FAC LPCOR IS NOT WORKING IN CME SIP PHONES

Dear Team,
We are planning to put FAC on SIP (7821) phones for calling long distance.
CME version is 10.0
Please find the config
gw-accounting aaa
aaa new-model
aaa authentication login h323 local
aaa authorization exec h323 local
aaa authorization network h323 local
aaa session-id common
voice register global
mode cme
source-address 10.X.X.X port 5060
timeouts interdigit 5
max-dn 500
max-pool 475
load 7821 sip78xx.10-2-1-12
authenticate register
authenticate realm router.local
timezone 35
tftp-path flash:
create profile sync 0003478159444525
voice lpcor enable
voice lpcor custom
group 1 national-FAC
voice lpcor policy national-FAC
service fac
accept national-FAC fac
application
package auth
param max-retries 0
param passwd-prompt flash0:/enter_pin.au
param abort-digit *
param user-prompt flash0:/enter_account.au
param passwd 12345
param term-digit #
param max-digits 32
username 1111 password 7 1446435A5D
voice register pool 2
lpcor type local
lpcor incoming national-FAC
lpcor outgoing national-FAC
busy-trigger-per-button 1
id mac F09E.636F.0F4B
type 7821
number 1 dn 2
template 1
cor incoming NATIONALACCESS 1 3002
dtmf-relay rtp-nte sip-notify
username user2 password cisco
codec g711ulaw
voice register dn 2
number 3002
call-forward b2bua noan 5000 timeout 20
allow watch
name 3002
label 3002
dial-peer voice 117 voip
destination-pattern 905[0256].......$
lpcor outgoing national-FAC
session protocol sipv2
session target ipv4:10.X.X.X
incoming called-number .
codec g711ulaw
no vad
label 3004
CME#dir flash:
Directory of flash0:/
1 -rw- 96910452 Oct 21 2014 03:35:18 +04:00 c3900e-universalk9-mz.SPA.153-3.M3.bin
2 -rw- 3064 Oct 21 2014 03:49:06 +04:00 cpconfig-39xx.cfg
3 drw- 0 Nov 12 2014 14:09:54 +04:00 its
14 drw- 0 Nov 12 2014 15:16:46 +04:00 GUI
32 drw- 0 Oct 21 2014 03:49:32 +04:00 ccpexp
273 -rw- 2464 Oct 21 2014 03:51:18 +04:00 home.shtml
274 -rw- 116608 Nov 12 2014 15:10:32 +04:00 CME-GUI.rar
275 -rw- 3090800 Nov 12 2014 16:35:04 +04:00 kern78xx.10-2-1-12.sbn
276 -rw- 36307280 Nov 12 2014 16:36:00 +04:00 rootfs78xx.10-2-1-12.sbn
277 -rw- 364072 Nov 12 2014 16:36:10 +04:00 sboot78xx.10-2-1-12.sbn
278 -rw- 1228 Nov 12 2014 16:36:32 +04:00 sip78xx.10-2-1-12.loads
279 -rw- 496521 Nov 12 2014 17:01:40 +04:00 music-on-hold.au
280 -rw- 23660 Nov 19 2014 14:48:40 +04:00 enter_account.au
281 -rw- 24164 Nov 19 2014 14:48:48 +04:00 enter_pin.au
261324800 bytes total (120594432 bytes free)
But when ever iam trying mobile calls call is disconnecting. please find the debugs
Nov 19 20:04:34.661: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_peer:
peer tag 40001, direction 0
Nov 19 20:04:34.661: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_name:
lpcor International-FAC
Nov 19 20:04:34.661: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_name:
lpcor International-FAC index 1
Nov 19 20:04:34.661: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_peer:
Return Lpcor Index 1 for Peer Tag 40001
DAMAC_AKOYA-CME#
Nov 19 20:04:39.225: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_name:
lpcor International-FAC
Nov 19 20:04:39.225: //-1/xxxxxxxxxxxx/LPCOR/lpcor_get_index_by_name:
lpcor International-FAC index 1
Nov 19 20:04:39.225: //-1/xxxxxxxxxxxx/LPCOR/lpcor_index_is_valid:
lpcor index 1 is valid
Nov 19 20:04:39.225: //-1/xxxxxxxxxxxx/LPCOR/lpcor_policy_validate_internal:
Source LPCOR Index=1, Target LPCOR Policy=International-FAC
Nov 19 20:04:39.225: -Traceback= 19E34D6z 581A4DCz 581AC7Fz 55B3588z 55B3063z 55AEA34z 55B6A53z 55B7255z 55B649Bz 55F5AF5z 5583EEFz 55894B6z 5589734z 55F5AF5z 558A44Az 55CF04Ez
DAMAC_AKOYA-CME#
Nov 19 20:04:39.225: //-1/xxxxxxxxxxxx/LPCOR/lpcor_policy_validate_internal:
Validate Pass; lpcor (source[1] target[1])
Nov 19 20:04:39.225: //-1/xxxxxxxxxxxx/LPCOR/lpcor_policy_validate_get_service:
FAC is enabled; lpcor (source[1] target[1])
Please advise. If iam missing any steps in this.
Thanks,
LAJAN JALEEL

