Expressing my dissatisfaction

I don't even know if I'm posting on the right site.  I went to compaq.com, but got forwarded to hp.com.
My husband bought me the compaq presario cq60-206US Notebook in Feb, 2009.  I have not been happy with it at all.  This computer gets extremely hot, shuts off at any given time, is slow as hell for a 2GB. My desktop computer is 1.43 GB Ram and blows the compaq out of the water as far as startup time and shut down....overall operation period. Right around June of this year, my adapter went out. My warranty had run out, so I wasn't able to be one of the lucky ones to just have one shipped to me.  Couldn't get the extended warranty as my husband refused to give me the receipt because he KNEW I'd return the computer and get my money back. Didn't have the money for the adapter anyway. We borrowed a friends adapter, that they had JUST paid $70.00 for. I now owe them an adapter because for some reason or another, this **bleep** computer has gone thru another one.  The ONLY reason I even still have this thing is because it was a gift from my husband for my birthday and the poor guy doesn't know **bleep** bout computers. I have one manufacturer I go through, and will NOT part ways with them. I am extremely happy with their computers. Their computers last and I have NO issues with them whatsoever....NONE !!!!!!!!  The computer I am typing this on I have had since right around,ohhhh I don't know 2003 or so ? I bought my son a computer in 2002 and fell in love with his, so when my HP desktop gave out THREE YEARS AFTER I BOUGHT IT, I switched and have not regretted it one bit.  I will NEVER own another HP computer. I probably won't even own another laptop. I personally think they are overrated.  They are a pain in the ass !!!!!
You guys need to look into the heat issue.  Computers should NOT get that hot IN TWENTY MINUTES !  You should look into why they go thru the adapters so **bleep** fast. Why a 2 GB RAM computer is slower than a 7 yr old 1.43 GB Ram computer is....Why it just shuts off whenever it wants to, why it drags...why it freezes, oh i can go on. This was a total waste of money ! And now I'm stuck with the **bleep** thng because it's not even listed in the buyback program and oh yeah.....only TWO compatible chargers, one is $70, the other is $99.  Oh yeah, you all got us but good. Word of mouth is a bitch.  Good Luck and Happy Thanksgiving.

Sorry for your troubles, this is a user to user forum.

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    I do not understand why you folks are blaming Verizon for this. Please give me a moment to explain my theory.
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  • Worst experience ever...I can't even.

