Explorer.exe, version: 6.3.9600.17667

Question

Hi
i have windows server 2012 r2 standart
and i'm having this problem:
Faulting application name: explorer.exe, version: 6.3.9600.17667, time stamp: 0x54c6f7c2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x2268
Faulting application start time: 0x01d080d29353dde6
Faulting application path: C:\Windows\explorer.exe
Faulting module path: unknown
Report Id: e3d4721c-ecc8-11e4-80df-a0481cd69169
Faulting package full name: 
Faulting package-relative application ID: 
i cannot open any management tools: Task Manager, GPedit, Computer Management and more
each time im trying to open something its crushing, i also tried to install Excel 2013 and it crushed 
after im restarting the server it seems to be fixed by it self but the problem comes back during the day 
Please advise with this problem 
Thanks

Answer 1

Hi
Since this is forum for Windows 8.1, suggestions we provide might not agreeable for Windows server system in many cases, if your need further information, I’d suggest that we post at Windows Server forum. There you can get more effective suggestion by other
experts who familiar with design of Windows Server System. Your understanding is highly appreciated.
https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver
Typically this error is because of a race condition in the Explorer.exe process, normally caused by system corruption or offending software.
Some antivirus applications and some print applications use notification balloons to display messages. These applications may cause a race condition. Therefore, the Explorer.exe process crashes. So we could check this issue under clean boot or safe mode
in Windows 8.1. If issue persists under clean boot, we could try to disable all antivirus and turn off Aero Theme (using basic theme) for good measure.
Keep your system and device driver up to date.
Fix Windows corruption errors by using the DISM or System Update Readiness tool
https://support.microsoft.com/en-us/kb/947821
Regards,
D. Wu
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