Exchange 2013 on-premises doesn't see Exchange Online profile pictures
Hello!
We are on an hybrid deployment with some users on Exchange 2013 on-premises and others on Exchange Online (Office 365 E3 plan). We have enabled photo sync (PhotosEnabled attribute) in the organization relationship, both on-premises and online, but while
Exchange Online users can see all profile pictures, Exchange on-premises can see only on-premises pictures.
It also looks like that online users can see only a low resolution version of on-premises users' pictures.
Do you have any idea how to troubleshoot or fix this, please?
Thanks!
... but Exchange Online doesn't copy his his-res photo to online AD. This would explain why on-premises users cannot see online photos, but vice versa works...
Hi,
Generally, if you upload a hi-res photo in Exchange Online, Exchange will automatically create a 48 pixel by 48 pixel version of that photo and update the user's thumbnailPhoto attribute. Note, however, that the reverse is not true: if
you manually update the thumbnailPhoto attribute in Active Directory, the photo in the user's Exchange 2013 mailbox will not automatically be updated.
Therefore, the user photo would be read by the following method in order:
1. The higher-resolution photo which is cached to 648 pixels by 648 pixels in Exchange Online\2013 used for Lync 2013.
2. The higher-resolution photo which is cached to 96 pixels by 96 pixels in Exchange Online\2013 used for OWA, Outlook and Lync 2013.
3. The low-resolution photo which is stored in the user’s ThumbnailPhoto attribute in Active Directory.
In your scenario, please upload a higher-resolution photo in OWA (Settings > Options > account > Edit information > photo > change) for a test Exchange Online user, wait for the photo updates in Exchange and AD. Then check whether this photo
can be viewed by other Exchange Online users and Exchange 2013 users.
Regards,
Winnie Liang
TechNet Community Support
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