Escalation of unanswered requests in workflow

Hello friends,
As I can add a timer to a workflow that can be scaled if the request is not met in a given time.
This on an environment of Oracle Identity Manager 9.1.0.2
thanks

Once entered the time in milliseconds in the attribute escalation of the definition of the type approval process, if the application was not approved or rejected by the approver for this task should be escalated to the next approver defined. My question is how do I tell the task to scale the application and notify the appropriate approver to approve the request.
Thanks for the support...
Edited by: JLK on Jun 5, 2012 10:00 AM
Edited by: JLK on Jun 6, 2012 10:48 AM

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We are on ECC 5.0 and we are using ESS to process Leave Requests. We have a custom Workflow based on the standard Workflow template WS12300111 for approval of Leave Requests.
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SAP_BASIS    702    0014    SAPKB70214    SAP Basis Component
SAP_ABA    702    0014    SAPKA70214    Cross-Application Component
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I mean that in one blogs or discussion was recommended to use the same Function for alternative agent as you use for the main, but with different decision table. For exapmle, if you have functional area BW and Appprover 1, so for alternative function decision table will be looking as BW = Approver2. When Alternative agent will be at work it will be looking for every lineitem, but not for unapproved only.
Example,
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Runtime:
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How to approve Leave Request for Workflow in ESS?

Hey! Experts,
Currently, I am working on ESS Leave Request Workflow referening the Standard Workflow Template WS12300111. The requirements are as such, requested leave need to be approved using TS 12300007 'Approve Process'. Here, I have created a customized Rule to get the actual agent since the requirement is like i have to check if the employee who is apply for leave on the date is present in any project (alternative C-project Org. Structure is maintained) than his / her project manager will be the approver else i need to get the approver from the central HR Org. Struct. For simplicity consider the employee is currently present in only one project.
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Hi,
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Hi,
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Escalation of Service Requests - Service Request Management - SAP Library

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You can also go back to the SAP help page.

Cameron, what are you trying to accomplish? A service request can only have one owner and that owner assignment can be done manually, service request assignment rules, or workflow. If you are looking at visibility to service requests by a group of users then I would recommend using Book of Business.

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Dear Expert,
I am on EP 7 with ECC 6 backend. As for my leave request, i am able to trigger using the workflow (WS12300111) and the approver able to appprove it.
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Thanks in advance....
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Dear Richard,
Thanks for your reply. My situation is as below.
1) The requester request for a leave and submit the application.
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3) The approver REJECT the leave application.
4) The workflow (WS12300111) went to the resubmission flow
and trigger TS12300116.
5) The requester receive an item "Process Leave Request by
Employee" in his UWL.
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can any one explain
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Refer http://help.sap.com/erp2005_ehp_01/helpdata/en/75/ee14a355c811d189900000e8322d00/frameset.htm
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Escalation of unanswered requests in workflow

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