External DB [SecurID.dll]: Failed to load 'aceclnt.dll'

Question

Hi all,
ACS refuse to start, possibly after windows 2000 upgrade. The error message in the csauth log is :
ADMN 05/05/2006 08:42:11 E 0360 1824 External DB [SecurID.dll]: Failed to load 'aceclnt.dll'
ADMN 05/05/2006 08:42:11 E 0547 1824 AuthenLoadLibrary: DLL for RSA SecurID Token Server initialization function failed
ADMN 05/05/2006 08:42:11 E 0028 1824 Exception trapped at D:\ccData\snapViews\Snap_rgoren_matis-build11@ismg_israel_acs@ACS-B-394\ismg_israel_acs\Acs\DZAuth\authentication_common.c:631 [Exception trapped in AuthenLoadSupplier]
I have try to suppress windows update, but the problem is always here, this services refuses to start :
* csradius
* cstacas
* csadmin
* csauth
Any ideas ??

Answer 1

Hmm, the exception definately shouldnt happen - no matter what else may have occurred on your machine.
Have you ever used the RSA authenticator? The aceclnt.dll is supplied by RSA and installed into system32 when you install the RSA client tools CD.
If yes, its possible the OS upgrade managed to nuke the DLL accidentally. ALthough the error message "Failed to load aceclnt.dll" is actually quite normal. I get this and dont have RSA support installed.
I think this will require a call to the TAC as you probably need a developer to track the crash... the sort thing I used to do!
Darran