Internet Sales Rep (ISR) Analytics Error

HI,
Can any one point me to the right direction as to where to look for an error I am getting in Internet Sales Rep business package.
when i launch the ISR and click on Anlytics, I dont see anything in the screen.
first of all, what does the Analytics point to.... second, does it need any configuration or adding authorization in the backend system.
Thanks,
MK

hi
sorry for the delay..yep i configured it already with BW system with alias SAP_BW, ofcourse i dont have any crm data loaded in bw.
what i expect to see is a form giving a criteria for searching (for ex: startdate and enddate). but i see this error there.
any suggestions

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Quote creation by sales rep should show error

Hi All,
I have a requirement in Quotation creation such that whenever a sales rep say belonging to Europe region if he tries creating quotation for say India or Asia region he should get an error. I have suggested to use CRM ACE but they are not implementing ACE. Can someone please let me know that apart from ACE how it can be implemented.
Regards,
VRao

Hi Rao,
I am not 100 % sure with this senario . But you can implement this by using user level authorisation.
Such a way that, authorisation object assigned to a user will restrict him from not creating quotation belongs to other region.
Or if you are creating Quotation as the followup of any other transaction , you can put restriction there itself................
Regards
Ravi

New FiOS Internet Customer Lied to By Sales Rep - EXTREMELY UNHAPPY

I had FIOS Internet installed in my new apt about a month ago. Before moving, I conducted my due diligence among the providers in my area. In order to sell me on the product, I had a couple chats with Sales Reps, which was documented on some type of call log. Anyways - on the last call I had, the Sales Rep convinced me to order FIOS Internet over the phone. She assured me that she would be able to match the price as reflected and promoted online. I wanted the 25/25 Internet service which was 49.99 for the first 12 months, and 69.99 for following 12 months. The Sales Rep then sent me the confirmation e-mail displaying the price. I immedaitely notified the Sales Rep that the discount offer was not reflected, but she assured me that it would show up on my bill. She even went so far as to get a manager on the line to confirm that. The reason the Sales Rep said it wasnt reflected was due to a glitch/outage they were experiencing. Allegedly - the outage would not allow the proper discounts and credits to appear on their screen, but again she assure me that this would not be the case when I received my bill. On that condition (receiving a proper bill with the appropriate quoted price) I approved of the deal.
A month later, I received a bill THAT DID NOT REFLECT WHAT WAS PROMISED. After waiting for Verizon to amend the bill, to no avail, I decided to call Customer Service. That was an absolute waste of my time - an hour and change to hear the same story (not to mention the first Customer Service Rep deliberately hanging up on me after about 30 min). That what the Sales Rep said was not true - Sales Rep's cant match the online prices. [As an aside - why on Earth can't Sales Rep's for Verizon match the price that Verizon offers? That is very weird to me. You all work for the same company.].
Why cant Verizon match what was offered/promoted - and what is currently being promoted at the moment on the web?
To support my claim with facts - why would I agree to a $74.99+ price quote (that of 'no annual contract') for a 24 mo contract - when the 24 mo. contract obviously has a discounted price. Furthermore, in my due diligence and research, why would I agree to take a higher price when the quote online for the same service is far lower? All this implies is that in fact the Sales Rep did assure me that she could "match" the price promoted - there is no logical reason for me to accept anything else.
I need this to be resolved or I will soon cancel this service and move over to TWC. What this really amounts to is misrepresentation by the Sales Rep, and an unreliable Customer Service.

Hi mesalaza,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Log In Error in Internet Sales R/3 Edition

Hi,
I´m working with Internet Sales R/3 edition, not CRM.
I´ve created a contact (Ej.'1') assign to a customer.
I´ve created an internet user (tx SU05) with the same contact code ('1').
When I try to access to the web, I enter '1' in the user name and the SU05 password but I get this error message:
"Runtime error. Contact the administrator".
Is there some customizing missing??
Can somebody give me a hint?
Thanks in advance,
Valle.

