Extension can not be installed requires Illustrator version in range of 15 and 15.9

This extension can not be installed, it requires Illustrator version in range of inclusively between 15.0 and 15.9.
Some of our customers are experiencing this error message while attemtping to install Illustrator CC using Extension Manager CC.
This seems to be an issue on OSX Mavericks.
Please let us know what can be done to remedy this problem.
Thank you.

Hi Carl, this extension was built with Extension Builder 2.1 and the mxi file is automatically generated.
It is supposed to support CS5 through CC versions.
mxi file has the following entries:
<products>
<product maxversion="15.9" name="Illustrator" primary="true" version="15.0"/>
<product familyname="Illustrator" maxversion="17.9" primary="true" version="16.0"/>
</products>
Also, this extension has been working in Creative Cloud ever since CC came out, and only recently did we start having issues.
Is it possible that there is an issue with the latest update to Extension Manager?
Please advise.
Best,
Dmitriy

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