Error code: 0x80070002 while attempting back up

Just upgraded Vista to Windows 7 Home Premium. When attempting to back up to an external hard drive with Windows back up in control panel it stops at about 20% completed and gives me the error code: 0x80070002. What can I do to fix this so that I can back up?

Hi NubeeW7,
This issue may occur if there are duplicate accounts on the computer.
Please try the following suggestions and see if the issue can be resolved:
Step 1: Backup registry key
==============
1. Click Start, click Run, input "REGEDIT" (without quotation marks) in the Search box and press Enter.
2. Navigate to the following registry key by expanding the "+" beside the registry tree in the left pane:
HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/CurrentVersion/ProfileList
3. Right click on "ProfileList", click "Export"; please name the file as "RegBackup" (without quotation marks) and then save it to the C:\ drive as a backup.
Note: In case we need to undo the modification, we can double click this RegBackup.reg file to restore the registry key.
Step 2: Delete the duplicate account
===============
1. Click the Start button, type “regedit” (without quotation marks) in the Search box and press Enter.
2. Navigate to the following registry key by expanding the "+" beside the registry tree in the left pane:
HKEY_LOCAL_MACHINE/Software/Microsoft/Windows NT/CurrentVersion/ProfileList
3. Delete the duplicate profile list keys there.
4. Exit the registry editor and reboot the computer to check the results.
Please check if the issue can be resolved.
Regards,
Linda

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