Excel Printing errors with Officjet Pro 8500

If I change the settings in the excel sheet, for example landscape, size, margins the document will print a portion of the last page and then one blank page.
How can I fix this?

Hello,
Try installing the 990c drivers, which is an alternative driver.
Here is a thread showing you how to install the deskjet 990c driver.

Similar Messages

Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
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I am not an HP employee.

Having problem printing to hp officejet pro 8500 since updated to yosemite. any help please?

I am having problem printing to Hp Officejet pro 8500 printer, it says it is in use. I never had any problem until Yosemite update. Any ideas please?

I had the same problem with a HP 4000 laser jet & SL, this is how I solved it
http://www.macworld.com/article/142631/2009/09/snowleopard_printing.html

Does a dell c2660dn printer work with macbook pro?

does a dell c2660dn printer work with macbook pro?

According to their site, they offer no drivers for Mac, or mention anything about Apple.
I would say no.

HP LaserJet Pro 300 color MFP runs cleaning and Mis Prints Error with Printing above 5 pages

I have an HP Pro 300 Printer with New genuine cartridges. But when I print or make copies of multi page jobs it always comes up with a message on the screen which says "cleaning" and then give a "Mis Printer Error".The printer is out of warranty. The Print quality is excellent but the error it gives all the time is a major problem. Has anyone solution for this? Please help! Thanks

Restoring the defaults doesnt usually purge out the memory of a printer. You need a cold reset to complete that proceedure. Cold Reset steps:http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-LaserJet-Pro-200-color-MFP-M276nw-Cold-reset/td-p/5060955 The video at the bottom of the first page is very helpful.

How do I set up wireless printing of my Officejet Pro 8500 on a laptop with Windows 8?

How do I set up wireless printing from my all in one Officejet Pro 8500 printer to my laptop with Windows 8?

You can set up your printer for wireless pretty easily if you have the Full Feature Software installed on your computer for your printer. The setup is done as part of the installation.
Read through below, then select how you wish to proceed. There is a video to assist - see below!
Install Printer Driver / Software
If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
In many cases, you can (re)install the Full Feature Softwarefor your printer to enhance its capabilities. The HP Solution Center is an integrated part of the FFS. For e-print, you will want the e-print software.
If you have the CD that came with your printer, use that to install your Printer software -- IF the CD is compatible with your current Operating System. If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
(Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
Drivers control hardware connected to the computer (wired or wireless)
Software controls the programs that interact with the User
Go to the top of the forum page to Support and Drivers
Officejet Pro 8500 Series
Enter your Printer Model information, and then go to Software and Drivers...
Enter your Operating System in the Drop-down menu... Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
NOTE: You may also wish to download the Print and Scan Doctor and / or other Tools from Category - Utilities
Save the *.exe installation package(s) on your computer
Pay attention to the name and the location of the file(s) when you save the file(s). The file(s) will likely save to the "Downloads “folder.
You may remove your existing printer software with the following tool. Fixit is of particular use when the existing printer software is being replaced due to severe problems with the printing program.
Fixit -- Fix problems with programs that can't be installed or uninstalled
NOTE: If you have a recent working version of the Full Feature Software on your computer, you may opt to skip removing the existing printer software in the above separate step. During installation of your Full Feature Software, when the installer package detects the “old” printer software on your computer, the program will ask you to remove that old software: The program will then invoke an internal printer software removal program that is written to remove printer software. Once most of the old printer software is removed, you will be asked to Reboot your computer and log back in. After you log in, the final bits of the old printer program(s) are deleted and the new software will be installed. Depending on your system, the whole uninstall and install process might take as much as eight to twelve minutes.
Remember to Install the programs from Category Utilities first, if applicable, as these are smaller in size.
Install the downloaded Printer Software package last.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
NOTES:
If using: Download and install the driver software before connecting a USB cable.
After the initial installation is complete, be sure to check for and install any relevant updates - check Category - Update. The Updates are important and can mean the difference between software that works as expected and software that does not work.
You may also wish to check for a Category named Firmware. Installation of any package in this Catagory is personal choice and must be based on the contents in the package and whether or not your printer is working as expected.
Extra help for setting up your Wireless Printer:
Reconfiguring your printer
Troubleshooting Your Printer - Network
Video Help for installing your Printer:
Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection
Kind Regards,
Dragon-Fur

Cannot start HP Printing Software (HP OfficeJet Pro 8500 A910a)

