Everything disappeared from Passbook

One of our execs travels a lot.  He used Passbook to keep all of his airline tickets (United, American, etc.).  When he opened it ALL of the enteries were gone.  If you open the United app and the ticket info, there IS NO OPTION TO ADD TO PASSBOOK.  It's as if the phone doesn't even see Passbook.  It isn't just United either... American, Delta, etc.  NO OPTION TO ADD TO PASSBOOK.

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