Exchange 2010. Trying to publish Outlook Anywhere. Weird config

I currently have Outlook 2010 with OWA published behind TMG firewall. I want to not change any config on OWA (it is forms based authentication). I do not have another IP so I am not sure I can use another listener. I dont want to buy another cert. Want to
use the OWA cert for Outlook Anywhere. Do not want to use Autodiscover (in fact I need internal clients to NEVER EVER EVER EVER find Outlook Anywhere). I want it to be on a need to know basis and only work if explciit settings are manually entered on the client.
I do need to to work on external non domain joined computers (in fact that is the only place I want to use Outlook Anywhere). I did something in Powershell that basically removed Outlook Anywhere's config so thankfully my internal clients do not find it.
So what folders would I need to publish in TMG to make Outlook anywhere work (without autodiscover)? 
Any suggestions?

Hi,
We need to enable Outlook Anywhere on the Client Access server. If the OWA (mail.domain.com) has been published to the Internet, there should be a
valid and trusted SSL certificate assigned with IIS service in your Exchange server.
We can set the External Host Name to match the namespace used for External OWA URL (Https://mail.domain.com/owa):
Enable-OutlookAnywhere -Server:Server01 -ExternalHostname:mail.contoso.com -ClientAuthenticationMethod:Ntlm -SSLOffloading:$true
For more information about enable Outlook Anywhere in Exchange 2010, please refer to:
http://technet.microsoft.com/en-us/library/bb123542(v=exchg.141).aspx
Regards,
Winnie Liang
TechNet Community Support

