F.27 Customer statement Via E-mail

Hi Frds,
Pls suggest me................

Kabil,
Please refer to the link below for more details:
Customer Statement via Email
Regards,
Ashvin

Similar Messages

Customer Statement via Email

HI,
I have config the Customer statement by means of correnpondence & it working fine.
But I need to send it through email maintained in customer master when i run f.27 mails should be send automatically.
For doing this do we need to do any config required or do we need to direaclty write it in the program code it self.
Regards
Ravi

I have the same requirement to email from f.27 customer statement automatically
what logic did you put to solved, can you explain me please
There are two problems which is controlling F.27. IT have created Z PROGRAM to control the printing and email the customer
ZFIO_ACCOUNT_STATEMENT_EMAIL   -> program
ZWAG_COMMON_ROUTINE                   - > Include
ZWAG_SAPSCRIPT_ROUTINES_EM         -> Include
ZEMAIL_SEND                                             -> Include added for email .
The program is running fine but I have to type email id and spool number which I don't want. The program should search customer automatically based on email address from XD02 ( Customer ) .
*& Include           ZEMAIL_SEND                                      *
*ZEMAIL_SEND.
*&      Form setup_output_parameters
*       text
*& Include
* Purpose:
* Provide generic subroutines for any ABAP programs with intention of
* sending email (SAPOffice or Internet) with attachments
* This report provides an example for sending an Spool
* request as PDF via BCS
parameters:
mailto type ad_smtpadr default '[email protected]' obligatory,
rqident type tsp01-rqident obligatory.
DATA:v_adrnr LIKE kna1-adrnr.
" Mail related declarations
"Variables
DATA :
    G_SENT_TO_ALL   TYPE SONV-FLAG,
    G_TAB_LINES     TYPE I.
"Types
TYPES:
    T_DOCUMENT_DATA TYPE SODOCCHGI1,
    T_PACKING_LIST   TYPE SOPCKLSTI1,
    T_ATTACHMENT     TYPE SOLISTI1,
    T_BODY_MSG       TYPE SOLISTI1,
    T_RECEIVERS      TYPE SOMLRECI1,
    T_PDF            TYPE TLINE.
"Workareas
DATA :
    W_DOCUMENT_DATA TYPE T_DOCUMENT_DATA,
    W_PACKING_LIST   TYPE T_PACKING_LIST,
    W_ATTACHMENT     TYPE T_ATTACHMENT,
    W_BODY_MSG       TYPE T_BODY_MSG,
    W_RECEIVERS      TYPE T_RECEIVERS,
    W_PDF            TYPE T_PDF.
"Internal Tables
DATA :
    I_DOCUMENT_DATA TYPE STANDARD TABLE OF T_DOCUMENT_DATA,
    I_PACKING_LIST   TYPE STANDARD TABLE OF T_PACKING_LIST,
    I_ATTACHMENT     TYPE STANDARD TABLE OF T_ATTACHMENT,
    I_BODY_MSG       TYPE STANDARD TABLE OF T_BODY_MSG,
    I_RECEIVERS      TYPE STANDARD TABLE OF T_RECEIVERS,
    I_PDF            TYPE STANDARD TABLE OF T_PDF.
data send_request type ref to cl_bcs.
data document      type ref to cl_document_bcs.
data recipient     type ref to if_recipient_bcs.
data bcs_exception type ref to cx_bcs.
data sent_to_all   type os_boolean.
data pdf_size      type so_obj_len.
data pdf_content   type solix_tab.
data pdf_xstring   type xstring.
DATA: TAB_LINES LIKE SY-TABIX.
*Variables for EMAIL functionality
DATA: MAILDATA LIKE SODOCCHGI1.
DATA: MAILPACK LIKE SOPCKLSTI1 OCCURS 2 WITH HEADER LINE.
DATA: MAILHEAD LIKE SOLISTI1 OCCURS 1 WITH HEADER LINE.
DATA: MAILBIN LIKE SOLISTI1 OCCURS 10 WITH HEADER LINE.
DATA: MAILTXT LIKE SOLISTI1 OCCURS 10 WITH HEADER LINE.
DATA: MAILREC LIKE SOMLREC90 OCCURS 0 WITH HEADER LINE.
DATA: SOLISTI1 LIKE SOLISTI1 OCCURS 0 WITH HEADER LINE.
start-of-selection.
perform create_pdf.
perform send.
* perform get_otf_code. " piroz
*&      Form send
form send.
try.
*     -------- create persistent send request ------------------------
      send_request = cl_bcs=>create_persistent( ).
*     -------- create and set document -------------------------------
      pdf_content = cl_bcs_convert=>xstring_to_solix( pdf_xstring ).
      document = cl_document_bcs=>create_document(
            i_type    = 'PDF'
            i_hex     = pdf_content
            i_length = pdf_size
            i_subject = 'Accounting statement' ). "#EC NOTEXT
*     add document object to send request
      send_request->set_document( document ).
*     --------- add recipient (e-mail address) -----------------------
*     create recipient object
      recipient = cl_cam_address_bcs=>create_internet_address( mailto ).
*     add recipient object to send request
      send_request->add_recipient( recipient ).
*     ---------- send document ---------------------------------------
