Extension Socket not working after Openreach Visit...

Question

Hi folks, first post here.
The master socket in my home is a line box. I have one extension socket wired into it, not plugged. I only use the extension socket as the master socket (which was installed in a previous occupants time) is not conveniently located for my needs. Plugged into the extension socket is a filter for my broadband and telephone, that's it.
This arrangement has been working fine for years now until Tuesday 26th March 2013 when I reported online that I was not getting a dailling tone. Before doing so I established that the problem did not lie in the extension socket by taking off the lower cover of the master socket and plugging my phone in the test socket. The result was the same, no dial tone.
Wednesday morning an openreach engineer called to say that the fault had been outside and was now fixed but he needed to come into to take the call divert off. I had opted for the call divert to my mobile when I reported the fault online. He proceeded to take both the bottom and top cover off the master socket, did something and then put them back together again. He then took my telephone and keyed in a code to take the call divert off and then left saying everything was fine. Later that day I went to make a telephone call and the line was dead, no dialling tone again. So I plugged my phone into the master socket and found that I had a dialling tone there. I rang BT to tell them of my experience and the operative said that because the fault was after the master socket I would liable to a charge of £99 I told told the operative that it was not my fault and that I should not have to pay. I then asked to speak to the engineer and discovered that Openreach were contractors and that it would not be possible as the operative did not have a number for openreach. How absolutely riduculous, can someone advise please? Thanks  
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Answer 1

sounds like engineer has dislodged one of your extension wires in the master socket.  if you take the bottom half of master off and make sure your 2 extension wires which should be connected to the back of the front plate to terminals 2 & 5.  just make sure they are connected and tightly secured and extension socket should work
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