Hello,
When I doubleclick on the HP Software icon on my desktop strange behavior results. Nothing opens and my computer behaves erratically. After quite a while I get the following error messages:
instancefinderdlg.exe
werfault.exe
Then, after this - my computer sort of reboots all by itself. But not a full reboot - it just goes back to the initial logon screen and I re-enter my Windows password, and the desktop shows.
I am running Windows 8.1 Pro (64 bit). The printer is set up to operate wirelessly.
After doubleclicking on the HP Software icon and waiting a long time for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and opened Task Manager. I checked the services running and there was multiple instances of an HP service running (I don't recall the name but there seemed to be dozens of the same HP service running).
I also completely uninstalled all HP software using Revo Uninstaller, and then re-installed the complete software / driver package for the OfficeJet Pro 8500 A910a - but this did not make any difference; exactly the same problems ocurred again.
This has only happened in recent days. Prior to this I was able to doubleclick on the HP software icon and the software opened normally and I was able to check settings, ink levels, etc. Interestingly, the printer still seems to function well - I can print from Word, print photos from Lightroom, etc. I just can't open the HP Printer Software from my desktop.
Any help would be greatly appreciated. Thank you!
This question was solved.
View Solution.

Hello again,
I tried the first part but it did not work.
However, the second more detailed part (with the 9 steps), appears to have worked! I now can double-click on the HP Printer icon and everthing functions as it used to previously.
I would like to take this opportunity to thank you very, very much! You have been very patient with me as a customer and very persistent and determined to find a solution. Over the course of several days you suggested various possible solutions. When something did not work, you did not give up but continued to search for a solution. You really are a very fine example of what customer service should be. You deserve a big raise! Thanks again.
Regards,
J D Sallows

Cyan ink won't print on my officejet pro 8500

Windows 7 64-bit. But printer does the same thing from my XP computer.
I get no error messages from my printer. Nothing at all has changed - but the blue has just stopped printing. no upgrades, new programs, etc. EVerything is the same as it was yesterday.
I have followed the troubleshooting document, and run thru the first 2 levels of printhead cleaning. I have no streaks anywhere, just a missing blue, even the the cartridge is 1/2 full. One day it printed, and the next day it stopped. Same paper, etc.
I have hard reset the printer, I have hard reset it with the cyan cartridge out, then put it in when I get the error msg that its missing, I've restarted my computer (it does the same thing from my other computer though, so its not the computer). I have read all the HP maintenance instructions and follow them.
Suggestions???

What is the model or product number of your printer? If you have the Officejet Pro 8500 All-In-One A909a, you can take a look at this document, which describes cleaning the printheads. How long have the ink cartridges been in the printer? The cartridges should have an expiration date on them. If they have been in a while, I would replace all of them, then begin troubleshooting.
Please let me know if this helps.
Good luck!
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Printer error with InDesign CS4

I have the Adobe Master Collection installed on Windows 7 64bit (Pruchased through MS Volume License). Before installing windows 7, the system had Windows Vista Business 64-bit installed and had the same problem, so it is not OS related. Connected directly to the computer via USB cable is an HP Design Jet 130. All programs are able to print to it without any problems including Photoshop (64bit), Adobe Acrobat, Illustrator (32bit), Excel, Word, etc. However, when trying to print a document from InDesign, I get the following error:
print driver host for 32bit applications has stopped working
After click ok, the printer selection box comes up, with the post script printer selected. When you go and try and change the printer to ANY other printer including the DJ130, I get the following error:
Printer selection failed. Restoring the previous selection.
I am still able to print documents from InDesign by saving them as a PDF and then opening them and printing them with Adobe Acrobat Pro, however, I should not have to do this, and this can become very time consuming. The printer is also shared on the network with two other computers and they have no problem printing to it from InDesign. Before I installed Windows 7, I completely un-installed the Master Collection. After Win7 was installed, I re-installed the Master Collection, and I was able to print perfectly from Adobe InDesign. It seems that one of the updates breaks it's printing capabilities with this printer, or at least on this system.
Has anyone else experienced this issue, or are there any other things that I can try to resolve this? I have 8GB of RAM in the system and don't really see switching to a 32 bit OS to be an option as I would loose the ability to use 1/2 of my memory.