Hi Valle:
First, have you configure your ISA R/3 via XCM? Third, is your user is set as SU05 user which you can verify fom IMG? Third, did you try to create an user via using internet user administration, a web version? If you tried them all and you still have the same problem, enable your ABAP debuger then you should be able to find out the root problem.
good luck,
Chao-sheng

Deploy error on SAP J2EE (CRM/Internet Sales)

We are using Internet Sales for CRM 4.0 on SAPJ2EE 6.20 SP24.
When deploying the application I get a strange error message saying:
WARNING 1 - Error can't load Servlet com.sapmarkets.isa.core.ActionServlet :
java.lang.NoClassDefFoundError: com/sap/util/monitor/jarm/sat/ISatCheck
I don't understand why I get this. The application cannot be run since I get the same error when trying to access the webpage (//localhost:80/b2b/b2b_prot/init.do). I have tried to register all relevant libraries using the changelib and changeref commands.
Anyone have any suggestions!?
Best Regards
Andreas

Hi,
You seems to be right about the build tool.
Now when I try to access the application it gives the following error message:
java.lang.Exception: No XCM application configuration has been passed and there is no default XCM application configuration defined. Check XCM configuration
But when I enter the XCM configuration http://localhost/b2b_***/admin/xcm/init.do
(with correct user and password) I cannot change anything.
Under Start->Options I cannot change paths. I cannot change any settings under Application Configurations under neither SAP nor Customer.
Is there some setting missing?
Best Regards
/Andreas

Internet Sales B2C - Display error message on the basket

Hi, I am working on developments on the Internet Sales B2C scenario. I am trying to add new checks that are to be performed after the user has clicked the "Order" button on the basket.jsp page.
I have already created the action and the BO, BOM, and Backend object and I changed the action flow so after b2c/basketcheckout.do instead of calling b2c/maintaincheckout.do the system calls my own action, and if I have an error what I am doing is calling the addMessage() on the Basket object, and then sending the action flow to b2c/basketdisplay.do.
Everything is working fine except that the messages that I add to the basket are not shown when basket.jsp is displayed and I think this is because somewhere after the b2c/basketdisplay.do action is called and before the basket.jsp page is displayed the standard deletes any messages on the basket.
Should I change my program so instead of calling b2c/basketdisplay.do I call a different action to display the basket but keep my messages?
Does anyone has any better idea than what I am doing rigth now? I would gladly appreciate any help.
The config.xml that I have looks like this:
<action path="/b2c/basketcheckout" type="com.sapmarkets.isa.isacore.action.b2c.order.MaintainBasketB2CCheckoutAction">
               <forward name="login" path="/b2c/login.jsp"/>
               <forward name="basketEmpty" path="/b2c/order/basketEmpty.jsp"/>
               <forward name="checkout" path="/b2c/basketchecktopes.do"/>
               <forward name="ordersplit" path="/b2c/busy.jsp"/>
          </action>
          <action path="/b2c/basketchecktopes" type="com.orbitel.isa.action.CheckTopes">
               <forward name="checkout" path="/b2c/maintainCheckout.do"/>
               <forward name="basket" path="/b2c/basketdisplay.do"/>
          </action>
And the coding in my action is:
UserSessionData userSessionData = UserSessionData.getUserSessionData(request.getSession());
BusinessObjectManager bom = (BusinessObjectManager)userSessionData. getBOM(BusinessObjectManager.ISACORE_BOM);
SalesDocument miOrden = bom.getBasket();
if(miResp.equals("A"))
     return mapping.findForward("checkout");
else
     miOrden.addMessage(new Message(Message.ERROR, "system.forward.info", new String[]{"Ha superado el tope de sesion"}, null));
     return mapping.findForward("basket");
Thanks
Juan

You can do this using java script throwing an alert popup or you can check if the fields are initial in oninputprocessing and fill a variable like gv_error = 'Enter values of mandatory fields.' and display the same in layout using
<phtmlb:messageBar id = "messageBar"
type = "<%= gv_severity_str %>"
text = "error"/>
See this thread for more..
How to display error messages in bsp page
search the forum before posting a new thread....

Strange Error Message In Return Order - (CRM B2C Internet Sales)

I have a strange error message when creating a return order with reference to a standard order in internet sales B2C scenario.
err message: Document 900038963 doesn't have document category but (Notification E V2 068)
and the standard order 900038963 is error free.

Hi,
I notice there is a Z class being called.
Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
You should check this customized class.
Cheers,
cady.

FTP Error in Internet sales during product catalogue replication

Hi all,
I am configuring the internet sales for demo purpose on CRM 2007-IDES system, when i am replicating the catalogue to isa it gives error regarding FTP.
Please give me the idea if iam using internal system not public ip at this time FTP server required or not.
If yes then how i can install this software and connect with crm system.
Please help
Regards
Apoorva

hi,
during catalog replication the product pictures will be copied to the TREX server. The replication process uses ftp for copying the pictures. You can enable if you would like to replicate the pictures too. Try to disable this first and your replication should work fine.
Regards
Michael

Internet Sales - Error in R/3 system: document cannot be sent.