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    Content-Type: text/xml; charset=utf-8
    Date: Mon, 25 Aug 2014 19:12:25 GMT
    Set-Cookie: X-BackEndCookie=S-1-5-21-1293235207-2459173341-1304346827-14544=u56Lnp2ejJqBypqcnsfJx5nSy8ucnNLLnJzP0sfKz8/Sy5nHmsiamZrMyZrLgYHPxtDNy9DNz87L387Gxc7Nxc3J; expires=Thu, 25-Sep-2014 00:12:26 GMT; path=/Autodiscover; secure; HttpOnly
    Server: Microsoft-IIS/8.5
    X-AspNet-Version: 4.0.30319
    X-Powered-By: ASP.NET
    Elapsed Time: 756 ms.
         Autodiscover settings for Outlook connectivity are being validated.
         The Microsoft Connectivity Analyzer validated the Outlook Autodiscover settings.
              Additional Details
         Elapsed Time: 0 ms.
         Testing RPC over HTTP connectivity to server webmail.xyz.com
         RPC over HTTP connectivity was verified successfully.
              Additional Details
         HTTP Response Headers:
    request-id: 835acf95-78b7-40ae-b232-117318d1577e
    Server: Microsoft-IIS/8.5
    WWW-Authenticate: Basic realm="webmail.xyz.com",Negotiate,NTLM
    X-Powered-By: ASP.NET
    X-FEServer: Server01
    Date: Mon, 25 Aug 2014 19:12:26 GMT
    Content-Length: 0
    Elapsed Time: 7817 ms.
              Test Steps
              Attempting to resolve the host name webmail.xyz.com in DNS.
         The host name resolved successfully.
              Additional Details
         IP addresses returned: x.x.x.x
    Elapsed Time: 107 ms.
         Testing TCP port 443 on host webmail.xyz.com to ensure it's listening and open.
         The port was opened successfully.
              Additional Details
         Elapsed Time: 180 ms.
         Testing the SSL certificate to make sure it's valid.
         The certificate passed all validation requirements.
              Additional Details
         Elapsed Time: 303 ms.
              Test Steps
              The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server webmail.xyz.com on port 443.
         The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
              Additional Details
         Remote Certificate Subject: CN=webmail.xyz.com, OU=Terms of use at www.verisign.com/rpa (c)05, Issuer: CN=VeriSign Class 3 Secure Server CA - G3, OU=Terms of use at https://www.verisign.com/rpa (c)10, OU=VeriSign Trust Network, O="VeriSign,
    Inc.", C=US.
    Elapsed Time: 224 ms.
         Validating the certificate name.
         The certificate name was validated successfully.
              Additional Details
         Host name webmail.xyz.com was found in the Certificate Subject Common name.
    Elapsed Time: 0 ms.
         Certificate trust is being validated.
         The certificate is trusted and all certificates are present in the chain.
              Test Steps
              The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=webmail.xyz.com, OU=Terms of use at www.verisign.com/rpa (c)05,
         One or more certificate chains were constructed successfully.
              Additional Details
         A total of 1 chains were built. The highest quality chain ends in root certificate CN=VeriSign Class 3 Public Primary Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For authorized use only", OU=VeriSign Trust Network, O="VeriSign,
    Inc.", C=US.
    Elapsed Time: 34 ms.
         Analyzing the certificate chains for compatibility problems with versions of Windows.
         Potential compatibility problems were identified with some versions of Windows.
              Additional Details
         The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature
    isn't enabled.
    Elapsed Time: 5 ms.
         Testing the certificate date to confirm the certificate is valid.
         Date validation passed. The certificate hasn't expired.
              Additional Details
         The certificate is valid. NotBefore = 1/3/2013 12:00:00 AM, NotAfter = 11/16/2015 11:59:59 PM
    Elapsed Time: 0 ms.
         Checking the IIS configuration for client certificate authentication.
         Client certificate authentication wasn't detected.
              Additional Details
         Accept/Require Client Certificates isn't configured.
    Elapsed Time: 298 ms.
         Testing HTTP Authentication Methods for URL https://webmail.xyz.com/rpc/[email protected]:6002.
         The HTTP authentication methods are correct.
              Additional Details
         The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic, Negotiate, NTLMHTTP Response Headers:
    request-id: 835acf95-78b7-40ae-b232-117318d1577e
    Server: Microsoft-IIS/8.5
    WWW-Authenticate: Basic realm="webmail.xyz.com",Negotiate,NTLM
    X-Powered-By: ASP.NET
    X-FEServer: Server01
    Date: Mon, 25 Aug 2014 19:12:26 GMT
    Content-Length: 0
    Elapsed Time: 296 ms.
         Attempting to ping RPC proxy webmail.xyz.com.
         RPC Proxy was pinged successfully.
              Additional Details
         Elapsed Time: 454 ms.
         Attempting to ping the MAPI Mail Store endpoint with identity: [email protected]:6001.
         The endpoint was pinged successfully.
              Additional Details
         The endpoint responded in 0 ms.
    Elapsed Time: 1007 ms.
         Testing the MAPI Address Book endpoint on the Exchange server.
         The address book endpoint was tested successfully.
              Additional Details
         Elapsed Time: 2177 ms.
              Test Steps
              Attempting to ping the MAPI Address Book endpoint with identity: [email protected]:6004.
         The endpoint was pinged successfully.
              Additional Details
         The endpoint responded in 906 ms.
    Elapsed Time: 918 ms.
         Testing the address book "Check Name" operation for user [email protected] against server [email protected].
         The test passed with some warnings encountered. Please expand the additional details.
           Tell me more about this issue and how to resolve it
              Additional Details
         The address book Bind operation returned ecNotSupported. This typically indicates that your server requires encryption. The Microsoft Connectivity Analyzer will attempt the Address Book test again with encryption.
    NSPI Status: 2147746050
    Elapsed Time: 825 ms.
         Testing the address book "Check Name" operation for user [email protected] against server [email protected].
         Check Name succeeded.
              Additional Details
         DisplayName: Test Exch1, LegDN: /o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=add423106fbb47d5bf237462f52b8dab-Test Exch1
    Elapsed Time: 433 ms.
         Testing the MAPI Referral service on the Exchange Server.
         The Referral service was tested successfully.
              Additional Details
         Elapsed Time: 1808 ms.
              Test Steps
              Attempting to ping the MAPI Referral Service endpoint with identity: [email protected]:6002.
         The endpoint was pinged successfully.
              Additional Details
         The endpoint responded in 953 ms.
    Elapsed Time: 949 ms.
         Attempting to perform referral for user /o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=add423106fbb47d5bf237462f52b8dab-Test Exch1 on server [email protected].
         We got the address book server successfully.
              Additional Details
         The server returned by the Referral service: [email protected]
    Elapsed Time: 858 ms.
         Testing the MAPI Address Book endpoint on the Exchange server.
         The address book endpoint was tested successfully.
              Additional Details
         Elapsed Time: 626 ms.
              Test Steps
              Attempting to ping the MAPI Address Book endpoint with identity: [email protected]:6004.
         The endpoint was pinged successfully.
              Additional Details
         The endpoint responded in 156 ms.
    Elapsed Time: 154 ms.
         Testing the address book "Check Name" operation for user [email protected] against server [email protected].
         Check Name succeeded.
              Additional Details
         DisplayName: Test Exch1, LegDN: /o=DOMAIN/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=add423106fbb47d5bf237462f52b8dab-Test Exch1
    Elapsed Time: 472 ms.
         Testing the MAPI Mail Store endpoint on the Exchange server.
         We successfully tested the Mail Store endpoint.
              Additional Details
         Elapsed Time: 555 ms.
              Test Steps
              Attempting to ping the MAPI Mail Store endpoint with identity: [email protected]:6001.
         The endpoint was pinged successfully.
              Additional Details
         The endpoint responded in 234 ms.
    Elapsed Time: 228 ms.
         Attempting to log on to the Mailbox.
         We were able to log on to the Mailbox.
              Additional Details
         Elapsed Time: 326 ms.

