Error Generating Chart on Windows XP professional

Good day all,
I do not understand why I can not create charts, I can view the data in tables and perform other operations but I cal not view charts using the available data.
Any time i try it, the error comes up
Error Generating Chart
An error occurred during execution of "connect". No connection could be made because the target machine actively refused it.
Error Details
Error Codes: ETI2U8FA
can anyone help out.

The java host service was not started.

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    =================
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    [Hi, I bought X1 Carbon and found an error message when right click on the
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    [GoToAssist (10:11:53):
    Connecting...
    GoToAssist:
    Dear Customer,
    Thank you for contacting Lenovo and showing your interest in Lenovo
    instant support program. I see you have a question on your product. I am
    going to take few moments to review the information of your product and
    message you back, right here, very soon. Please add this page to your
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    Saraswati (10:12:25):
    Thank you for contacting Lenovo Technical Support. My name is Saraswati.
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    Saraswati (10:12:30):
    Hello Simon.
    Saraswati (10:12:35):
    Good Morning.
    Saraswati (10:14:47):
    Simon , Have you checked with the steps I have provided in the earlier
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    SIMON (10:14:55):
    hi, i just lost the session chatting with u. Can u show me all that again
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    Saraswati (10:16:14):
    Sure , Let me paste the conversation in this session.
    Saraswati (10:17:26):
    Saraswati (06:54:46):
    Thank you for contacting Lenovo Technical Support. My name is Saraswati.
    I will be happy to assist you with this issue.
    Saraswati (06:54:59):
    Hello Simon.
    Saraswati (06:55:05):
    Good morning.
    Saraswati (06:55:35):
    Please be connected to the session while I check with the query.
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    It appears we may have been disconnected. Please respond so that I can
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    http://www.intel.com/support/graphics/sb/cs-003927.htm please click on
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    Let me help you with the latest graphics driver
    Saraswati (07:08:14):
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    Please install this link.
    Saraswati (07:09:01):
    Before installing uninstall the same form the device manager under the
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    SIMON (07:10:21):
    hi, the link u recommended mentioned something like reinstall graphics
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    Simaon , I would like to inform you that it is only the driver
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    btw, the os is windows 7 professional, hope i get it right.
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    However please check by uninstalling and reinstalling the Microsoft
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    Saraswati (07:13:31):
    Yes , I have provided the link for the Windows 7 OS 64 bit.
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    Please check with the above steps. This should fix the issue.
    Saraswati (07:16:32):
    Please feel free to get back to us at any moment , we will resolve all
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    Saraswati (07:17:32):
    It is been my pleasure assisting you with the issue.
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    ok, i take some time to do this, how to get back to u? do i need to
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    Please reinstall the drivers from the driver link. Then restart the
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    Saraswati (07:19:57):
    If still the issue persists then reinstall the Microsoft Visual C++.
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    Hope this information is helpful
    Saraswati (07:20:27):
    Thank you for choosing Lenovo's chat Support. Kindly note, that there
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    Please provide your valuable feedback for the chat session with me on a
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    Please note that the survey is only for current interaction. If you have
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    Our team will take actions based on these comments to help us to serve
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    Saraswati (07:20:44):
    Thank you again for contacting Lenovo and have a great day Simon.
    Saraswati (07:22:00):
    You may close this chat session now.
    SIMON (07:22:06):
    hi, have any of your specialist face with this problem before?
    Saraswati (07:23:22):
    We donot remember , but we would have assisted in the similar manner.
    Please check with the steps.
    Saraswati (07:23:45):
    Thank you for choosing Lenovo and have a great day ahead.
    SIMON (07:24:48):
    my worry is as i mentioned that i dont have the serials n it will be a
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    right, then i would rather leave it as it is.
    Saraswati (10:17:51):
    Saraswati (07:25:43):
    You can visit the nearest service center , so that the service technician
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    Saraswati (07:26:29):
    Please contact on "800 6011 343 (Local number only) +603 8315 6856
    (DID)"-- singapore
    Saraswati (07:27:03):
    Contact on the above numbers the concerned team will provide you the
    address of the service center.
    SIMON (07:27:55):
    do u think the technician is more capable than any on-line chat engineers
    because they can see the real problem of the laptop?
    Saraswati (07:28:54):
    The steps I have provided should fix the issue. If you need any further
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    SIMON (07:30:37):
    if they r just feedback to me with the possibilities i already perceived,
    then it's not worth the trip for me to take time off work n travel
    2 hours to n 2 hours fro your repair center.
    SIMON (07:33:51):
    My question is that "is it very difficult to comm between u and the
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    time off work n i also have to face my boss n it will look bad on me.
    Please be more considerate?
    Saraswati (07:36:02):
    Simon , I understand your concern. Please check with the steps I have
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    Saraswati (07:36:47):
    Thank you for choosing Lenovo and have a great day ahead Simon.
    Saraswati (10:23:17):
    Is there anything else that I can assist you with, at this moment ?
    SIMON (10:23:26):
    ok, I will take your advice n talk to some IT guys b4 i act on it, to be
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    Saraswati (10:23:53):
    Alright.
    Saraswati (10:24:23):
    Thank you for contacting Lenovo and have a great day Simon.
    Saraswati (10:25:09):
    You may close this chat session now.]
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    Dev environment - i mean Visual Studio
    But fist try to check in Event viewer if there's any error message that could help to find what the actual problem is.
    Regards
    Bartek

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