External RAID now empty?

I have a Promise Pegasus R6 Thunderbolt RAID. It has been running flawlessly for almost 2 years.
Yesterday, it wiped itself and I'm still trying to put the pieces together of what happened. I called Promise, they checked the logs and told me nothing was out of the ordinary with the RAID. There were no events or drive failures or initializations.
The RAID (6) was one giant volume of 8TB. Running on a Mac Mini, late 2011 with Mountain Lion. The volume was running HFS+.
Events of the day:
- I had cancelled a copy of a 500M file to the RAID from another workstaiton. And it hung on my workstation trying to close out.
- I installed updates to the server for the latest iTunes, etc software updates but had not yet rebooted.
- Next thing I know, my volume was EMPTY, showing 8TB free.
The log files show many of these events: Oct 23 14:28:44 xxxx fseventsd[41]: disk logger: failed to open output file /Volumes/data/.fseventsd/0000000036591100 (No such file or directory). mount point /Volumes/data/.fseventsd 
It is as if the HFS catalog was erased. I'm currently using some recovery software to grab files (which is recovering the files unnamed, individually --ugh). But I'm still trying to figure out what happened? Is this something I should open a case on with Apple? What else can I look at to troubleshoot?

Short answer: no. Pegasus was nice, but found zero info in the logs -- this seemed to purely be a file system problem.
Fortunately I had backups of *most* of my data via CrashPlan. I was also able to recover a large portion of data using a recovery tool (I tried 4 different apps with the exact same results, ie: Disk Warrior and UFS Explorer) and dumped those unnamed files onto some new disks, I then used an app called Gemini to find/remove duplicates. Then I manually went through a few hundred files and renamed them. It sucked.
I was never able to find a root cause either. About the closest thing I could come up with is that Mac's file system is unstable when it's near full (I was floating at around 93% at the time).
So now I have a Linux file server in addition to my Mac Mini server and I use Bittorrent Sync to keep all of the files duplicated between the two and for the critical data I also back that up with CrashPlan. (I moved to the Mac Mini & Pegasus RAID after a Dell hardware Raid5 crash lost *everything* -- was running Linux and XFS on that one.)
Lessons learned:
1 - Your RAID will eventually/inevitably fail. So keep backups and maybe use replication.
2 - Keep your Mac disks below 90% usage for safety sake. (I read this in a few places, though it does seem anecdotal.)
3 - Just spend the money now to improve your solution because losing data and renaming files costs a lot of time.
4 - Mac is a great desktop but a pretty lousy server.
Best of luck in your recovery.

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    http://www.apple.com/itunes/download/
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    Message was edited by: Phillip Roh

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    Message was edited by: dupsta

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