Extra emails using SO_NEW_DOCUMENT_ATT_SEND_API1.

Hello,
I have a requirement to send Purchase order email to a group of people besides the vendor.
I set the configuration to send the first email to the vendor and it is working fine.
I would like to use SO_NEW_DOCUMENT_ATT_SEND_API1 to send the SAME EMAIL to a group of persons but I am not sure where to read the information of the already generated email to populate the FM.
I saw some code in the forum to read the form and send it with SO_NEW_DOCUMENT_ATT_SEND_API1, but I could not find where you enter the Purchase Order number to generate the form in base of it.
Could anybody help me to understand how to populate SO_NEW_DOCUMENT_ATT_SEND_API1 with the information of the already generated email?
Thank you.
Monica.

Hi Chandra,
Thank you for your answer.
I did a little more research and realized that the email sent is not stored. This takes me to the option of emailing a SAPscript form with my PO.
I found some code in the forum to email a SAPscript but I do see where you enter the PO number or the reference to it.
Do you know?
Monica.

Similar Messages

CC field in email using SO_NEW_DOCUMENT_ATT_SEND_API1

Hi,
im using FM SO_NEW_DOCUMENT_ATT_SEND_API1 to send email and it works fine. my problem is i dont know how to fill the 'CC' field of my email, im using MS Outlook by the way.
thanks for your support!

hi Jesus,
do this way ..
You need to give copy = 'X' for the parameter you are passing.
For eg..
i.e,
itab-receiver = '[email protected]'.
itab-express = 'X'.
itab-copy = ''.
itab-rec_type = 'U'. "Internet address
APPEND itab.
itab-receiver = '[email protected]'.
itab-express = 'X'.
itab-copy = 'X'.
itab-rec_type = 'U'. "Internet address
APPEND itab.
*itab-copy = 'X'.
*append itab.
call function 'SO_NEW_DOCUMENT_ATT_SEND_API1'
tables
receivers = itab
Message was edited by:
Santosh Kumar Patha

Regarding EMAIL in inbox using SO_NEW_DOCUMENT_ATT_SEND_API1

HI all,
I am using SO_NEW_DOCUMENT_ATT_SEND_API1 module to sent emails on external email IDs.Can anyone guide me if this function module also sends email to SAP inbox correspoding to email addrees on which email is sent?
Also guide me how to send doc to sap inbox of these email adrees using SO_NEW_DOCUMENT_ATT_SEND_API1.
Thanks.

Hi,
Yes you can even send mails to the SAp inbox, by simply setting the receiver type as B in the RECEIVERS tables parameter.
Regards
Pavan

Sending mails to UWL using SO_NEW_DOCUMENT_ATT_SEND_API1 function module

Hi all,
is it possible to view mails send using SO_NEW_DOCUMENT_ATT_SEND_API1 function module to UWL?
I am receving emails in my SAP Inbox.
Please guide.
thanks.

Hi,
You can only get the SAP mails into UWL notification tab with the Sonic connector (well of course with some custom development everything is possible).
One trick to get the workflow for sending "mails" to UWL is to NOT use email sending step, but instead use a decision step in the workflow and send this work item to the user. The decision step can include the same message as the email, and have onl one option "Confirm" (or whatever). These you can easily display in UWL since they are normal work items.
Regards,
Karri

Mails in UWL using SO_NEW_DOCUMENT_ATT_SEND_API1

Hi all,
is it possible to view mails send using SO_NEW_DOCUMENT_ATT_SEND_API1 function module to UWL?
I am receving emails in my SAP Inbox.
Please guide.
thanks.

I believe you can use SONiC. You might want to do some research on that.

Sending Carbon Copy using SO_NEW_DOCUMENT_ATT_SEND_API1

Hello,
I am using SO_NEW_DOCUMENT_ATT_SEND_API1' to send out email letting people know a direct deposit has been posted to their bank. My problem is that the Acct department wants a carbon copy sent to their email address for each email that is sent. Looking at this function, there is a line called
RECEIVERS = IT_RECLIST. When I take this thru debug, I see IT_RECLIST defined as TYPE TABLE OF SOMLRECI1. When I see the fields in IT_RECLIST, there is a field called copy, I assume I set this flag = 'X' to let the function know I want a carbon copy, correct? Also, I am confused as to where the carbon copy email address would go, because all I see is a field called RECEIVER that is holding the recipients email. Can you guys set me straight here?

u can't send a carbon copy...instead while sending the email, the same can be sent to 2 or more people at a time. Add the email address to the existing list and it will trigger same email to the department.