      sent_to_all = send_request->send( i_with_error_screen = 'X' ).
      commit work.
      if sent_to_all is initial.
        message i500(sbcoms) with mailto.
      else.
        message s022(so).
      endif.
*   ------------ exception handling ----------------------------------
*   replace this rudimentary exception handling with your own one !!!
    catch cx_bcs into bcs_exception.
      message i865(so) with bcs_exception->error_type.
endtry.
endform.                    "send
*&      Form create_pdf
* Create PDF Content
* 1) get attributes of spool request
* 2) convert spool request to PDF dependent on document type
form create_pdf.
data rq       type tsp01.
data bin_size type i.
data dummy    type table of rspoattr.
*   ------------ get attributes of spool request ---------------------
call function 'RSPO_GET_ATTRIBUTES_SPOOLJOB'
    exporting
      rqident     = rqident
    importing
      rq          = rq
    tables
      attributes = dummy
    exceptions
      no_such_job = 1
      others      = 2.
if sy-subrc <> 0.
    message e126(po) with rqident.
endif.
* TYPE-POOLS szadr.
* DATA: l_addr1_complete TYPE szadr_addr1_complete,
*        l_adsmtp_line    TYPE szadr_adsmtp_line,
*        ld_intad type knb1-intad.
** default: print payment advice
* c_finaa-nacha = '1'.
** Read mail address of vendor from knb1.customer no is available in kna1 payment data     structure
* clear ld_intad.
* IF NOT i_knb1-kunnr IS INITIAL and
*     not i_knb1-zbukrs is initial.
*    SELECT SINGLE intad
*      INTO ld_intad
*      FROM knb1
*      WHERE kunnr = i_knb1-kunnr
*      AND bukrs = i_knb1-zbukrs.
*          IF NOT ld_intad IS INITIAL.
*          c_finaa-nacha = 'I'.
*          c_finaa-intad = ld_intad.
*          ENDIF.
* ENDIF.
** check that address number is available
* IF NOT i_kna1-zadnr IS INITIAL.
**   read complete address of vendor/customer
*      CALL FUNCTION 'ADDR_GET_COMPLETE'
*         EXPORTING
*              addrnumber     = i_kna1-zadnr
*         IMPORTING
*              addr1_complete = l_addr1_complete
*         EXCEPTIONS
*              OTHERS         = 4.
*      IF sy-subrc EQ 0.
*             READ TABLE l_addr1_complete-id_intad                               "Insert ECDK900445
*             INTO l_adsmtp_line                                                  "Insert ECDK900445
*             WITH KEY adsmtp-flgdefault = 'X'.                                   "Insert ECDK900445
*           IF sy-subrc EQ 0
*           AND NOT l_adsmtp_line-id_intad IS INITIAL.
**     choose message type 'I'nternet and fill email address
*           c_finaa-nacha = 'I'.
*           c_finaa-intad = ld_intad.
*          ENDIF.
*    ENDIF.
* ENDIF.
*ENDFUNCTION.
* select SINGLE adrnr from kna1 from adr6
* into table internal table where
* kna1-kunnr eq = it_kna1-kunnr.
** select email ids from adr6
* select addrnumber smtp_addr from adr6 INTO table it_adr6
*   where addrnumber = v_adrnr.
*   LOOP AT it_adr6 INTO wa_adr6.
*     i_reclist-receiver = wa_adr6-smtp_addr.
*     i_reclist-rec_type = 'U'.
*     i_reclist-com_type = 'INT'.
*     i_reclist-notif_del = 'X'.
*     i_reclist-notif_ndel = 'X'.
*     i_reclist-notif_read = 'X'.
*     i_reclist-express = 'X'.
*     APPEND i_reclist.
*     CLEAR: i_reclist, wa_adr6-smtp_addr.
*     ENDLOOP.
*in function module 'SO_NEW_DOCUMENT_ATT_SEND_API1' field receivers = i_reclist.
*CALL FUNCTION 'ZCUSTOMER_MAIL_00002310' "
* EXPORTING
*    i_bkorm =                    bkorm
*    i_koart =                    bkorm-koart
*    i_kna1 =                     kna1
*    i_knb1 =                     knb1
**    i_lfa1 =                     lfa1
**    i_lfb1 =                     lfb1
* TABLES
*    t_fimsg =                    fimsg
* CHANGING
*    c_finaa =                    finaa
*    c_itcpo =                    itcpo
**   c_archive_index = SPACE     " toa_dara
**   c_archive_params = SPACE    " arc_params . " ZCUSTOMER_MAIL_00002310
*Function module to send mail to Recipients
CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
    EXPORTING
      DOCUMENT_DATA              = W_DOCUMENT_DATA
      PUT_IN_OUTBOX              = 'X'
      COMMIT_WORK                = 'X'
    IMPORTING
      SENT_TO_ALL                = G_SENT_TO_ALL
    TABLES
      PACKING_LIST               = I_PACKING_LIST
      CONTENTS_BIN               = I_ATTACHMENT
      CONTENTS_TXT               = I_BODY_MSG
      RECEIVERS                  = I_RECEIVERS
