading: IpVerificationManager ... 167 ms.
Loading: ClassLoaderManager ... 194 ms.
Loading: ClusterManager ... 2312 ms.
Loading: LockingManager ... 498 ms.
Loading: ConfigurationManager ... 0.000: [GC 0.001: [ParNew: 87040K->3443K(130560K), 0.098
2672 secs] 87040K->3443K(1005056K), 0.0986039 secs]
1.808: [GC 1.808: [ParNew: 90483K->3099K(130560K), 0.0415189 secs] 90483K->3099K(1005056K)
, 0.0418049 secs]
25675 ms.
Loading: LicensingManager ... 214 ms.
Loading: CacheManager ... 2824 ms.
Loading: ServiceManager ...
Loading services.:
Service memory started. (69 ms).
Service cross started. (48 ms).
Service file started. (91 ms).
Service runtimeinfo started. (36 ms).
Service timeout started. (123 ms).
Service p4 started. (867 ms).
Service classpath_resolver started. (76 ms).
Service log_configurator started. (6296 ms).
Service locking started. (16 ms).
32.249: [GC 32.250: [ParNew: 90139K->13016K(130560K), 0.2134920 secs] 90139K->13016K(10050
56K), 0.2138817 secs]
Service naming started. (1396 ms).
service javamail ================= ERROR =================
service ts ================= ERROR =================
Cannot start service iiop; it has hard reference to service ts which is not started.
Cannot start service licensing; it has hard reference to service ts which is not started
Timed out services:
Service shell > hard reference to interface security.
Service bimmrdeployer > hard reference to interface container.
Service MigrationService > hard reference to interface container.
ServiceManager started for 307650 ms.
Framework started for 344321 ms.
SAP J2EE Engine Version 7.00 PatchLevel is running!
PatchLevel June 17, 2006 13:05 GMT

Hello David,
Thank you for the hint about IIOP service.
This services starts properly since I fixed the javamail.jar and the transactionext_api.jar files (Services javamail + ts)
Now my concerns are about the timeouts caused by the "interface security" and the
"interface container".
Here is the latest std_server0.out file:
stdout/stderr redirect
node name : server0
pid : 13880
system name : EZ3
system nr. : 43
started at : Thu Mar 1 08:42:09 2007
[Thr 1] MtxInit: -2 0 0
SAP J2EE Engine Version 7.00 PatchLevel is starting...
Error occurred while preloading classes of security providers from jre/lib/ext folder: java.util.zip.ZipException: error in opening zip file
Loading: LogManager ... 2783 ms.
Loading: PoolManager ... 15 ms.
Loading: ApplicationThreadManager ... 830 ms.
Loading: ThreadManager ... 113 ms.
Loading: IpVerificationManager ... 61 ms.
Loading: ClassLoaderManager ... 67 ms.
Loading: ClusterManager ... 2390 ms.
Loading: LockingManager ... 2547 ms.
Loading: ConfigurationManager ... 0.000: [GC 0.001: [ParNew: 87040K->3248K(130560K), 0.1227555 secs] 87040K->3248K(1005056K), 0.1231219 secs]
1.247: [GC 1.248: [ParNew: 90288K->3105K(130560K), 0.0611352 secs] 90288K->3105K(1005056K), 0.0614666 secs]
23050 ms.
Loading: LicensingManager ... 191 ms.
Loading: CacheManager ... 1932 ms.
Loading: ServiceManager ...
Loading services.:
Service runtimeinfo started. (113 ms).
Service memory started. (211 ms).
Service cross started. (241 ms).
Service timeout started. (254 ms).
Service file started. (538 ms).
Service p4 started. (652 ms).
Service classpath_resolver started. (81 ms).
Service log_configurator started. (12581 ms).
Service locking started. (13 ms).
44.117: [GC 44.117: [ParNew: 90145K->13112K(130560K), 0.6812383 secs] 90145K->13112K(1005056K), 0.6816423 secs]
Service naming started. (3984 ms).
Service javamail started. (333 ms).
Service ts started. (375 ms).
Service licensing started. (26 ms).
Service iiop started. (535 ms).
Timed out services:
Service shell > hard reference to interface security.
Service bimmrdeployer > hard reference to interface container.
Service MigrationService > hard reference to interface container.
ServiceManager started for 311713 ms.
Framework started for 346641 ms.
SAP J2EE Engine Version 7.00 PatchLevel is running!
PatchLevel June 17, 2006 13:05 GMT

