Exchange 2013 SP1 Install fails on step 5 of 9: Mailbox Role: Mailbox Service

Question

We have exchange installed on a windows 2008 R2 box.
We keep getting the following error when we try to install the update:
Error:
The following error was generated when "$error.Clear(); 
          if ($RoleIsDatacenter -ne $true -and $RoleIsDatacenterDedicated -ne $true)
          if (Test-ExchangeServersWriteAccess -DomainController $RoleDomainController -ErrorAction SilentlyContinue)
          $sysMbx = $null;
          $name = "SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}";
          $dispName = "Microsoft Exchange";
          Write-ExchangeSetupLog -Info ("Retrieving mailboxes with Name=$name.");
          $mbxs = @(Get-Mailbox -Arbitration -Filter {name -eq $name} -IgnoreDefaultScope -ResultSize 1 );
          if ($mbxs.Length -eq 0)
          Write-ExchangeSetupLog -Info ("Retrieving mailbox databases on Server=$RoleFqdnOrName.");
          $dbs = @(Get-MailboxDatabase -Server:$RoleFqdnOrName -DomainController $RoleDomainController);
          if ($dbs.Length -ne 0)
          Write-ExchangeSetupLog -Info ("Retrieving users with Name=$name.");
          $arbUsers = @(Get-User -Filter {name -eq $name} -IgnoreDefaultScope -ResultSize 1);
          if ($arbUsers.Length -ne 0)
          Write-ExchangeSetupLog -Info ("Enabling mailbox $name.");
          $sysMbx = Enable-Mailbox -Arbitration -Identity $arbUsers[0] -DisplayName $dispName -database $dbs[0].Identity;
          else
          if ($mbxs[0].DisplayName -ne $dispName )
          Write-ExchangeSetupLog -Info ("Setting DisplayName=$dispName.");
          Set-Mailbox -Arbitration -Identity $mbxs[0] -DisplayName $dispName -Force;
          $sysMbx = $mbxs[0];
          # Set the Organization Capabilities needed for this mailbox
          if ($sysMbx -ne $null)
          # We need 1 GB for uploading large OAB files to the organization mailbox
          Write-ExchangeSetupLog -Info ("Setting mailbox properties.");
          set-mailbox -Arbitration -identity $sysMbx -UMGrammar:$true -OABGen:$true -GMGen:$true -ClientExtensions:$true -MailRouting:$true -MessageTracking:$true -PstProvider:$true -MaxSendSize 1GB -Force;
          else
          Write-ExchangeSetupLog -Info ("Cannot find arbitration mailbox with name=$name.");
          else
          Write-ExchangeSetupLog -Info "Skipping creating E15 System Mailbox because of insufficient permission."
        " was run: "Database is mandatory on UserMailbox.".
Error:
The following error was generated when "$error.Clear(); 
          if ($RoleIsDatacenter -ne $true -and $RoleIsDatacenterDedicated -ne $true)
          if (Test-ExchangeServersWriteAccess -DomainController $RoleDomainController -ErrorAction SilentlyContinue)
          $sysMbx = $null;
          $name = "SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}";
          $dispName = "Microsoft Exchange";
          Write-ExchangeSetupLog -Info ("Retrieving mailboxes with Name=$name.");
          $mbxs = @(Get-Mailbox -Arbitration -Filter {name -eq $name} -IgnoreDefaultScope -ResultSize 1 );
          if ($mbxs.Length -eq 0)
          Write-ExchangeSetupLog -Info ("Retrieving mailbox databases on Server=$RoleFqdnOrName.");
          $dbs = @(Get-MailboxDatabase -Server:$RoleFqdnOrName -DomainController $RoleDomainController);
          if ($dbs.Length -ne 0)
          Write-ExchangeSetupLog -Info ("Retrieving users with Name=$name.");
          $arbUsers = @(Get-User -Filter {name -eq $name} -IgnoreDefaultScope -ResultSize 1);
          if ($arbUsers.Length -ne 0)
          Write-ExchangeSetupLog -Info ("Enabling mailbox $name.");
          $sysMbx = Enable-Mailbox -Arbitration -Identity $arbUsers[0] -DisplayName $dispName -database $dbs[0].Identity;
          else
          if ($mbxs[0].DisplayName -ne $dispName )
          Write-ExchangeSetupLog -Info ("Setting DisplayName=$dispName.");
          Set-Mailbox -Arbitration -Identity $mbxs[0] -DisplayName $dispName -Force;
          $sysMbx = $mbxs[0];
          # Set the Organization Capabilities needed for this mailbox
          if ($sysMbx -ne $null)
          # We need 1 GB for uploading large OAB files to the organization mailbox
          Write-ExchangeSetupLog -Info ("Setting mailbox properties.");
          set-mailbox -Arbitration -identity $sysMbx -UMGrammar:$true -OABGen:$true -GMGen:$true -ClientExtensions:$true -MailRouting:$true -MessageTracking:$true -PstProvider:$true -MaxSendSize 1GB -Force;
          else
          Write-ExchangeSetupLog -Info ("Cannot find arbitration mailbox with name=$name.");
          else
          Write-ExchangeSetupLog -Info "Skipping creating E15 System Mailbox because of insufficient permission."
        " was run: "Database is mandatory on UserMailbox.".
Any help would be greatly appreciated!
Thanks, 
Wes

Answer 1

Hello,
Please make sure you do exchange server upgrading or a clean exchange 2013 installation. If you do a upgrading, please refer to the similar thread to assign a database to the arbitration mailbox "SystemMailbox{bb558c35-97f1-4cb9-8ff7-d53741dc928c}".
http://social.technet.microsoft.com/Forums/en-US/239cb4a6-4a07-4b9a-800c-974573bbff32/error-installing-step-12-mailbox-role-service-on-exchange-2013-cu2?forum=exchangesvrdeploy
Please make sure you have these permission "Schema Admins, Domain Admins and Enterprise Admins" to install exchange 2013 server.
If this is a clean exchange 2013 installation, please try to recreate the system mailbox to check the result.
Cara Chen
TechNet Community Support