Error message when attempting to send mail

ERROR MESSAGE An error occurred while sending mail. The mail server responded: Banned - Please check your envelope from address. Please check the message recipient and try again.
Have been using Thunderbird with no problems until last week - internet provider is suggesting problem at our end rather than their server but I'm not sure...
Any clues?

The message is from the server. Your email provider should be able to tell why they have flagged you as 'Banned'.

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