    EXCEPTIONS
      TOO_MANY_RECEIVERS         = 1
      DOCUMENT_NOT_SENT          = 2
      DOCUMENT_TYPE_NOT_EXIST    = 3
      OPERATION_NO_AUTHORIZATION = 4
      PARAMETER_ERROR            = 5
      X_ERROR                    = 6
      ENQUEUE_ERROR              = 7
      OTHERS                     = 8.
IF SY-SUBRC = 0 .
    MESSAGE I303(ME) WITH 'Mail has been Successfully Sent.'.
ELSE.
    WAIT UP TO 2 SECONDS.
    "This program starts the SAPconnect send process.
    SUBMIT RSCONN01 WITH MODE = 'INT'
    WITH OUTPUT = 'X'
    AND RETURN.
ENDIF.
*   --- convert spool request into PDF, dependent on document type ---
if rq-rqdoctype = 'OTF' or rq-rqdoctype = 'SMART'.
    call function 'CONVERT_OTFSPOOLJOB_2_PDF'
      exporting
        src_spoolid              = rqident
        no_dialog                = 'X'
        pdf_destination          = 'X'
        no_background            = 'X'
      importing
        pdf_bytecount            = bin_size
        bin_file                 = pdf_xstring
      exceptions
        err_no_otf_spooljob      = 1
        err_no_spooljob          = 2
        err_no_permission        = 3
        err_conv_not_possible    = 4
        err_bad_dstdevice        = 5
        user_cancelled           = 6
        err_spoolerror           = 7
        err_temseerror           = 8
        err_btcjob_open_failed   = 9
        err_btcjob_submit_failed = 10
        err_btcjob_close_failed = 11
        others                   = 12.
    if sy-subrc <> 0.
      message e712(po) with sy-subrc 'CONVERT_OTFSPOOLJOB_2_PDF'.
    endif.
elseif rq-rqdoctype = 'LIST'.
    call function 'CONVERT_ABAPSPOOLJOB_2_PDF'
      exporting
        src_spoolid              = rqident
        no_dialog                = 'X'
        pdf_destination          = 'X'
        no_background            = 'X'
      importing
        pdf_bytecount            = bin_size
        bin_file                 = pdf_xstring
      exceptions
        err_no_abap_spooljob     = 1
        err_no_spooljob          = 2
        err_no_permission        = 3
        err_conv_not_possible    = 4
        err_bad_destdevice       = 5
        user_cancelled           = 6
        err_spoolerror           = 7
        err_temseerror           = 8
        err_btcjob_open_failed   = 9
        err_btcjob_submit_failed = 10
        err_btcjob_close_failed = 11
        others                   = 12.
    if sy-subrc <> 0.
      message e712(po) with sy-subrc 'CONVERT_ABAPSPOOLJOB_2_PDF'.
    endif.
else.
    message e789(po) with rq-rqdoctype.
endif.
pdf_size = bin_size.
endform.                    "create_pdf
*       FORM OUTPUT_OPENFI                                            *
FORM OUTPUT_OPENFI.
DATA: T_FIMSG LIKE FIMSG OCCURS 10 WITH HEADER LINE.
CALL FUNCTION 'OPEN_FI_PERFORM_00002310_P'
       EXPORTING
            I_BKORM          = BKORM
            I_KOART          = C_KOART
            I_KNA1           = KNA1
            I_KNB1           = KNB1
*            I_LFA1           = LFA1
*            I_LFB1           = LFB1
       TABLES
            T_FIMSG          = T_FIMSG
       CHANGING
            C_FINAA          = ST_FINAA
            C_ITCPO          = ST_ITCPO.
*            C_ARCHIVE_INDEX = H_ARCHIVE_INDEX
*            C_ARCHIVE_PARAMS = H_ARCHIVE_PARAMS.
LOOP AT T_FIMSG.
    CALL FUNCTION 'FI_MESSAGE_COLLECT'
         EXPORTING
              I_FIMSG       = T_FIMSG
              I_XAPPN       = 'X'
         EXCEPTIONS
              MSGID_MISSING = 1
              MSGNO_MISSING = 2
              MSGTY_MISSING = 3
              OTHERS        = 4.
ENDLOOP.
ENDFORM.
Form GET_OTF_CODE.
    DATA: BEGIN OF OTF OCCURS 0.
          INCLUDE STRUCTURE ITCOO .
    DATA: END OF OTF.
    DATA: ITCPO LIKE ITCPO.
    DATA: ITCPP LIKE ITCPP.
    CLEAR ITCPO.
    ITCPO-TDGETOTF = 'X'.
* Start writing OTF code
CALL FUNCTION 'OPEN_FORM'
    EXPORTING
      FORM     = 'Z140_ACC_STAT_01'
      LANGUAGE = SY-LANGU
      OPTIONS = ITCPO
      DIALOG   = ' '
    EXCEPTIONS
      OTHERS   = 1.
CALL FUNCTION 'START_FORM'
    EXCEPTIONS
      ERROR_MESSAGE = 01
      OTHERS        = 02.
CALL FUNCTION 'WRITE_FORM'
    EXPORTING
      WINDOW        = 'MAIN'
    EXCEPTIONS
      ERROR_MESSAGE = 01
      OTHERS        = 02.
* Close up Form and get OTF code
CALL FUNCTION 'END_FORM'
    EXCEPTIONS
      ERROR_MESSAGE = 01
      OTHERS        = 02.
MOVE-CORRESPONDING ITCPO TO ITCPP.
CALL FUNCTION 'CLOSE_FORM'