Send email through SO_NEW_DOCUMENT_ATT_SEND_API1 with PDF attachement of smartforms.

Hi,
I am converting a smartform to PDF and then sending it as an attachment to email using FM SO_NEW_DOCUMENT_ATT_SEND_API1.
But I am getting this error. 'Error calling FM <SBCOMS_SEND_REQUEST_CREATE> in <SO_DOCUMENT_SEND_API1> with SY-SUBRC <1>'
I am passing below entries to packaging list table.
Packing list for Email Text
        ls_packing_list-head_start = 1.
        ls_packing_list-head_num   = 1.
        ls_packing_list-body_start = 1.
        ls_packing_list-doc_type   = 'RAW'.
Packing list for PDF
        ls_packing_list-transf_bin = 'X'
        ls_packing_list-head_start = 1.
        ls_packing_list-head_num   = 1.
        ls_packing_list-body_start = 1.
        ls_packing_list-doc_type   = 'PDF'.
Please let me know if I am missing anything.
Regards,
Nishant

Hi Nishant,
               Please refer my below code last week only i have implemented this logic.
call function 'CONVERT_OTF'
     exporting
       format                = 'PDF'
       max_linewidth         = 132
     importing
       bin_filesize          = w_bin_filesize
     tables
       otf                   = t_otf
       lines                 = t_pdf_tab
     exceptions
       err_max_linewidth     = 1
       err_format            = 2
       err_conv_not_possible = 3
       err_bad_otf           = 4.
pdf_output[] = t_pdf_tab[].
loop at pdf_output.
     translate pdf_output using ' ~'.
     concatenate gd_buffer pdf_output into gd_buffer.
   endloop.
   translate gd_buffer using '~ '.
   do.
     it_mess_att = gd_buffer.
     append it_mess_att.
     shift gd_buffer left by 255 places.
     if gd_buffer is initial.
       exit.
     endif.
   enddo.
   ld_email   = p_email.
   ld_mtitle = p_mtitle.
   ld_format              = p_format.
   ld_attdescription      = p_attdescription.
   ld_attfilename         = p_filename.
   ld_sender_address      = p_sender_address.
   ld_sender_address_type = p_sender_addres_type.
*#Fill the document data.
   w_doc_data-doc_size = 1.
*#Populate the subject/generic message attributes
   w_doc_data-obj_langu = sy-langu.
   w_doc_data-obj_name = 'SAPRPT'.
   w_doc_data-obj_descr = ld_mtitle .
   w_doc_data-sensitivty = 'F'.
*#Fill the document data and get size of attachment
   clear w_doc_data.
   read table it_attach index w_cnt.
   w_doc_data-doc_size =
      ( w_cnt - 1 ) * 255 + strlen( it_attach ).
   w_doc_data-obj_langu = sy-langu.
   w_doc_data-obj_name   = 'SAPRPT'.
   w_doc_data-obj_descr = ld_mtitle.
   w_doc_data-sensitivty = 'F'.
   clear t_attachment.
   refresh t_attachment.
   free t_attachment.
   t_attachment[] = it_attach[].
clear it_attach[].
refresh it_attach[].
free it_attach[].
*#Describe the body of the message
   clear t_packing_list.
   refresh t_packing_list.
   t_packing_list-transf_bin = space.
   t_packing_list-head_start = 1.
   t_packing_list-head_num = 0.
   t_packing_list-body_start = 1.
   describe table it_message lines t_packing_list-body_num.
   t_packing_list-doc_type = 'RAW'.
   append t_packing_list.
*#Create attachment notification
   t_packing_list-transf_bin = 'X'.
   t_packing_list-head_start = 1.
   t_packing_list-head_num   = 1.
   t_packing_list-body_start = 1.
   describe table t_attachment lines t_packing_list-body_num.
   t_packing_list-doc_type   = ld_format.
   t_packing_list-obj_descr = ld_attdescription.
   t_packing_list-obj_name   = ld_attfilename.
   t_packing_list-doc_size   = t_packing_list-body_num * 255.
   append t_packing_list.
*#Add the recipients email address
   clear t_receivers.
   refresh t_receivers.
   free t_receivers.
   clear : email.
   select single usrid_long into email from pa0105 where pernr = wa_pernr-pernr
     and subty = '0010' and seqnr = ''.
   t_receivers-receiver = email.
   t_receivers-rec_type = 'U'.
   t_receivers-com_type = 'INT'.
   t_receivers-notif_del = 'X'.
   t_receivers-notif_ndel = 'X'.
   append t_receivers.
   ld_sender_address = 'HRD1'.
   ld_sender_address_type = 'B'.
   call function 'SO_DOCUMENT_SEND_API1'
        exporting
             document_data              = w_doc_data
             put_in_outbox              = 'X'
             sender_address             = ld_sender_address
             sender_address_type        = ld_sender_address_type
             commit_work                = 'X'
        importing
             sent_to_all                = w_sent_all
        tables
             packing_list               = t_packing_list
             contents_bin               = t_attachment
             contents_txt               = it_message
             receivers                  = t_receivers
        exceptions
             too_many_receivers         = 1
             document_not_sent          = 2
             document_type_not_exist    = 3
             operation_no_authorization = 4
             parameter_error            = 5
             x_error                    = 6
             enqueue_error              = 7
             others                     = 8.
*#Populate zerror return code
   ld_error = sy-subrc.
*#Populate zreceiver return code
   loop at t_receivers.
     ld_receiver = t_receivers-retrn_code.
   endloop.
check it and Revert back .
Regards,
Thangam.P