  • Exchange 2013 how to disable outlook anywhere

    Hi Team,
    I have migrated some mailboxes from Exchange 2010 to 2013. But i want to restrict some users to use outlook anywhere.
    How can i do this?
    Also, Some outlook 2010 clients are not able to open outlook after migrating to Exchange 2013. Please help.
    Thanks.
    Regards, Sunny Kewalramani.

    Hi,
    Firstly, I'm afraid that we cannot disable Outlook Anywhere for certain users only when they use OA externally. And if the property MAPIBLOCKOutlookRpcHttp of a user is set to true, the user cannot access Exchange server both internally and externally.
    Thanks,
    Angela Shi
    TechNet Community Support

  • Exchange 2013 - How to configure Outlook Anywhere with certificate based authentication?

    Hello,
    is it possible to secure Outlook Anywhere in Exchange 2013 with certficate based authentication?
    I found documentation to configure CBA for OWA and ActiveSync, but not for Outlook Anywhere.
    We would like to secure external access to the mailboxes via Outlook by using CBA.
    Thanks a lot in advance!
    Regards,
    André

    Hi,
    Let’s begin with the answer in the following thread:
    http://social.technet.microsoft.com/Forums/en-US/e4b44ff0-4416-44e6-aa78-be4c1c03f433/twofactor-authentication-outlook-anywhere-2010?forum=exchange2010
    Based on my experience, Outlook client only has the following three authentication methods:Basic, NTML, Negotiate. And for more information about Security for Outlook Anywhere, you can refer to the following article:
    http://technet.microsoft.com/en-us/library/bb430792(v=exchg.141).aspx
    If you have any question, please feel free to let me know.
    Thanks,
    If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Angela Shi
    TechNet Community Support

  • Exchange 2007 to 2013 Migration Outlook Anywhere keeps asking password

    Hi all, 
    i'm migrating an Exchange 2007 Server with all roles installed on a Windows Server 2008 R2 to 2 Exchange 2013 SP1 Servers (1 Cas and 1 Mailbox) installed on Windows Server 2012 R2.
    I installed Exchange 2007 SP3 RU13 for coexistance and everything was ok until i switched to the new 2013 CAS. 
    After that the client using Outlook Anywhere started asking for password. 
    I configured the Outlook Anywhere with these settings:
    Exchange 2007:
    OA Hostname mail.domain.com
    Client Authentication NTLM
    IISAuthenticathion Basic, NTLM
    SSL Required True
    Exchange 2013
    OA Hostname mail.domain.com
    Client Authentication NTLM (Both internal and external)
    IISAuthentication Basic, NTLM
    SSL Required True (both internal and external)
    Before switching to 2013 Cas everything works smoothly and the Outlook clients receive NTLM as HTTP Proxy authentication.
    After switching to 2013 Cas, test users migrated on 2013 Mailbox Server are ok, but Outlook users on Exchange 2007 Server get Basic as HTTP Proxy authentication and continue asking for credentials. 
    In the Exchange 2007 server i configured the host file to resolve servername and servername.domain.local with the ipv4 address to avoid issues regarding IPv6 with OA in Exchange 2007. 
    Using Microsoft Connectivity Test i receive the error "RPC Proxy can't be pinged - The remote server returned an error:
    (500) Internal Server Error"
    Any Ideas?
    Thanks for your Help

    Run this and post the result
    https://testconnectivity.microsoft.com/
    Cheers,
    Gulab Prasad
    Technology Consultant
    Blog:
    http://www.exchangeranger.com    Twitter:
      LinkedIn:
       Check out CodeTwo’s tools for Exchange admins
    Note: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