    First, let me say that I am writing this review on New Year's Eve, at 8AM. This isn't what I WANT to be doing right now, but I am so upset and frustrated that this is the only way I can think of to vent and to warn others against this experience. I don't say it lightly: this is the worst experience with customer service and tech support I have EVER had- it sounds silly, but I'm on the verge of tears; that's how frustrated I am. Nobody expects great tech support or customer service (such a thing is usually a surprise), but this was a travesty. So, here's what happened, and I'll try to be objective:
    ALSO please note: While wireless capability may not be a big deal for most people, it is important for me because I don't have the option of using an ethernet cable in my home. I only have wifi.
    THE INITIAL PROBLEM:
    I have a Lenovo Y510P. It was a gift for my birthday, which is on the 26th of December. This is a brand new computer, ordered directly from Lenovo. Since I got it, after orienting myself with Windows 8, I realized the Wifi kept disconnecting. The computer said it was connected to wifi, there was no "limited connectivity", but the internet was not working. Initially, it wasn't so bad, but progressively got worse (disconnecting every 5 minutes). I assumed it was a problem with the wireless router in my home, since it has been known to be faulty, and there had been a power outage a few days ago. Now I am in Colorado on vacation with my family, and I was noticing the same problem, which nobody else was having. First I looked up the problem on Google, to avoid having to spend time on the phone. This seemed to be a common problem, although there didn't seem to be definitive fixes for it. I tried one of them, and it seemed to work until the next day, when the problem arose again. Time to call tech support.
    DAY ONE:
    I called tech support and was connected fairly quickly with a representative. I explained my problem, "Hi there. I have a Lenovo Y510P ideapad laptop, I just bought it, and it seems like the wireless isn't working. It keeps disconnecting after a few minutes. I've tried such-and-such which worked for a day, but now it has started again. When I run the windows troubleshooting, it seems to "fix" the problem for a few minutes."
    To which he replied, "Oh, Okay, Mam. I sense you are having problems with your wireless connection, is that correct?"
    A little taken aback by the scripted response, ".....Yes....you sense correctly...."
    "Oh, yes, this is a very common problem with this device. It has a very simple fix but first can I have your name and number and serial number of your device?"
    I gave him the name and number, but couldn't locate the serial number. Turns out on my device, there's no sticker on the bottom of the computer: finding the serial number requires removing the battery. At first, he didn't seem to believe me that there was no sticker. After about 10 minutes of convincing, and entertaining his attempt to locate the serial number by entering some command prompts (it didn't work) he said something along the lines of "That's okay, I'll just create a profile for this problem without the serial number, and just make sure you search for it for next time."
    Fine. It was nice he didn't make me shut the computer off just for that. On to the solution.
    I was told to go into the settings for my Intel wireless card (sorry for the lazy terminology here). Apparently, this thing has a setting where it "turns off" in order to save power, which was supposedly the root of my problem. I simply had to "uncheck" this option, and voila!
    I was very happy: I spent 20 minutes on the phone, a fairly good time for customer/tech support. My wireless was working for the rest of the day. Nice feeling.
    DAY TWO:
    Shame on me for believing it would be that easy. I turn on the computer, wireless works fine for a bit (maybe 20 minutes), then craps out again. Same problem. I double-check to make sure the settings I changed yesterday hadn't reverted. I call tech support again.
    This guy was not as nice about the lack of serial number. Whatever. He said he had to "check to make sure I had warranty, because how can I help you if I don't know you have warranty?" I understand they need the serial number, I should have gotten it in advance, but still his attitude was a bit off-putting. I laughingly said "Well, you can trust me? I've given you all the other information, surely there's a record of it?" He didn't laugh. Oops. He then instructed me to shut down the computer, under the guise that it would fix the problem...then slyly added "...And by the way, Mam, since we are shutting down your computer perhaps now you could check and see the serial number please?"
    "Ha! I figured you would say that" (I was born at night, but not last night). Fine. Nice job, tech man. We got that done. Turned the computer on. The wireless was working. He tried to pass it off as the problem being fixed, but I urged him to stay on the line, "I know it's working now but that's just the problem- I guarantee you it will shut off and I'm going to have to call back." Sure enough, it goes out again. (now, in my memory I spoke to at least 4 Tech people that day. As I review this, it occurs to me that I may be mushing two people into one, here. So it's possible I spoke to this first guy, hung up, had to call back and was connected with someone else, and it was HE whom I urged to stay on the line with me)
    This is where my memory gets foggy, because I was on the phone nearly all day with these people, entertaining their various "solutions" as they tried to figure out what was going on. It was clear that the first guy I spoke to was reading from a script or following a book or something, because more than once he would stop in the middle of giving directions and say "Hold on just one moment while I check this to make sure it's correct..."
    I kept hearing, "Okay, it should be fixed"- I made them stay on the line to double-check, and sure enough within 2 to 5 minutes it would no longer work.
    At some point in the middle of it all, he asked me what version of Windows I had, to which I said "Windows 8.1" He  said something like "Well that might be your problem since Windows 8.1 is fairly new our drivers sometimes have problems with Windows 8.1, we are still working out all the bugs however in the future these should be fixed, etc. So perhaps we will have to go back to Windows 8, since that is usually the solution to these problems"
    "Well, I mean, this device came with 8.1 installed on it."
    He seemed surprised. "No, Mam, that is very odd. These devices only come installed with Windows 8, since we know this is a common problem, they come pre-installed with Windows 8. It shouldn't have Windows 8.1."
    "Well, I could be wrong but I'm pretty sure it did..."
    "Where did you purchase your device?"
    "...From Lenovo. Directly from your website."
    "Ah, I see. Yes. Well, I see, this is very odd you see because as I said we do not ship these devices with Windows 8.1 they only come pre-installed with Windows 8 because as I explained there are some problems with Windows 8.1 which we are....blahblahblahblah"
    "But it came with....nevermind...." I dropped it. It's true, I could be mistaken. No use arguing and making a fool of myself.
    There was a lot of uninstalling and re-installing drivers and software and all that stuff. At one point, he even remotely accessed my computer with some program I had to download. There was a lot of him moving the mouse in circles and clicking on things I had already done, ugh, whatever. I keep telling myself it's okay, as long as it gets done. 
    Then he tells me there's only one more solution: OneKey Recovery. I have to run this OneKey Recovery, and that should revert the system back to how it was when I first opened it up. All my customization, any programs or files I had, will be deleted. But this should fix the problem because it will make the computer go back to Windows 8 and then they will be able to locate the exact drivers that are causing this issue. This should work, he assures me. But if not, they can either repair the device which could take a very long time and be very tedious (their words, not mine), or they can send me a brand new device and everything should work great!!! (they really seemed to want to send me a new device at this point).
    I was reluctant, especially after  having spent a couple hours making my computer work the way I want it on the first day, being told I would have to lose all that was a hard pill to swallow. I'm a curious person, so I asked this:
    "Okay. So, hypothetically, let's say I was incorrect. This computer came installed with Windows 8 on it. And now it has Windows 8.1. But I haven't installed any updates until that one time just today when you were on the phone with me, and we both established that the computer was running on 8.1 before the updates. So, my question is, how did my computer that supposedly came with Windows 8 on it, get Windows 8.1 on it? How did that happen?"
    "......I don't know, Mam." The FIRST honest answer all day.
    "Okay. Well, look, you've been helpful I know you've done your best but I would appreciate it if you would put me on with a supervisor, or someone who might be able to answer that question for me. Because that answer doesn't really convince me that this recovery thing will be of any help."
