Error while transferring agent to agent call
Hi,
when transferring agent to agent call through ICM, i am getting the error. below is the logs for the same.
11:14:39.599 |//SIP/Stack/Error/0x0/DROPPING unregistered header Cisco-Gucid: AF4B8C1E100001346787D3E60A6E0A11|5,100,63,1.1^*^*
11:14:39.599 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 1169 from 10.110.10.45:[32796]:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612
Via: SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259
Max-Forwards: 68
To: <sip:[email protected];transport=udp>
From: 2960 <sip:[email protected]:5060>;tag=ds620942f7
Contact: <sip:[email protected]:5060;transport=udp>
Expires: 60
Remote-Party-ID: <sip:[email protected]>;party=calling;screen=yes;privacy=off
Call-ID: [email protected]
CSeq: 1 INVITE
Content-Length: 0
User-Agent: CVP 8.0 (1) Build=1440
App-Info: <10.110.10.17:8000:8443>;ringtone=ringback.wav
Call-Info: <sip:10.110.10.196:5060>;purpose=x-cisco-origIP
Date: Thu, 05 Jan 2012 19:14:37 GMT
Supported: timer
Supported: resource-priority
Supported: replaces
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Min-SE: 1800
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
Allow-Events: presence
Cisco-Guid: 2164036096-0000065536-0009543076-3289017866
Session-Expires: 1800
Cisco-Gucid: AF4B8C1E100001346787D3E60A6E0A11
45^*
11:14:39.599 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.110.10.45:[5060]:
SIP/2.0 100 Trying
Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612,SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259
From: 2960 <sip:[email protected]:5060>;tag=ds620942f7
To: <sip:[email protected];transport=udp>
Date: Thu, 05 Jan 2012 19:14:39 GMT
Call-ID: [email protected]
CSeq: 1 INVITE
Allow-Events: presence
Content-Length: 0
11:14:39.600 |//SIP/Stack/Info/0xf252a80/Sent an 3456XX Error Response|5,100,214,1.2332234^10.110.10.45^*
11:14:39.600 |//SIP/Stack/States/0xf252a80/0xf252a80 : State change from (STATE_RECD_INVITE, SUBSTATE_NONE) to (STATE_DISCONNECTING, SUBSTATE_NONE)|5,100,214,1.2332234^10.110.10.45^*
11:14:39.600 |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.110.10.45:[5060]:
SIP/2.0 503 Service Unavailable
Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612,SIP/2.0/UDP 10.110.10.17:5060;branch=z9hG4bK.Z5FCyzJYgyGTcQKk150og~~182259
From: 2960 <sip:[email protected]:5060>;tag=ds620942f7
To: <sip:[email protected];transport=udp>;tag=887062457
Date: Thu, 05 Jan 2012 19:14:39 GMT
Call-ID: [email protected]
CSeq: 1 INVITE
Allow-Events: presence
Warning: 399 us-a-vc-sub3 "Unable to find a device handler for the request received on port 5060 from 10.110.10.17"
Content-Length: 0
11:14:39.605 |EnvProcessUdpHandler::handle_input - handle = 280|*^*^*
11:14:39.605 |EnvProcessUdpHandler::handle_input Status: 0, Id: 0|*^*^*
11:14:39.605 |//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 378 from 10.110.10.45:[32796]:
ACK sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.110.10.45:5060;branch=z9hG4bKqnnqtSWNcTnnlzrIB30p3g~~18925612
Max-Forwards: 70
To: <sip:[email protected];transport=udp>;tag=887062457
From: 2960 <sip:[email protected]:5060>;tag=ds620942f7
Call-ID: [email protected]
CSeq: 1 ACK
Content-Length: 0
attached is the file of ccm logs
Hi,
What is the version of IOS you are running on the voice gateway? Also, what is happening when you are transfering the call. Is it getting disconnected or...
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