ESA 8.5.6-092 Update and CVE-2011-1521 vulnerability ?

I can't find much info on this update my appliances have reported is available to upgrade to and I was wondering if anyone else has installed the 8.5.6-092 update onto a C370 ESA Appliance yet or are we all covered OK as the documentation leads to believe we are covered in 8.5.6-074 release..?

CVE-2011-1521 was listed as corrected as of 8.5.6-073:
https://tools.cisco.com/bugsearch/bug/CSCul87605
This is in the release notes made the release notes for the 8.5.6 HP1 (-092):
http://www.cisco.com/c/dam/en/us/td/docs/security/esa/esa8-5-6/ESA_8-5-6_HP1_Release_Notes.pdf
-Robert

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    === Logging started: 11/12/2014  13:32:20 ===
    Action start 13:32:20: INSTALL.
    Action start 13:32:20: AppSearch.
    Action ended 13:32:20: AppSearch. Return value 1.
    Action start 13:32:20: LaunchConditions.
    Action ended 13:32:20: LaunchConditions. Return value 1.
    Action start 13:32:20: FindRelatedProducts.
    Action ended 13:32:20: FindRelatedProducts. Return value 1.
    Action start 13:32:20: ValidateProductID.
    Action ended 13:32:20: ValidateProductID. Return value 1.
    Action start 13:32:20: setUserProfileNT.
    Action ended 13:32:20: setUserProfileNT. Return value 1.
    Action start 13:32:20: setAllUsersProfile2K.
    Action ended 13:32:20: setAllUsersProfile2K. Return value 1.
    Action start 13:32:20: CostInitialize.
    Action ended 13:32:20: CostInitialize. Return value 1.
    Action start 13:32:20: FileCost.
    Action ended 13:32:20: FileCost. Return value 1.
    Action start 13:32:20: IsolateComponents.
    Action ended 13:32:20: IsolateComponents. Return value 1.
    Action start 13:32:20: CostFinalize.
    Action ended 13:32:20: CostFinalize. Return value 1.
    Action start 13:32:20: SetARPReadme.
    Action ended 13:32:20: SetARPReadme. Return value 1.
    Action start 13:32:20: CheckPendingFileRenameOperations.
    Action ended 13:32:20: CheckPendingFileRenameOperations. Return value 1.
    Action start 13:32:20: SetODBCFolders.
    Action ended 13:32:20: SetODBCFolders. Return value 1.
    Action start 13:32:20: MigrateFeatureStates.
    Action ended 13:32:20: MigrateFeatureStates. Return value 0.
    Action start 13:32:20: SetARPINSTALLLOCATION.
    Action ended 13:32:20: SetARPINSTALLLOCATION. Return value 1.
    Action start 13:32:20: InstallValidate.
    Info 1603.The file C:\Program Files\Java\jre7\bin\java.exe is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\awt.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\dcpr.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\deploy.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\deploy.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\fontmanager.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\java.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\java.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2iexp.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2launcher.exe is being held in use by the following process: Name: jp2launcher, ID: 6876, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2native.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2native.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2ssv.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\management.dll is being held in use by the following process: Name: FrameworkService, ID: 1716, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\management.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\net.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\net.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\nio.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\nio.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\ssv.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\sunec.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\sunmscapi.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\t2k.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\verify.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
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    Info 1603.The file C:\Program Files\Java\jre7\bin\zip.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\client\jvm.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\client\jvm.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Action ended 13:32:23: InstallValidate. Return value 1.
    Action start 13:32:23: RemoveExistingProducts.
    Action start 13:32:23: INSTALL.
    Action start 13:32:23: AppSearch.
    Action ended 13:32:23: AppSearch. Return value 1.
    Action start 13:32:23: LaunchConditions.
