ESO Imperial Edition early access

I pre ordered the physical imperial edition on 02/03/13, the first day I was able to pre order the game at my local best buy, and did not receive my 5 day early access code I was promised. I went into best buy with my receipt on the first day of early access and was told they couldn't help me. I sent a private message to gaming support that same day, the first day of early access. It's been nearly 2 days now and my message still says it hasn't even been read. Although I obviously won't get the 5 day early access pass that I paid for, I would appreciate at least a 3 day pass, which would start in a few hours.

Hello Selatcia,
Thank you for choosing to pre-order The Elder Scrolls Online at Best Buy. These codes should have been sent within 24-48 hours after your pre-order was placed and I’m really sorry if this did not happen. Having come to us so soon after you initially pre-ordered, we should have been able to get this resolved quicker. Unfortunately we are now out of the 5-day Early Access codes and are unable to get more as these were only available while supplies lasted. I apologize for any disappointment that this causes.
I have processed a 3-day code for you and had it sent to the email address attached to your forum account. I will also send you a private message that contains the code.
Thanks for reaching out to us on the forum, and please let me know if you have any additional questions.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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