Error in Internet Sales

Hi All,
I have configured the product catalogue in R/3. The issue is when i am trying to create a sales order on the web, the system throws error.
On the web, i click on product catalogue, the product hierarchy is displayed, when i click on a product hierarchy, the system does not display the materials with their price, etc. It throws an error mentioned below:
ISA Framework: com.sap.spc.remote.client.object.IPCException: Error on engine-side: Pricing engine returned initial document id! com.sap.spc.remote.client.object.IPCException.fillInStackTrace(IPCException.java:130) java.lang.Throwable.<init>(Throwable.java:195) java.lang.Exception.<init>(Exception.java:41) java.lang.RuntimeException.<init>(RuntimeException.java:43) com.sap.spc.remote.client.object.IPCException.<init>(IPCException.java:37) com.sap.spc.remote.client.object.imp.rfc.RfcDefaultIPCDocument.createDocument(RfcDefaultIPCDocument.java:374) com.sap.spc.remote.client.object.imp.rfc.RfcDefaultIPCDocument.<init>(RfcDefaultIPCDocument.java:79) com.sap.spc.remote.client.object.imp.rfc.RfcIPCClientObjectFactory.newIPCDocument(RfcIPCClientObjectFactory.java:74) com.sap.spc.remote.client.object.imp.DefaultIPCSession.newDocument(DefaultIPCSession.java:94) com.sap.spc.remote.client.object.imp.DefaultIPCClient.createIPCDocument(DefaultIPCClient.java:63) com.sap.isa.backend.r3base.ipc.ServiceR3IPC.createIPCDocument(ServiceR3IPC.java:336) com.sap.isa.backend.r3.webcatalog.pricing.PriceCalculatorR3IPC.initIPCDocument(PriceCalculatorR3IPC.java:765) com.sap.isa.backend.r3.webcatalog.pricing.PriceCalculatorR3IPC.getDynamicPrices(PriceCalculatorR3IPC.java:332) com.sap.isa.backend.r3.webcatalog.pricing.PriceCalculatorR3IPC.getPrices(PriceCalculatorR3IPC.java:171) com.sap.isa.businessobject.webcatalog.pricing.PriceCalculator.getPrices(PriceCalculator.java:141) com.sap.isa.catalog.actions.GetPricesAction.doPerform(GetPricesAction.java:168) com.sap.isa.core.BaseAction.execute(BaseAction.java:211) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) com.sap.isa.core.RequestProcessor.processActionPerform(RequestProcessor.java:674) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:391) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) com.sap.isa.core.ActionServlet.process(ActionServlet.java:243) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:740) javax.servlet.http.HttpServlet.service(HttpServlet.java:853) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) com.sap.isa.core.RequestProcessor.processForwardConfig(RequestProcessor.java:267) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:391) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) com.sap.isa.core.ActionServlet.process(ActionServlet.java:243) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:740) javax.servlet.http.HttpServlet.service(HttpServlet.java:853) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) com.sap.isa.core.RequestProcessor.processForwardConfig(RequestProcessor.java:267) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:391) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) com.sap.isa.core.ActionServlet.process(ActionServlet.java:243) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:740) javax.servlet.http.HttpServlet.service(HttpServlet.java:853) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) com.sap.isa.core.RequestProcessor.processForwardConfig(RequestProcessor.java:267) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:391) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) com.sap.isa.core.ActionServlet.process(ActionServlet.java:243) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:740) javax.servlet.http.HttpServlet.service(HttpServlet.java:853) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) com.sap.isa.core.RequestProcessor.processForwardConfig(RequestProcessor.java:267) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:391) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) com.sap.isa.core.ActionServlet.process(ActionServlet.java:243) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:740) javax.servlet.http.HttpServlet.service(HttpServlet.java:853) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:321) com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:377) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) com.sap.isa.core.RequestProcessor.processForwardConfig(RequestProcessor.java:267) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) com.sap.isa.core.RequestProcessor.process(RequestProcessor.java:391) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) com.sap.isa.core.ActionServlet.process(ActionServlet.java:243) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:740) javax.servlet.http.HttpServlet.service(HttpServlet.java:853) com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117) com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62) com.tealeaf.capture.LiteFilter.doFilter(LiteFilter.java:98) com.sap.isa.isacore.TealeafFilter.doFilter(TealeafFilter.java:61) com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58) com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384) com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266) com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386) com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364) com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039) com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265) com.sap.engine.services.httpserver.server.Client.handle(Client.java:95) com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175) com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33) com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41) com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) java.security.AccessController.doPrivileged(Native Method) com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:104) com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:176)
Please advise.
Thanks & regards,
Allabaqsh