I am having the exact same problem. I have Windows 7 Pro 64-bit and Design Premium CS 5.5. InDesign is the ONLY program that will not print to any printer. I get the "Printer selection failed." error every time I select any printer, even the Adobe PDF one. I have a Brother printer, an HP Plotter, and even an Oce copier/printer. InDesign gives the error no matter what printer is selected form its own list. Photoshop and Acrobat do not give me any issues, nor does any of the MS Office programs nor Autodesk softwares. It's only InDesign that fails. Reparing doesn't do anything and reinstalling every printer driver is pointless because it's only InDesign that produces the error.
Does anyone know what to do to fix this?

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer, Red color fads on 4th copy

I have an HP HP Officejet Pro 8500 Wireless All-in-One Printer, and am trying to print 75 copies of a program for our event. After the first 5-6 pages the RED in my program starts to turn magenta. I have brand new HP ink, and am printing on HP Color Injet Paper. I have renectly replaced the Black/Yellow printhead (at least 6 months ago). At first when I cleaned the printheads, I could print 2 or 3 pages showing my RED color. Then turns back to magenta. When I received the test patterns after cleaning the print heads they are all perfect with no lines.
What is going on and how can I fix it?
This question was solved.
View Solution.

Hi TM1997,
I understand you have an Officejet 8500 Wireless that is not printing red properly, it keeps turning to magenta. I'm sorry to hear this, but I will definitely do my best to help you!
As I'm sure you saw, when replacing the black and yellow printhead, that there are two printheads in the Officejet 8500 and the second one controls the magenta and cyan. I would suggest that you first have a look through this Troubleshooting Print Quality Issues document. You can also manually clean your printhead with the steps in this 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem... document.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printing problem - HP Officejet Pro 8500 Wireless All-in-One Printer - printer head?

I posted this elsewhere, but I think I posted it on the wrong Forum so I am posting it here now. I hope I did not do anything to upset anyone. I am new to this area, please forgive my clumsiness.
I have a HP Officejet Pro 8500 Wireless All-in-One Printer. I've had my printer since December 2009 and no problems. I recently bought a new laptop with Windows 7 and had to go online to find the drivers that work for my printer. Windows 7 was not compatible with this printer.
Also recently, I am having a problem with what I think may be the black printer head, but when I run diagnostic on it everything comes back saying it is fine. However the problem still exist. When printing the black color will become faded in some areas and in some lines will not only almost totally fade out, but will almost look italic.
Can you tell me if this is the printer head and does it need replacing or is there another problem?
SondraS

Are you using genuine HP cartridges and not refilled or third-party cartridges?
Print the Print Quality Diagnostic page from the setup menu/print report/ on the printer's front panel
Are there any quality issues with this page?
Although I am a HP employee, I am speaking on behalf of myself and not the company.

I can print to HP Officejet Pro 8500 - A909g but I can't scan. Won't recognize?

I have HP Officejet Pro 8500 Wireless All-in-One Printer - A909g and a Lenovo T410 lap top. I can print but my computer doesn't recognize my my 8500 to scan? I have uninstall and reinstalled the software and still nothing! I have checked with my wireless network Linksys and everything checks out. They tell me that the problem is with my HP 8500. I have hardwired to the printer and it scans okay. What must I do to wirelessly scan?
Thank you, John

I had the same problems as reported in previous posts. I reinstalled my entire system and upgraded to Windows 7, 64 bit, Ultimate. Only the priint driver would install from the Full Feature Drivers option at HP Support.
Uninstall/install print driver to no avail.
Turn printer/router/computer off/on.
Download full feature drivers from HP website. (Only print driver was downloaded.)
HP diagnostic utilities did not discover a problem.
I believe the problem had to do with the drivers accessed via the HP Support site. I downloaded from the following location: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...
Ran the Install Wizard from there and the printer/fax/scan tests. Passed all. All drivers are now installed as is the HP Solution Center.
Glad to finally be up and running!!!!

Adobe Indesign CS4 Crashing When Printing To HP OfficeJet Pro 8500

Adobe Indesign in crashing when I select print. The only printer I have is the OfficeJet Pro 8500 (A909g) I am running the latest version of OS. (OS 10.10.1) I have uninstalled Indesign and reinstalled it from my disc. There is no update to the version I loaded. (There are newer versions of Indesign and Creative Suite) I reset the printers in system preferences. I have checked Software Update to make sure I have the latest driver. I am running Indesign on my other computer using OS 10.10.1 so I doubt that is an issue. Other Adobe software prints fine. All other programs that I have print fine as far as I can tell. I have run diagnostic software without success.