    IMPORTING
      RESULT = ITCPP
    TABLES
      OTFDATA = OTF
    EXCEPTIONS
      OTHERS = 1.
* Move OTF code to structure SOLI form email
CLEAR SOLISTI1.
REFRESH SOLISTI1.
LOOP AT OTF.
    SOLISTI1-LINE = OTF.
    APPEND SOLISTI1.
ENDLOOP.
ENDFORM.                    "GET_OTF_CODE
SAP recommends to use BTE 2013 and added the coding for email.
CREATED:      ZCUSTOMER_MAIL_00002310
TABLES: KNA1,                          "Kunden A-Segment
        KNB1,                          "Kunden B-Segment
        LFA1,                          "Lieferanten A-Segment
        LFB1,                          "Lieferanten B-Segment
        BKORM, "Korrespondenzanforderungen
        FINAA.                         "Daten zum Sendemedium
DATA: SAVE_KOART LIKE BKORM-KOART,     "Hilfsfeld Kontoart
      SAVE_LAND1 LIKE KNA1-LAND1,      "Hilfsfeld Faxanschluß
      SAVE_TELFX LIKE KNA1-TELFX,      "Hilfsfeld Faxanschluß
      SAVE_ZSABE LIKE KNB1-ZSABE,      "Hilfsfeld Faxanschluß
SAVE_INTAD LIKE KNB1-INTAD.      "Hilfsfeld Internet
KNA1       = I_KNA1.
LFA1       = I_LFA1.
KNB1       = I_KNB1.
LFB1       = I_LFB1.
BKORM      = I_BKORM.
SAVE_KOART = I_KOART.
CLEAR: SAVE_LAND1,
       SAVE_TELFX,
       SAVE_ZSABE.
IF SAVE_KOART = 'D'.
SAVE_LAND1 = KNA1-LAND1.
SAVE_TELFX = KNB1-TLFXS.
SAVE_ZSABE = KNB1-ZSABE.
SAVE_INTAD = KNB1-INTAD.
ELSE.
SAVE_LAND1 = LFA1-LAND1.
SAVE_TELFX = LFB1-TLFXS.
SAVE_ZSABE = LFB1-ZSABE.
SAVE_INTAD = LFB1-INTAD.
ENDIF.
IF SAVE_INTAD NE SPACE.
FINAA-NACHA      = 'I'.                   "Ausgabe über Internet
FINAA-INTAD      = SAVE_INTAD.
FINAA-TEXTF      = 'PDF'.
ELSEIF SAVE_TELFX NE SPACE.
FINAA-NACHA      = '2'.                   "Ausgabe auf Fax
FINAA-TDSCHEDULE = 'IMM'.
FINAA-TDTELELAND = SAVE_LAND1.
FINAA-TDTELENUM = SAVE_TELFX.
FINAA-TDFAXUSER = SPACE.
FINAA-NAMEP      = SAVE_ZSABE.
FINAA-FORMC      = 'FI_FAX_COVER_A4'.
FINAA-FORNR      = SPACE.
ELSE.
FINAA-NACHA = '1'. "Drucken
ENDIF.
* Daten zum Sendemedium merken für Aufrufer
C_FINAA = FINAA.
ENDFUNCTION.
______________________________________ OR _________________________________________
To get the email id from the customer file.
TYPE-POOLS szadr.
DATA: l_addr1_complete TYPE szadr_addr1_complete,
        l_adsmtp_line    TYPE szadr_adsmtp_line,
        ld_smtp_addr type adr6-smtp_addr.
* default: print payment advice
c_finaa-nacha = '1'.
* Read mail address of customer from knb1-kunnr no is available
clear ld_smtp_addr
IF NOT i_kna1-kunnr IS INITIAL and
                not i_adr6-smtp_addr is initial.
    SELECT SINGLE smtp_addr
      INTO ld_smtp_addr
      FROM kna1
      where kna1-adrnr = adr6-addrnumber.
          IF NOT ld_smtp_addr IS INITIAL.
          c_finaa-nacha = 'I'.
          c_finaa-intad = ld_smtp_addr.
          ENDIF.
ENDIF.
*        IF sy-subrc = 0.
** choose message type 'I'nternet and fill email address
*      c_finaa-nacha = 'I'.
*    ENDIF.
* ENDIF.
* check that address number is available
IF NOT i_kna1-zadnr IS INITIAL.
*   read complete address of vendor/customer
      CALL FUNCTION 'ADDR_GET_COMPLETE'
         EXPORTING
              addrnumber     = i_kna1-zadnrada
         IMPORTING
              addr1_complete = l_addr1_complete
         EXCEPTIONS
              OTHERS         = 4.
      IF sy-subrc EQ 0.
*     check that internet address is available
*     READ TABLE l_addr1_complete-adsmtp_tab INTO l_adsmtp_line INDEX 1.   "Delete ECDK900445
             READ TABLE l_addr1_complete-adsmtp_tab                                "Insert ECDK900445
             INTO l_adsmtp_line "Insert ECDK900445
             WITH KEY adsmtp-flgdefault = 'X'. "Insert ECDK900445
           IF sy-subrc EQ 0
           AND NOT l_adsmtp_line-adsmtp-smtp_addr IS INITIAL.
*     choose message type 'I'nternet and fill email address
           c_finaa-nacha = 'I'.
           c_finaa-intad = ld_smtp_addr.
          ENDIF.
    ENDIF.
ENDIF.
ENDFUNCTION.
( No output is going to the customer email address for the below steps )
1. Generate spool requst ..
2. Close_FORM ...will get the spool request
3. RSPO_RETURN_SPOOLJOB will convet spool to OTF data
4. Convet OTF data into PDF and send to mail.
Try all sorts of programming testing with the coding but no result in SOST ( to send email it is asking to enter the email id , when the email is enter going the customer which is not correct as there are bunches of account with different email address )
Regards
Piroz
Message was edited by: Piroz Eslam