  • Exchange 2010/2013 coexistence published in TMG 2010

    Environment:
    Two Windows 2008 R2, Exchange 2010 SP3 servers, currently holding all mailboxes
    Two Windows 2012 R2, Exchange 2013 SP1 servers, setup in progress
    Two Windows 2008 R2, TMG 2010, V7.0.9193.540 publishing both Exchange 2010 servers.
    Scenario:
    I need to continue having Exchange 2010 setup in TMG as is as the mailbox migration to 2013 will take weeks if not months and I have a project requirement to have Exchange Database Availability Group (DAG) functionality for all mailboxes throughout the project,
    so 4 servers are an absolute must. So I need to add Exchange 2013 in TMG and not just replace the 2010 setup with the 2013 setup and I cannot run one 2010 and one 2013 server. 
    Questions:
    1. I currently only have 2 public IP addresses available to SMTP, mapped to the external interfaces of TMG, to allow my environment to be able receive emails on 4 Exchange servers (two 2010 and two 2013) I need to have 4 public IP addresses, is that correct?
    2. Does anyone have a good general guide/blog for doing this (setting up Exchange 2013 in TMG in a coexistance scenario)? 
    This is nice, but doesn't really approach it from a coexistance scenario:
    http://blogs.technet.com/b/exchange/archive/2012/11/21/publishing-exchange-server-2013-using-tmg.aspx
    Thanks!

    Hi Trana,
    In TMG you can use single IP address to publish multiple Web address and below are the options which you can explore.
    Hope your OWA ECP etc are Https
    You need a SSL certificate which has all the URL SAN entry of both old and new Exchange server.
    Create a listener and select the IP address (Say public IP address 195.219.x.x)
    Link the SSL certificate
    Public DNS entry
     A record , Single IP
    195.219.x.x 
    Point to           
    Owa1.exchange1.com   - Old Server
    195.219.x.x 
    Point to           
    ECP1.exchange1.com     - Old Server
    195.219.x.x 
    Point to           
    ECP2.exchange2.com      - New Server
    195.219.x.x 
    Point to           
    Owa2.exchange2.com     - New Server
    Create a Web publishing rule as below
    Old server Exchange 1
    Owa1.exchange1.com  
    ECP1.exchange1.com    
    One Web publishing Rule with all the URL added on it and link the Rule with the listener we created
    Point the Web publishing to Exchange1.com server which is old
    New server Exchange 2
     Web publishing Rule with all the URL added on it and link the Rule with the listener we created
    Point the Web publishing to Exchange2.com server which is New
    ECP2.exchange2.com     
    Owa2.exchange2.com    

  • Exchange 2013 2007 co-existence Outlook Anywhere issues

    Sorted out all other issues (apart from a SSO issue- another thread) . Activesync, autodiscover etc all working- but Outlook Anywhere does not work for Exchange 2007 external mailboxes. It does work for 2013 mailboxes internally and externally-
    and 2007 mailboxes internally.
    Exchange 2013 SP1. Exchange 2007 Sp3 RU10. Legacy namespace is in use and on certificate. Outlook Anywhere IIS Authentication is set to Basic and NTLM on both 2007 and 2013 servers.  Outlook Anywhere external client authentication is set to Basic.
    Any sugestions what to look at next?

    Tony,
    I apologize for the stupid question, but was Outlook Anywhere working on Exchange 2007 before you started the upgrade?
    When you open command prompt on Exchange 2007 and ping the Exchange 2007 internal FQDN or NetBIOS name, do you get an IPv4 address or you get the IPv6 one?
    Step by Step Screencasts and Video Tutorials

  • Mailbox Permissions Exchange 2010 forcing mailbox on outlook profile.

    Hi,
    We currently have a user that uses outlook 2010, along with exchange 2010. He currently uses two mail profiles on his outlook.
    Profile 1 & Profile 2.
    Profile 1 consists of his primary inbox. Profile 2 consists of a few shared mailboxes, along with 3 staff members.
    When we add full permissions to the user to another 3 mailboxes 2010 makes this automatically appear for the user, casuing it to show on profile 1. Is there a way to stop this auto mapping and only add them to the second mailbox?
    Thanks

    Hi,
    We can use the “-Automapping” switch in the following command:
    http://technet.microsoft.com/en-us/library/hh529943(v=exchg.141).aspx
    Thanks,
    Simon Wu
    TechNet Community Support

  • Publish Exchange 2013 OWA + Active Sync + Outlook Anywhere using TMG 2010

    We plan to publish our new Exchange 2013 SP1 servers (3 in DAG) outside corporate network using TMG 2010. I am looking for some guide how to do it in the proper way. What I found is little old and does not take into consideration Exchange 2013
    SP1
    http://blogs.technet.com/b/exchange/archive/2012/11/21/publishing-exchange-server-2013-using-tmg.aspx
    Any advice how to publish Exchange 2013 OWA using form-based authentication and how to use Kerberos Constrained Delegation?

