Service Desk Configuration (Raising message from R3 system)

Hi,
I want to configure my R3 system, so that when I create a support Message it is reflected in Solution Manager.
I have done the following steps, in R3 system
1) Use transaction SM30 and modify BCOS_CUST table.
Entries in this table are
Col 1: OSS_MSG
Col 2: W
Col 3: SOLUTION_MANAGER (Not sure, what is the right entry for this column)
Col 4: CUST620
Col 5: 1.0
I am confused over the entry for Col 3:
In some postings I have seen that the value is SM_<sysid>CLNT<client>_TRUSTED, so assuming my Solution Manager SID is SL3 and Client is 100, the value for Col3 must be
SM_SL3_CLNT100_TRUSTED
Is the above assumption right?
2) Is it necessary to make entries for RFC destination in my R3 system using transaction SM59.
Also while creating the RFC Connection using transaction SM59 in the R3 system, it asks about the type of connection.
Which type of the connection, should be chosed.
Type :: Short text
I :: Connection to application server with same database
3 :: Connection to R/3 System
2 :: Connection to R/2 System
T :: Start an external program via TCP/IP
L :: Reference entry (refers to another destination)
S :: Start an external program via SNA or APPC
X :: RFC via special ABAP/4 driver routines
M :: CMC connection
H :: HTTP Connection to R/3 System
G :: HTTP Connection to External Server
Hope you can help..
Regards,
Vikas

Hi,
The third one is RFC destination which is a way of linking two systems providing there ip and login credentials.
When you create RFC in sm59 tcode you have to provide ip address and login credentials and a name,This name you have to provide in se11 bcos_cust table third field.
You have to create an R/3 or abap connection.check this for creating rfc connection.
http://help.sap.com/saphelp_nw04/helpdata/en/26/64f62cfa8911d386e70000e82011b8/content.htm
Check the following .
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
in short first of all go to tcode sm59 create a r/3 connection to your server and provide a name to it.
secondly go to bcos_cust table and provide this name in the third field.
Please reward points if it helps.
Message was edited by:
Prakhar Saxena

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>
sudheer koppala wrote:
> sudheer i have configured the service desk configuration on my solution manager system with all satellite system, i have mapped all business partners in my satellite systems to solution manager , and also iam able to see all messages are send by business partners using DSWP transaction, but how to see reply from solution manager sytem to satellite system ( message inbox of satellite system)
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Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

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