Hi,
Adobe might be a better resource to check a such, as any other application work as expected as you mention.
by checking its system requirements, it seems as CS4 is incompatible with Yosemite and that may explain a such:
http://helpx.adobe.com/indesign/system-requirements.html#main_InDesign_CS4_system_requirements
As I can see only InDesign CC (2014) is compatible with Yosemite.
I would suggest trying InDesign's support communities below, there are more expertize users for a such:
https://forums.adobe.com/community/indesign
Regards,
Shlomi
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Color management with Officejet Pro 8500

I am trying to print photos with my new Officejet Pro 8500 Wireless. The photos come out dark and generally not as accurate as the Officejet 7310xi that I am replacing. Is there a way to tell the driver to let the application (or Windows) manage the color rather than the printer? This was possible with my 7310xi (and my beloved 7960 that unfortunately does not have a full-featured Vista driver).
If I want better photo printing should I just switch to a Photosmart Premium All-in-one Fax? Does it have better drivers for photo printing?

Since you had the Officejet 7310 already installed I would suggest setting the port for the 7310 driver to be the same as the Officejet Pro 8500 and use the 7310 driver. It should be compatible, and the 7310 driver provides more color controls.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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How can I fix this printer error with Samsung SCX-4300 and SCX-4521f on Windows Server 2008 R2?

I have two printers installed on Windows Server 2008 R2 (64-bit):
1. Samsung SCX-4521f
2. Samsung SCX-4300
There are two computers (Windows 7 Professional, 32-Bit) connected to this server that utilise these shared printers.
The drivers installed are as follows:
SCX-4x21_Win7_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7 3.04.96:03 Print Driver 11 Dec, 2009 12.37 MULTI LANGUAGE)
SCX-4300_Print.exe (Win 2000/XP/2003/Vista/2008/Win 7(32,64bit) 3.04.95:07 Print Driver Jan 19, 2011 53.07 MULTI LANGUAGE)
After printing documents for some time (within a 24 period) the printers no longer respond to print requests.
On the server opening "Control Panel\Hardware\Devices and Printers" shows the two printers with yellow exclamation marks.
The "SCX-4x21" printer shows the "Status" as "Needs troubleshooting" and "Printer: Error".
The "SCX-4300" printer shows the "Status" as "Needs troubleshooting".
Neither will print a test page.
Searching for new drivers automatically returns saying: "The best driver software for your device is already installed".
The error persists and nothing will print.
When double-clicking on the "SCX-4x21" printer (or going to "Control Panel\Hardware\Devices and Printers\Samsung SCX-4x21 Series") you see the following:
"Printer: Error" and "N document(s) in queue".
Clicking on either of these brings up the print queue and shows a document with the status of "Error - Printing".
As each job with an error is cancelled the next one attempts to print and also displays an error like the last.
Once all the jobs are cleared the printer information says "Printer: Ready".
Sending a "Print Test Page" sends the printer into an error state saying "Printer: Error".
With the "SCX-4300", sending a "Print Test Page" displays a bubble saying: "Toner Empty: Replace Toner".
However, I can't see any specific error messages.
How do I find out what exactly "Needs troubleshooting"?
Please can anyone advise further?

The printer (SCX-4300) has stopped again.
Since it has been stopped I have done your recommendations:
Unticked the "Enable bidirectional support" option under the "Ports" tab in the printer properties.
Set the "Interactive Services Detection" to Automatic and started it.
Unfortunately the printer did not start printing, the print jobs did not restart or delete.
I decided to check the Operational logs that we enabled.
The first job I see goes like this:
Information: Rendering job 41.
Error: The print spooler failed to delete the file C:\Windows\system32\spool\PRINTERS\00041.SHD, error code 0x2. See the event user data for context information.
Information: The print job 41 was sent through the print processor SSE1MPC on printer Samsung SCX-4300 Series, driver Samsung SCX-4300 Series, in the isolation mode 1 (0 - loaded in the spooler, 1 - loaded in shared sandbox, 2 - loaded in isolated
sandbox). Win32 error code returned by the print processor: 0x0.
Information:Printing job 41.
Information:Spooling job 41.
This job actually printed.
Other jobs printed fine with no error.
There are no other errors in the "Operational" log other than the "print spooler failed to delete" error.
Any ideas what to try now?
Update: Unticking the "Enable bidirectional support", clearing the print queue and then trying again seems to have fixed the problem for now.

Excel Printing errors with Officjet Pro 8500

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