    He connects me with a supervisor. I explain everything. Then I say again, "...So, my question is: How did 8.1 get on my computer, and how do we know that this OneKey Recovery will put it back to 8. I mean, I'm looking at the system restore menu, and it only shows two items: one that took place today, and one that took place when I opened the computer on the 26th...there were no updates between them- wouldn't it show up on here?"
    Supervisor answers, with the same surprised reaction at the fact that I'm pretty sure my computer came with Windows 8.1. Something like, "Well, yes, mam I understand. That is correct that these computers only come pre-installed with Windows 8 but you see there are some updates that would not show up on this list because some updates are installed in the background, you would not know these are happening which is why when you first open a new computer they can seem to be working slow because there is a lot of stuff happening in the background. If you run OneKey Recovery this will put your computer back to the way it was originally, and it will have Windows 8 on it."
    "Okay, but if that's the case, then how do I make sure these updates don't happen again? If they're going on in the background, how do I stop them from happening?"
    "Well I'm going to give you instructions for OneKey Recovery. And you will have to change the settings immediately after starting the computer to block automatic updates. Your computer will not download any updates at all so quickly once your computer starts up you must make sure to disable that feature to allow automatic updates."
    All right. I know a little bit about computers, but not a lot. Hopefully, these guys do know a lot. And despite my reluctance, I tell myself that this supervisor gave me at least an answer, that seemed like it made sense, so who am I to tell him he's wrong? Especially when I'm not 100% sure my computer came with Windows 8.1.  I relent.
    "All right....all right, fine."
    "Great. Here are your instructions for running the OneKey Recovery, and now after 24 hours we will monitor the computer and see if it is working. As we said before if not, we will be able to send you a new device, however I am certain this should fix your problem."
    We hang up the phone. I run OneKey recovery.
    DAY TWO...PART TWO:
    I have run OneKey Recovery and, as instructed, disabled any updating, or anything that even looks like it might allow Windows to sneakily update stuff. I'm certain I have done this correctly because as I mentioned, I'm no tech genius, but I can do that much right. As soon as I launch the computer, I check something that has been bothering me, something in System Information....
    Item
    OS Name
    Value
    Microsoft Windows 8.1
    Deep breath. I connect to wireless, I open youtube up, and play a random documentary. It works for a record 30 minutes.
    My patience has worn thin.
    I call Lenovo Tech Support, and a woman answers. "Hello etc, etc. how can I help you?" My brother walks in the room and has just asked me a question, "Yes" I say to him, then back to the phone "Hi there-"
    "HELLO??" Yikes. "....Uh. Yes, Hi there, could I be transferred to your supervisor please?" I wanted to go straight to a supervisor this time. No more messing around.
    She was reluctant, and rude. In-your-face rude, not subtle. But to be fair, I was in a bad mood, so perhaps I just heard it that way. She asked if she could have my name, I gave it to her, albeit grudgingly, along with my number. She asked my reason for calling.
    "Look, could you please just transfer me to your supervisor? I understand you have to ask these questions, but I have been on the phone with tech support all day, and I hope you can understand that I  I'd rather just...bypass...this whole thing."
    "Bypass what whole thing?"
    "....The whole thing where I explain the issues I'm having to you, then have you not have answers I need, then transfer me to your supervisor, and then have to explain everything to him that I've just explained to you."
    "...Hm. Well, okay, I'm going to go look for my supervisor to find him, so I'm going to put you on hold."
    I wait impatiently for 18 minutes with music playing in my ear before I think she has just put me on hold because I was short with and, admittedly perhaps a bit rude to her. I hang up. Let's try this again. I am in the middle of calling back when my phone rings- it is tech support calling me back. This time it is a supervisor. Okay, fair enough, mean tech girl.
    I give my information and make sure this is indeed a supervisor.
    "Look. I really apologize that you have to deal with me, but please understand I have been on the phone for, quite literally, hours- I mean, at least 3 hours probably, with tech support trying to figure out this issue. (I go on to explain the problem I have with the wireless, ending with the OneKey Recovery and explaining the confusion with Windows 8 vs. Windows 8.1). So, you see, now I have two problems that are bothering me. One is that this problem still has not been fixed, and the second is that for some reason your people are telling me that there is NO POSSIBLE WAY that Windows 8.1 could have been on my computer, when in fact now we have just seen that indeed, it DID come with my computer. And I just- I just want to know WHERE this information is coming from and WHY there seems to be just, no solution at all to a problem that, with a Google search, one can find is NOT a problem that I alone am having!"
    Kudos for this guy for keeping a fairly level head. He looks something up, then he tells me this:
    "Uh, well, mam, I'm looking right here at your information, and your product, and it is showing that indeed your system has Windows 8.1"
    "...What? No- no, but- Right, I mean it has 8.1 but you're saying...what?"
    "My system is telling me that your product comes pre-installed with Windows 8.1"
    "You're sure?"
    "Yes."
    "...So WHY then, have I been told by TWO tech support agents, one of whom was supposedly a supervisor, that there is NO POSSIBLE WAY that I could have Windows 8.1 on my computer!?! When you were able to see this information, seemingly almost immediately!? I mean- I mean can you SEE who the people were that I was on the phone with because- they- I mean they TOLD me..."
    "Mam I understand your frustration, we will take care of this matter but I believe there are some devices indeed that do not come with Windows 8.1 pre-installed and earlier versions of your model, however with a quick search I was able to see that your specific product does in fact come with 8.1 pre-installed on it. Why they were not able to see this information I do not know but if that is the case that you were given incorrect information we will take care of that."
    "Well, it IS the case- it IS the case, so I really- yes, I mean, obviously they gave out wrong information that seems like it is very easy to find so that's- that's just- disappointing and YES, please DO inform them."
    I guess I'm really showing off my crazy in this post, but I'll tell myself it's for the greater good.
    We go back and forth and I'm told again that the only option is to send  a new computer, which will not have this issue. I'm upset, and a little frantic perhaps, so I give him a bit of a hard time.
    "Well, look. You tell me this is your only solution, but here's the thing, not only have I been jumping through hoops all day to try and figure out a problems, including being given incorrect information, but now you're telling me, as I've been told by other agents, that your only option is to send me a new device which you SAY will not have the same problem, but here's the thing: My device IS NEW. I got it FOUR DAYS ago. It doesn't get any newer than this- so you sending me a new device in the HOPES that it doesn't have the same "defect" Isn't really a solution! Because you can't guarantee that it won't have this problem, you're just hoping it won't, but if it DOES all you're doing is stalling until the next time I call. So my problem is that you have NO SOLUTION to this problem, which, as I've said, isn't a problem that is unique to me!"
    "Yes mam I understand your frustration but as I explained that is the only option, to send you a new device because we have exhausted all our options for fixing the problem that you have with your wireless. As I have said you can send in your device for repairs which will just mean they will change the wireless card which should also fix your problem but as I said this could take much longer and instead we can send you a brand new device which is much better and this device should not have this problem."
    I essentially repeat myself, since two can play at that game.
    He replies "I understand your concerns but as I said this is the only option we have available, so I can transfer you to our post sales department who is in charge of handling these matters and they will be able to address your concerns as I am only tech support."
    Okay, fine, pawn me off. 
    With relief, he gives me the number for the sales department, which I found a little suspicious since he said he was going to transfer me, but went out of his way to give me the number, "just in case we get disconnected". Less than a minute goes by as he is supposedly transferring me, when the phone hangs up. Now I know I seem paranoid, but I really think he did this on purpose. He didn't want to deal with me, so he gave me the sales number and hung up on me. To be fair, I was tired and annoyed, but if you read on you will see why I became increasingly suspicious. 

