"error backing up ipod (-43)"
I have a 4th generation ipod. with the new itunes version, i try and get the update for iSO 5 but it wont work when it first 'backs up' my ipod. 1 minute into the backup a message pops up saying there is an error (-43) and gives me an option to continute but it says it will erase all content on my ipod. what do i do!?!? pleasee help me
See the actions for that error number here:
http://support.apple.com/kb/TS3297
Also maybe here:
Backup error (-5000): Apple Support Communities
srl7575 wrote:
Now it's saying (-5000)
Similar Messages
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does anyone know how to delete the back up for the ipod? I am getting an error message that says "iTunes could not back up iPod because it is corrupt or not compatible with iPod; delete back up and try again"
Go to iTunes>Preferences>Devices and highlight the backup you want to delete and click on Delete Backup
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Error message when attempting to back up iPod to iTunes, no number given. No previous back ups as a new user, current iTunes software and iPod iOS.
The issue you are experiencing is with installing the latest iTunes update. I recommend following the steps below:
Resolution
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step. -
When syncing iPod the PC lost power. once power restored synced iPod but the sleeve detail has been blanked. Also when syncing a 'miss-match' message is reported on iTunes. how do I get the sleeve detail back onto iPod?
http://ww2.cs.fsu.edu/~rosentha/linux/2.6.26.5/docs/DocBook/libata/ch07.html#excatATAbusErr wrote:
ATA bus error means that data corruption occurred during transmission over ATA bus (SATA or PATA). This type of errors can be indicated by
ICRC or ABRT error as described in the section called “ATA/ATAPI device error (non-NCQ / non-CHECK CONDITION)”.
Controller-specific error completion with error information indicating transmission error.
On some controllers, command timeout. In this case, there may be a mechanism to determine that the timeout is due to transmission error.
Unknown/random errors, timeouts and all sorts of weirdities.
As described above, transmission errors can cause wide variety of symptoms ranging from device ICRC error to random device lockup, and, for many cases, there is no way to tell if an error condition is due to transmission error or not; therefore, it's necessary to employ some kind of heuristic when dealing with errors and timeouts. For example, encountering repetitive ABRT errors for known supported command is likely to indicate ATA bus error.
Once it's determined that ATA bus errors have possibly occurred, lowering ATA bus transmission speed is one of actions which may alleviate the problem.
I'd also add; make sure you have good backups when ATA errors are frequent -
Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.
Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem -
After recent itunes update my ipod touch 4 is not syncing properly...I got error message twice "ipod failed to sync properly because connection was lost, please try again"... it continued acting weird, now when i click on "sync now" it says preparing to sync, it goes through steps quickly says sync finished but it doesnt update.. can anyone help?
There's a good guide here on how to roll back to 10.7 https://discussions.apple.com/thread/4559563?tstart=0
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Ipod will not go past 'backing up ipod' when syncing and then itunes shuts down???
hi, need help, have tried re-installing itunes and is failing to work. i can sync the ipod touch (1st gen) to my laptop but cannot snyc it to my boyfriends laptop as it is his. on his it just gets as far as 'backing up ipod' and then an error message appears and itunes shuts down. any help or ideas??? getting pretty annoyed with this. Thanks
Also see:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues -
my ipod touch is frozen on the "not enough storage icloud error" the error says this ipod touvh cannot be backed up because there is not anough ICloud storage available. You can manage your storage in Settings. but it wont let me click close or settings. or anything else.
No
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears. -
Each time I go to sync my iPod Touch, it begins to sync and then switches to "backing up iPod". I've never had this occur before this month when I installed a new wireless router (not that I think that should have had any impact). I cannot find any info on the site re:"backing up iPod". Each time I have allowed it to run for many hours (as many as 6) before giving up and disconnecting. When I disconnect, the newest addtions to my library are not uploaded to my iPod. Any ideas?
See:
iOS: Troubleshooting backup issues in iTunes
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
http://support.apple.com/kb/TS3694#error1604 -
Backing my iPod up for the update
I'm trying to back my iTouch up, and also get the new update, but it won't backup.
It's not really like what other posts said like the bar for backing up freezes, but when I back my iTouch up, a box opens up saying:
"iTunes could not back the iPod "iPod's name" because the backup session failed."
I tried backing it up on all the computers I have at my house, and it always says the same thing.
Does anyone know how to fix this error?I have the same problem in my PC but at least I succeeded updating the Ipod software to 4.0 in another machine a month ago. I dis-installed and installed ITunes several times. I guess there are conflicts with PC's.
Still I have the problem in mine -
I have a turnwheel iPod I got in 2004.
Never had any problems until the first week of January 2006.
I had to go and format my iPod then..no biggie.
At least I didn't have to buy a new one.
It was working fine until this morning.
