Error at the installation of the CR Runtime package V13.01/V13.02 - reg key

Question

Hello,
we got an error at the installation of the cr runtime package. We have try both
installation packages(msi) 13.01 and 13.02. But it's the same error.
We want to install this package automaticly on our computers. On 8 of 10 computers was the instalation successfully.
On the remaining 2 computers we got the following error.
MSI (s) (68:9C) [16:30:41:790]: Product: SAP Crystal Reports runtime engine for .NET Framework 4 (32-bit) -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0
Crystal Reports.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.  <<--- see below
Executing op: RegAddValue(Name=svcmgr,Value=0,)
MSI (s) (68:9C) [16:30:41:775]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports\templates,,BinaryType=0,)
MSI (s) (68:9C) [16:30:41:775]: Executing op: RegAddValue(Name=templatepath,Value=C:\Programme\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\Crystal Reports 2011\/Templates,)
MSI (s) (68:9C) [16:30:41:775]: Executing op: RegAddValue(Name=templatesearchmask,Value=*.rpt,)
MSI (s) (68:9C) [16:30:41:775]: Executing op: RegAddValue(Name=templatefileextension,Value=rpt,)
MSI (s) (68:9C) [16:30:41:790]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Crystal Reports\DatabaseOptions,,BinaryType=0,)
MSI (s) (68:9C) [16:30:41:790]: Executing op: RegAddValue(Name=MergeConnectionProperties,Value=no,)
MSI (s) (68:9C) [16:30:41:790]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\\Crystal Reports,,BinaryType=0,)
MSI (s) (68:9C) [16:30:41:790]: Executing op: RegAddValue(Name=CommonFiles,Value=C:\Programme\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\,)
MSI (s) (68:9C) [16:30:41:790]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\\Crystal Reports 3: 87
MSI (s) (68:9C) [16:30:41:790]: Product: SAP Crystal Reports runtime engine for .NET Framework 4 (32-bit) -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\\Crystal Reports.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.
Error 1402. Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\\Crystal Reports.  System error 87.  Verify that you have sufficient access to that key, or contact your support personnel.
MSI (s) (68:9C) [16:30:41:790]: User policy value 'DisableRollback' is 0
Our it team have an idea. They think that the problem is the double \ at the end of the reg key path. You can find this if you search
in the code above.
Can you check this or have you an other idea to solve the problem.
best regards
Dennis Hoyer
- IT consultant (.net development)

Answer 1

Hi,
See if below article helps,
[1535811 - Error 1402 when installing Crystal Reports for Visual Studio 2010 runtime via the msi file |http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333533333335333833313331%7D.do]
- Bhushan.