External Unique ID VS Contact ID (Row ID)

We're using Web Services to load contacts and opportunities into CRM. Contacts have an External Unique ID. We also create new contacts / opportunities from the user interface as well. I first noticed while testing in Analytics I get a different behavior for the opportunities created online than the ones that are loaded with an External System ID. When I am under Opportunity History (and adding Contact info such as Prov/State and Country), the opportunities entered online are showing in the metrics but not the ones that were loaded using the External Unique ID. I need metrics on # Opp created for specific Campaign name and have counts based on Country and Province (for imported opportunities from other systems as well as opportunities enter using the application).
Also, on the application, when Opportunity is related to the Contact using the Primary Contact ID (i.e. record entered on line), I can see the opportunity displayed when I am on the contact screen. But not when it is related to Contact using the External ID (when using Web Services).
It is a big issue for us at the moment as we are trying to produce metrics for marteking campaigns based on markets, and we cannot for some reason have all records accounted for in the same report.
Are we having an integration issue here or should we change something in the settings to be able to report on all records? I know that it is suggested that records that do not have an External Unique ID to be defaulted to Row_id. I think that this is a good idea (not sure where to go to set this default) but I don't think that this would change the fact that our opportunities loaded using external unique id are not being "attached" using Primay contact ID which seems to be needed for Analytics to get the metrics on these opportunities.
Would there be any recommendations on how to correct this issue? It is not a visibility issue. Both the user used to enter contacts/opps and myself are Admins.
Thanks.

Hi,
Firstly be careful in reporting with the data model, in some subject areas adding Account/Contact information to your report will drop records in your report if no Account/Contact record has been added against that Opportunity. I would build a report which has Opportunity.Row Id and Opportunity.External ID and run this on it's own. This will verify that all your Opportunities are in fact loaded. Then if you add Contact Id to your report and records are dropped there is your problem.
I would then check to see what's going on with your web service. Import an Opportunity (using the wizard) and Associate a Contact to Opportunity (Using the Primary Contact Id) in the import. Check this record in the application and ensure the Contact is associated as you would expect, then run the above report and check the record exists. I would then repeat this for your web service, it could be the web service isn't associating Contacts correctly.
I don't think it's the External ID's causing you issues here.. as a general rule of thumb I ensure all Accounts, Contacts, Opportunities, Leads have External ID's. This is especially if you're doing a Marketing deployment as records are much easier to segment and re-import against using the wizard. Also, you'll find without External ID's you can't import certain record types against campaigns and through the application. I default the External ID's based on the Row ID for these records and update those which are currently blank (unless you have an external system field). Try that and let me know...
Thanks
Oli @ Innoveer

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user10566312 wrote:
I have a source table which has data in the following format;
CON_ADDR_ID START_DAY START_TM END_TM
1-GU-798     Tuesday     1/1/1980 8:00:00 AM     1/1/1980 5:00:00 PM
1-GU-798     Thursday     1/1/1980 7:00:00 AM     1/1/1980 4:00:00 PM
I need to concatenate fields start_day, start_tm, end_tm for same con_addr
For example for the above the output should be *&tu=480,1020 &th=480,1020*.
Logic:-
1. Convert time into minutes
Start time in mins = 8 hrs = 480 mins
End time in mins = 17 hrs =1020 mins
Start time in mins = 7 hrs = 420 mins
End time in mins = 16 hrs = 960 mins
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Wrote file afiedt.buf
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External Unique ID VS Contact ID (Row ID)

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