    Hi,
    The blog below describes some scenarios about publishing Exchange. You could have a look the Scenario 2.
    Exchange publishing after TMG/UAG
    http://dizdarevic.ba/ddamirblog/?p=168
    Note: Microsoft provides third-party contact information to help you find technical support. This contact
    information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information
    Best Regards,
    Joyce
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • Exchange 2010 - Trying to Manage Email Distribution to users.

    Try and spell it out as best I can.
    System:-
    SBS Standard 2011 with Exchange Server 2010
    Several Workstation
    Current setup:-
    Distribution List (All Users)
    5 Group Members of All Users 
    All Group Members receive all emails (individual mailbox) that arrive 
    Questions:- I am looking for a setup where 2 Group Members can see all emails that arrive, but the other 3 Group Members can only see the emails from the 3 of them. Is this possible? The other 2 Group Members will have their own distribution list.
    Thanks in advance
    Peter

    There is a forum dedicated to Exchange questions where smart Exchange people hang out -
    http://social.technet.microsoft.com/Forums/en-US/home?forum=exchangesvrgeneral
    .:|:.:|:. tim

  • Exchange 2010 not 13 and outlook connection issue

    We have 2 Exchange servers in DAG w/o DAC in different sites and while creating a profile in Outlook client it is only able to see one or the other site. So I cannot have a profile for site P(rimary) and another for site S(econdary).
    So, prior to moving the mailbox affected between MailboxDB it would only allow the Outlook client to connect to site S, after moving it now it works only for site P  
    OWA works fine but if I try to add one profile for user A pointing to mail1.domain.local and in the control panel > mail > mail setup > Profiles > Show Profiles I click on add, create a new profile > name it mail1 > choose manual setup >
    and  microsoft Exchange server > in server Settings I add mail1.domain.local click on check name and it maps the account to mail2.domain.local on a remote site. 
    I may have failed to explain this issue, if so please feel free to request more info.
    I have a feeling the issue might not even be with Exchange but AD.
    Thanks for any input. 

    Hi,
    Based on your description, the server change automatically when you try to configure different Outlook profile.
    Is it always changed to mail2.domain.local when you input mail1.domain.local?
    Did this appear every time you create Outlook profile?
    Please check if the server name you set is in the site where the active database resides.
    Best regards,
    Belinda Ma
    TechNet Community Support

  • Exchange 2010 Trying to Deleting Database Mailbox(DB13), error database "DB13" has multiple copies on other servers. Must remove all copies from other servers

    Help, not sure how to proceed via Powershell or EMC.
    Thanks!!

    Hi,
    Please use this command to check the status information for copy of database “DB13”
    Get-MailboxDatabaseCopyStatus -Identity DB13
    In the name field, we will know the copy stays on which server. Then use the following command to remove these copies.
    Remove-MailboxDatabaseCopy -Identity DB13\MBX -Confirm:$False
    Use the EMC to remove a mailbox database copy:
    In the console tree, navigate to Organization Configuration > Mailbox.
    In the result pane, on the Database Management tab, select the mailbox database whose copy you want to remove.
    In the work pane, on the Database Copies tab, right-click
    the database copy that you want to remove, and then click Remove.
    Click Yes to remove the database copy.
    After removing these database copies, then try to delete this mailbox database.
    Best Regards.

  • Exchange 2010+Outlook Anywhere+Windows XP not working together

    Hello,
    We have Exchange 2010 installed on Server 2008 R2. CAS/Hub/mailbox roles on same server. Outlook Anywhere is enabled and using a Go Daddy signed certificate for OWA. Now my problem is that Windows XP (w SP3) PC's that are not located inside domain and
    shoud use Outlook Anywhere cannot connect to that service. Outlook version is 2007 SP2. On the other hand, that same user can connect from a Windows 7 pc what is also located outside domain without problems. On XP pc windows keeps asking for password repeatedly,
    on W7 pc it asks it and accepts and logs the user in and connects it to his mailbox. I have read numerous posts about this kind of issue, put so far none of them helped me. The certificate is issued to mail.domainname.ee and autodiscover.domainname.ee. The
    internal name of the server is excha.domainname.ee, external name is mail.domainname.ee. Also I used the Set-OutlookProvider cmdlet to set EXPR to msstd:mail.domainname.ee and also tried msstd:excha.domainname.ee this change did not have any effect on XP pc.
    What is wrong in XP and Outlook 2007 combination not being able to connect to Echange 2010?