    DAY TWO PART THREE:
    I immediately call the sales number ( I was told (855) 253-6686, select  Option 2 then option 3). I'm put on hold. Then an automated system says "There are 17 people ahead of you. Please enter the two-digit month and two-digit day that you would like to be called back"
    Huh? That's...weird. I mean- I'm fine holding. I don't...want to be called back....
    With reservations, I enter in 1-2-3-0, the current date.
    "Please enter the two-digit hour and two-digit minute you would like to be called back."
    Now I'm paranoid. I don't want to do this. I don't know what time zone these people are in, and I don't want to enter in something, be called back a month later, and be given the excuse that "Well you entered in such-and-such, so that's when we called you" and have it blamed on a mistake that I made. I want to make sure I do this right. I'm not comfortable with it. I hang up. I call tech support. I am connected with a woman whose name is Sonia.
    I give her my information, then I explain to her, "Hi...I know this is a weird request, but please bear with me. If it's possible, I was just hoping you could connect me to your sales department. I've been on the phone with tech support all day and they told me the only solution is to send me a new computer, and then they were transferring me to the department directly but it got disconnected and when I called the number it was asking me for all this information, and I know it sounds silly but I would just feel more comfortable if you could transfer me directly."
    Sonia seems very kind, at least, she agrees to do so and says she will stay on the line with me. She's the only tech support person I spoke with who had mastered the art of SOUNDING sincere, and PRETENDING like she legitimately cared, you know, she seemed like a real person not reading off a script.
    We're on the line for maybe 2 minutes, she pops back on to let me know she is still here, and she's going to make sure they have someone available and as soon as she is connected with someone, she will transfer the call.
    5 minutes go by. She pops back on the line. "Hi there, I just checked on my computer and it seems as though the sales department has already closed."
    "What?"
    "yes, I'm showing here that this department closes at such-and-such" (I can't recall the time, but it was something like 5 or 9 or something. Regular business hours.)
    I'm tired. I'm upset.
    "I don't- I don't understand. I mean- I called them and they said there were 17 people ahead of me."
    "Yeah, I know when I was on the line it was 18. They are open during [normal business hours]."
    "That's- Look, I spoke earlier to a supervisor, he SAID he would connect me with them, and then we were disconnected- and- and now you're telling me they are closed. If that's the case I just- I don't understand why I was connected in the first place why he didn't check and NOW I'm beginning to think it was done on purpose, that he saw they were closed and rather than tell me, just hung up to avoid dealing with me because as I'm sure you can tell, I'm very frustrated and I know nobody wants to deal with an angry customer, but really now I'm- that's just- Now I'm really upset and is there anyone- anyone I can speak to, like, for complaints. You can see my case number, I don't know if you can see how many people I've spoken to today, or how long I've been on the phone..."
    "Let me double check and see if we have that number for you."
    She comes back after a moment and gives me the number for the corporate office and their address, located in North Carolina. I thank her. She again apologizes, and kudos to her for putting the effort in to act like a real apology, and then reminds me "The sales department will be open during [normal business hours] tomorrow, so you can call here in the morning and someone will be able to transfer you or just call them directly- do you have their number?"
    We hang up. I call corporate, I leave a message with my name and number, and briefly express my dissatisfaction at the fact that I've been on the phone all day, and been lied to multiple times.
    DAY THREE
    I'm ready. I call tech support, and spoke to someone named "Dexter", and asked to be transferred to the post sales department, but before doing so to please check and make sure they are open.
    He assures me he will. After a minute or so he comes back on the line, and informs me,
    "Yes, actually that department is closed and they will re-open on January the 2nd."
    "Excuse me?"
    "They are closed until January 2nd."
    "...Well, now we have a problem because I was told just last night that they would be OPEN today, during normal business hours. I mean- I've been on the phone with tech support all day yesterday, and now this is just ridiculous and surely there is SOMEONE I can speak to (I know I sound like a broken record)."
    "Yes I'm very sorry to hear that however they will be closed until January 2nd for the New Year. The department is closed."
    "Could you please put me on with your supervisor? I know you've done all you can, and I really appreciate it, but I just- I need to speak with someone who can help me out, here, and I don't know that there's anything you will be able to do,"
    "Yes, mam you have asked me to transfer you to my supervisor however he has the same information I do and he will tell you the same thing unfortunately that department is closed. I can transfer you and tell my supervisor to escalate this issue."
    "I understand that, and- yes, fine, please 'escalate' this issue, although really I don't understand why it hasn't- nevermind. Look, please just transfer me and escalate the issue and thank you."
    He does so.
    "Ted" is the supervisor. Apart from the one woman earlier, he's the rudest, however again at this point I was nearly yelling, and I get how frustrating it can be to have to deal with someone as upset as I was, when he personally had nothing to do with that initial frustration. 
    I angrily explain what has happened, and my upset at the fact that I was told by the tech department that sales would be open today, only to be informed they were closed until the 2nd.
    "Well yes mam, they are closed. It is a holiday."
    "Yes, I KNOW THAT." I explained I was sorry that he had to deal with an "an angry woman yelling into the phone first thing in the morning" but that "Please understand what I have been through, and that I don't WANT to be on the phone with tech support all day during my vacation, and that I don't WANT to be on the phone first thing in the morning on New Year's Eve, but I'm trying to get things done because Lenovo keeps telling me how this is time sensitive because they won't be able to help me after a certain amount of time despite my warranty being until 2015. But surely there is SOMEONE, SOMEWHERE I can speak to to complain, or to make a record of my complaint, or SOMETHING. Just tell me you can do SOMETHING other than speak off of a script, something to indicate you are a real person who has the ability to sympathize!"
    "Well, first of all mam, I'm sorry to interrupt (I was done talking anyway), however I think we are getting off track. First of all let me tell you that I am not speaking off of a script. Now you say it is first thing in the morning, however for me it is not first thing in the morning, it is actually almost midnight and yes as you say it is almost New Years-"
    "Where are you located that it's almost midnight!?"
    "I am in the Philippines."
    "The-? Look, look it doesn't matter- I DON'T believe I'm getting off topic and as I said, I'm AWARE it is New Year's eve, it doesn't MATTER whether it's first thing in the morning or almost midnight, the point is it is inconvenient for both of us, so I would appreciate just a little bit of HELP on your part."
    "As I said I am int he Philippines and we do not have any direct access to the sales department, as I explained to you they are closed for the holiday."
    "Yes, I understand THAT, but like I said I don't necessarily need to speak to sales at this point, I'm just...I'm just looking for SOMEONE who can help, or who is involved in customer relations, or SOMETHING."
    "Mam, do you have the number for the sales department?"
    "...Yes."
    "So why don't you call them yourself?"
    "....You told me they were closed, so obviously me calling the number isn't going to do anything to help me at all, if they're closed-"
    "Exactly, Mam, they are closed."
    "I UNDERSTAND THEY ARE CLOSED. THAT IS NOT THE ISSUE HERE! You've just instructed me to call a number that you KNOW is closed that you KNOW nobody will pick up- how is that helping me AT ALL!?"
    "Well as I explained we do not have any access to any other department. This is the technical department."
    "You don't have ANY other numbers? You have NOBODY working ANYWHERE in ALL OF LENOVO that might help?!"
    At this point, I know it's futile. I'm banging my head against a wall but I can't believe that he would be this blatantly rude to me, despite my hysteria at this point. I'm really just fishing for ANYTHING. He could have MADE UP a number, and I would have hung up and thanked him, that's how desperate I was.
    "No."
    "Fine. FINE!" Then something occurs to me.
    "Well, then, I have a question for you, does this number: (919) 294-2500 mean ANYTHING to you? Does it show up ANYWHERE in your records as ANYTHING?"
    "No."
    "Well, I was told yesterday by someone that this was the number for the corporate headquarters, or something along those lines, so you're telling me, you're SURE you don't know this number?"
    "Yes."
    "Okay, what about this address: 1009 THINKPLACE, Morrisville, NC 27560?"
    "Yes mam I believe that is the address for the...Thinkplace...corporate address."
    I sigh in frustration, "Fine. Thank you." I angrily and grudgingly add "Happy New Year" and "Thank you." again, then hang up.
    CONCLUSION
    I feel upset, I feel ignored, I feel more frustrated with a company than I ever have in my life. Something that was supposed to be a gift to me has turned into a whole ordeal. I'm disgusted.
    Sending me a replacement computer or giving my parents (who purchased the computer for me as a gift) a refund is the ABSOLUTE LEAST that Lenovo could do, after all that I have had to put up with.
    I understand I sound angry, and that's because I am. My time has been completely wasted, and honestly I'm very suspicious that should I call the sales department there will be SOME excuse given as to why that offer of free replacement with no shipping costs has expired, or is no longer valid, or maybe it is but after I send it in they will find that it was actually due to user mistreatment, etc.
    I've spent longer than a sane person probably should have (maybe I'm not sane?) typing in as much detail as I feel necessary my experience. I doubt Lenovo will even try to right this, but if they do manage to, then I will provide updates. Otherwise, I hope if there is anyone out there who has read this far, they will take this as the warning it is meant to be: If you're dealing with Lenovo, you'd better hope your product works. If not, don't waste your time like I have- call sales immediately and just get them to send you a new one from the start.
    And finally, this is a call log from my phone. Some of the shorter times were due to disconnections and being called back, etc. especially during the remote session on the computer(time listed is United States Mountain Time zone).
    LOG
    date, time, duration
    12/29/2013   9:46 AM   00:18:01
    daily total: 18:01
    12/30/2013   7:43 AM   01:08:12
    12/30/2013   8:53 AM   00:49:06 
    12/30/2013   3:00 PM   00:01:07
    12/30/2013   3:01 PM   00:14:03
    12/30/2013   3:15 PM   00:19:10
    12/30/2013   3:35 PM   00:04:15 (on hold for sales)
    12/30/2013   3:40 PM   00:18:10
    daily total: 2:54:03
    12/31/2013   7:46 AM   00:11:19
    12/31/2013   7:57 AM   00:45:29
    daily total: 00:56:48
    Total time spent on the phone: 4:08:52
    Representatives spoken to: between 8 and 11
    Problems solved: none