Hi Allabaqsh,
Check all the IPC settings maintained. Hope this link helps you.
http://help.sap.com/crmcg_en/57/74563c96639c46e10000000a11405a/frameset.htm
Reragrds,
Radhika

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We have installed Internet Sales R/3 Edition for B2B and have configured it with XCM according to the documents "CRM Web Application Installation Guide 4.0, SP0" and "Internet Sales R/3 Edition", the latter found on SAP Best Practices. Both Shopadmin and B2B are configured and the "jcoping" ping test works in both cases. The user in R/3 is of "standard type" and not of "service type" or alike. This user can logon to the NW04 portal using R/3 as method of authentication. That's why he's chosen for ISA as well.
But when I try to logon to Internet Sales with this user I just get a totally blank page and a URL that looks like this:
...:50000/b2b/b2b/login.do;jsessionid=(J2EE4082300)ID4082350DB181644782240539570End;saplb_*=(J2EE4082300)4082350
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"Name or password is incorrect (Please repeat logon)"
first and then
"Error in user administration, call our hotline "
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Take a look at OSS Note 635775.

Configuration "Internet Sales" 1.5

Hi, I install the producto "Internet Sales" 1.5 (BP_ERP5SAL) in the stack Java CRM system.
whe logon user with role Internet Sales show messages error:
Portal runtime error.
An exception occurred while processing your request. Send the exception ID to your portal administrator.
Exception ID: 03:31_26/05/11_0028_113541250
Refer to the log file for details about this exception.
The log in visual administrator:
Content pass of Application Integrator failed.
Component Name:       com.sap.portal.appintegrator.sap.WebDynpro,
Context Name (iView): pcd:portal_content/com.sap.pct/specialist/com.sap.pct.erp.salesrep.bp_folder/com.sap.pct.erp.salesrep.15.bp_folder/com.sap.pct.erp.salesrep.15.roles/com.sap.pct.erp.salesrep.15.salesrep/com.sap.pct.erp.salesrep.sales_process/overview_folder/com.sap.pct.erp.salesrep.overview/com.sap.pct.erp.salesrep.today/com.sap.pct.erp.salesrep.pending,
Top Layer:            WebDynpro/TopLayer,
Producer ID (FPN):    null,
System Alias:         SAP_ECC_SalesService,
Help please.

There are actually few distinct steps involved, and I am not sure where you stand.
1. Web Channel is a suite of Java Web applications that can installed in any SAP Java stack. SAP Portal in only optional. You don't need SAP portal unless it is required for business reasons.
2. As long as the web channel applications are configured (XCM) properly they can run independently. It is assumed that the backend ECC system is fully configured and functional.
3. Download public-key certificate of Portal Server. Use the Keystore Administration tool to download the verify.der file from the portal.
4. Import public-key certificate of Portal Server to component system's certificate list and add Portal Server to ACL of component system. Transaction STRUSTSSO2.
5. [Configuring SAP Web AS ABAP to Accept Logon Tickets from the J2EE Engine|http://help.sap.com/saphelp_nw04/helpdata/en/cb/ac3d41a5a9ef23e10000000a155106/frameset.htm]
Also, read the building block document in the link I gave you earlier.
Steps 3, 4 and 5 basically define and establish the trust and SSO.
One important point to know if you care is -- though the Web Channel applications are Java based web applications, they don't run as J2EE clients using SSO. The applications use a "generic JCo - system user" to logon stealthy first. Then, if the application is run in portal, then using the portal MYSAPSSO2 cookie, they check the SSO trust between the portal and the back-end system.