    Action ended 13:32:23: LaunchConditions. Return value 1.
    Action start 13:32:23: FindRelatedProducts.
    Action ended 13:32:23: FindRelatedProducts. Return value 0.
    Action start 13:32:23: ValidateProductID.
    Action ended 13:32:23: ValidateProductID. Return value 1.
    Action start 13:32:23: setUserProfileNT.
    Action ended 13:32:23: setUserProfileNT. Return value 1.
    Action start 13:32:23: setAllUsersProfile2K.
    Action ended 13:32:23: setAllUsersProfile2K. Return value 1.
    Action start 13:32:23: CostInitialize.
    Action ended 13:32:23: CostInitialize. Return value 1.
    Action start 13:32:23: FileCost.
    Action ended 13:32:23: FileCost. Return value 1.
    Action start 13:32:23: IsolateComponents.
    Action ended 13:32:23: IsolateComponents. Return value 1.
    Action start 13:32:23: CostFinalize.
    Action ended 13:32:23: CostFinalize. Return value 1.
    Action start 13:32:23: SetARPReadme.
    Action ended 13:32:23: SetARPReadme. Return value 1.
    Action start 13:32:23: SetODBCFolders.
    Action ended 13:32:23: SetODBCFolders. Return value 1.
    Action start 13:32:23: MigrateFeatureStates.
    Action ended 13:32:23: MigrateFeatureStates. Return value 0.
    Action start 13:32:23: InstallValidate.
    Info 1603.The file C:\Program Files\Java\jre7\bin\java.exe is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\awt.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\dcpr.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\deploy.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\deploy.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\fontmanager.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\java.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\java.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2iexp.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2launcher.exe is being held in use by the following process: Name: jp2launcher, ID: 6876, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2native.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2native.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\jp2ssv.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\management.dll is being held in use by the following process: Name: FrameworkService, ID: 1716, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\management.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\net.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\net.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\nio.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\nio.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\ssv.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\sunec.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\sunmscapi.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\t2k.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\verify.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\verify.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\zip.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\zip.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\client\jvm.dll is being held in use by the following process: Name: iexplore, ID: 6644, Window Title: (not determined yet).  Close that application and retry.
    Info 1603.The file C:\Program Files\Java\jre7\bin\client\jvm.dll is being held in use by the following process: Name: java, ID: 7448, Window Title: (not determined yet).  Close that application and retry.
    Action ended 13:32:26: InstallValidate. Return value 1.
    Action start 13:32:26: InstallInitialize.
    Action ended 13:32:26: InstallInitialize. Return value 1.
    Action start 13:32:26: UninstallJQS.
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    Your Oracle Linux system should be configured to automatically install packages either from the Unbreakable Linux Network or public-yum.oracle.com. You might want to ask your Linux sysadmin for assistance if your servers aren't already configured for updates.
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    !! WARNING !!
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    "Security Update 2012-004"
    If you've got "Mail.app" in a folder OTHER THAN the root "Applications" folder,
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    Because *IF* you use OSX's integrated Software Update app from the Apple menu to do the "004" updating, and *IF* your Mail.app is NOT in the Applications folder, then buddy, you've got some sitdown fixit time ahead of ya and/or some internet tie-up time downloading the "004" update file itself.