Hi!
Whenever I need to place a new order on the B2B application of Intenet Sales, I get this error message right at the end. I can see the order, the prices, totals, etc. But when I click on "To Order" I get this error and all prices go to 0.00 and so.
I have no exceptions marked on the J2EE logs, and the only error I can see is right on the jsp page and states:
Error in R/3 system: document cannot be sent. Call our hotline.
BUT, when I try to place an order with an order template, then I click on "to order" and everything goes OK, order is placed in R/3.
So, im lost on this. Any help will be much appreciated.
Thanks in advance!

The problem is originated because in shopadmin tab order, there are two fields related order type: Order type from SAP R/3 & Order Type (next to delivery block field). The first one is the sales order type that is goanna be generated when a sales order is created. The second field is purchase order type related to the way in which the sales document arrives from the customer (Telephone, for example). Both of them must be valid, fist one in Sales order type, transaction VOV6 and second one in program SAPLSVIM
The problem is that no matter what kind error you have in ISA R/3 Edition, the user will receive the same error message Error in R/3 system: document cannot be sent. Call our hotline, so you have to switch the backend logs on to write the real SAP error message

Internet Sales error JCO_ERROR_CONCURRENT_CALL

Hi everybody,
In Internet Sales (B2B) i have thew following problem:
when i select on order and i want to change it i get a blank page.
i went to the isa.0.log and i found a JCO_ERROR_CONCURRENT_CALL. This happens both in test and in production system.
i'm running in the following system:
Application ISA
Version 4.0
Support package 9
Build time 20050824_1503
Change list number 230514
Java Version 1.4.2_06
J2EE engine version SAP J2EE Engine/6.40 PatchLevel 92160.313
Server host Windows 2003 / 5.2
OS total memory 514588672
OS free memory 353680552
Can anyone tell me what is the problem please?
Thanks in advance

This exception is thrown when trying to use the same connection at the same time in a multi threaded environment. The best way to resolve this is to use JCo's built-in connection pooling.

My bill is not what the sales rep promised me when I signed up!!!!!!

So my last post seems to be deleted... Lets start again. I signed up for service and it was installed on June 15th. When I signed up the sales rep told me I would get internet, cable, and phone for $119 per month and I could rent a modem for $10 per month. He explained to me the internet was fast and he told me about the new X1 service. There was no mention of any extra charges. The service order was left for me and the only charges that are listed are the $119 and the $10 for the modem. I was shocked when my bill came. The bill was $174.95!!! I am being charged for blast internet, X1 service and the extra box. I spoke to someone via chat and I was passed off to the internet sign up division even though I told them I didn't sign up via the internet. The person I spoke with gave me a reference number of 150622-000009 and said he would escalate my issue and someone would call me back within 72 hours. Well 2 weeks later still no phone call. I emailed the sales rep and he told me he would look into the issue about why my bill was so high. So I waited 6 days and I emailed him again. He promised me he would look into it again yesterday and I still have nothing from him. I can't believe I have to post here in front of lots of people to hopefully be heard althought I posted last night and today I cannot find my post????? If this is how Xfinity/comcast does customer service, Im not sure this is the service for me. I have been busy during your business hours and I can't seem to get any resolve. My bill was due yesterday and I haven't been able to resolve this issue. I also mentioned that our on demand doesn't work either. It is very spotty and the only place I can get it to work is on my IPad. I would much rather watch on the tv. This is the worst customer service I have had. I am a new customer and I think you would like to keep me happy. Can I please get some resolve?

VC0323,
I apologize for any inconvenience this may have caused you. I have sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

SAP E-Commerce 5.0 - SAP Internet Sales (R/3) Edition - WebIOException

When choosing the same item from the catalog twice and proceeding to order we are getting a runtime error. In the logs we can see the error detail below:
application [] Error in finalizing PageContext. The error is: com.sap.engine.services.servlets_jsp.server.exceptions.WebIOException: The stream is closed.
            at com.sap.engine.services.servlets_jsp.server.jsp.JspWriterImpl.ensureOpen(JspWriterImpl.java:262)
            at com.sap.engine.services.servlets_jsp.server.jsp.JspWriterImpl.flushBuffer(JspWriterImpl.java:130)
            at com.sap.engine.services.servlets_jsp.server.jsp.JspWriterImpl.flush(JspWriterImpl.java:189)
            at com.sap.engine.services.servlets_jsp.server.jsp.PageContextImpl.release(PageContextImpl.java:306)
            at com.sap.engine.services.servlets_jsp.server.jsp.JspFactoryImpl.releasePageContext(JspFactoryImpl.java:83)
            at jsp_frameset_help1212589480125._jspService(jsp_frameset_help1212589480125.java:65535)
            at com.sap.engine.services.servlets_jsp.server.jsp.JspBase.service(JspBase.java:112)
            at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:566)
            at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:190)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
            at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:117)
            at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:62)
            at com.tealeaf.capture.LiteFilter.doFilter(Unknown Source)
            at com.sap.isa.isacore.TealeafFilter.doFilter(TealeafFilter.java:61)
            at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:58)
            at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:384)
            at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)
            at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:386)
            at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:364)
            at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:1039)
            at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:265)
            at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)
            at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:175)
            at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
            at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
            at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
            at java.security.AccessController.doPrivileged(Native Method)
            at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:102)
            at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:172)
We have checked OSS and found note 928444 but this is for an older version. We are on Kernel 7.0 with the latest patch level.
Any ideas on a solution for this?
Thanks!
Gráinne

