EWA Report Issue: No complete data is populated in EWA report

Hi All,
I am facing a problem where in, the generated EWA report for our XI system is not poplated with the complete data. This problem is there from past 2 months and before that this EWA report for XI system was duly generated with full and correct data.
There has been no changes in the recent time and all of a sudden this problem erupt. May any one help me in diagnosing this problem and solving it? Help is greatly appreciated.
Should there be any queries, please do ask me.
Waiting for your kind replies.
Regards,
Faisal

Hi Faisal,
Last time I asked you if the Red flag was gone.
You are saying the ABAP data is missing.
This would mean there is a Rated EWA report missing the ABAP instance data.
Does this mean it is a dual stack and the Java data is present.
EWA is a pretty straight forward process, so if you follwo the process, you can usually narrow down where the problem has occurred.
If ABAP data is missing in a generated EWA report, the first place to look for that missing data is in the service session.
You can view the service session by clicking the eye glasses under tha activity column in DSWP, or entering the session number in transaction DSA. If the data is mssing, then it never got to solution manger from the managed system, so you would then check the RFC functions and the RFC user has a valid logon, THere would be no point checking SM:EXEC:SERRVICES, or authorizations if the data is not int he service session.
If the data is in the service session and is missing, then it would be in the processing of the session into a Word ot HTML document, not the processing of the service session, because it would be processed and rated already by SM:EXEC SERVICES..
I had explained that you create an EWA and it is scheduled in DSWP > Solution Monitoring > Earlywatch Alert
it creates a service session, with a number and a tree. This is determined by the defintions in SMSY and the mapping to the DMD. It is scheduled for a date and time. On the managed system via RFC throught the maintenance package task in SDCCN or perhaps a scheduled refresh session taask, runs and via RFC to SOlman, logs on with the RFC use (SM*_BACK) and gets the
session numbers of unprocessed servies sessions for that SID. If it can't open the service session, it will just find not sessions to refresh. If it can, then an EWA task is created that will prepare a transport with the collected data. So if the collectors have issues, data won't be available. ST-A/PI and ST-PI are involved on colelction of data and preparation for transport on managed systems. But there is also SAPOSCOL and ST03 and ST06 that need to be checked. The SDCCN EWA task log. Then it sends the data back to Solman via the RFC and either the single Flask or the red flag will then turn to 2 flasks indicating the data is ready to be processed by SM:EXEC SERVICES. SM:EXEC SERVICES processes the session, populates it, and rates it.
Then you can look at the session in DSA o DSWP, you can geerate the report in Word or HTML.
So this is the process.flow overview. And it helps to know where it gets to in the flow to determine where something went missing or if it was ever there at all.SM:EXEC SERVICES doesn't colelc the data. So if it processes a service session the user had the authorizations. If the data is not int he service session its because it was never passed to Solution manage.
Iif the data is in thd service session, but missing from the report, then the issue is likely with ST-SER, or perhaps SCU.update has not been applied.
I suspect that the data is not in the service session and you are still having issues. Is the EWA still red flagged? Yes or No?
If yes, then you still have an issue where no ABAP data was sent via SDCCN to Solman. If no, then likely there is an issue with
collection, where data is being sent, but some data is missing, and this could be due to errors that have not been addressed in the SDCCN task logs. Or it could be problems wit SDCCN service definitions, and may need to be replaced.
I hope tis helps.
Regards,
Paul

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