Error in phase 42 during installation of NW2004s SR1

I am getting this 2 errors in 42nd phase of installation of NW2004s SR1 in my system. Pl. suggest the solution for this.
ERROR 2007-12-13 12:42:10
CJS-30071 Execution of UTL tool 'C:\Sap_Basis\j2sdk1.4.2_13\bin\java.exe -classpath C:\usr\sap\AB8\SYS\global\sltools\sharedlib\launcher.jar -showversion -Xmx256m com.sap.engine.offline.OfflineToolStart com.sap.sl.ut.manager.UtlMain
CP-CHN-3F-025/sapmnt/AB8/SYS/global/security/lib/tools/iaik_jce.jar;
CP-CHN-3F-025/sapmnt/AB8/SYS/global/security/lib/tools/iaik_jsse.jar;
CP-CHN-3F-025/sapmnt/AB8/SYS/global/security/lib/tools/iaik_smime.jar;
CP-CHN-3F-025/sapmnt/AB8/SYS/global/security/lib/tools/iaik_ssl.jar;
CP-CHN-3F-025/sapmnt/AB8/SYS/global/security/lib/tools/w3c_http.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/sap.comsl.ut.infoprovider_lib.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/sap.comsl.ut.manager.offline.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/antlr.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/exception.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/jddi.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/logging.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/offlineconfiguration.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/opensqlsta.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/tc_sec_secstorefs.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/sap.comtcsdtcvlimpl.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/SDMutil.jar;C:/usr/sap/AB8/SYS/global/sltools/sharedlib/SLUtil.jar;C:\sapdb\programs\runtime\jar\sapdbc.jar -activated -prod_name=NetWeaver -usage_name=AAS -usage_vendor=sap.com -log=UTL_activate_usages.log -action=true -sid=AB8 -dsn=jdbc/pool/AB8 -ssprops=C:/usr/sap/AB8/SYS/global/security/data/SecStore.properties -ssk=C:/usr/sap/AB8/SYS/global/security/data/SecStore.key' aborts due to database connection error with return code 64. DIAGNOSIS: The connection parameters are wrong or the database server is shutdown. SOLUTION: Check 'UTL_activate_usages.log' and 'C:/Program Files/sapinst_instdir/NW04S/SYSTEM/ADA/CENTRAL/AS/UTL.java.log' for more information.
ERROR 2007-12-13 12:42:10
FCO-00011 The step enableUsageTypes with step key |NW_Onehost|ind|ind|ind|ind|0|0|SAP_Software_Features_Enablement|ind|ind|ind|ind|4|0|enableUsageTypes was executed with status ERROR .

HI Abinash,
log says that database is shutdown.
log on user as SIDadm go commannd promt
type sqlplus " / as sysdba "
i will promt SQL> type here startup; enter u r database is startted
Then installed from that stage.
i will be work.
Amol