HT5312 What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad. I answered those questions stupidly and I did not pay attention. And that extra email? I don't have a cl

What the ****? I don't remember my **** security answers and I just put $35 on my iTunes account and I am not able to buy anything! I'm so mad! I anwered those questions stupidly and I did not pay attention. And that extra email? I don't have a clue. I am seething and desperate. & I refuse to create a new account with all that mula on the line.

If you don't have a rescue email address, or you don't know what it is (you won't be able to add/view it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

Inbound Email using SAP ECC5

Hi Folks,
I have a customer who would like to put in place a process for sending a pdf file from within SAP to an external email address (Easy, using SO_NEW_DOCUMENT_ATT_SEND_API1!). The customers also want to check once an email has been returned (not so easy) and, to my knowledge, they are not using workflow, XI, or web-dynpro.
So can anyone tell me, is there an RFC or BAPI that can be used to interrogate an external inbox (say in MS Office), and if there is an email, to read the details into an internal table for analysis. Similarly, if the process cannot be done in one step, is there a process which can be executed from within SAP to send the emails from MS Office to a SAPOffice email address for analysis (and if so, which RFC/BAPI to use in this scenario to read the SAPOffice email address)?
Thanks in advance - useful suggestions will be rewarded.
Cheers,
Steve

Hi Steve,
Check below thread. May help you.
SAP Inbound email related query (from Outlook to SAP)
Regards,
Atish

Cant create extra email mailbox in home broadband account

I cannot create extra mailboxes. In MyAccount it says "Want to add or close a mailbox?To open a new mailbox or close an existing mailbox, log in to My BigPond. You'll be able to do this in My Account soon. If you closed a mailbox in the last 6 months, you'll be able to reactivate it by logging into webmail using the username and password of that email account. If you closed it more than 6 months ago, you won't be able to reactivate the account. Instead, create a new mailbox." But when I go to MyBigpond there is no icon for creating extra email mailboxes. Any idea how I can do it?

Good morningPlease try this link: http://go.bigpond.com/services/email/additional-mailboxes/Have a great day...

