Error in Points history regarding an in store game preorder. Need assistance getting it resolved.

Question

I preordered Watch Dogs for the Xbox One several months ago, and payed $59.99 when I did so. I went to pick up the game today and was told I was paying off the remaining balance due(being the tax). On their screen they saw the remaining balance due, on the credit card swipe panel I saw the full ammount of $65.24, I asked if it was going to be a problem, and I was assured it wouldn't be, so I hit accept.
Upon printing out the reciept the CSR realised she was in error, and I was charged a full $65.24 for the game preorder even though I had previously payed off $59.99 of the price when I preordered. So she did an adjustment and gave me $59.53 in cash back.
Aside from the fact that it seems I was charged $0.46 extra( I'm not going to gripe about that) this has created another problem. On my Best Buy account's purchase history it shows the game for $65.24 with a total points earned of 118(not counting my Elite Plus adjustment which factors in when the points get posted), but it also shows a 2nd listing for the Watch Dogs game for ($59.53) with a total points earned of -108(as if the game had been returned and these points will hence be deducted)
Thats is a problem, as I did not return the game, the problem is I was charged an additional $59.99 when trying to pay off the remaining balance, and when that was corrected, the system now seems to be trying to remove the points for the purchase that I should be getting. I would greatly appreciate someone looking into this, if additional information is needed I will provide it.
The email for my best buy account is the same as the one used for my forums account here.

Answer 1

Hi Veroku_Chan,
It definitely sounds like something was not quite lining up when you went to pickup your copy of Watch Dogs.  If you had already paid the full $59.99 when you originally pre-ordered the game, then the register should not have charged you $59.99 again.  I am glad the cashier was able to get everything straightened out; however, I can understand how that experience may have been frustrating for you, especially if it could effect your My Best Buy™ points.
After looking over your My Best Buy™ account, it appears that both the second purchase and return are currently pending.  As far as points, they will basically cancel each other out.  I would be more than happy to make sure your account is up-to-date and that you are awarded the correct amount of points, but I would need to wait until both transactions have officially post, which can take about 20 days.
While we wait for those transactions to post, I am going to send you a private message so that I can gather a bit more information from you about the original pre-order.  To check your private messages, you would want to login to the forum and click on the yellow envelope icon located at the top of the page.
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message