  • Verizon Customer Service?

    Verizon Customer Service?
    A Verizon Supervisor just told me on 1/08/2011 and I quote: “ You can't expect first class service if your only paying for coach.” and So
     I'm writing this to express my dissatisfaction with Verizon home phone and internet service, as my only recourse since I live in an area where they are the only option for this type service. My hopes are that if enough people know the kind of service that is being provided or not provided as the case my be, and of the attitude of the supervisor that I had the misfortune of contacting, That Maybe, just maybe there will be some sort of change and We can get some kind of service? Even in coach.
    First I like to let everyone know that this is not a one-time problem our service has been out 5 times in the matter of a year and a half and each time we have call for service it has been handled pretty much the same way. We pay for Life line phone service and DSL high speed internet when it is working I have no complaints the problem is when you need a trouble call, our Life line phone service was out for 10 days before a local repair tech was even contacted, he was just here and fixed the problem at the box down the street in less than 10 min he also let us know that he had been available thee entire week and was not busy he just wasn't informed that there was a problem. We called the problem with the phone in on New Years day and didn't expect anyone out then, but was told that some would be out on the 4th between 8am and 11am, well that did not happen and we waited all day before calling again. That night I call the toll free number again and was inform that they had no record of a trouble call even being placed, but that they would set it up now and that a repair person would be out on the 7th again between 8am and 11am at 1:30pm I called again, this time I was told rudely that the problem did not need a technician and would be repaired by 7pm that night. At 6:55pm I called with a friends cell phone and talked with a supervisor who apologized and assured me that someone would be at our house in the morning, guess when? Yep between 8am and 11am she also told me that she personally would follow up on the problem. Next day 8 to 11 came and went and no phone service at 1pm I called again and asked to speak with a supervisor I was placed on hold for close to an hour and when the supervisor did pickup I explained the problem and also inform him that along with being a life line it is also the contact number for my home business and he told me that it didn't mean anything and that if I had a better phone plan my service would have been repaired by now, and “ You can't expect first class service if your only paying for coach.” but would try to get someone out before 7pm or the next morning (Sunday) did not believe it but after that I did not call anymore the service was fixed at 2pm on Monday the 10th. I guess I should just be happy it was fixed, but I wanted people to know how Verizon Customer Service treats it's customers.
    Thank you,
    D mad in Lottsville, Pa.

    Dear ANYBODY at VERIZON who ACTUALLY Cares!
    I also agree that the customer service or I should extreme lack there of is your main problem. I just got off the phone with a Melissa {edited for privacy}who is a Sales Associate in Virginia. Her title is consultant. I have had so many problems with Verizon since I moved into my new home last July that I can't even count anymore the amount of times I have had to call and argue with them. They are never willing to just fix anything or help the consumer. It's always our fault or we need to call this department that's not there problem, it's a different department etc. I am so sick of this. I had my service go out probably close to a year ago and they had to come out and replace the line. I was told a temporary line was being installed and a week later they would be back to bury the line. Well they NEVER came back. I have called several times and nothing gets done. Plus I have had SOOOO many problems with my bill its like a child is handling it.  When I  moved I was suppose to have service transferred. It wasn't. The guy who had no clue what he was doing that worked for Verizon didn't transfer me he set up and brand new account all together. I even questioned him a few times about why he needed my social security number etc and told him I wasn't getting a new account that I was just transferring service. He said that he understands but that this is part of that transfer. I didn't understand that but then I don't work at Verizon(probably have more brain cells than are required for them) so I let it go. I later find out that I have two accounts open. So I owe this outrageous amount of money. I call back and get the run around. Eventually after several hours on the phone and several weeks of back and forth and research and after I called them again! I get it figured out, OR SO I THOUGHT!  So my new bill arrives and there is a huge like $350 early termination fee. Are you kidding me??? Hello I just went over this a billion times I didn't cancel your stupid service I transferred it and because the wonderful associate working for them couldn't successfully do his job, well I was suffering for it. So then I had to call to get that HUGE fee removed that I should have never been charged. WEll this took SEVERAL MONTHS to get worked out. Finally after spending countless hours on the phone and hold and being transferred and going back and forth a Supervisor agrees to take care of this and apologizes etc. Well my account apparently was placed on hold. So a few months goes by and I get no bill. I figure OK it's probably because I have a huge credit now so I don't have a bill. Well I called anyways. I was told my account is in a hold or suspended status in their system in review and that a c credit should be issued soon but it can take up to something crazy like 8-10 weeks to get resolved. I explain that I am worried because if there is a bill after all this time I don't want to one day get a huge bill in the mail. The said that I actually had a credit and that adjustments were being made to my account so there was no need to worry. Well about a month or 2 after that BAM a huge almost $500 bill shows up. SO have to call back fight with them some more and tell them what happened but at the end of the day I am still responsible for the bill as I have had the service the tell me so I still need to pay for it even though I tried dto do that ALL ALONG! So I have to come up with almost $500 plus the new months bill is getting ready to go out. Well I didn't have that kind of money right then. So I had to take my time and pay it over several months plus the new bills that were coming in on top of that each month as well. So NOTHING and I mean NOTHING but problems. Then my service gets shut off after I already called and talk to them and made and online payment. So of course it's after hours and I can't get a hold of anyone to actually talk to. Well I say screw and just make a payment to get it restored. WEll that also doesn't go smooth. Why would it right? So I spend about 2 hours trying to make a payment and restore service. I mean they shut my phone off so I can't call anyone except the number to restore service except that number does me no good because nobody is there because the office is closed. SO I try to pay online. Should be easy right? Nope go through a bunch of crap to do that and finally submit payment and get a message that my payment is unable to be applied to my account please call customer service to proceed. Well customer service is CLOSED! At this point I just can't even take it I am about to SCREAM! SOOO I finally just get back on the phone pay through the automated system where I have to receive an additional fee for paying but at this point I am so frustrated I don't care anymore(sad huh) THe next day I find out they processed my payment twice! Of course they did! Then getting the money returned and the extra fee I had to pay for paying it a second time when there system told me it wasn't paid but then they took my money anyway well that couldn't be refunded because that wasn't their fee. That's a 3rd party fee! OF COURSE IT IS!  So NOTHING but problems. SO I am trying to play catch up as usual. It's also Christmas time and I try to go on today to pay my bill. I notice my new bill just billed a week ago is almost $190. Are you kidding me? So I find a $30 fee. I call and the fee is for them shutting my service off. $30 for you to click a button and turn in back on?? Talk about being robbed! So I talk to this Melissa {edited for privacy}and try to explain my frustration etc and ask to get the fee removed. Well she takes it upon her self to not remove it. It's her judgment call and because I have a balance at the time she won't do it. She can remove it but she WONT remove it because I have a balance! GIVE ME A BREAK! All that they have done to me and put me through and they can't remove it because I have a balance?  Yea I am so over Verizon and switching services ASAP NOW! THANK YOU MELISSA {edited for privacy}FOR SUCH WONDERFUL CUSTOMER SERVICE TODAY! WAY TO MAKE YOUR CONSUMERS HAPPY AND KEEP LOYAL CUSTOMERS COMING BACK! A+ on driving them away!
    Simply put. Verizon is just out to get your money. THey don't care about thier customers and when they screw up we have to just suck it up and deal with it. We make a mistake and again we have to deal with it. I have never had my service turned off. The one time I do they can't remove the HUGE $30 restore fee! The service is restored electronically and you have to wait 4+ hours and they still charge you $30! Seriously give your customers some respect even a little would be nice! After all I been through I don't think them reversing that huge $30 fee would of killed them.