Send Correspondence Customer Statement Via Email

Hi SAP Gurus,
Currently, I already succeed with user exit EXIT_RFKORIEX_001 to send customer statement (F.27) via email. The program can attached PDF Files in the email that sent by SAP.
However, the email that sent is blank without body text. Does anyone know how to put text in the email body text, e.g "please find attached customer statement" ..
Thanks
Hertoto

Hi SAP Gurus,
Currently, I already succeed with user exit EXIT_RFKORIEX_001 to send customer statement (F.27) via email. The program can attached PDF Files in the email that sent by SAP.
However, the email that sent is blank without body text. Does anyone know how to put text in the email body text, e.g "please find attached customer statement" ..
Thanks
Hertoto

How to send multiple customer statements by email using RFKORD11 program.

Hi All,
How to send multiple customer statements by email using RFKORD11 program. Is it possible?
As of now we copied the stanadard program and sending the customer statements by email, one by one.
if i execute the z program it will show the customer statement and send mail option.
if i click send mail it will send that customer statement to the corresponding customer.
then again i need to click back, it will show next customer statement and click on send mail.
Pl guide me, if any one worked on this program.
thanks in advance.
Regards,
Mahesh

Try execute the program in the background to see if that helps.

How to send multiple customer statements by email using RFKORD11

Hi All,
How to send multiple customer statements by email using RFKORD11 program.
As of now we copied the stanadard program and sending the customer statements by email, one by one.
if i execute the z program it will show the customer statement and send mail option.
if i click send mail it will send that customer statement to the corresponding customer.
then again i need to click back, it will show next customer statement and click on send mail.
Pl guide me, if any one worked on this program.
Regards,
Mahesh

Hi .
You first need to copy that program to Z and make the changes in it. Can you convert sapscript to smartform?
then you can write a logic to send mail in the loop.
to send the pdf file
https://www.sdn.sap.com/irj/scn/wiki?path=/display/snippets/mailsendthroughoutputcontrols
Regards,
Madhuri
Edited by: madhuri sonawane on Jun 10, 2009 4:20 PM

Fax Email or Print customer statements (F.27)

Hi. I am new to the forums. I have a user requirement to setup SAP to be able to send customer statements via email if email address is populated. If not, send via fax if fax number is populated. Otherwiese print. I have read a few threads that address this issue but I would need a description of how to do this from scratch. Does anyone have such documentation and is this request even possible? I am not a programmer so every detail would be very helpful. Thanks in advance for any information.

Srini,
Email id won't be populated automatically. You need to populate the email id as well in the BTE from KNB1 or LFB1. In customer master or vendor master correspondence data, maintain the email id in ‘Clrk’s internet’ field and KNB1 & LFB1 are available in this BTE. Sample code should be something like this.
* Check whether email id is maintained.
        IF NOT i_knb1-kunnr IS INITIAL AND
           NOT i_knb1-intad IS INITIAL.
*Pass email address of clerk in company code view of customer
          c_finaa-intad = i_knb1-intad.
          c_finaa-nacha = 'I'.
          c_finaa-textf = 'PDF'.
        ELSEIF NOT i_lfb1-lifnr IS INITIAL AND
               NOT i_lfb1-intad IS INITIAL.
*Pass email address of clerk in company code view of vendor
          c_finaa-intad = i_lfb1-intad.
          c_finaa-nacha = 'I'.
          c_finaa-textf = 'PDF'.
        ELSE.
*Do nothing. Since email id is not maintained, spool will be created.
        ENDIF.
Regards,
Gokul

Locked out of account, can't contact via e-mail

To any Verizon wireless customer support team,
My credit card has expired and I am not able to update the information on your website. I have been abroad for the last nine months and do not have access to my cell phone.
When I went to sign into 'My Verizon' it claimed my account was locked, so I cannot access it, and that I needed to call an 800 number which I do not have access to here.
When I attempted to contact customer service via e-mail, I was unable to find any link to customer service. I cannot reply to the e-mails informing me that there is a problem with my payment, and there is no contact information listed in them. This is the only forum I could find to attempt to contact customer service, so I hope it works.
I apologize for the inconvenience of the payment issue, but if you could contact me in a way which I can respond electronically, I can clear it up immediately. Prior to traveling I called and suspended service and informed a service representative of what was going on, so there should be a note somewhere in my account.

