Exchange upgraded a month ago, slight increase in ...

My local exhange was upgraded to ADSL2+ about a month to six weeks ago. Before the upgrade I was getting 7.5Meg from my old ADSL connection, I am quite close to the exchange.
Anway, now my homehub3 reckons its connecting at 20.25Meg to the cabinet but the max download I am seeing is 9.2 Meg. This was done using the BT Speed Checker and the BT Wholesale Checker. My ipprofile is 8.46Meg. The technical advice from the call centre was basically tough luck, the BT site estimates I should be getting 17Meg from my phone number. The upstream is very good, no problems there (although I guess we all wish it was faster!)
Any advice would be greatly appreciated, I have included todays stats from my router below. If there is a technical reason why I am not getting faster connection thats fine but I would have assumed being almost flat out with ADSL when it went to 2+ I would have seen a nice boost.
Line state:
Connected
Connection time:
8 days, 23:31:27
Downstream:
20.25 Mbps
Upstream:
1.183 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
2.9 dB / 5.6 dB
Line attenuation (Down/Up):
19.8 dB / 12.0 dB
Output power (Down/Up):
19.9 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
3113942 / 180
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
2864025 / 240
Error Seconds (Local/Remote):
107916 / 195
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    0 Mbps
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     Upstream Rate IP profile on your line is - 0.83 Mbps
    We were unable to identify any performance problem with your service at this time.
    It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
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