    Been through it all, already.  In fact, just got done getting my Mail back up & running. And I tried everything short of attempting to unpacking my "Mail.pkg" receipt file using... whatever... even Pacifist couldn't get it out. So that fixit "Plan D" died quick. And I'm not savvy enough to use Terminal commands to do "Plan E," so that SUDO stuff was my brick wall.
    So I compressed my entire "Mail" subdirectory that contain all my emails, for safekeeping during the required surgery, or whatever would work, leaving the original Mail directory where it was. In case something bad happened in all my fixit whatevers, the one thing I *didn't* want to cross paths with was a hosed Library -> Mail folder. Then I'd be pssd. But I can wipe out that ZIP now 'cause all's well now. After 6 hrs of downloading thru a mobile broadband hotspot running at only 14KB/sec speed due to my having gone over my T-Mobile hotspot plan's bandwidth amount (throttled-down after reaching the limit, tho not cut off completely. Kinda nice, but it's a huge speed drop).
    I tried moving the two Mail.app versions around, compressing them & then trashing the original so they wouldn't be recognized, blabla, even booted my Mac in Safe Mode & reinstalled the "MacOSX 10.6.8 (Snow Leopard) Update Combo.dmg" update file, which in the past has fixed many problems. But after restarting, not this one.
    Like a dummy who ignored knowing better, I had my Mail.app in a folder other than the Applications folder, with only an alias to that being in the Applications folder. NOT GOOD ENOUGH. The updater don't see that as nuthin special or useful.
    So if you've got, like I've got, "old" icons for Mail.app (v4.5) in your Finder toolbar & in your Dock that all point to "Mail.app v4.5" in whatever folder you've got that in, other than in the Applications folder (where Apple apparently REQUIRES that it be located, and ONLY there, at least for OSX updating purposes), then after you download & autorun that "004" updater using Software Update, NONE of your pre-existing Mail icons will work. And MOST aggravatingly, **NOR** will your brand-new "Mail.app v4.6" work that came out of the "004" updating installation.  So basically, your Mail.app's... all of 'em.... are hosed. But only if you run the "004" update without your "Mail.app v4.5" being located in your Applications folder and ONLY in your Applications folder. And duplicates of Mail.app, scattered around your HDD??  Always a problem with many Apple apps.... The Apple software engineers apparently like 'em to be in the Applications folder, and in ONLY there, and ONLY the latest version, and ONLY 1 single copy of each on your entire HDD. They just don't seem to stress that enough, it appears. Kind of an oversight for them to not emphasize that, IMO...
    My recommendation for this particular September 2012 "004" update:
    If you run Software Update, and if you see the "Security Update 2012-004" listed as available for download, UNCHECKMARK IT.  DO NOT DOWNLOAD IT USING SOFTWARE UPDATE !  Instead, download the actual update file itself.
    Same thing, only a different way of doing it. Most importantly, you'll be skipping the auto-installation that Software Update performs.
    AND you'll have that update file on your HDD for future fixits, should a nasty "unfixable" problem come up.
    First, #1. Do a filename search for "Mail" (Option-Command-Spacebar). Scroll down to where the "Apps" are located in the list under the "Kind" column heading. First, find your Mail.app that's v4.5. Get that bugger into your Applications folder if it's not already there. Next, Trash all other "Mail.app" apps you see in that same list that you may have elsewhere on your HDD.
    #2. Go here: https://support.apple.com/kb/DL1586
    And download the actual "004" DMG update file: "SecUpd2012-004.dmg"
    And of course, it's a biggie.... 270MB... so watching grass grow may be involved here if you've got a slow connection (go to a MacDonalds & do it, like I shoulda done).
    3. After downloading, I'd recommend closing down all apps, emptying the Trash, and restarting.
    Then, after restarting, run Disk Utility's "Repair Disk Permissions."
    Then, doublecheck that the Mail.app version 4.5 is in your Applications folder.
    THEN fire up & install "SecUpd2012-004.dmg."
    Reboot.
    After the reboot, your Mail.app version 4.5 in the Applications folder will have become Mail.app version 4.6 in the Applications folder, and all will be well again.
    And you can dump that zipped-up "Username -> Library -> Mail" folder then, too.
    Happy Mac'in!
    Kevin Kendall
    Macbook 7,1
    (Apple's very last all-white Macbook model)
    2.4GHz - 256GB Crucial SSD - 8GB Crucial RAM
    OS 10.6.8 Build 10K549 + Win 7 Ultimate thru VMWare Fusion v5.0.1

