Excel Addin login screen does not go away

Hi All,
I have a strange problem.
When I use the Essbase Menu in Excel to connect to the Essbase cubes, the login screen comes up and after all credentials are provided and the OK button is clicked all accessible cubes are displayed but after selecting a cube and clicking on OK the login portal does not go away.
It just stays there and the excel is not connected to the server.
Please let me know if anyone has faced such a problem before and have an suggestions, the version of Essbase excel Add-in is 9.2.1.
The Excel addin was un-installed and re-installed but the problem persists.
Regards,
Anindyo

That doesn't appear to be a US model, and this is the forums for Toshiba USA. You may want to contact Toshiba in your region.
- Peter

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