  • Why did I ever bother coming back to BT ??? Thinki...

    I decided to come back to BT from TalkTalk after experiencing poor service, no service, no support and overbilling from them. After much research and advice from relatives decided to return to BT as they at least appeared to be making an effort to improve since we were last with them......What a mistake I appear to have made! I will try to explain this giving the best timeline possible.
    Sunday 4th September - Order placed, line rental saver paid upfront, Estimated Activation date of 20th September given....so far so good, the timescale seems reasonable. I am self employed so I made sure that I was free for the 20th and no jobs accepted from clients. I was also told that I would be advised of any change to scheduled appointment.
    I should explain at this stage that the other occupant of the premises is my 85 year old mother who is hard of hearing and requires my being there for any type of engineer visit............and I cannot afford to lose money by not working !!
    Thursday 15th September - received an email advising that the modem had been despatched in readiness for the 20th September. Logged on to bt.com/trackmyorder to get the reference number for tracking purposes. On double checking the order I noticed that the Engineers visit/activation date had now changed to 23rd September without warning, no email, text or call to me as was promised by sales when ordered and paid for. A call to customer services from my mobile kept me in a queue to India for 45 minutes before being answered....explained the situation and advised them that the 23rd was no good to me as I was away on business....we'll check they said and will call you back but the 23rd now seems to be the fixed date for the Engineer visit. Guess what ? yes of course there was no call back.
    Friday 16th September - No call back or email from the customer services call centre in India all day. As I was told that the new date was 23rd September, I accepted a job from a client for the 20th September whilst desperately trying to change my business appointments on the 23rd in order to free myself up for the new date which I managed to do. Phoned customer services....India again, another 30 minutes in a queue on a mobile, to express my dissatisfaction and seek reassurance that the 23rd was now the fixed date. Was assured it was and that they would email confirmation to me.  
    Saturday 17th September - woke up to a text on my mobile from BT confirming the engineers visit for.....wait for it....... the 20th September !!!!! Phone calls to India again expressing my total annoyance and dissatisfaction at what had been done...was advised if the 23rd was not convenient they could cancel and rearrange for the next available appointment which would be the 12th October !!!! I advised the person I was dealing with that I was not prepared to wait that long for connection especially as I had paid up front for line rental and pointed out that as the customer the engineers visit should surely be agreeable and convenient to both parties.....a concept they seemed not grasp......they then asked what would be convenient to me, so I suggested the 22nd as I have the whole day free as I am working from home on that day......was told that was impossible could I give them a date in October.
    I then advised them that I was not be prepared to wait until October and if they could not offer me a date next week other than the 20th or 23rd I would be cancelling the order totally............then came the most ridiculous and totally unexpected  statement from the CS operator....."would you like me to cancel the order for you now sir " on that note I asked to be transferred to a sales operator in the UK...............
    This they duly did and was transferred to Chris who assured me he was in Lancaster (or Leicester ??).....after explaining the whole story and timeline to him he assured me he would speak to the engineers and see if the date of 22nd September could be arranged and he would email me confirmation of our conversation. I again reiterated that an October date would not be acceptable and if a mutual date could not be agreed then I would be cancelling the order.
    Guess what............................yes of course....no email !!! 
    Despite all the assurances that BT give on customer service and actual product I ask myself these questions..............Are BT still as bad as they were 10 years ago? Is offering to cancel the order for me true customer service ???
    I await the outcome of this with bated breath, but in the meantime will investigate the alternatives to BT and TalkTalk............ 
    Solved!
    Go to Solution.

    Hi SJB,
    I checked our queue but I can't see an email from you, did you send him a PM?
    He's not available today so if you sent a PM please resend your details via our "Contact us" form, which is found under the "About me" in our profile page, top-left of the page.
    Thanks,
    Stephanie
    Stephanie
    BTCare Community Manager
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • How to merge 2 (or more documents) in pages 5?

    I am using Pages 5.0.1 (and no option to go back to previous versions of pages) and created several documents which I would like to merge into one.
    Just found out how to add extra pages to a document in this new version, but now how do I copy and paste other documents to this document?
    It's not only text, but also background color, headers, titles, photo's etc. Drag and drop from the thumbnail view doesn't work. Select all and copy+paste doesn't work either (only some sections will copy & paste) Documents are to large/complicated to copy/paste every section by hand.
    I need something that copy/paste the page/document in one go.
    Does anyone have a great idea how to do this? Thanks!

    igm32
    The problem is that whilst staying with Pages '09 may be sticking with an old deadend solution, it is at least one that works and will keep you going till something better comes along. I suggest that that something better, in all probability, will not be from Apple.
    The material from Pages '09 and the other iWork suite apps is useful and can be output as .pdfs, hard print or Word .doc files.
    Moving to Pages 5 is not a solution because it is such a feature cut down .app that it fails to do the designated job and so buggy and untrustworthy that you are putting major jobs into something that are very likely to catastrophically fail further down the track.
    There are two major concerns with Pages 5.
    There are so many missing features, all awaiting Apple's reinstatement (not that it has said it will), that at best it will be a very uncertain moving beast. Will it even be compatible with itself? Over what period of time?
    Final Cut Pro X is 3 years on and still awaiting removed features and is not a direct comparison with software that was cut down to fit a simpler functionality in iOS.
    The file format is obscure, unparsable by anything else, bloated and also a moving target. It can only be opened, and that with problems, by software running on a very narrow spectrum of hardware and software.
    It can not be run on older systems than the current OSX 10.9 Mavericks, older iOS than the current iOS 7, and through a very oddball iWork for iCloud that stays in a category of its own and in perpetual beta. Forget about working with hardware that does not support any of these Systems and largely forget about the vast majority of PC users.
    For the many reasons stated above and in these forums, existing iWork users, the vast majority of users will be avoiding the new software (over 70% of them say they hate it in the App Store), so will not be partners to any transition.
    That leaves only new, naïve and non-expert users who are unaware or don't care that will use the new software. Not good company if you want a thriving software community. The companies that supplied templates and other files for the previous versions will have been stung badly and I doubt they will embrace the new version with any enthusiasm, as it works its way out of essential uselessness into a repeat of the same ambush scenario we just had.
    Lastly Mavericks itself is a problem. Because it cuts down features and excudes productive use in many areas, the take up rate has been remarkably slow, despite Apple giving it away for free. Just like Pages, Keynote and Numbers. It seems to be worth what they are charging and may even have a hidden cost of lost work. There is no financial incentive to invest in products you are giving away.
    The only hope we have of getting out of this vast mess of Apple's creation is that someone else steps into the breach.
    Microsoft has dug itself into a similar hole with Windows 8. PC users are more able to express their dissatisfaction because they are free to choose from alternatives, even with new hardware purchases. Apple's downturn in sales may be temporary or not, we will find out, but when your products are not moving as well, p!ssing off your customers is really not the way to go.
    Are you really going to put your jobs into an obscure format that, on painful experience, will sooner rather than later get trashed without notice and can't be read by anything else?
    Peter

  • Dreamweaver customer support woes...