Loss of sending email using WIFI

As of this morning 8-20-08, after updating to 2.02, I no longer am able to send emails using my own wireless network. Previously this was no problem. Neither Fido or Apple have any idea of what I am talking about. Fido washed their hands as they do not support WIFI. How convenient, they sell the phone and charge for the service but do not support it. Videotron, my ISP, thinks the issue is my wireless router but I can send via gmail so that's out. I resovled the problem by configuring my accounts to use my gmail smtp server as a second option and now the spinning wheel is short lived and messages are sent.
I'm sorry to say that I had fallen for all the hype about Apple but truth is they are but a Microsoft wannabe.
Disinchanted

So here's the wierd thing.
I was having the same problems. Set up SMTP for Videotron when at home using relais.videotron.ca SMTP with no authenticationon port 25 & all was good in the world. However when I went out, bang. Nothing. Couldn't send a mail for love nor money.
Thought aboutit & changed settings to use relais.videotron.ca SMTP, but this time using authentication of vltl** / password credentials with no SSL (Videotron doesn't use SSL) and again everything was fine. Of course, when I got home again, bang. Everything fell over & no more mail sending foe me!
So I figure, when I'm at home I'm on my trusted network at port 25, I don't need authentication and all is good, but when I'm out i'm seen as potential SPAM by port 25 on videotron & get blocked.
Tried using port 587 instead when for both home & mobile but had no luck either.
Then a strange thing happened. I'd resolved to having to set up 2 SMTP servers on my iPhone & switching between the two based on where I was. Pain in the a**, but there's always a trade off for early adopter technology So I set up my primary SMTP to use port 25 with no authentication, and a secondary server to use the same relais.videotron.ca outgoing server, but this time WITH authentication using vltl** \ password credentials.
After a walk to the shop when I'd been on my secondary SMTP server (successfully sending & recieving) I came home & inadvertantly forgot to swith back to my primary SMTP. Recieved a mail & then responded with no problem!
Net result, I now have a permanently switced off primary server & a permanently switched on secondary server which uses relais.videotron.ca details with vltl** \ password authentication credentials active (like I did on my old silver iPhone) & all is good in the world, both at home & out mobile, both for sending & recieving!
Will field test some more tomorrow but it may be a 2.0.2 bug where ther primary server details fcuk up whereas the secondary server details are stable.
So long as it works, who cares!
Jof