Hello isikhulu,
I would love to help you update your payment information! Thanks Budone for providing the global support number for assistance! Isikhulu you can also contact us via Facebook, Twitter @VZWSupport, email here http://bit.ly/FJncH and you may also DM me your name and mobile number as well. Please let me know if this is resolved. Thank you!
TominqueB_VZW
Please follow us on Twitter @VZWSupport

Customer has received customer statement thrice via F.27 Transaction

Hi All,
Customer has received customer statement three times when the user generated using F.27 transaction.
I wanted to check if this transaction was executed trice and hence customer received this statement thrice.
Where can i check the transmission requests for F.27? or please tell me the possible reason for this issue.
Regards,
Divya

Hi,
Can anybody give resolution to above posted issue!
Thanks,
Deep.

Customer Statement to be Send by Email

HI,
I have config the Customer statement by means of correnpondence & it working fine.
But I need to send it through email maintained in customer master when i run f.27 mails should be send automatically.
For doing this do we need to do any config required or do we need to direaclty write it in the program code it self.
Regards,
Sids

Hi Sids,
It is possible to send via Distribution list (S023) by selecting the Recipient list. However, let me check a little bit more as to whether it is possible to send based on the email address on the customer master.
Rgds
NW

Customer Statement (Standard Program and Scripts)

Hi All ABAPers,
Can anyone tell me the standard programs and their tcodes used for Customer statement with the smartform and sap script names?

Custom statement Prog Name: RFKORD11
Script name: F140_CUS_STAT_01 & F140_CUS_STAT_02
Statements would be printed via FBL5N.
Edited by: Alexander on Jul 1, 2009 12:00 PM

Customer statements - Email & print at the same time - Is this possible?

Hi all,
We generate customer statements at regular intervals and send them to the customers, through mail, fax and email.
We have a print program which generates the customer statement. For some customers we want the statements to be printed as well as sent by e-mail simultaneously.
Can anyone please let me know which field, can we use to tell the system to look at if it has to only print / email / email & print.
We thought of using Bank statement field in the correspondence tab (KNB1-XAUSZ).
We created 4 values,
A - print
B - Email
C - print & email
D - Fax
However when we use 'C' the print program only sends the email, without printing.
Can anyone please let me know if I am using the wrong field? Is there any other field that can be used for our requirement.
Thanks in advance.
Krishna

Hi,
I know it is an old thread. Just to add to what Eduardo explained here, Answer for your question is, yes it is possible to control it through the selection- screen. No need for a new Z-program for this. Even if you check the OSS note 549119, it is only talking about controlling it through master data if you check the mentioned include LXFKOF01(whether Email id maintained or not)
What we have done is, we have controlled the same through correspondence types. We copied the existing ones into new ones starting with E*. For example: SAP01 to EAP01 to denote that these are all for emails. And we check the correspondence type in BTE 2310 which is available in parameter I_BKORM-EVENT. Based on that, you either set FINAA-NACHA = 'I' (Email) or FINAA-NACHA = '1' (Print) or even you can include fax as well.(FINAA-NACHA = '2').
If you have some hard coded stuff in your forms, what you can do is, you can reset the correspondence type back to SAP01 from EAP01 by using field symbols , by changing '(RFKORD10_PDF)BKORM-EVENT'. Make sure you use correct print program in place of RFKORD10_PDF.
So when you run F.27 or F.62 with SAP01, it will mass print and when your run the same with EAP01, it will mass email.
With regards,
Gokul

Not able to generate AS2 MDN when receiving custom XML via AS2

Hi friends,
I have setup the trading partner and the corresponding TP certificate import for receiving the custom XML via AS2 channel.
I am receiving the custom xml properly to oracle b2b and able to receive the same to bpel as well. however in the oracle b2b console under reports tab i am seeing only one record for inbound document receive and i am not seeing the other record for the AS2 MDN going back to vendor. I have setup the AS2 channel under the external trading partner --> Channel using the vendor AS2 URL and selected all the security parameters while creating the Outbound AS2 channel.
1. Not able to generate AS2 MDN when receiving custom XML via AS2.
2. eventhough i am able to decrypt the inbound custom XML and ablr to recieve it in bpel also for processing, in the reports tab the inbound message state is changing to MSG_ERROR and it has the folloing error message:
Error Code
B2B-50037
Error Description
Machine Info: (***********) Description: B2B inbound message processing error
Error Level
ERROR_LEVEL_COLLABORATION
for AS2 MDN generation for custom XML receiving using As2 protocol, do we need to setup anything other than the outbound As2 Channel using the external vendor AS2 URL?
Can you please help me how can i generate the AS2 MDN for the inbound custom XML document i have received and also why the inbound message is failing even though i am receiving the custom XML properly to bpel?
Thanks,
Amirineni.