    Hoping that someone at Adobe might actually read customer letters...
    Bill Curry
    Box 44, Port Maitland
    Nova Scotia, Canada   B0W2V0
    July 22, 2009
    Shantanu Narayen
    President and Chief Executive Officer
    Adobe Systems, Inc.
    345 Park Avenue

    San Jose, CA 95110-2704 USA
    Re: Dissatsfaction with Adobe Service
       Case 0202204015
       Case 0303346809
       Case 0202270349
       Case 0181023140
    I am writing to express my dissatisfaction with your product, your licensing structure and more particularly your customer service. 
    I am unable to run my copy of Studio MX 2004. I have attempted to install the software on my Mac Book Pro laptop, and the software returns an error code indicating it “has been activated too many times”. I can no longer run the software, and attempts to contact Adobe customer support over the last month have not yielded a response which would enable me to use the software I own, and have owned for some time. Currently this product is non-functioning and is of no use to me.
    This problem has not been resolved.
    At the same time as I tried to install this software, June 23, 2009, I called Adobe sales and was told by a customer service representative that I was eligible for an upgrade from Studio MX 2004 to a stand alone copy of Dreamweaver CS4 for the price of $199 US dollars. I agreed this would be easier than re-installing Studio MX 2004, and so placed the order on my credit card. I have since been charged $294.45 Cdn, which is the cost plus tax, shipping, duty and conversion of funds to Canadian dollars. When I received the copy of Dreamweaver CS4, I attempted to install it, the serial number returned a green checkmark, but the software then asked for the old serial number from MX 2004, and when I entered my serial number from my MX 2004 software, Dreamweaver indicated this was an invalid number. I called Adobe on July 9, 2009 and was informed that the original customer service agent had erred, and that my copy of Studio MX 2004 does not qualify for an upgrade to a stand alone product. I asked about returning the Dreamweaver product I had purchased, and was informed of your Letter of Destruction procedure, and the process to follow. I have followed your instructions to the letter.
    I have returned your product Dreamweaver CS4 via the LOD and expected repayment of monies under your return policy.  I contacted your company about returning your product but I have gotten no response regarding this issue other than the fact you have received my LOD, it has now been almost a week since this last communication.
    I have made four complaints to date through your Customer Service Portal.
    On your website you advertise a 24 hour response time.  Two of my claims
    have been open since June regarding the installation issue of the Studio MX 2004 software, and have simply been unaddressed other than to tell me to call Technical Support, which I have done with no resolution – and twice after being on hold for more than an hour I was disconnected. Two of the cases have been opened by Adobe staff in order to respond to my issues, but I have now been waiting over a month to have someone give the proper code so I might re-install my copy of Studio MX 2004. I find this a completely unsatisfactory response time.
    I have telephoned your company eight (8) times since late June.  During those
    eight calls I have been placed on hold for an unreasonable amount of time.
    During my calls I have been disconnected numerous times.
    I have called Adobe Corporate Headquarters twice.  When I called headquarters I was placed on hold each time, routed through to customer support and my problems were still not resolved.
    When I contacted your first agent, on June 23rd, they assured
    me that I would be upgraded from Studio MX 2004 to stand alone Dreamweaver CS4.
    I have since been informed that this was promised to me in error.  I expect
    that this promise be fulfilled as I am currently unable to run Studio MX 2004.
    I used to be very impressed with Adobe products having owned Photoshop 3 and
    having upgraded from PS 3 to 5 to 7 to CS 3 to CS 4.  Up until now I have had
    no complaints.  However, this experience has caused me to reconsider my
    loyalty to your products.
    While my complaints with your products are of a personal nature, my
    experience will affect the use of your product at my place of employment.
    As Director of Tri-County Regional School Board in Nova Scotia, Canada,
    and formerly as Technology Consultant for the Board, I make major decisions
    regarding software that is run in all of the English speaking elementary,
    middle and high schools in Yarmouth, Shelburne and Digby counties, Nova
    Scotia, which encompasses over 8000 students.
    The School Board currently owns hundreds of copies of Adobe products, and I personally own a 50 license copy of CS3, which I use when in-servicing staff.
    If I do not receive a prompt and satisfactory remedy from your company I
    will recommend that all of the schools under my care cease using any Adobe
    products.  I will report my experience to the Nova Scotia Department of
    Education and recommend that all schools in Nova Scotia cease using Adobe
    products. 
    As I have not yet received any response from your company about my
    complaints, I have contacted the Better Business Bureau regarding customer service issues and VISA regarding the Dreamweaver CS4 purchase and return via LOD.
    In conclusion, I am seeking the following remedies from your company:
    1.  A written apology for poor customer service
    2.  an upgrade from Studio MX 2004 to stand alone Dreamweaver CS 4
    3.  Monies owing from the return of my original purchase based on your agent’s representation in the amount of $294.45 Cdn.
    I hope that this matter can be resolved promptly and in a satisfactory
    manner.  If it is not, I will stop using any of your products and recommend
    they be pulled out of the schools in my board and throughout the province.
    I look forward to your immediate response.
    Sincerely,
    Bill Curry
    By Fax: 408-537-6000
    Cc
    Ann Lewnes
    Senior Vice President of Corporate Marketing and Communications
    Kevin Burr
    Vice President, Corporate Affairs and Communications