    I was suffering from a very similar issue.  The one major difference for me is that I was using a wildcard ssl certificate for "*.contoso.com" which was not matching with the server name of owa.contoso.com.
    Behaviour definitely seemed to only manifest with Windows XP on the open internet (not domain joined or internal) trying to use either Outlook 2007 or 2010 to connect to our internal Exchange 2010 server via RPC over HTTPS.  Autodiscover was successful
    but user would be repeatedly prompted for their credentials but they would never match.
    The key changes that seemed to fix this for us were to make these updates -
    Set-OutlookProvider EXPR -CertPrincipalName msstd:*.contoso.com
    alternatively if you dont care whether the proxy server name exactly matches your ssl cert you can do this (not recommended) -
    Set-OutlookProvider EXPR -CertPrincipalName none
    These commands manipulate the Microsoft Exchange Proxy Settings under the Outlook Anywhere options under the connection tab of your mail profile.  In particular the field labeled "Only connect to proxy servers that have this principal name in their
    certificate"
    Also, to force RPC over HTTPS and never try and timeout on TCP/IP connection (which cannot work through the firewall) -
    Set-OutlookProvider EXPR -OutlookProviderFlags:ServerExclusiveConnect
    This should click the checkbox for "On fast networks, connect using HTTP first, then connect using TCP/IP"
    This should then allow autoconfigure to work fine when setting up your mail profile.  If you want to check the settings page you should have something that looks like this -
    Finally, please note that Autodiscover settings are updated periodically not instantly. I believe it is something like every 15m or so.  As such, make the changes above and then wait for at least 15-30mins before making any other changes. 
    I ended up chasing my tail and then some complete red-herring *seemed* to fix the problem.  It was actually something that I had changed 20mins before!

  • Exchange 2010, Outlook 2010, some clients receive "server unavailable" when logging into outlook

    We have a single exchange 2010 server running hub, cas, and mailbox as a virtual machine in VM 5. Currently on version 14.3 build 123.4 running on Server 2008 R2.  Clients connecting to this server are all running Outlook 2010 with a mix of OS between
    xp and win 7.   Domain controllers are all 2003 sp2.   We have a multi-campus environment with most users accessing across a WAN connection (mpls and metro-e).  Quota Limits of 1gig imposed on all mailboxes.   We do still
    have a Exchange 2003 server that we are completing the migration of users off of in our environment.  But all mailboxes on exchange 2010 are accessed thru Outlook 2010.  Migration from 2003 to 2010 happens only after Office 2010 is installed. 
    We are a little over 50% migrated - (~750 users, 1100 entities)
    I have some 2010 clients complaining that they receive "the server is unavailable" when launching outlook for the first time in the morning.  A second time it usually opens.  This happens for remote WAN and local LAN users.  Also,
    during the day as outlook is open, when trying to open an email or navigate between folders in the inbox they will also have outlook stop responding as it tries to contact the server.
    Monitoring the server - CPU averages 40-50% thru the day with spikes in the 75-100%.  Usually the processes that spike are Store.exe or msftefd.exe. 
    I have verified that IPV6 is disabled on the exchange server - and it doesn't exist on the 2003 DC's.  Searching for answers keeps turning up results for OOF or Outlook 2003 RPC.  Neither are the case here. 
    Would we benefit from adding a 2nd server into our environment?  If so - hub? Cas? which would be better to offload off the primary? 
    or is there a better way to handle this issue?

    Hi,
    According to your description, the issue happens on every morning. Thus, it’s mostly likely caused by that there are too many sessions bringing the performance issue.
    To confirm it, we can use performance monitor to check the following counters when Outlook works slowly:
     RPC request, RPC average latency and RPC operation/sec
    http://technet.microsoft.com/en-us/library/dd335215(v=exchg.141).aspx
    If you have any question, please feel free to let me know.
    thanks,
    Angela Shi
    TechNet Community Support

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