Hi Prasanna,
Vendor has enabled the ACK mode as SYNC.
Below are the headers for the inbound message to B2B. and we are able to receive the input message to bpel also.
Protocol Transport Binding
ChannelName=******** AS2-To=****AS2 TE=trailers, deflate, gzip, compress Date=Thu, 02 Oct 2014 14:26:31 GMT AS2-Version=1.2 Accept-Encoding=deflate, gzip, x-gzip, compress, x-compress AS2-From=****AS2 Disposition-Notification-Options=signed-receipt-protocol=optional, pkcs7-signature; signed-receipt-micalg=optional, sha1 Disposition-Notification-To=https://******/as2 Message-ID=<CLEO-20141002_142630452-31X54N@****_*****AS2.pcwbedi1-O> Content-type=application/pkcs7-mime; smime-type=enveloped-data; name=smime.p7m Content-length=747006 MSG_RECEIVED_TIME=Thu Oct 02 10:26:39 EDT 2014 Subject=EDI ECID-Context=1.005175bK7U^AXNJCAnf9Cx0002pW000yjX;kXjE1ZDLIPGIj2QCYV8QoKSSILRO_PQT_IS Proxy-Client-IP=****** Recipient-Address=https://******/b2b/httpReceiver User-Agent=RPT-HTTPClient/0.3-3I (Windows 2003) X-Forwarded-For=****** Content-Disposition=attachment; filename="smime.p7m" Host=****** EDIINT-Features=CEM, multiple-attachments, AS2-Reliability Connection=Keep-Alive X-WebLogic-KeepAliveSecs=30 X-WebLogic-Force-JVMID=-1497702782 From=****** Mime-Version=1.0
Message Digest
Message Digest
Digest Algorithm
sha1
Transport Protocol
HTTP
Transport Protocol Version
1.0
Url
http://******
security
Transport Headers
ChannelName=****** AS2-To=******AS2 TE=trailers, deflate, gzip, compress Date=Thu, 02 Oct 2014 14:26:31 GMT AS2-Version=1.2 Accept-Encoding=deflate, gzip, x-gzip, compress, x-compress AS2-From=****AS2 Disposition-Notification-Options=signed-receipt-protocol=optional, pkcs7-signature; signed-receipt-micalg=optional, sha1 Disposition-Notification-To=https://******/as2 Message-ID=<CLEO-20141002_142630452-31X54N@****AS2_*****AS2.pcwbedi1-O> Content-type=application/pkcs7-mime; smime-type=enveloped-data; name=smime.p7m Content-length=747006 MSG_RECEIVED_TIME=Thu Oct 02 10:26:39 EDT 2014 Subject=EDI ECID-Context=1.005175bK7U^AXNJCAnf9Cx0002pW000yjX;kXjE1ZDLIPGIj2QCYV8QoKSSILRO_PQT_IS Proxy-Client-IP=***** Recipient-Address=*******/b2b/httpReceiver User-Agent=RPT-HTTPClient/0.3-3I (Windows 2003) X-Forwarded-For=******* Content-Disposition=attachment; filename="smime.p7m" Host=***** EDIINT-Features=CEM, multiple-attachments, AS2-Reliability Connection=Keep-Alive X-WebLogic-KeepAliveSecs=30 X-WebLogic-Force-JVMID=-1497702782 From=***** Mime-Version=1.0
Thanks,
Amirineni

Crm via e-mail toolset

Hi,
Currently we are implementing crm & adobe interactive form integration scenario. What we are expecting; when user presses submit via e-mail button on the form, the xml file which is attached to e-mail has to be processed by CRM. We have read presentations and guides about crm via e-mail toolset and done all the customizing.
What is missing for us when we send this xml file to crm inbound processing what should be triggered at CRM side? All the E2C configuration is done.
We also configured inbound processing so50 and set as exit name CL_FP_INBOUND_HANDLER. But in this case system expects from us pdf file not xml as shown in presentations of SAP.
Thanks,
Burcu

Well, let me go into more detail. The twitter e-mail said "did you see this tweet about you?" and provided a bitly. I copied and pasted the bitly addy in my browser and up popped a "twitter" log-in site, asking for mt twitter ID and password. I noticed two odd things about the site: the web addy had a "http" instead of a "https" and the twitter bird icon looked off. I never logged on and reported the phishing to Twitter.
I'm pretty sure it was a phishing site, but I'm just worried a hacker might have somehow got into my Mac. I know it's an Apple computer and there haven't been any real problems with attacks on OS systems. Still, I somewhat concerned.