  • HT204053 Our family uses one Apple ID for all of our iPhones.  We installed the update and now we are all getting each others photos and texts.  How do we stop this?

    Our family uses one Apple ID for all of our iPhone 5's.  We installed the update and now we are all receiving each other's pictures and texts.  How do we stop this? 

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  • I do updates and then have to reinstall previous versions - time and time again because of the number of unsupported add-ons

    4 or 5 times I've updated Firefox only to have to reinstall the previous version due to incompatibility with add-ons / plug-ins / toolbars. I'm not a big user of Toolbars but I have some add on I use daily.
    The last 3 times I did a "suggested by Firefox" update I've had to reinstall a previous version from my saved files in order to use Firefox. This problem has caused me to return to IE as my default browser - but unwillingly.
    My current setup is Firefox 4.0.1 Beta and I had to reinstall a version 3 in the Firefox folder until addons starting working in this 4.0.1 Beta. However 4.0.1 has always hung up, even opening a tab and ceases to respond; sometimes for minutes.
    I run Win XP - SP3 Dell Pentium 4 - 3.0ghz with 4 gigs of DDR2 - GX520. So it's not an equipment problem - (I have 4 PC's on my home LAN - although each serves it's purpose and seldom are 2 used at the same time.
    When I installed 4.0.1 and then reinstalled 3.x ... I've been hoping for an update --- I love Firefox - have ever since first use - and then today I saw the update versions had jumped from 4 all the way to 7. I was enthused.
    Same issue. On install over the V 3.x it showed 6 items of add-ons that were incompatible. I did not remove the V 7 ... I simple reopened the 4.0.1 beta. I use it for single page browsing as tabs locks it up or slows it to a crawl.
    I'm having to continue using IE as my default --- I always keep a backup browser, but I don't care for much of anything that has an MS on it's name.
    I've never posted to Mozilla ... but the idea crossed my mind over a year ago when I updated and had to back-up and reinstall. WHY can't a program precede the update to check for compatibility, just as an upgrade adviser from one OS to another?
    This was the biggest list of all. NET Framework Assistant, Google Toolbar, Yahoo Toolbar, Roboform ... there were 2 others. I don't use the Yahoo Toolbar. I have Google Toolbar installed but keep it hidden except when I need it (for Page Rank, etc., I work websites).
    But I won't use a browser that doesn't support AI Roboform.
    I honestly love Firefox. I code webpages - .asp, .html and do SEO ... but I don't know the difficulty of writing even a small application. Would it be too difficult to have a small program that would check for these add-on incompatibilities before installing the updates.
    I was impressed with 4.0.1 beta until I realized that opening a new window or tab bogged it down.
    I want Firefox back but not with band-aids and work-around bandages. Is there a version between 4.0.1 and v7 which I tried tonight that would support my plug-ins / add-on. My experience with Firefox using versions up to 3.x has been great. But for months and months I open 4.0.1 and open my TV guide at ZapIt and then I've had to use IE 8 for all my web browsing.
    My most important add-on is for Roboform and 2nd would be for Google Toolbar - but on a scale of 1-10 Roboform is a 10+ and Google Toolbar a 3.
    If this post does not go to the support team at Firefox then how would I go about suggesting an Update Adviser prior to installing an update?
    Anyone with a flexible solution - even short term - that would allow me to see Firefox improvements since the v4 I'm using would be more appreciated than I could ever express.
    Since I've never posted before I'm not even sure how I'll get a response or be able to see any responses. Something during the registration said I could get an email when a reply was posted.
    Thanks again for listening to me whimper and beg for a workable Firefox; I miss it.

    this is all I can find, thank you for your time.
    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Files that help describe the problem
    Mini010710-11.dmp
    sysdata.xml
    Version.txt
    View a temporary copy of these files
    Warning:If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
    Extra information about the problem
    BCCode: 1000007f
    BCP1: 00000008
    BCP2: 80176000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

  • Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. This is an APPLE Itunes issue. Help!. HPPavillion DV6 64 bit, windows 7

    Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community,  I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    Hewlett-Packard HP Pavilion dv6 Notebook PC
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    VoiceOver Kit 1.4.2 (222093/222742)
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 0043AC7C0368E428
    Current user is not an administrator.
    The current local date and time is 2012-07-24 23:43:08.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.

    Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
    For example, here's what I get:
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    Acer Aspire X3400
    iTunes 10.6.3.25
    QuickTime 7.7.2
    FairPlay 1.14.43
    Apple Application Support 2.1.9
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 5.2.0.6
    Apple Mobile Device Driver 1.59.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 003CAD7C0A1258F8
    Current user is not an administrator.
    The current local date and time is 2012-07-26 10:42:53.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is supported.
    Core Media is not supported. (16008)
    Video Display Information
    ATI Technologies Inc., AMD Radeon HD 6570
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: d6a87ba725121aa1240b1ce936c23470
    iPodService 10.6.3.25 (x64) is currently running.
    iTunesHelper 10.6.3.25 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.0.1),
    E: ATAPI DVD A  DH16ABSH, Rev YA12
    Data or MP3 CD in drive.
    Found 1 songs on CD, playing time 255:57 on CDROM media.
    Track 1, start time 00:02:00
    Get drive speed succeeded.
    The drive CDR speeds are:   4.
    The drive CDRW speeds are:   4.

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