Ever since I downloaded the latest itunes software I've had nothing but problems. I lost all my information. I am in the process of redownloading all itunes university stuff. Now as it is downloading the program is freezing. What can i do?

Upon doiwnloading the latest itunes I've noticed that my downloads stall in the same place. I have been stuck in the same loop for hours no matter what I do. I think that ome or a couple of downloads have me stuck because I keep goihg back to the same download. Can someone help me figure out how to delete or get past these items so that I can ffinish the rest of my download?  thanks for your help.

With iTunes 11 on PCs the drop-down menus are hidden by default - control-B should get the menus to show
This screenshot is from a Mac, but it should be similar on a PC :

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