Error while invokinjg BPEL from Siebel CRM SBL-EAI-04007

Question

Hi,
I am getting the following error when we invoke a BPEL service from siebel CRM through its wsdl. The error message is
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Error invoking service 'ProcessAccountCreationSiebelJMSProducer', method 'process' at step 'Invoke AIA'.(SBL-BPR-00162)
Error while processing argument ProcessAccountCreationSiebelJMSProducerRequestMessage:payload for operation process(SBL-EAI-04316)
Integration Object Message error -- object list property set has wrong type: 'ListOfCMUQueryAccount Io' (expecting 'ListOfListOfCMUQueryAccount Io')(SBL-EAI-04007)
There is a mismatch again, we are trying to send the XML like 'ListOfCMU Query Account Io' in the header level, but the error is expecting xml format as “ListOfSiebelMessage” in AIA
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When the CRM is invoking the middleware, it is appending "Listof" to the root element of the input XML that is going to the BPEL. As the error message shows, the middleware is expecting "ListofListOfCMUQueryAccount Io" but in reality it is expecting "ListOfCMUQueryAccount Io". I am not sure how the "Listof" is getting appended to the root element.
The basic solution for such a problem is that wrong input type has been set as mentioned in the error. But, this is not true. The input expected by the middleware has the root element tag of xml as ListOfCMUQueryAccount Io and the root element tag sent by the CRM is ListOfCMUQueryAccount Io. i am not sure from where the "Listof" tag got appended. I have learnt from google that this is a product defect. Please let me know the exact problem for this. Any help will be highly appreciaed.

Answer 1

Hi,
We are not sending Pricelist Info while product synk, as per BRM team they are doing following :
1. created a product
2. attached the product with a deal
3. the deal is attached to a plan
4.comnmiting Product
previously we were using Siebel 8.1.1 SIA [21111] and AIA2.0.1 at that time also they did not pass value for Pricelist but that time Products was getting synk without issue.
now we upgraded to 8.1.1.4 SIA [21225] ENU(*) and applied ACR474 and AIA2.5 and getting above error.
the data is going to AIA properly but it is facing issue while synk to CRM.
Please guide,
Thanks and Regards,
Suchetana.