Everything i tried to buy Mountain Lion, i receive a message on my app store that i should contact apply support for this purchase, why?
everything i tried to buy Mountain Lion, i receive a message on my app store that i should contact apply support for this purchase, why?
Use the email form to contact Apple here > Apple - Support - Mac App Store - Contact Support
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If i click on the download button in the purhased section nothing happens. if i go into the App store and click download on Mountain Lion there it looks like it is starting to download and opens Lauchpad but it never moves off 'waiting'.
Any help would be great.
Thank you !Welcome to the Apple Support Communities
Press Shift key on boot, delete Mountain Lion installer from Applications, open App Store > Purchases and download OS X. If it doesn't help > http://www.apple.com/support/mac/app-store/contact -
I just tried to buy Mountain Lion but I am getting this message, yes, even after I reboot: The product distribution file could not be verified. It may be damaged or was not signed.
I don't understand what this means? Is my MacBookPro too old to work with Mountain Lion?The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
Always search the forum before posting. This is asked at least three times just below your post.
https://discussions.apple.com/thread/3604789?tstart=0
https://discussions.apple.com/thread/4153268?tstart=0 -
Trying to buy Mountain Lion but
Hi ,
I'm trying to buy Mountain Lion but I just get sent around to different pages either saying I havn't bought anything or a page saying I need to uppgrade Gagage Band, iPhoto,iMovie. So I download and install but the only thing that happens is that the change date gets changed. The program itself doesn't and I get a folder called _MACOSX but there is nothing in it that works.
I thought it was suposed to be easy to buy through App Store.
Hmm
Martin
SwedenThanks a lot ! Worked like a charm after I pressed the ¨buy¨ button twice (2) , Best regards Martin
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trying to download mountain lion OS, but whenever the net connection is broken it restarts from zero, how to prevent this and start downloading from the point it was disconnected
Disable anti virus software and try turning off the Firewall in System Preferences > Security & Privacy > Firewall.
Quit then relaunch the App Store. From the menu bar click Store > Sign In
Then click Store > Check for Unfinished Downloads -
Mountain Lion isn't letting me use the App Store, Can someone help me?
I thought that mountain lion will be a very useful software upgrade. After I downloaded Mountain Lion, I can't connect to the App Store and I can't turn dictation on. Can someone please help me?
I am having the same problem. There is a glitch with the app store, that non-admins cannot connect to the app store. Try using the admin account overwise i'm not sure on that one.
I have no clue for dictation is it all faded out? That is how mine is, it is probably just a problem with the new software and they will release an upadte for that but if the app store is not working how can we receive the new release?
You'd of thought that apple would of run tests or something to see what happens when you download mountian lion. If i find anything i will keep you informed. -
I have just installed Mountain Lion and received a message "speech synthesis server.app could not be opened because it is damaged or incomplete", please can you advise me what to do next? Thanks
Something went wrong with your upgrade.
Back up all data, then reinstall the OS. You don't need to erase the startup volume, and you won't need your backup unless something goes wrong. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. -
I keep trying to buy in game packs but after I put in my password it says please ask iTunes support for authorization, what do I do?
You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided.
Regards. -
I can't install Mountain Lion because I can't install Mac App Store
I have Snow Leopard, and have purchased a download of Mountain Lion. The instructions say I can't get the download without going to the Mac App Store. I tried, and that seemed to require a download of Yosemite. I downloaded Yosemite, which took an hour, and now can't install it because I get a message saying this computer uses Time Machine for backups. In fact, I don't use Time Machine, so I tried taking it out of applications. However, I still get the same message. I am totally stuck, going around in circles. Is there a way to get the Mac App Store without going through Yosemite? Is there a way to download my purchased update to Mountain Lion without encountering all these extra problems? Thank you for any help.
See OS X- Cannot install on a volume used by Time Machine for backups. You should not have delete the Time Machine application.
If you have 10.6.8 installed then you can open the App Store on your computer. On the right under Quick Links is a link, "Redeem." Click on that. Enter the redemption code you were sent for Mountain Lion. After it is accepted the download will start. If you now click on the Purchases icon in the toolbar, you will find Mountain Lion entered and a progress bar for your download. You should see something similar on the Launchpad item in the Dock, if you have one.
After the Mountain Lion download has successfully completed it will automatically launch. My advice: before you click on the Install button locate the Mountain Lion installer in your Applications folder and put a copy of it in your Downloads folder for safe keeping. Once you have completed the Mountain Lion installation the installer will be deleted automatically. By having your own copy you can make a USB flash drive installer:
Make Your Own Mavericks, Mountain/Lion Installer
After downloading the installer you must first save the Install Mac OS X application. After the installer downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the leftside list. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list.
Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to an hour depending upon the flash drive size.
Use DiskMaker X to put your installer clone onto the USB flash drive. Wait for the process to complete which will take quite some time. -
Dear,
I have complete billing & accounts details.
Card working fine on all other ecommerce websites.
But whenever I use the same card in my App Store to buy some app, it told me to contact iTunes support to complete this transaction.These are user-to-user forums, you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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updated my mac to mountain lion 10.7.8.3 and now my app store, mail or facetime won't open. Also, I am not longer able to play videos through firefox. I tried downloading the combo for mountain lion and it refuses to install saying that I need to see developer. Whenever I try to open my appstore, mail or facetime it says that the programmes need to be installed and might not be compatible with this version of mac operating system. Can anyone help me?
It's not a bad install of Mountain Lion. I've had the same thing happen to me, but it affected not only Mail, but a variety of other programs including iPhoto and MS Office, where I had to delete preferences, caches, and reinstall the OS as well as the program itself. I'm still having issues with Mail, so I've gone to another program.
Everything was fine upon the initial install. I restarted my iMac about two weeks after the install, and that's when the issues began to happen. I've reinstalled Mountain Lion twice, but the same issues arise.
As I mentioned above, you'll need to figure out which preferences are causing the issue, then reinstall the program, as a fresh reinstallation will do you no good unless you wipe the drive completely.
Here's a thread that helped me with iPhoto:
https://discussions.apple.com/thread/4794375?start=0&tstart=0 -
Hi, I am trying to purchase the newest Mountain Lion to update my laptop. So that I may install the newest Pages.
However, App store is not taking my card even though all information given is correct. It says that my address does not match my bank address. I even treid copy paste my address from the bank website to the address entry just to make sure it is correct. However, my card is still not accepted.
Help, anyone?It says that my address does not match my bank address
Try the troubleshooting help here.
* Billing information is the same for both the Mac App Store as well as iTunes -
I have bought the OSX Mountain Lion during my stay in Singapore and couldn't able to reinstall in Sweden (Where i currently reside). Any suggestions please.
It should not make any difference where you are located. Have you examined these support articles:
http://support.apple.com/kb/PH11273
http://www.apple.com/support/osx/installrecover/
Ciao. -
Hi,
I have a problem !
I have mountain lion now ... and now it's impossible to App Store to connect internet for looking for update !
Could you help me!
Thanks
yculandHi,
I try but it s not nice sometime app store connect to internet and sometime he cannot connect for looking for update !
For information i dont have problem with internet connection !
I think app store is not stable with mountain lion.
Could you help me ?
Thanks in advance for your anwser.
yculand -
I also run Parralles 7. I re-installed this a few times with no affect. I have it not running and my Mountain Lion is still too slow to use. Again a single mouse or keystroke takes up to ten minues to register.
Suggestions ?Startup in Safe mode (holding Shift key down) http://support.apple.com/kb/HT1455
Then you can update or uninstall your problematic third-party software.
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