HP Envy 15" TouchScreen Power LED shows up, but fans not running and screen does not come on

Question

Hello there!
I am a 1A Software Engineering student at University of Waterloo, and I am running into a very serious problem with my HP Envy 15" TouchSmart laptop running Windows 8.1. This is a problem that just started today, and I would rather get some support from here first before I go see the technical support office sometime tomorrow; it has to do with the screen and fans where the Power LED lights up white, just as when the laptop is running properly.
(I do have warranty on the laptop since it was bought last June, except that if I find out I need to get a replacement, I'll lose all of my work I've been doing on it ever since I started my semester. It's so ridiculous of me to not have all of my work saved on a backup, as I do have an external hard drive. Trouble is, I got way too many problems in getting myself organized, I am not being open-minded as I should, and worst, I am not finding a balance between homework and life.)
Before I had my MATH 117 (Calculus 1 for Engineering) lecture, I was in a lab nearby where my laptop was opened and turned on, functioning properly. I had NetBeans IDE running since I wanted to work on the second part of my current CS 137 (Programming Principles) assignment. Because it was almost time for my lecture, I closed the laptop by simply moving the screen back down onto the keyboard, where it goes into sleep mode. (Anytime I flip up the screen, the laptop is supposed to come back on, and the login sliding screen from Windows 8.1 shows up.)
When I took my seat for the lecture, I wanted to spend a little bit of time to work on my programming assignment. However, upon flipping the screen back up, instead of having the login screen show up, I encountered the problem: the Power LED is showing a white light, but I can't hear the fans running from the vents on the left side of the laptop, and the screen does not turn on. I did try to hold the power button for several seconds, and once at least 10 seconds, except that the Power LED keeps on showing a white light. The light for the Wi-Fi board does not show up.
Whatever it is, I don't want to pull the battery out because I did do that on my last laptop, and it was from there that I couldn't turn the old one back on again. If I pull the battery out from the Envy laptop, it'll short-circuit the connections from the battery to the computer, and thus several components will fry. For now, what I'm doing is leaving the laptop as is to drain the charge on the battery. And then, once I notice that the Power LED does not show a white light anymore, plug the AC adapter, then try turning the laptop back on using the Power Button.
It's going to take a little while for the circuit to drain the charge on my battery though...
Anyway, would you please be so kind as to help me out with this issue? I would really appreciate it if you can give me several recommendations. Thank you!
This question was solved.
View Solution.

Answer 1

Hello @GregPDesWHP,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how your notebook computer is not powering on, and I would be happy to assist you in this matter!
In order to regain functionality of your computer once again, I recommend following the steps in this document on Computer does not start (Windows 8). If the issue continues after exhausting all of the steps in this document, I recommend contacting our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards  
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!