Customer Statement Report converted from PLD to CR - extra datasource issue

Hi All,
We've come across an issue where we have used the Crystal Converter to convert a PLD layout of the Customer Statement (Collection) Report to a CR layout (done via CR 2008 using the 8.8 standard integration).
The layout converted fine and we've got most standard fields working and showing the correct values etc. However we had a requirement to also bring in the Original Document Amount into the layout (which is not a standard PLD field unfortunately!) and we had to do it via an extra datasource based on a pretty straightforward view we created in that company database - which contained columns CardCode, DocName (which was the transaction type + number e.g. IN 12345) and of course, DocTotal.
We then added the datasource (via ADO connection) and linked the DocName to the Reference field that is already present in the standard layout and contains the same data as our cutom DocTotal - and remarkably, this actually produced the correct results - i.e. we managed to get the Original Document Amount to appear in the lines of the statement together with the open invoice balance, reference, posting date, due date etc - however this seems to affect the other areas of the layout - and we lose the header and footer information completely; whilst retaining only the lines level information.
We've tried a few things such as linking the CardCode to a header field as well but it doesn't seem to bring the rest of the layout back. So in a nutshell, as soon as we bring that extra field in from the added datasource, we get the correct original document amount appearing in the lines but that's all we see in a print preview - the line level data of the statement. The header and footer information disappears.
And here is the big question - any thoughts on this and has anybody experienced a similar problem in an integrated CR? We think it may possibly be due to the extra datasource - perhaps the 8.8 - CR integration doesn't know how to handle the additional datasource AND it's own standard datasource (which is referencing the PLD fields) properly yet?
Thoughts please because I'm sure this will turn into a common issue sometime soon.
Edited by: Mohsen Qureshi on Jul 2, 2010 11:04 AM

Hi Mohsen,
Perhaps you are able to help me.
I have successfully converted the SAP system 'Customer Collection Report (One Page per Customer)' PLD into Crystal using the Crystal converter. I now run my customer ageing report in SAP, however, when i print preview the Crystal layout, the "detail" section of the report repeatedly displays the "text" label of each field. I'm assuming this is because the system PLD for the collection report, does not use database fields for the detail/repetetive area - instead it uses text fields to pull through fields such as document no etc etc.
I would have throught that a crystal conversion from an untouched system layout would have worked, but it hasn't.
My question - Did you have to perform any additional work to the crystal report after the conversion?
Any suggestions or tips on how to get the system would be greatly appreciated.
Thanks in advance,
George Kantzavelos

How to send purchase order via e-mail.

Please could someone let me know how to send purchase order via e-mail.
I am an BC.
e-mailing is functionning however I am not very familiar in settings for MM

No, you do not need to touch ME_PRINT_PO. You need to put code before and after ME_PRINT_PO in the print program.
Step 1 - Copy the standard print program SAPFM06P to make a Z version, lets call it ZSAPFM06P
Step 2 - Copy include FM06PE02 to make a Z version, lets call that ZFM06PE02.
Step 3 - ZSAPFM06P change the statement "Include FM06PE02" to read "Include ZFM06PE02".
Step 4 - In include ZFM06PE02 you will find a subroutine called "ENTRY_NEU". In this subroutine you will see it first calls ME_READ_PO_FOR_PRINTING then calls ME_PRINT_PO. Before it calls ME_PRINT_PO just put:
l_nast-nacha = 1.
CLEAR l_nast-dimme.
This means that ME_PRINT_PO will not e-mail, it will create a spool request.
Step 5 - Still in ZFM06PE02, after ME_PRINT_PO has been called, add new code. First check that ent_retco EQ 0. If it does not then exit.
Step 6 - Get the spool ID created by ME_PRINT_PO by either moving sy-msgv1 to a variable or select from NAST.
Step 7 - Call function CONVERT_OTFSPOOLJOB_2_PDF using the spool ID from step 6, and put the result from table PDF into an internal table you can use later. ALso store the export variable pdf_bytecount, you will need it later.
Step 8 - Call function SX_TABLE_LINE_WIDTH_CHANGE using the table from step 7 as content_in and put the results from content_out into a new internal table.
Step 9 - Add some text into a internal table of type solisti1, this will be the body text of the e-mail.
Step 10 - Add whatever receivers you want into an internal table of type somlreci1. If you just want it to go to the address that the PO would have gone to anyway, select the e-mail address from ADR6 where the address number = l_doc-xekko-adrnr, that is the data from the PO.
Step 11 - Populate an internal table of type sopcklsti1 with data relevant to your PDF table from step 8 and the text table from step 9. You will have to put the size of the PDF from step 7 (pdf_bytecount) on the PDF line and the size of the text will be the number of lines of text * 255.
Step 12 - Add info to a structure of type sodocchgi1. You can add the e-mail title in here, field obj_descr. Also add the size of the PDF and the size of the text from step 12 into doc_size, and give the doc a name in field obj_name. This can be anything, ZPDFPO for example.
Step 13 - Call SO_DOCUMENT_SEND_API1 using the tables from steps 8, 9, 10 and 11 and the structure from step 12. You can amend the sending e-mail also. Set commit_work to space.
Step 14 - That is all you need, but I actually call function RSPO_R_RDELETE_SPOOLREQ to delete the spool request created in step 4, then call NAST_PROTOCOL_UPDATE to add some more messages to the processing log of the PO.
That is all.

F.27 Customer statement Via E-mail

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