I had it in the dock and it said contact:
apple/support/ipod.
As per the Apple.com support page I updated the iPod software updater.
Then I updated the iPod..but nothing changed.
Then I went to restore, and instead of it restoring, I got the message;
"ERROR. There was an error formatting the iPod"
HELP!
I don't want to shell out another $300 for a new one!Hello Charles,
The disk utility I mentioned is what Mac, not for a PC. For your case is to get your iPod mounted, I heard that someone using the command prompt to fix it
please read
http://discussions.apple.com/message.jspa?messageID=1627294#1627294
addition info
1. Try these five steps (known as the five Rs) will conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
2. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
Still can't see your iPod?
Several things could keep iPod from appearing in iTunes or in the Desktop/Finder when you connect it to your PC/Mac. The most likely causes are listed below in logical order. Check each one starting from the top of the list to see if that is what's keeping iPod from appearing.
3. Try to wait 30 minutes while iPod is charging.
4. Try another known-good FireWire or USB through Dock Connector cable.
5. Try another known-good FireWire or USB port on your computer .
6. Try to disconnect all devices from your computer's FireWire and USB ports.
7. Try to connect on a different computer i.e. a PC formatted iPod connect with a Mac computer or Mac formatted iPod with a Window base PC.
8. Try to do a Erase (Disk Utility) on a Mac computer or a reformat with a PC (Disk Management tool) but ensure you choose the right Drive (your iPod not your Hard Disk of your computer).
9. Try to run the iPod in “Diagnostic mode” . which can be accessed by pushing the “hold” switch into the “on” position and then “off” (into the original position). Then press the following buttons in the following order: “menu” plus “select” (centre button) then press “reverse” plus “select”. This will take you to the hidden diagnostic mode screen menu. It may take a few trials and pressing the buttons in the right way for this to work, so be patient and keep trying if you have to. The diagnostic mode will give you 7 choices which are: Memory, IO, Power, Status, SysCfg, Diskmode, and Reset. Don’t bother trying “reset” because in my case it didn’t work it just took me back to the same problem. Instead, choose “diskmode”, after which you should get an odd looking “ok to disconnect” sign on the iPod screen.
If one of the above step helps to get your iPod to be recognized with your computer, do a Restore.
But, if none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website. -
In the iTunes window, when I update my nano ipod, I get an error message "User ipod cannot be updated. The disk could not be read from or written to." How can I overcome this error message.
Hello there dilip77707,
It sounds like you are getting this error message that your iPod cannot be read from or written to when you are trying to update your iPod Nano. I recommend the troubleshooting from the following article to help you get that resolved. Its pretty straight forward, just start at the top and work your way down as needed:
'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod
Thank you for using Apple Support Communities.
All the very best,
Sterling -
Basically, I updated my iPod and everything had been deleted and I can't get my photos back. Before i updated it I backed my iPod and still nothing has worked. Can someone please help me as some of the photos were very important to me
If the photos were synced to the iPod them yuo MAY be able to get them from the updated iPod by:
via How to perform iPad recovery for photos, videos
Wondershare Dr.Fone for iOS: iPhone Data Recovery - Wondershare Official
http://www.amacsoft.com/ipod-data-recovery.html
iPod recovery software to restore lost music files
-iPod touch Deleted Photo Recovery Tips You Should Know
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
When you update or restore an iPod via iTunes if synced medial like apps, music or synced photos are not in the iTunes library or not on the computer they will bot be on the iPod after update/restore since the iPod backup that iTunes makes does not included synced media.
DId anything get restored from the backup you made? -
My ipod needs to be restore and I get a error message saying :ipod software update server coud not be contacted.
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
Then tap Settings > General > Software Update
No data is lost due to a reset. -
My ipod touch 4th gen will not update to IOS5 i believe the problem is itunes10.5
ive been trying to update since friday my internet is perfect [speedtest.net] itunes just wont get past [backing up ipod[ i hope they fix this soon and i just wanted to see if anybody else was also having this problem because i want the new features coming with ios but its just not working and it took all night just to get roughly to about 20% completion of backing up ipod then when i got home it said "could not restore ipod its still on firmware 4.3.3 so i dont know why it said could not restore i did click "update" but anyway im having this problem and wondering if anyone else is {i think everybodys having problems itunes10.5 right nowI am having the same problem (lost in back-up purgatory) on both my iPhone 4 and my iPad2. I am running Windows XP.
I have tried everything I've seen suggested on various support communities, with no success.
I have gotten used to having to find a windows workaround everytime Apple updates iTunes, and this time it is especially frustrating.
I don't have any solutions, and I am responding to all of these types of messages in hopes of finding something that will work for me.
One person was able to work through it by deleting all of the previous iTunes backup files. I'm trying that now. 4 hours into it, and it does not seem to be working......
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