    Bill,
    I don't want to imply in any way that you have not been treated badly, because you have been. I hope you won't really take steps to deprive the students of your district the opportunity to learn Adobe applications which are industry standards and arguably the best available for many tasks.
    I noted that your problem started initially with an Activation issue. Did you see an option to call activation support (activate by telephone) on the error screen? I've not had to do that with Dreamweaver, but I have with InDesign, and the experience was not unpleasant at all.
    It is important to note that the activation number is a separate call center, not connected to "customer service" in any way (though it, too seems to be located in India). I think it's been about two years now since I had a problem (hard drive replacement, as I recall), and I called the number. The representative asked me for my serial number and why I needed to have my activation reset, and I was up and running again in five minutes. I've heard other customer service horror stories, but never any about the activation center. The only reason I can imagine for not receiving help with activation would be a pattern of excess activations in a short period that might be considered fraud. Is it possible you have been switching the activation between machines on a regular basis (not to commit fraud, but to allow you to work with properly licensed software in multiple locations)? Again, I don't know anything about the MX suite, but InDesign has a "soft" limit of, I believe, 20 activations before you must call and explain yourself. That counter resets automatically after a (unknown to me) period of time to allow for things like hard drive failures and system upgrades.
    Again, there is no excuse for what you have experienced, but I'm not entirely surprised by some confusion about the different licensing criteria involved with pre-acquisition Macromedia products (which I believe Studio MX would be), and post-acquisition versions. I'm not entirely sure anyone knows what is allowed, what versions can be upgraded to what other versions, etc. It's possible to find conflicting information, I think, on different pages at Adobe.com, and the rules are even muddier outside the US. I agree, though, that if a representative promises you that you are eligible for an upgrade, the company has a responsibility to provide you with a working product at the upgrade price, even if it means shipping a full retail version.
    I wish you luck.
    Peter

  • PDFMOUTLOOK addin (Outlook 2010)

    Is it just me that thinks this or are companies like Microsoft and Adobe just lazy?
    Hasn't it been clear that Outlook 2010 has been out for a long while, as well as Windows 7?
    So why won't PDFMOUTLOOK addin work with Outlook 2010?  Certainly the people at Adobe knew that Outlook 2010 was on the way.  Certainly since they touted how cool this addin was, one would think that they would have had plenty of time to develop an addin compatible with Outlook 2010.
    It's this type of lazy behavior in companies that has me frothing.  I don't think there's any excuse for it, but ultmately, it's our own fault as the consumer isn't it.
    We keep coming back to companies like Adobe and Microsoft to buy their s*** and until we don't, thus expressing our dissatisfaction with their business practices, we will keep getting screwed .. and being told .... "oh, don't worry, that addin will be available in the next major upgrade version of Adobe" ... wonderful.  And that will cost a few bucks I'm sure.
    One PissedOff Customer,
    George

    Same issue, latest version of Acrobat.
    Win7 64 system
    Acrobat X, Ver. 10.1.6
    Outlook 2010 (32bit)
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    First of all I would like to invite your attention to the forum rules of participation at the link below....
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    Now that you have read the rules of participation, you can see that this is not HP technical support, and criticizing this forum for something it was not designed to do will not get to the attention of any of the folks that work for HP.
    We on this forum are all volunteers who try to help folks resolve issues with their HP products.
    I do not work for HP,  I do not represent HP, and I am not a shareholder in the company.
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    Hrrmph.
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    Thanks for noticing, djst.
    { fyi: acronym SNAFU = Situation Normal, All Fouled Up
    well, I think we would normally say "fouled" up.
    An expression of dissatisfaction and of universal realities.}
    { and fyi = for your information, so it is ;-}
    Yes, I was referring to a non-functional, stuck, standard AMO UI, in a particular circumstance.
    I don't have many good words for it, the new AMO.
    I have several bad words I shouldn't use here, though.
    Duly filed as bug
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    ⦃ qv = Latin quod vide, "see that" ;-⦄
    As yet, hardly a stir of interest, but the bug is more fully described there.
    To be fair, although I've hit it before, I reckon it must be rare, though something could be improved about the way over-capacity is handled.
    And I thought I'd reported it before, but a search doesn't turn up a result.
    The "new" AMO is something of a bee in the bonnet for me, a regular irritation.
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    I want out. Caution to others committing. Adobe suck. Creative Cloud sucks.
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    What are you complaining about?
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    I do have the numbers given by APPLE and TNT. When I called TNT expressing my dissatisfaction, they said they have already receiving numerous complaints and they could not help. In the recent delivery, I called back the hotline on 17 Sep after they leave the note in my box, which was 5:30 p.m. and is different from the record. It took hours for me to call them from 6:30 p.m. to 7:45 p.m.. They said they can only deliver the items on 23 Sept, but then was a holiday and so they gave me another date on 25 Sep. Their explanation was that the shipment was not in warehouse so this would be the earliest time slot given.
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    14 Sep 2010 15:22:00 Hong Kong Delivery Data/time Has Changed As Requested By Sender Or Receiver
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    13 Sep 2010 17:35:53 SZ1 Shipment Collected From Sender.

  • InDesign Text Selection Shortcut

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    Many thanks,
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    it's not 1995.
    it's 2015.
    so really, i am saying that i give the industry of software development, as a whole, a C- for their contributions to humanity over the last 20 years.
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    this highlighting issue may seem small -- but it's really just another straw on this camel's back.
    obtuse user interface programming won't break my back - but i will express my dissatisfaction clearly -- and i am willing to provide solutions as well.
    frankly, in this return to tech for me -- i'd enjoy providing end user advocacy services to a few companies -- including adobe.
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    With all due respect, the solutions/answers that are being posted are extremely "techy" for the layman. Come On! This isn't Final Cut Pro. Furthermore, the bottom line answer is - you can't import .mov files. Earlier versions of iMovie were much more user friendly and allowed you to accomplish this task. I know that I had no problems dragging a .mov file to the clip window in earlier versions of iMovie. Why is this now such a problem? This is a major oversight in Apple's development of iMovie that needs to be resolved.
    I believe that it's truly unacceptable to require loyal Apple users to revert back to earlier versions of iMovie to accomplish this task.
    I demand that Apple get on this and fix it!

    With all due respect, the solutions/answers that are being posted are extremely "techy" for the layman.
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    This is a major oversight in Apple's development of iMovie that needs to be resolved... I believe that it's truly unacceptable to require loyal Apple users to revert back to earlier versions of iMovie to accomplish this task... I demand that Apple get on this and fix it!
    You consider this an "oversight." That's your opinion. I disagree and firmly believe the application does what they wanted it to do. But this is beside the point. There is no "reverting back to earlier versions of iMovie" since the iMovie '08 application is not an update or upgrade of any previous "version" but rather a totally new editing concept with all new code and a totally different look that "just happens to share the iMovie name." This is also not the forum to use to "demand" changes to an Apple product. Use the application's built-in "Provide iMovie Feedback" menu option to access the official form in which you may express your dissatisfaction, submit an enhancement request, or make a "bug report."
    I personally prefer the ability to edit multiple forms of content within a single project but if you don't, you could always request a compromise of sorts. To wit, you could simply request that an additional import module be added which allows users be given the option to designate a specific project format (e.g., DV, AIC, M-JPEG, Photo-JPEG, MPEG-4, or H.264) and have any content not already in that compression format be automatically converted to that format in much the same manner as the current version of iMovie HD does. However, this does seem to defeat the purpose of being able to do "native" edits in multiple formats within a single project and I suspect you will likely then complain about the time it takes to convert to some of the format choices or object to the default settings employed for QT file level conversion.

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