Problem installing Trex 7.0on NW2004s SR1

Dear friends,
Iam trying to install Trex 7.0on NW2004s SR1(Red Hat Linux 4.0).
1st time When I tried to install Trex 7.0on NW2004s SR1: on 2nd screen when it asked me to give the location of Trex CD then by mistake I gave the location of Trex 7.0 SR2 instead of Trex 7.0 SR1 thats why system thew some error & then I stoped the installation.After that I got the correct CD & again started the installation by running the sapinst file with command ./sapinst but this time it was showing me the following error on 1st screen itself instead of asking for the Trex 7.0 CD.
Error is :
NFO 2007-09-17 19:14:30
Working directory changed to /tmp/sapinst_exe.26782.1190036495.
INFO 2007-09-17 19:14:30
Working directory changed to /tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI.
INFO 2007-09-17 19:14:30
Working directory changed to /tmp/sapinst_exe.26782.1190036495.
INFO 2007-09-17 19:14:30
Working directory changed to /tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI.
INFO 2007-09-17 19:14:31
Working directory changed to /tmp/sapinst_exe.26782.1190036495.
INFO 2007-09-17 19:14:31
Working directory changed to /tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI.
INFO 2007-09-17 19:14:31
Working directory changed to /tmp/sapinst_exe.26782.1190036495.
INFO 2007-09-17 19:14:31
Working directory changed to /tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI.
INFO 2007-09-17 19:14:32
Copied file '/tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI/keydb.xml' to '/tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI/keydb.1.xml'.
INFO 2007-09-17 19:14:32
Creating file /tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI/inifile.xml.
INFO 2007-09-17 19:14:32
Copied file '/tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI/inifile.xml' to '/tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI/inifile.1.xml'.
INFO 2007-09-17 19:14:32
Execute step FillCIContext of component |TREX_NW_CI_MAIN|ind|ind|TREX|ind|0|0.
INFO 2007-09-17 19:14:33
Working directory changed to /tmp/sapinst_exe.26782.1190036495.
INFO 2007-09-17 19:14:33
Working directory changed to /tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI.
INFO 2007-09-17 19:14:33
Execute step initInstallation of component |TREX_NW_CI_MAIN|ind|ind|TREX|ind|0|0|TREX_MAIN|ind|ind|TREX|ind|0|0.
INFO 2007-09-17 19:14:33
Working directory changed to /tmp/sapinst_exe.26782.1190036495.
INFO 2007-09-17 19:14:33
Working directory changed to /tmp/sapinst_instdir/NW04S/STANDALONE/TREX/CI.
INFO 2007-09-17 19:14:33
Account 0 already exists.
ERROR 2007-09-17 19:14:33
File not found: //TREX/COMMON/TREX.txt
ERROR 2007-09-17 19:14:33
File not found: //TREX/COMMON/TREX.txt
ERROR 2007-09-17 19:14:33
FCO-00011 The step initInstallation with step key |TREX_NW_CI_MAIN|ind|ind|TREX|ind|0|0|TREX_MAIN|ind|ind|TREX|ind|0|0|initInstallation was executed with status ERROR
If anybody knows the solution pls reply I'll be realy thankfull & will Reward with good Reward points.
Thanks in Advance,
Sunil Maurya.

Solution
Download The OS independent part for the TREX from SAP Marketplace (service.sap.com/swdc).
Support Packages and Patches->SAP NetWeaver->SAP NETWEAVER 2004s->TREX->TREX7 ->#OS independent->TREXZZZZZZZZZZ.SAR

CS4 / CS3 licensing issues & uninstalling errors

Hi everyone,
Last year on November, I had installed a trial version of AE CS4 on my Mac 10.5, after the 30 days, I purchased CS4 production premuim and installed into my Mac machine. Since then CS4 cannot be used because of "License Expired," I have been consulting with Adobe Techical Support to use CS3 and CS4 cleaner to clean the affected files, and even to fool the computer clock, but I still cannot reslove the issues for over 9 months.
Recently, I tried the following suggested solutions:
- Copying Adobe PCD, caps, backup folder to desktop and reluanched the applications -- doesn't work!!
- Fooling computer clock -- doesnt' work!
- Deleting the FLEXnet Publisher preferences folder - doesn't work!
- Running the License Repair Tool "LicenseRecoveryLauncher.app" - 2 attamps still don't work!
- Repairing Disk Permissions - doesn't work!
Now, my Adobe crisis are
1) Can't unistall both CS3 and CS4 application:
     error : The alias "Uninstall Adobe After Effects CS4 [or other application name]" could not be opened, because the original item cannot be found.
     error : The alias "Add or REmove Adobe Creative Suite 3 Design Premium" could not be opened, because the original item cannot be found.
     PLEASE HELP to fix the Alias / something else for uninstall both CS3 / CS4 applications
2) CS3 Design Premium is corrupted by CS4 "License Expired" and the error message is "Licensing for this product has stopped working.
     PLEASE HELP to fix the CS4 "License Expired" issues
Thanks in advance for your valuable time!!
Distressed Karen

http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html
Mylenium

Error: 6 // Licensing Issue?

My computer crashed and I got it repaired. I am using a 2009 Macbook Pro 15 inch. After getting my computer fixed I went to open photoshop and I am getting the (Error : 6) Message. It says my licensing has stopped working. Anyone know how to help with this?