Reg: sending an email using report server

Hi,
i am using the below code to send an email using the report server.
When send button Click:
DECLARE
PL_ID ParamList;
repid REPORT_OBJECT;
v_rep varchar2(100);
rep_status varchar2(20);
l_host_name varchar2(50);
l_port_num varchar2(10);
l_server_name varchar2(50);
l_month_name varchar2(20);
l_from varchar2(50);
l_to varchar2(50);
l_cc varchar2(50);
l_property varchar2(1000);
l_sub_out varchar2(200);
l_sub varchar2(400);
L_BODY VARCHAR2(1000);
l_email_dir varchar2(50);
BEGIN
l_sub:=:block1.number||' '||replace(replace(:block1.desc,'&','ampersand'),'''','$quote');
if length(l_sub) >150 then
l_sub_out:=substr(l_sub,0,150);
else
l_sub_out:=l_sub;
end if;
l_host_name := (i used my host ip address local host);
l_port_num := '8889';
l_email_dir := 'C:\forms\';
l_from := [email protected];
l_cc := [email protected];
L_BODY:=' Please refer to the attached abc Report';
repid := find_report_object('PRINT_REPORT');
SET_REPORT_OBJECT_PROPERTY(repid,REPORT_FILENAME,'abc');
SET_REPORT_OBJECT_PROPERTY(repid,REPORT_DESTYPE,MAIL);
SET_REPORT_OBJECT_PROPERTY(repid,REPORT_DESFORMAT,'PDF');
SET_REPORT_OBJECT_PROPERTY(repid,REPORT_SERVER,l_server_name);
go_block('abc_MAIL_TO');
first_record;
if :abc.email_address is not null then
loop
l_to:=:abc.email_address;
SET_REPORT_OBJECT_PROPERTY(repid,REPORT_OTHER, 'paramform=no DISTRIBUTE=YES DESTINATION='||l_email_dir||'test.xml'||' '||
' p_2='|| TO_CHAR(:control.sessionid)||' '||'P_ID='||TO_CHAR(:block1.ID)||' '
||'P_LIST_TYPE='||'A'||' '
||'DISTRIBUTE=YES DESTINATION=test.xml'||' '
||'P_FROM='||''''||l_from||''''||' '
||'P_SEND='||''''||l_to||''''||' '
||'P_CC='||''''||l_cc||''''||' '
||'P_FILE='||'C:\testfile.txt'||' '
||'p_email_path='||l_email_dir||' '
||'P_BODY='||''''||l_body||''''||' '
||'P_NUM='||''''||'Email report: '||l_sub_out||'''');
v_rep := RUN_REPORT_OBJECT(repid);
rep_status := REPORT_OBJECT_STATUS(v_rep);
WHILE rep_status in ('RUNNING','OPENING_REPORT','ENQUEUED')
LOOP
rep_status := report_object_status(v_rep);
END LOOP;
IF rep_status = 'FINISHED' THEN
null;
ELSE
message(rep_status);
message('Error when sending email to: '||l_to);
END IF;
if :system.last_record='TRUE' then
exit;
else
next_record;
end if;
end loop;
end if;
message ('Mail has been sent.');
END;
In the report:
I created all the required parameters and i wrote a trigger as
function AfterPForm return boolean is
dst_file text_io.file_type;
l_email_dir varchar2(50);
begin
dst_file := text_io.fopen(:p_email_path||'test.xml','w');
text_io.putf(dst_file, '<destinations>'||chr(13));
text_io.putf(dst_file, '<mail id="ex1" '||chr(13));
text_io.putf(dst_file, 'from="&P_FROM"'||chr(13));
text_io.putf(dst_file, 'to="&P_SEND"'||chr(13));
text_io.putf(dst_file, 'cc="&P_CC"'||chr(13));
text_io.putf(dst_file, 'subject="&<P_NUM>">'||chr(13));
text_io.putf(dst_file, '<body srcType="text">'||chr(13));
text_io.putf(dst_file,'<![CDATA>'||chr(13));
text_io.putf(dst_file, '</body>'||chr(13));
text_io.putf(dst_file, '<foreach>'||chr(13));
text_io.putf(dst_file, '<attach format="pdf" name="report.pdf" srcType="report" instance="all">'||chr(13));
text_io.putf(dst_file, '<include src="mainSection"/>'||chr(13));
text_io.putf(dst_file, '</attach>'||chr(13));
text_io.putf(dst_file, '</foreach>'||chr(13));
text_io.putf(dst_file, '</mail>'||chr(13));
text_io.putf(dst_file, '</destinations>'||chr(13));
text_io.fclose(dst_file);
return (TRUE);
end;
Then after compilation i click the button send. Then i got the message as
Mail has been sent to [email protected].
But i didn't receive any mail.
then i check the report job id. It was showing job was successful .
And i check whether the test.xml file was created or not. It has created the test.xml file as below:
<destinations>
<mail id="ex1"
from="&P_FROM"
to="&P_SEND"
cc="&P_CC"
subject="&<P_NUM>">
<body srcType="text">
<![CDATA Please refer to the attached abc Report]>
</body>
<foreach>
<attach format="pdf" name="report.pdf" srcType="report" instance="all">
<include src="mainSection"/>
</attach>
</foreach>
</mail>
</destinations>
I have 2 machines having dev 10g. one machine is working fine with this code. but in my machine it was not working.
Do any one of you had a solution for my case.
Thanks in advance.
Edited by: user648380 on Dec 29, 2009 5:59 PM

Sorry to all.
I made a mistake in the from email address.
Instead of gmail.com i had given gmail,com
I am really sorry about it.

How can I send email using two different email address that both link back to my one exchange account on my Ipad mini

How can I send email using two different email address that both link back to my one exchange account on my Ipad mini?
On my PC I simply have a master return email address and use a POP for the secondary address. Both are through the one exchange account without a problem. I need to be able to do the same on my Ipad.

Ah, I should have made that clear. My domain didn't come from google. It was purchased at and is hosted at dreamhost, but I haven't used their email servers in years - I just route everything through gmail. I actually have a bunch of domains (with websites).
Gmail has an option that lets someone with custom domains send (and receive) email through gmail using the custom domain once Google confirms proper ownership of the domain (to prevent spammers and such). Gmail has a setting for "send email as" which allows gmail to be sent using a custom domain as the sender. I'm pretty sure Apple's old mobileme had this feature too, but I didn't use it.

