Even though I can load the Netflix website, none of the movies will play. Netflix will, however, play in Safari. What might cause this?

When I play an instant view movie, I get an all black window with no loading cues. Window doesn't change.
Mac OS 10.6.8
Firefox V 9.0.1 (currently up to date)
Safari V 5.1.2
Silverlight (latest version, recently upgraded. Main problem started after upgrade)
Prior to upgrading to the latest version of Silverlight, the show I played skipped, the video was missing and the audio played, or the video just froze. This led me to upgrading the plug-in, after which I couldn't play anything in Firefox.

Perform the suggestions mentioned in the following articles:
* [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache/ Clear Cookies & Cache]
* [[Troubleshooting extensions and themes]]
-> Video or audio does not play
* http://kb.mozillazine.org/Video_or_audio_does_not_play
Check and tell if its working.

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The Apple ID Password request pops up constantly, I am not purchasing or updating apps, what might cause this to happen?

What might cause this problem?

You may have an app that is trying to update or download that needs the password to continue... once you enter it it will time out so you don't have to worry about putting it in.
Enter it and it should store it for 15 minute only and after that time you'd need to enter it again to buy something.
Updates do not require password anymore but purchases do

HT204368 I have a blueant Q2 bluetooth. Previously I had a Plantronics, and a Jawbone. All three headsets use up the battery in 4 to 5 1/2 hours. Actual talk time only about 5 to 10 minutes maximum. What might cause this.

My bluetooth battery dies in approx. 4 - 5 hours. it's supposed to have 5 hrs talk time, 100 hrs. standby. At the time it dies I've only used about 5 -10 minutes of actual talk time. This is the 3rd bluetooth that has done this. I could use some help here. Thanks.

Hi,
I don't have the same problem as you but I know how to conserve energy battery. Don't pay $49 extra service as it is a waste of money. They don't do much and most likely at last they will tell you to contact your carrier and worst of all you need to send in your phone to have it check out. It is a waste of time and they will give you a temporarily use phone that may not be a smartphone and worst of all you have to a fee and a deposit to use the temporarily phone. It is not fair. Don't you agree that the Carrier and Blackberry should pay for the issues? Why does the customer have to pay for it? It is not fair and there is no logic to it. the $49 is just for Blackberry to make more money to increase their bottom line in my opinion. What ever the reason it is, it just does not feel right for the customer to absorb the cost. Afterall, the customer did not cause the problem. Right? Then, why does the customer have to pay for an issue, which customer did not cause? why and why? It all comes down to one logical conclusion. Blackberry is not act on the Customer's best interest. To me, it seems like th bottom line and profits are more important than the customer needs. WRONG WRONG WRONG AND WRONG BELIEVE. Without the CUSTOMER, there is no BLACKBERRY. It is that simple.
Here is how:
1) Don't over charge the phone. Once the phone charge. Unplugg the the charger and let the battery drain until the last bar in yellow shows.
2) watching too much videos drain the battery. Be aware of it
3) Turn off all application you don't use, Facebook, Linked in for example. Just sign out.
4) Change the display intensity to minimum
5) vibration mode and call sound drains the battery quickly. Choose sound mode only.

I cannot load one trusted website, none of the suggested solutions work, fixed Norton 360 as recommended, cleared all history, but still I get "The connection was reset", I get the website using Internet Explorer - help please!

I'm running Windows 7 (64 bit) with Mozilla 5.0 and Norton 360 4.3.0.5. I used to be able to load the website URL below, but it stopped loading about a month ago. I've tried all the suggested solutions without success. All other browsing is fine, The owners of the website say that they have NOT blocked my access.

I see the same with Google Chrome.
*http://safebrowsing.clients.google.com/safebrowsing/diagnostic?site=http%3A%2F%2Fwww.sugarkdesigns.com%2F&client=googlechrome&hl=en-US
*http://safebrowsing.clients.google.com/safebrowsing/diagnostic?client=Firefox&hl=en-US&site=http://www.sugarkdesigns.com/

When loading certain websites the text appears funny and I get these strange large black page breaks. Does anyone know what might cause this?

Here's a screen cap of what I normally see: http://i41.tinypic.com/4tq52a.jpg
I can see websites that appear like that on Chrome as they should appear, but for some reason Firefox gives me all of that mess. It happens a lot on blogs, if that makes a difference. Also, I tried disabling my add-ons, but to no avail. Anyone got any ideas?

That is a font problem. Firefox can't find the font and shows little boxes with the hex code instead.
Try to set the pref gfx.font_rendering.directwrite.use_gdi_table_loading to false on the about:config page.
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
*Use the Filter bar at to top of the about:config page to locate a preference more easily.
*Preferences that have been modified show as bold (user set).
*Preferences can be reset to the default via the right-click context menu if they are user set
*Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)

I'm trying to download the latest version of iTunes. I get an "SoftwareUpdate.exe - Entry Point Not Found error". Any idea what might cause this?

THe error box says procedure entry point not found....then a string of code that "could not be located in the SoftwareUpdateFiles.dll".
I'm try to update my software so I can sync my iPhone with my current iTunes library.
any help greatly appreciated.

Let's first try a repair install of your Apple Software Update.
In your Add or Remove Programs control panel, select Apple Software Update, click "Change" and then click "Repair".
Does the repair go through okay? If so, try another iTunes update. Does it install properly this time?

All my title bars (very top of the page) show up in Chinese characters after I've been online for awhile. What is causing this? I've never activated anything in Chinese; this makes me nervous. Is this a virus? My virus scanner is not showing any problems.

I never have noticed this problem until about 2-3 weeks ago & it occurs after I've been online for awhile. When I click through my open tabs, each of them is written in distinctly different Chinese, as if it's translating what ordinarily would have been in English. I have been using Firefox on this computer for over a year, never have had this issue before and have never done anything to activate any translation function.

