Fax Email or Print customer statements (F.27)

Question

Hi. I am new to the forums. I have a user requirement to setup SAP to be able to send customer statements via email if email address is populated. If not, send via fax if fax number is populated. Otherwiese print. I have read a few threads that address this issue but I would need a description of how to do this from scratch. Does anyone have such documentation and is this request even possible? I am not a programmer so every detail would be very helpful. Thanks in advance for any information.

Answer 1

Srini,
Email id won't be populated automatically. You need to populate the email id as well in the BTE from KNB1 or LFB1. In customer master or vendor master correspondence data, maintain the email id in ‘Clrk’s internet’ field and KNB1 & LFB1 are available in this BTE. Sample code should be something like this.
* Check whether email id is maintained.
        IF NOT i_knb1-kunnr IS INITIAL AND
           NOT i_knb1-intad IS INITIAL.
*Pass email address of clerk in company code view of customer
          c_finaa-intad = i_knb1-intad.
          c_finaa-nacha = 'I'.
          c_finaa-textf = 'PDF'.
        ELSEIF NOT i_lfb1-lifnr IS INITIAL AND
               NOT i_lfb1-intad IS INITIAL.
*Pass email address of clerk in company code view of vendor
          c_finaa-intad = i_lfb1-intad.
          c_finaa-nacha = 'I'.
          c_finaa-textf = 'PDF'.
        ELSE.
*Do nothing. Since email id is not maintained, spool will be created.
        ENDIF.
Regards,
Gokul