IPhone cannot send email using Yahoo account. iPhone no envia correo Yahoo.

Hi Everyone,
I just got my iPhone from Movistar Venezuela and I've found I'm unable to send email using my Yahoo account. However, I can receive Yahoo email just fine (paid $20 for Mail Plus subscription), my GMail account can send and receive perfectly, and I can go surfin' Safari with no problems too.
The error message I get is "Cannot send mail: an error occurred while delivering this message". I called Movistar Customer Support and they said everything was fine on their end...
In typical Apple fashion, the error message is so simple I have no idea where the problem is. Does anyone know how can I get more information and how to solve this annoying problem? My Yahoo account is actually my primary account...
Thanks in advance!
Saludos a todos,
Acabo de comprarme un iPhone de Movistar en Venezuela y me encuentro sin poder enviar emails con mi cuenta Yahoo. Sin embargo, si puedo recibir correo Yahoo bien (pague $20 por mi suscripcion a Mail Plus), mi cuenta de GMail si puede enviar y recibir email sin problema y puedo navergar con Safari sin ningun problema.
El mensaje de error que recibo es el siguiente": "No se puede enviar correo: se ha producido un error al enviar el mensaje". Llame a Atencion al Cliente de Movistar y me dijeron que no habia ningun problema con mi linea o con su servicio de datos...
Como tipica cosa Apple, el mensaje de error es tan simple que no tengo NI IDEA de cual es el problema. Alguien mas ha sufrido este problema? Sabe alguien como puedo obtener mas informacion de este error y como solucionarlo? Lamentablemente, mi cuenta Yahoo es mi correo principal...
Gracias de antemano!

Creo que resolvi el problema, temporalmente.
1) Borra tu cuenta
2) Vuelvela a crear
3) Ve a Ajustes
4) Ve a Mail Contactos Calendarios
5) Ve a la cuenta problematica
6) Ve a SMTP
7) Anadir nuevo
8)
Nombre servidor: smtp.mail.yahoo.com
Nombre de usuario: no dejar vacio
Contrasena: no dejar vacio
Usar SSL: si
Autenticacion: Contrasena
Puerto del Servidor: 25
Lo consegui de aqui: http://www.emailaddressmanager.com/tips/mail-settings.html
Dime que tal te funciona.
I think I solved the issue, temporarily at least
1) Delete account
2) Create again
3) Go to settings
4) Go to Mail, Contacts, Calendars
5) Open problematic account
6) Go to SMTP
7) Add a new server
8)
Name: smtp.mail.yahoo.com
User name: do not leave blank
Password: do not leave blank
SSL: Yes
Autentication: Password
Port: 25
I got this info from: http://www.emailaddressmanager.com/tips/mail-settings.html
Let me know how this works

Cannot Access Email Using WiFi

Help Me Please:
I too have a Verizon Domain account. I also have a Verizon landline account. My internet provider is TWC. Since 9/17 I have been unable to access my Verzion email account using any type of wifi. If I use an LTE connection on my phone, etc. then I can access my email using my normal email client (Apple Mail). When this started I could not even sign in to my Verizon accounts, but that has resolved itself! I can now sign in directly to Verizon server to see my email there. So my email account works, but I can only use it by signing in directly to My Verizon. I have spent hours every day trying to get this resolved. It is a Verizon issue and only they can resolve. Please help me or direct me to who can help. I see other posts for the same issues, starting at the same time my did. If this does not get fixed or some type of valid explanation I too will be selling my Verizon stock (retired employee) and moving on.
Error Message Examples:
The connection to the server “smtp.verizon.net” on port 465 timed out. Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent.
INITIATING CONNECTION Sep 24 12:32:42.220 hostop.verizon.net -- port:995 -- socket:0x0 -- thread:0x60800007aa80
INITIATING CONNECTION Sep 24 12:32:42.219 host:smtp.verizon.net -- port:465 -- socket:0x0 -- thread:0x608001a78380
All connection attempts fail using wi-fi.
All settings are correct
All passwords are correct

Hi otthouse,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Extra emails using SO_NEW_DOCUMENT_ATT_SEND_API1.

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