Error when email enabling a document library

Question

Hi - I've checked through other threads re errors when email enabling a doc library, but our scenario is a bit different. We have some custom code that creates sites based on a site template and uses data from a 3rd party system to define the site
name, permissions etc. I don't think that the process for creating the sites is relevant to the issue, but mentioning that anyway to be complete. As part of the site creation workflow, one of the document libraries is email enabled. However, on one specific
site, the document library was not email enabled. When I try and do this manually, I get the following error:
Error in the application.   at
Microsoft.SharePoint.SPList.UpdateDirectoryManagementService(String oldAlias,
String newAlias)
   at Microsoft.SharePoint.SPList.Update(Boolean
bFromMigration)
   at Microsoft.SharePoint.SPList.Update()
   at
Microsoft.SharePoint.ApplicationPages.EmailSettingsPage.SubmitButton_Click(Object
sender, EventArgs args)
   at
System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at
System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler
sourceControl, String eventArgument)
   at
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint,
Boolean includeStagesAfterAsyncPoint)
Other tests/observations:
On the problem site, I get the same error when trying to email enable other document libraries
Other sites on the same site collection have been created using the same process/site template, and the appropriate document library was email enabled automatically (sites created both before and subsequent to this problem site)
I have successfully managed to manually email enable a document library on an different existing site
I have manually created a new site using the same site template and successfully managed to manually email enable a document library on that site
So I am fairly certain that it is nothing to do with permissions as other posts relating to this issue have suggested. Does anyone have any ideas on what is happening, how to resolve or further checks I can make? Many thanks

Answer 1

Hi qaaweb,
based on my experience, the issue itself may be caused by some triggers, 
the permission is one of them only, 
to narrow down usually, we try to update credential first, that at some environment may less impact.
example:
based on: http://technet.microsoft.com/en-us/library/cc262947.aspx, to configure email, if already configured then skip.
make sure that application pool account that is used for central admin to be the same for central admin, site and the web application.
make sure SQL server and granted DBCreator , Serveradmin, Setupadmin on service account. 
remove old database and sync:
C:\program files\common files\Microsoft shared\web server extensions\12\bin>stsadm -o sync -listolddatabases 0
C:\program files\common files\Microsoft shared\web server extensions\12\bin>stsadm -o sync -deleteolddatabases 0
Update farm credentials, http://support.microsoft.com/kb/934838 
if needed: central administration > Operation > Authentication provider and changed Kerberos to NTLM on central admin site.
Login service account on the SharePoint server and enable IncomingEmail settings on the web application 
please let us know if the workaround is not applicable
Regards,
Aries
Microsoft Online Community Support
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.