Everytime I try to sync with my iTunes on Windows I get the following message, 'This iPad cannot be used because the required software is not installed. Please run the iTunes installer to remove iTunes, then install iTunes again.' Help please?!
I bought an iPad 2 about 8 weeks ago, having had iTunes and an iPod touch for about 3 years previously. From the moment I plugged the iPad into the laptop the above message pops up.
Does anyone know how to fix this? Have deleted and reinstalled all iTunes software from the system, tried using a new cable to fix it but nothing seems to sort it. My iTunes no longer recognises my iPod Touch now either!
Please help!
Try removing and reinstalling all the Apple software using:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
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I had this problem before. I like to disable extra services to speed up my computer and I disabled the Apple Mobile Device service and had to re-enable this.
You can do that by going Control Panel>Administrative Tools>Services. Once you have gone to the services window, look for Apple Mobile Device and right-click. Select "Properties". There should be some information about the service as well as the label "Startup Type" with a drop-down menu beside it. If it says "disabled", that is your problem; Change the selection to anything except disabled (Automatic is easier and ensures that you can sync as soon as itunes opens).
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Jennifer...
Follow the instructions here > iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows -
I cannot not add iTunes to my iPad, I receive the following error message: "This iPad cannot be used because the Apple Mobile Device service is not started".
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my iPad 2 won't sync, when iTunes opens I get this error message...This iPad can not be used because the apple mobile device has not been started, please help
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Yeah, so I keep getting that error message. The thing is that the service IS running, and it's set to "automatic". I've reinstalled every shred of Apple software on my PC, I've updated my virus software, and yet it still isn't working. I'm at a dead end here, so any help would be great.
I FIXED IT! Oh sweet Jesus Mary and Bob....
So after much scouring of the Googles, I found that the source of the problem was a little program called FoxyProxy Video Utility. It was causing various Windows services to crash--AMDS being the most noticeable. I uninstalled that program and PRESTO, my iPod shows up on iTunes! -
I just downloaded the latest version of iTunes. Now my iPad will not sync. I get the message: "This iPad cannot be used because the Apple Mobile Device is not started." What do I do?
Type "apple mobile device service" into the search bar at the top of this page by "Support" and read the resulting help articles.
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When I connect my Iphone 5 to sync with my Itunes on my PC I get a message- This Iphone cannot be used because required software is not installed. Run Itunes installer to remove itunes then install itunes again.
After uninstalling and reinstalling Itunes- issue was fixed. Thanks!
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After downloading Itunes I get the message this Ipod cannot be used because the required software is not installed.Run the itunes installer to remove Itunes then install Itunes again
Did you do what the message said?
Also try using the Win 7/Vista link in the following:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
I have seen others post this same question but the answers provided does not resolve my problem. My iPad Air is running iOS 7.1.2. I have been using this same computer for three years. It has Windows 7 home premium, service pack 1, 64-bit Operating System, Intel 3.4GHZ computer and 16.0 GB . I used this same computer with my iPad2 for several years. I purchased an iPad Air a year ago. I never had a problem with either iPad using iTunes. About a week ago, my computer would no longer recognize the iPad Air. I thought it must be a driver problem or iTunes somehow became corrupted. I uninstalled all of the Apple products except for iCloud and deleted any Apple software left in my Program Files and Program Files (x86). I then downloaded from Apple, iTunes64Setup.exe which is a 110,833 KB program. I installed the program without a problem. It installed Bonjour, Apple Software Update, Apple Application Support and iTunes. These programs I had previously uninstalled. I then brought up iTunes. I now plugged in my iPad Air and a popup message appeared "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes". OK, I did as instructed. I used the iTunes installer to remove iTunes then ran iTunes64Setup.exe. I brought up iTunes and got the same message. "This iPad cannot be used because the required software is nt installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes" In general, I have found the Apple software to be robust and reliable. This situation however is very disappointing. I am hoping that someone has an answer that I can use to resolve my problem.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2 -
when i try to sync my iphone with itunes it comes up with the message. this iphone cannot be used because the apple mobile device is not started. Anyone know what this is?
Using Windows? Follow the directions here:
http://support.apple.com/kb/ts1567 -
Every time I connect my new iPad2 too my Sony laptop a pop up comes out saying " the iPad cannot be used because it requires iTunes version 10.5 or later. Can someone please help me!.
Download and install the latest iTunes. Once you satisfy that requirement the warning will go away.
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I just got an iphone and am trying to connect it to my itunes account. Getting the message " This iphone cannot be used because the Apple Mobile Device service is not started. How do I start it? Have already been back to the store with it and no change.
http://tinyurl.com/3hs3g2u
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