Hi, the only people who can really help you with licensing issues like that is Adobe Customer Service - they can reset your activations to zero so you can reactivate the software where ever you need to...
Once that's done, you won't need to reinstall the software where it's already installed - just re-enter your serial number.
Hope this helps.

I can't launch PS Elements 11. Error Code 212:19. Refers to a licensing issue. Any suggestions?

I can't launch PS Elements 11. Error Code 212:19. Refers to a licensing issue. I bought this new at Best Buy w/o box or install discs 6 months ago.

PS E11 is running on Win 8.1

Install SAP client got error license server is unavailable

Dear All,
Our client is on SAP88 PL21, SQL2008, Win Server 2008
The workstation is windows7.
After the user reboot her computer (No error about anything. Not because of Windows Update she aware
of. She just felt the computer is slow. So she reboot the computer), SAP cannot connect. After she
click choose company, SAP said no responding.
I create ODBC connection from the workstation to the server. It works fine.
Then I de-active UAC. Turn off firewall. Same issue.
Next I remove SAP client.
Then install.
One of the screen is asking license server. I entered SAP server name. Got error (license server is unavailable). Then I entered IP address of the server. Got error. Attached is the error message. License server is unavailable.
Check your license server name and port.
This is the only workstation has issue. She can login from other computer by using her SAP user no
problem. I checked SAP note 1142479 Connection with license server failed /TAO NT Naming Service.
But it doesn't look like our case. I also research on SAP portal. I cannot find any helpful document
since her case is, after reboot cannot connect to SAP license server. And she said, nothing changed
on her computer.
I got an answer from SAP. They asked me open port 30000, 30001, 1433 on both server and workstation. I know we need to open 30000, 30001, 1433 on the server. But I am not too sure why we need to open 30000, 30001, 1433 on workstation? We already deactive firewall on workstation. We've never did this for any workstation. Thanks.
Regards,
Yuka

Hi,
If they dont want to reinstall the whole OS you may try using Terminal License or
Remote Desktop Connection to run the program since your SAP client installation is a failure.
Or you may try to use VMWare to connect but consumes RAM and resources in your computer.
Thats the remaining options you have if you dont want to reinstall your OS.
Regards,
Clint

Adobe Error 150:30 Its a licensing issue I guess...how do I fix this?

I just transferred CS4 onto my new mac but its telling me there is an "Error 150:30" Its a licensing issue I guess...how do I fix this so I can use the program on my new mac? Is it even possible to fix? I don't think I have the physical software anymore its been so long since I have had this program!

Klizb this often occurs when Adobe Creative applications are copied/transferred/migrated to a different computer. Please make sure to run any available uninstallers followed by the use of the CC Cleaner Tool to attempt to recover from the transfer process. You can find details on how to use the CC Cleaner Tool at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6.
If you need to download a fresh copy of the retail installation files they are available at Download CS4 products.

Licensing issues...Photoshop Elements 6...installed from a CD ... too old?

I just downloaded and installed my Adobe Photoshop Elements 6 from my purchased CD. I have the serial number, etc. I bought it brand new, years ago. I cannot get it to open off the desktop...something about the licensing stopped working. What is this about? Why can I not be allowed to open my program? Does this mean I have to buy an updated version....so I am SOL?

Are trying to install in on your old machine or a new one?
Could you specify the operating system on which you are trying to install Photoshop Elements 6?
For that licensing error, try the below articles depending on the operating system you have.
Win: http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
Mac: http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html

Space Problem in G: - after NW2004s SR1 installation on Windows 2003 server

HI Friends,
I have installed NW2004s SR1 on Windows 2003 server with Oracle 10g database successfully. My server has sufficient harddisk space as follows.
C: 9.6GB
G: 24GB
H:64GB & I: 73GB.
RAM is 6GB
While installing NW2004s i have defined a paging size on C: 400MB-1600MB and
i have set the option as System Manageble on other drives G, H& I drives. I did not get any Swap space problem while installing.
During installation I have chosen G: drive to store MirrorlogA, MirrorlogB, Oraarch, OriglogA, OriglogB folders of Oracle for redolog archives,.Total size of all these folders is 17.4 GB
G: drive has one more folder Program files which is of 155KB and no other files exist in it.
But My system says that I am running out of Space on G: drive and free space available now is only 44MB.
My question is where has the rest 5GB of space gone? Is it consumed as a part of Paging file which i have set on this drive as System manageble??
I have set the same option on other drives too i..e H & I. But i am not facing any space issues for these drives.
What could be going wrong?? Please suggest me how to correct this
Thanks
mv_d