Yes, you need to follow the path:
swdc > Download > Installations and Upgrades > Entry by Application Group > SAP Application Components > SAP E-COMMERCE FOR SAP R/3 > SAP INTERNET SALES R/3 4.0 > Installation
Here you should find two files.
Direct links to files (hope they work):
<a href="https://smpdl.sap-ag.de/~swdc/012002523100000044422003E/51019974.ZIP?_ACTION=DL_DIRECT">Part I</a>
<a href="https://smpdl.sap-ag.de/~swdc/012002523100000045402003E/51019848.ZIP?_ACTION=DL_DIRECT">Part II</a>
Hope it helps.
Regards,
Kaushal

Problem replicating catalogs in CRM Internet Sales/E-Commerce 5.0

Good afternoon !
        We have CRM 5.0 SP 8, and we are using the CRM E-Commerce 5.0(also called Internet Sales) to b2b, and, we are experiencing problems during the replication of the Catalogs from the webcatalog url.
        When we try to do a full Catalog replication, we received a timeout error in the web interface, and looking at the SM50 in CRM, the process corresponding elapses the limit of 600 seconds of execution and the Catalog is not replicated.
        Today, we tried to create a new Catalog and replicate it, this worked fine in the first try, so, we add more products at this catalog and tried to full replicate it again, and received the timeout error, so, we tried to execute the delta replication, that didn´t raise error but, when acessing the E-Commerce site, no products was found.
        After this, we tried to create other new Catalog and replicate it but, received the timeout error in web interface again(even for a new catalog).
        Somebody knows what can be happening ? What can I do to solve this problem ?
        Thank you in advance !
        Wilson

Hi Wilson,
I really appreciate your way of answering your threads by letting the rest of the forum of the possible solutions.
Thank you so much
Keep it up
Regards,
Paul Kondaveeti

White screen/page shown after logon to Internet Sales

Hi!
We have installed Internet Sales R/3 Edition for B2B and have configured it with XCM according to the documents "CRM Web Application Installation Guide 4.0, SP0" and "Internet Sales R/3 Edition", the latter found on SAP Best Practices. Both Shopadmin and B2B are configured and the "jcoping" ping test works in both cases. The user in R/3 is of "standard type" and not of "service type" or alike. This user can logon to the NW04 portal using R/3 as method of authentication. That's why he's chosen for ISA as well.
But when I try to logon to Internet Sales with this user I just get a totally blank page and a URL that looks like this:
...:50000/b2b/b2b/login.do;jsessionid=(J2EE4082300)ID4082350DB181644782240539570End;saplb_*=(J2EE4082300)4082350
I don't know if this is good or bad. Before I corrected some settings another person had done in the XCM, I got two different messages when trying to log on:
"Name or password is incorrect (Please repeat logon)"
first and then
"Error in user administration, call our hotline "
(Depending on what settings I had done).
First I thought I was making progress since the URL indicates some kind of session id etc, but then I saw that I got the same URL with "session id" even if I just wrote rubbish at the logon.
Does anyone have any ideas about what to do?
Best regards
Benny Lange

Take a look at OSS Note 635775.

XL Reporter- Report by Sales Rep show the same sales rep for all customers.

Hi,
When creating a report using XL reporter, Sales report by Item detail for all customers with selection by Sale rep ( expression) parameter, the report shows the name of the first selected sales rep name all through the report.
Please comment if there is any way to avoid this error.
Regards.

Thanks for the reply!
No, Since this is a sales by item detail report, we have already grouped it by Brand....
We do not want the report to be seen grouped by Sales rep, as that would group all transactions under different brands under one group.....
Regards

Internet Sales Rep (ISR) Analytics Error

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