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How does this work? The jar probably is in the cluster/server/bin/ext folder but what about the native libraries? How are they loaded.
I am having problems making RFC calls to R/3 from a web application deployed on SAP WebAS 640.
This is not the internet sales application but a general J2EE application and I was wondering if i could use the same approach as used by Internet Sales to load the native libraries.
Any help would be appreciated.
Bharat.

Vivek,
We have the WebAs 640 Java system running on a AIX server. I placed the following folder under classpath
/usr/sap/<SAPSID>/JC**/j2ee/cluster/server/bin/ext/com.sap.mw.jco/sapjrfc.jar
The error thrown is
JCO.classInitialize(): Could not load middleware layer 'com.sap.mw.jco.rfc.MiddlewareRFC'
JCO.nativeInit(): Could not initialize dynamic link library sapjcorfc [Can't find library sapjcorfc (libsapjcorfc.a or .so) in sun.boot.library.path or java.library.path
sun.boot.library.path=/usr/java14_64/jre/bin
java.library.path=/usr/java14_64/jre/bin:/usr/java14_64/jre/bin/classic:/usr/java14_64/jre/bin:/usr/sap/RID/JC15/j2ee/os_libs:/usr/sap/RID/SYS/exe/run:/home/db2_mgr/sqllib/lib:/home/db2_mgr/sqllib/lib:/usr/lib:/usr/sap/RID/JC15/j2ee/os_libs:/usr/sap/RID/JC15/j2ee/os_libs:/usr/lib:/lib:/usr/sap/RID/SYS/exe/run:/home/db2_mgr/sqllib/lib:/home/db2_mgr/sqllib/lib]. java.library.path [/usr/java14_64/jre/bin:/usr/java14_64/jre/bin/classic:/usr/java14_64/jre/bin:/usr/sap/RID/JC15/j2ee/os_libs:/usr/sap/RID/SYS/exe/run:/home/db2_mgr/sqllib/lib:/home/db2_mgr/sqllib/lib:/usr/lib:/usr/sap/RID/JC15/j2ee/os_libs:/usr/sap/RID/JC15/j2ee/os_libs:/usr/lib:/lib:/usr/sap/RID/SYS/exe/run:/home/db2_mgr/sqllib/lib:/home/db2_mgr/sqllib/lib]
The problem is a search on libsapjcorfc.* only return dll files and no .so or .a files.
Wondering how ISA loads the native libraries on AIX!
Thx,
Bharat.

CRM 5.0 E-Commerce B2B Internet Sales Pricing Not Working

We have configured a demo of B2B Internet Sales using SAP Best Practices Building Blocks (C14) along with other CRM building blocks. Pricing in CRM through CIC Web client is working properly. In Internet Sales, no pricing appears in the catalog or in the shopping basket. In the shopping basket the message "Pricing Document Could Not Be Created" appears. No additional information appears to be available in the ISA application.
When the order is saved after ignoring the pricing message, it is shown in CRM (CIC) with an error message "Pricing Document Currency Missing". Entering the currency "USD" through CIC causes pricing to appear. So this looks like some type of configuration issue where the ISA application is not finding the currency.
Any ideas would be appreciated.
--Will.

Thanks Srinivas,
Another member on my team found that we needed.
1. The Sales Order Transaction (ISBB) for Internet Sales was configured to use the wrong pricing procedure. It should have been "ISA Coll Show (Bskt)".
2. In the Sold-to business partner, the Sales Area Data needed to have the Sales Organization and Distribution Channel 02 with a blank Division.
CIC uses the same Sales Area data but with a Division specified. This is still somewhat confusing to me.

Error in Internet Sales

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