Export to pdf not visible for some users

Hi,
I exported a dashboard to pdf (Xcelsius 2008, SP2), and sent it to other users.
On my labtop the pdf works fine, but some of the users get only a blank page. They are asked if they want to run the contents of the file (so flash is working in general), but after confirming the message, the screen remains blank. The funny thing is, that these users are able to run a PPT or HTML dashboard. The problem occurs only for PDF (all of us are using Adobe Acrobat Professional 7.0).
We already deinstalled flash player plug-ins, and re-installed the plug-ins for Adobe Flash 10, both for IE and Mozilla. (But I am still not sure which plug-in is used when running the PDF??) Any of you an idea if there is an issue with PDFs Exports?
Thanks a lot,
Sonja

THIS happens to me too, I have Xcelsius 2008, running XP.
My business partner and I both can view the files in PDF WORD or PPT format if we send them back and forth to edit, but as soon as we send files outside of network, the new person, running XP or Vista, can not see the content.
PDF, word or PPT opens, but there is no content on screen.
What Gives?
Scott Olson
Texas

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