Error BCOS088 "Error in local message system: Error while allocation..."

Question

Hello,
I getting an error while creating a support message with "help->create support message".
The message number is BCOS088 "Error in local message system: Error while allocation: Overwrite a protected Message xxx not create."
I read a lot of threads about errors while creation of support message, but nothing helps.
Here are the facts:
- The error occurs on SolMan 4.0 system (sap basis rel. 7.0, SP15).
- BCOS_CUST: OSS_MSG | W | NONE | CUST620 | 1.0
- authorization trace without error
- DNO_CUST04: NO_USER_CHECK = X
So there is no authorization error, because of no RFC destination and successfully authorization trace.
What could be the reason of this error?
Thank you for answers, Tina

Answer 1

Hi Tina,
internal number range used for ABA Messages/Basis Notifications should match the external number range used for service desk messages.
For ABA messages:
Goto tx: DNO_CUST01 -> SLF1 -> Details
Should show number range 01
Number ranges for this object are defined via tx: DNO_NOTIF
For Service Desk Messages (Support Message SLFN):
Goto tx: SPRO -> "Check number range for Service Desk Message" -> SLFN -> Details
Should show number range 01 internal, 02 external
Number ranges for this object are defined via tx: CRMC_NR_RA_SERVICE
Number range 01 (internal) of ABA message should match number range 02 (external) of Support Message.
You may use other ranges but you should make sure they match.
Hope this helps.