898118 wrote:
Hi All,
I am trying to face some problem to install oracle 10g database on windows 2003 server with service pack 2. Once I start to installation it give me an error "Error in writing to directory 'c:\documents and settings\administrator\local settings\temp\orainstall2004xxx'. Please ensure that this directory is writable and has at least 45MB of disk space. Installation cannot continue"
I double-insured that there is enough disk-space and I am also in the Administrators-Group.
Please guide me for the above problem although I have done oracle 9i database installation with the same configuration.
Regards
Muhammad ShoaibOracle really doesn't like to be installed into directories with spaces in their names.

PDK Content on NW2004S SR1 missing

In our nw2004s-SR1 productive installation of EP,
we are missing the menu-point "Java Developer".
We know, that these menu-point comes with the PDK-Content
SCA-Archive, which can be downloaded from SDN.
Our goal is, to install the Productive-EP similar
to our SneakPreview-EP.
We tried already to install the PDK-SCA Archive via
SDM, but it fails.
I can't believe, that the PDK-Content SCA-Archive from
SDN is the right PDK-Content for a productive environment.
Will be nice, if anybody can help us.
Regards, Alex.

Hello Marc,
I ran into the same issue. After a lot of trial and error I eventuelly found out, was the problem was...
I had to do two things to resolve this:
1. Download the XML file containing the SP stack definition:
-You'll find the instructions for downloading this file on the Support Package Stacks Download Page for NW2004s in the box 'Additional information'.
-Put the XML file in the JSPM inbox (Folder '/usr/sap/trans/EPS/in' on a standard installation).
2. Update the SDM:
-Download the file with the description 'SP07 for SAP SOFTW. DELIV. MANAGER 7.00' from the Support Package Stacks Download Page
-SAP Note 860939 explains how to update the SDM
Hope this helps...
Regards,
Bjoern

Adobe acrobat 9 pro installation/licensing issues

I installed my licensed copy of Acrobat 9 on a new Windows 7 system. Acrobat launched but would not open files and shuts down on attempt. Message is "Licensing for this product has stopped working" with subtext "You cannot use the product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."
I doubt any of you have a solution, so I simply remark on what transpired as a warning and complaint:
1. I went to Adobe databse and found that a patch was provided to correct installations/licensing problems on windows 7. I downloaded it and installed per instructions. It did not resolve the problem.
2. I uninstalled/reinstalled several times. no resolution.
3. I called customer support and was outsourced to someone who knew little and first sent me to a kb article having to do with 'expired licensing' even though I clearly informed them that the message and the fact had nothing to do with expired licenses. They finally referred me to kb405970 on "Licensing has stopped working". I tried all of the applicable solutions (methods 1-6) and none of them worked. Now I will have to wait until tomorrow (though I had pressing work to do today) to contact support again. I fear I will get another outsourced tech who knows little and wastes more of my time. Such is Adobe's way of supporting paid and licensed product users.
I understand and sympathize with Adobe's wishes to protect its products from piracy. However, I expect and paid for a product which works on major and supported operating systems like windows 7. I also understand that if MS or Mac put out a new OS or version, it may require certain adjustments or updates on Adobe's part. What I do not understand (or have patience with) is that 1) Adobe failed to provide a patch that works; 2) that it then sends me to an outsourced customer service tech who didn't have the knowledge to correct the problem and gave me the wrong information to begin with*. What I finally got was the kb article with a series of multi-step instructions for several methods, none of which worked. This is an unprofessional and unethical response to those of us who have paid for our product and expect it to work under reasonable conditions in a supported environment. This is not an acceptable good-faith effort to resolve issues for which Adobe should take full responsibility.
If any of you do happen to have a real solution (or had a similar problem) do let me know....
*The first thing the outsourced tech wished to do was get onto my machine via a remote connection, before anything was tried other than giving them the error message and have them provide me with the wrong information. It became clear that this person had less knowledge than I do (which isn't saying much) and there was no way I was going to permit a clueless techie to crawl around in my machine and fiddle with settings. That is simply asking for trouble. I'm perfectly capable of opening panels and following instructions myself. DC should be the last thing tried; not the first.