Dear Amit,
The configuration is working fine. We find out what is the exact issue.
*****Issue******
Debug voice application auth was giving an out put that
user prompt url is not found , Even though the exact directory was there under flash0:
CME#dir flash:
Directory of flash0:/
1 -rw- 96910452 Oct 21 2014 03:35:18 +04:00 c3900e-universalk9-mz.SPA.153-3.M3.bin
2 -rw- 3064 Oct 21 2014 03:49:06 +04:00 cpconfig-39xx.cfg
3 drw- 0 Nov 12 2014 14:09:54 +04:00 its
14 drw- 0 Nov 12 2014 15:16:46 +04:00 GUI
32 drw- 0 Oct 21 2014 03:49:32 +04:00 ccpexp
273 -rw- 2464 Oct 21 2014 03:51:18 +04:00 home.shtml
274 -rw- 116608 Nov 12 2014 15:10:32 +04:00 CME-GUI.rar
275 -rw- 3090800 Nov 12 2014 16:35:04 +04:00 kern78xx.10-2-1-12.sbn
276 -rw- 36307280 Nov 12 2014 16:36:00 +04:00 rootfs78xx.10-2-1-12.sbn
277 -rw- 364072 Nov 12 2014 16:36:10 +04:00 sboot78xx.10-2-1-12.sbn
278 -rw- 1228 Nov 12 2014 16:36:32 +04:00 sip78xx.10-2-1-12.loads
279 -rw- 496521 Nov 12 2014 17:01:40 +04:00 music-on-hold.au
280 -rw- 23660 Nov 19 2014 14:48:40 +04:00 enter_account.au
281 -rw- 24164 Nov 19 2014 14:48:48 +04:00 enter_pin.au
261324800 bytes total (120594432 bytes free)
my application configuration was like this:
application
package auth
param passwd-prompt flash0:/enter_pin.au
param max-retries 0
param term-digit #
param user-prompt flash0:/enter_account.au
param abort-digit *
param passwd 12345
param max-digits 32
*****Resolution*****
changed user prompt and password prompt from flash0:/ to flash:/
application
package auth
param passwd-prompt flash:/enter_pin.au
param max-retries 0
param term-digit #
param user-prompt flash:/enter_account.au
param abort-digit *
param passwd 12345
param max-digits 32
Right now lpcor is working fine for Long Distance calls with the same config.
Thanks All

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Hi,
I configured some SIP phones (CP-7821, CP-7841) with pickup function. Is it the Pickup / GPickup soft keys not function as the SIP phone? If yes, then I can use the FAC to access that? And I tried the FAC std. / custom as the pickup / gpickup .. both not work ... I don't know how to use the FAC on CME? As the FAC std., if I pickup local, that I should press (**3) > call?
Ref.:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmecover.html#45535
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmefacs.html#30064
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version 15.4
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stcapp feature access-code
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voice service pots
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ip address trusted list
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allow-connections sip to h323
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redirect ip2ip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
no h225 timeout keepalive
call preserve
sip
bind control source-interface GigabitEthernet0/0
bind media source-interface GigabitEthernet0/0
registrar server expires max 600 min 60
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
voice class h323 1
h225 timeout tcp establish 3
call preserve
voice class custom-cptone ABC-Company
dualtone disconnect
frequency 425
cadence 500 500
voice register pool-type 7821
description Cisco IP Phone 7821
reference-pooltype 6921
voice register pool-type 7841
description Cisco IP Phone 7841
reference-pooltype 6941
voice register global
mode cme
source-address 10.118.0.10 port 5060
timeouts interdigit 2
max-dn 200
max-pool 100
authenticate register
authenticate realm all
timezone 42
time-format 24
date-format D/M/Y
mwi stutter
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call-feature-uri pickup http://10.118.0.10/pickup
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tftp-path flash:
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ntp-server 10.118.0.10 mode unicast
ip qos dscp af11 media
ip qos dscp cs2 signal
ip qos dscp af43 video
ip qos dscp 25 service
camera
video
voice register dn 2
number 1000
pickup-call any-group
pickup-group 1
name BB Leung
label BB Leung
voice register dn 3
number 1001
pickup-call any-group
pickup-group 1
name CC Chan
label CC Chan
voice register dn 4
number 1002
pickup-call any-group
pickup-group 1
name DD Leung
label DD Leung
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mwi
voice register template 1
softkeys hold Newcall Resume
softkeys idle Newcall Redial Gpickup Pickup Cfwdall DND
softkeys seized Cfwdall Endcall Redial
softkeys connected Confrn Endcall Hold Trnsfer
voice register pool 1
busy-trigger-per-button 1
id mac A8XX.XXXX.XXXX
type 7841
number 1 dn 2
template 1
dtmf-relay sip-notify
username 1001 password 112233
codec g711ulaw
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busy-trigger-per-button 1
id mac 50XX.XXXX.XXXX
type 7841
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template 1
dtmf-relay sip-notify
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codec g711ulaw
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type 7821
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template 1
dtmf-relay sip-notify
username 1003 password 112233
codec g711ulaw
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license udi pid CISCO2921/K9 sn FHK1407F25D
license accept end user agreement
license boot c2900 technology-package uck9
hw-module pvdm 0/0
hw-module sm 1
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interface Embedded-Service-Engine0/0
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shutdown
interface GigabitEthernet0/0
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speed auto
interface GigabitEthernet0/1
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speed auto
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speed auto
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ip forward-protocol nd
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mgcp behavior comedia-check-media-src disable
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line 2
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pickup group **4
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ephone-hunt cancel #3
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