I never have noticed this problem until about 2-3 weeks ago & it occurs after I've been online for awhile. When I click through my open tabs, each of them is written in distinctly different Chinese, as if it's translating what ordinarily would have been in English. I have been using Firefox on this computer for over a year, never have had this issue before and have never done anything to activate any translation function.

Apple TV cannot see my computer even though I have verified that both are set to the same home sharing network. I can see my music and Netflix but not photos.

Applw TV cannot "see" my computer even though I have verified that both are set to the same home sharing account. The router works OK as Netflix comes through as does access to music.

Welcome to the Apple Community.
The following article(s) may help you.
Troubleshooting Homesharing
Troubleshooting Wi-Fi networks and connections
Recommended Wi-Fi settings

I down loaded a song over two weeks ago from I-tunes and it still says it's downloading even though I can play it on my list, it just won't let me transfer this song to a cd, any suggestions

I down loaded a song over two weeks ago from I-Tunes and it stil is saying downloading even though I can play it on my list. I can't copy it to a CD though and don't know what to do about this. I couldn't understand the help section on I-tunes.

- Try another cable unless the other device works OK witht he same cable
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

The file to download the app for Android is not working from my phone--it says that the file isn't there. However it does see the one for the Iphone (even though it can't use it). I'm very computer literate and am pretty sure the problem is on your end.

The file to download the app for Android is not working from my phone--it says that the file isn't there. However it does see the one for the Iphone (even though it can't use it). I've tried it multiple times and continue to get the same message: "NOT FOUND The requested item could not be found". I also tried through the Market application on the phone but ended-up with the same result.
I'm very computer literate and am pretty sure the problem is on your end. If this is the case then no one can download the app. I considered that perhaps because it's still in Beta that it was removed due to some other type of software issue. I would really like to use Firefox on my new Droid (2.0); when with this be available?

Firefox will not appear in the Market for most phones with incompatible hardware. You can check if your phone is supported here:
https://wiki.mozilla.org/Mobile/Platforms/Android
Even on some supported devices, a bug in the Market software prevents Firefox from showing up. This may be related to the fairly recent Android Market app update. If you go to Settings/Applications/Market and choose "Uninstall" you can uninstall the update, and then search for and install Firefox from the marketplace.
Or, if you have a supported phone, you can download the app directly by typing this address into your phone's browser: http://bit.ly/fxbeta3
(Note: To download the app directly for an AT&T phone, you will have to search for instructions on "sideloading" the APK file, since AT&T disables the option to install from non-Market sources.)

TS4036 hello there, my old phone was stolen and when trying to set up the new one using icloud it says: No backups available, even though i can see my last backup saved both on the new phone and my ipad, any bright ideas please?

My old phone was stolen and when trying to set up a new one and restoring my last backup from icloud it says: No backups available, even though i can see my last backup is saved/still there both on the new phone and my ipad, can one only restore from an earlier saved backup during the intitial set up of the phone, or are you also able to restore/pick up an older version later after is i set it up as a new phone? is any bright ideas please?

Did you figure this out? I'm having a similar issue.
Thanks!

Emails sent to me are sometime returned to the sender with the message "Inbox full" even though I have maybe less than 100 emails in the Inbox and I regularly compact them. How can I increase the storage space?

Question
Emails sent to me are sometime returned to the sender with the message "Inbox full" even though I have maybe less than 100 emails in the Inbox and I regularly compact them. I delete emails from the Inbox and the Sent and Trash boxes to overcome this. How can I increase the storage space to stop this happening?

Hi terrybohle1938,
Firefox is a web browser. It provides access to online content. Things like your email are handled by the content provider. Who is your email provider? You'll have better luck consulting their documentation.
That being said, deleting only email is a great way to free up space. Another option would be to purchase a "Premium" account if your email provider offers this service. Many times more storage space is offered as part of paid subscription.
Hopefully this helps!

HT1329 I am trying to move music from my ipod onto my mac. When I locate the ipod under devices on my mac there is no music ! even though I can see it and play it when I use the ipod. So how can I transfer it ?

I am trying to move music from my ipod onto my mac. When I locate the ipod under devices on my mac there is no music ! even though I can see it and play it when I use the ipod. So how can I transfer it ?

brianmartinwoolf wrote:
I am trying to move music from my ipod onto my mac. ...
Was this Music purchased in iTunes... If so... see here...
Transfer Purchases
File > Devices > Transfer Purchases
More Info Here > http://support.apple.com/kb/HT1848

My idvd wont play sound in some parts of my i movie project, even though i can hear the sound in imovie. dont get it??? and at the end of my i movie i added pictures with music. it appears as tough there is some kind of ripple effect when i play in idvd??

my idvd wont play sound in some parts of my i movie project, even though i can hear the sound in imovie. dont get it??? and at the end of my i movie i added pictures with music. it appears as tough there is some kind of ripple effect when i play in idvd??? i dont know why, i did not add anty effect.

any suggestions

When I play one of my clips on imovie it shows up black even though I can see the whole clip on my menu of movies when I'm not playing it.

When I play one of my clips on imovie it shows up black even though I can see the whole clip on my menu of movies when I'm not playing it. Does that make sense and can someone help me with this problem?

Long standing problem, much discussion on the forums. Typically it has to do with incompatibility of Microsoft Exchange email client. See the links on "More Like this" at right.
Two solutions:
One is to zip compress the file and send the attachment that way.
Another is the freebie program "Attachment Tamer" - see
http://download.cnet.com/Attachment-Tamer/3000-2367_4-56076.html

Even though I can load the Netflix website, none of the movies will play. Netflix will, however, play in Safari. What might cause this?

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