Bill, I tried as you suggested - installed every update from 9.1 through 9.3.4. The 'license not working message persists'. The only change was that now Acrobat will not close and must be forced to shut down from the taskbar menu. I appreciate the suggestion though.
Called Adobe (Manila) again, within the hours given on their contact page for installation and licensing issues, and was told "It's Sunday, nobody here can help you". Finally, after an hour of hammering got them to get me a supervisor (their script says to tell the customer there "Is no supervisor available on Sunday" - Finally the "supervisor", Alvin, suggested I need a new serial number and left me on the line while he called someone else to get on. Cameback and informed me that he couldn't get one, I'd have to call Monday (how's that for having solutions?) Result: wasted more time and had more delay on my project.
Conclusion: Adobe has become obsessed and 'piranoic' about piracy and licensing to the extent that they put that first and client/customer needs second (if that). After reading a lot of online 'Adobe Sucks' forums, I'm inclined to believe Adobe is shooting itself in its own foot and is not going to be a reliable method of presentation/document transmission in the future - service and support is an integral part of software and other concerns such as piracy or licensing need to be transparent to legitimate users. Sad that they spend so much time on this, when they need to be fixing real problems. As well, these outsourcing Philipines companies are poor substitutes for good support - they are so scripted and obsessed with regulations over solutions that it is clear that only the most persistent users will get anywhere with them. As a frontline of contact with after-sale clients, they are going to cost Adobe a lot of potential business in the future, whatever their short-term savings. Too bad. Adobe used to be a leader in the market.
Next round: Calling Manila again this am. to be continued...

License Issue from MCS 6.1.3 to UCS 9.0

Hello all,
We are upgarding CUCM from 6.1.3 MCS to 9.1 UCS. Our plan is to jump from 6.1.3 to 6.1.5 to 9.1.
We took backup of 6.1.3 MCS via Disaster Backup Recovery & restore it at UCS after new installation of 6.1.3.
We contacted cisco licensing team to issue us temporaray license for 6.1.3 for UCS so that we can proceed to upgrade process. Cisco issued us license but we are not able to install it successfully. Its giving attached mac-address mismatch error.
We contacted back to license team again & they confirmed there is no issue in license file, its some thing with the system.
Can any one advise what could be wrong with system. I am sending the output from system, screen shot of error & license file.
Please advise.
admin:show status
Host Name    : MOSD-PUB
Date         : Sun Oct 20, 2013 10:45:15
Time Zone    : Asia/Bahrain
Locale       : en_US.UTF-8
Product Ver : 6.1.3.3000-1
Platform Ver : 2.0.0.1-1
Uptime:
10:45:16 up 6 days, 22:41, 2 users, load average: 0.05, 0.02, 0.00
CPU Idle:                          % System: 00.00%    User:   00.00%
IOWAIT: 00.00%     IRQ: 00.00%    Soft: 00.00%   Intr/sec: 107.00
Memory Total:        6154152K
        Free:        1160032K
        Used:        4994120K
      Cached:        3307852K
      Shared:              0K
     Buffers:         109412K
                        Total             Free            Used
Disk/active         20303712K        8864384K       11233056K (56%)
Disk/inactive       20303744K       19239544K          32828K (1%)
Disk/logging        70643356K       50605548K       16449292K (25%)
admin:
admin:show network eth0 detail
Ethernet 0
DHCP         : disabled            Status     : up
IP Address   : 10.30.35.2         IP Mask    : 255.255.255.000
Link Detected: yes                Mode       : Auto disabled, full, 100 Mbits/s
Duplicate IP : no
Queue Length : 1000               MTU        : 1500
MAC Address : 00:0c:29:6b:f8:ec
RX stats:
bytes   :      9299290   packets :       102331   errors :            0
dropped :            0   overrun :            0   mcast :            0
TX stats:
bytes   :     36462086   packets :       386068   errors :            0
dropped :            0   carrier :            0   colsns :            0
DNS
Not configured.
Gateway      : 10.30.35.254 on Ethernet 0
admin:
admin:show hardware
HW Platform       : VMware Virtual Machine (Unsupported Platform)
Processors        : 2
Type              : Intel(R) Xeon(R) CPU E5-2609 0 @ 2.40GHz
CPU Speed         : 2400
Memory            : 6144 MBytes
Object ID         :
OS Version        : UCOS 3.0.0.0-73
Serial Number     : VMware-56 4d aa 54 3b ee 93 c2-c4 91 ac eb be 6b f8 ec
RAID Version      :
Firmware version not known
BIOS Information :
Vendor: Phoenix Technologies LTD
Version: 6.00
Release Date: 09/21/2011
RAID Details      :
RAID not configured
admin:

