Error message for on Demand requests

When I try the On Demand for movies or series I get a Error message "Unable to Tune to channel TPT2-2 at this time" and return me to what I was watching. I get this same message no matter what I select for on demand search. Whats up?  I'm new to the X1 platform.

jderks wrote:
When I try the On Demand for movies or series I get a Error message "Unable to Tune to channel TPT2-2 at this time" and return me to what I was watching. I get this same message no matter what I select for on demand search. Whats up?  I'm new to the X1 platform.
Apologies for the issue and the experience that you described above.  I have asked a colleague to review your account and reach out to you so that we can get any underlying issues identified and resolved.
Thanks for your patience.
           

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