Hi Anis
Can you take a look on the below document , please?.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide_chapter_010.html
1) Perform a DRS backup of the entire cluster
2) Install refresh upgrade Cisco Options Package (COP) file
3) Upgrade to Release 9.1(1)
4) Perform a DRS backup of the entire cluster
5) Create new virtual machines with Release 9.0 OVAs
6) Install Release 9.1(1) using the same hostnames and IP addresses as the physical cluster
7) Restore DRS backup on the entire cluster
8) Verify database replication and consistency
9) Migrate previous licenses into Enterprise License Manager
Thank you
please rate all useful information

ORA-20001: The printing engine..Is this related to a BIP licensing issue?

Hello all,
The error "ORA-20001: The printing engine could not be reached because either the URL..." happens in 2 cases:
<pre>
1. When our BIP is down or being bumped
2. As an APEX administrator, in workspace environment settings, the print server is set to OFF.
</pre>
I'm thinking that this is a licensing issue but I need some clarification on what is causing the error, because all we are trying to do is bring up a PDF report that a user can open or save. BIP is not involved at this point. Is it because the report was developed using BIP that APEX needs BIP up? How does APEX even know the report was developed using BIP? Were are using APEX 3.2.1.00.12 and BIP 10.1.3.4.1
The error happens when a user clicks on a PDF icon that calls an "After Submit Process". The following is the code and the report that was created in BIP is loaded into APEX with a "Named Columns (RTF)" layout type.
Alex.
declare
l_xml clob;
l_template clob;
l_request_blob blob;
l_response blob;
begin
 ...call up a stored proc to populate l_xml with report data
-- Fetch template
select page_template
into l_template
from apex_030200.wwv_flow_report_layouts
where flow_id = :app_id
and report_layout_name = 'pdf_report';
-- Convert CLOB to BLOB
l_request_blob := wwv_flow_utilities.clob_to_blob(l_xml);
-- Call unsupported and undocumented APEX function
l_response :=
 apex_030200.wwv_flow_print_util.convert(
 p_report_data => l_request_blob,
 p_template => l_template,
 p_template_type => 'rtf',
 p_output => 'pdf'
-- Set correct mime type and download response
owa_util.mime_header('application/pdf', false);
htp.p('Content-length: ' || dbms_lob.getlength(l_response));
htp.p('Content-Disposition: attachment; filename="Claim_details.pdf"');
owa_util.http_header_close;
apex_application.g_page_text_generated := true;
apex_application.g_unrecoverable_error := true;
wpg_docload.download_file(l_response);

See, http://www.oracle.com/technetwork/developer-tools/apex/configure-printing-093060.html
http://download.oracle.com/docs/cd/E17556_01/doc/install.40/e15513/otn_install.htm#CBHBJDDE
(excerpt copied here, for you convenience)
7. Enabling Network Services in Oracle Database 11g
By default, the ability to interact with network services is disabled in Oracle Database 11g release 1 (11.1). Therefore, if running Oracle Application Express with Oracle Database 11g release 1 (11.1), use the new DBMS_NETWORK_ACL_ADMIN package to grant connect privileges to any host for the FLOWS_030100 database user. Failing to grant these privileges results in issues with PDF/report printing, specifically, you will get the following error message:
ORA-20001: The printing engine could not be reached because either the URL specified is incorrect or a proxy URL needs to be specified.
Follow the steps mentioned in the Oracle Application Express Installation Guide, Enabling Network Services in Oracle Database 11g. Also refer to the troubleshooting section in case you receive an ORA-44416: Invalid ACL error after running the previous script.

NW2004s SR1 install; jcontrol errors license issue

Similar Messages

Maybe you are looking for